Background Interview

With more and more tourists traveling, many scenic spots provide luggage storage services to help passengers place their luggage, but many problems in the service lead to the user experience is not friendly.

Liu Yi

Often travel with family for a short time

"when we travel on weekends, we often go home in one day"

In recent years, the number of tourists in China scenic spots has shown an upward trend

Field Observation

After field observation in the scenic spot, some phenomena were found

He Chuan Ye Bei

Often be away on official business

"When I am on business, I often catch a plane in the morning or at night. "

Often travel to various places alone

"Although there are not many things, I am very tired after playing "

"we have a lot of luggage to take, so we can't rest assured every time"

Persona

"I often miss the hotel check-in time and go to the scenic spot with my luggage"

"Because I have to take care of my luggage every time"

Problem

In the scenic area, you can see many people holding large bags of small luggage, which seems very inconvenient

"When I go to the scenic area, I often carry a lot of luggage, which makes me feel very tired"

Name:

Age:

Condition:

Background:

Deng yue 25 Frequent short time trips

Due to frequent travel, I often arrive at the hotel before the check-in time, and there is still a long time before the bus time when I check out, so I have to take a lot of luggage to the scenic spot

Goals:

When playing in the scenic area, can free hands without taking care of luggage

Frustrations:

When have to carry uggage, if don't carry luggage at any time, can't rest assured that luggage will be damaged or stolen

Core needs:

Play without burden Luggage safekeeping

Many people will have to carry their luggage when they play, which will make them have a bad experience. Many people have a need for luggage storage