Lincolnshire’s premier motorhome dealership

Camper UK believes prioritising customers is essential to stay in business. They sell and service motorhomes, with many successful side ventures including the Camper UK Leisure Park, Accessoryshop and hire. They were established in 2004 and have faced many challenges since then, but Dean Hyde, the self-employed owner of Camper UK, navigated through each one excellently. Dean and his partners were disappointed in the levels of customer service and believed that they could do better, which is why they decided to focus their new business solely on satisfying their customers.

Customers are always left fulfilled: “It is so refreshing to meet a genuine and professional company delivering a first-class service and taking pride in their work.” We exceed customers’ expectations through allowing them to join our Phoenix Club for three years, once they have purchased a motorhome, which allows them free entry to our fun-filled Open Weekends and many discounts; this level of service is unmatched in this industry, explaining why people travel from as far away as Australia to visit Camper UK. Our manufacturers have also placed us as the best dealer workshop in Europe, meaning if they have a customer from abroad visiting the UK, experiencing a problem, they will always divert them to Camper UK with the reassurance it will get resolved.

In 2014, Camper faced a huge challenge when their whole premises went up in flames, destroying everything. While many would have seen this as the end of the road, Dean quoted, ‘we wish to make it completely clear that whilst we are down, we are by no means out’. He ran the company from his home using different rooms for different departments and, as unlikely as that may sound, he made it work. They say that it is in adversity that you see the true measure of a person, and this horrific ordeal brought out the best in Dean.

Covid could not have happened at a worse time, it was the busiest season for the motorhome industry; customers wanting to collect their new motorhomes or have existing ones serviced. However, each day without exception Dean would keep the entire workforce updated, showing he was committed to reducing the effects of the pandemic for staff. The Great Place to Work Scheme was also introduced after the pandemic to allow staff to suggest improvements for the business and fun teambuilding activities, including escape rooms, bowling and charity golf; this boosts morale and empowers their employees.

What makes Camper UK special? That’s easy. Customer service, year on year customers keep coming back because they know they will be looked after. Camper UK’s mantra: “Right 1st time, on time, every time”, creates sustained benefits for customers, helping Camper UK succeed long into the future; as good old customer service cannot be replaced. Dean has raised the profile of Camper UK, through consistently pushing to improve his business, winning the young business of the year award in 2005, Director of the year awards in 2018 and now Lincolnshire Business of the Year 2022, by emphasising how well we’ve dealt with the challenges spoken about above!