Warrantech Declares Latest Service Network Updates Warrantech is actually very proud to announce that we have made a lot of changes to our service network, starting with a brand new field service network management team. Helpful at once, David Velasquez will offer enhanced partnering in addition to immediate support as the West Regional Manager, coupled with Brian Schlepp, Central Regional Manager, as well as Brian Weaver, East Regional Manager. We've been likewise interested in the particular rendering of software programs from ServicePower that will supply mobile workforce administration tools to drive efficiency in addition to streamline precisely how Warrantech dispatches service centers and also schedules sessions together with prospects. “One of the many benefits of ServicePower is the transparency it includes our customer support staff with our field, permitting all of us to provide real-time upgrades on the status of repairs,” claimed Ricardo Pina, Warrantech Consumer Support Supervisor. “I am confident that ServicePower will help reduce service turnaround times and minimize escalations and also complaints.” ServicePower, which will go live on August 10, lets people to pick calendar dates and times, as well as automatically dispatch service. This program will even report when a service order has not been accomplished within 3 days, after which a servicer will get a reminder along with the customer will be provided an update as well. More support features being implemented to give increased customer/servicer follow-up include: • Enrollment readily available for direct deposit (ACH) regarding payment of repairs and replacement. • Completed claims will probably be processed for payment within just 7 business days. • Warrantech covers trip/service calls for non-validated repairs (i.e., No Problem Found). • Execution of the Parts Order guarantee: Parts Orders by means of Warrantech’s parts portal are assured for 3 months. If ever the component fails in just 3 months, Warrantech will pay servicer for second service call. • The existing market environment dictates the opportunity to encourage enhanced repair opportunities; we may, as required, favor to utilize a non-OEM part(s) to accomplish the service event. • Much better call center staffing in addition to training to encourage a world-class experience. • Forthcoming implementation of the following ServicePower solutions: ServiceDispatch, ServiceStats and ServiceOutsourcing Warrantech is constantly looking for methods to strengthen our business design in order that consumers as well as service suppliers are made a priority in addition to presented preferential treatment. We're also certain that these brand-new positive alterations do just that along with can proceed to help develop more powerful partnerships as well as continued development.
Article Resource: - https://warrantech.wordpress.com/2016/08/10/warrantech-announces-new-service-network-updates/