CV // Martin RA // ENGLISH

MARTINR.AZCÁRATE

| Customer Satisfaction Manager | SDR | B2B Sales |

PERSONALDATA

Madrid(Spain).

azkarate83@gmail.com,

+34622387 610

Born:9demayode1983,Oviedo

LinkedIn: /in/martinazcarate/

PROFILE

Customer Satisfaction Manager | Sales Development Representative | Elevating Sales Experiences |

Iamabilingualprofessional,equallyenthusiasticaboutbuildingpersonalrelationships asIamaboutclosingasale.

Inmyover8yearsofexperience,Ihavedevelopedinvariouscompetenciesandpositions, rangingfromCustomerSatisfactionManagertoSDRandEntrepreneur.

InmypositionatChronoexpert(anationalstartupwithinternationalpresence),I successfullyincreasedsalesbyover30%eachyearfor4years.

Especiallyproudof:

Securingafundingroundof€800,000(ReadinthepressHERE).

Launchingintencountriesandclosingdealswithsignificantcompaniesacrossthe EU(B2B).

Ninetypercentofcustomers(B2C)ratedtheentireprocesswiththehighestscore. 150reviewsfromalloverEurope.(ReadreviewsonTrustpilotHERE).

IamactivelyseekingprojectswhereIcancontributeandgrowtogether.ReadytoRUMBLE!

EXPERIENCE

SDRGlobal jul2022feb2023

ThePowerBusinessSchool,Madrid

ThePowerMBAisoneofthemostpromisingstartupsinSpain(Unicorn...).Inmy1on1 responsibilitieswiththeCEO:

Identifyingpotentialclientsandgeneratingnewbusinessopportunitiesforthecompany.

Schedulingappointmentsandprovidingfollow-up.

Collaboratingwiththesalesteamtodevelopstrategiesthatachievesalesgoals.

UsingCRMtomanagesalesopportunitiesandactivities.

Additionally:

Stayingupdatedonmarkettrends,competition,andindustrydevelopments.

Providingregularreportsonsalesactivitiesandresultstothemanagement.

ago2017-May 2022

WatchlandCorp.SL,Bilbao

ChronoexpertisaglobalMARKETPLACE,facilitatingthebuyingandsellingofLuxuryWatches. FromanEarlyStagewith1employeetoateamof10(+occasionalfreelancers),Iachievedan annualrevenueincreaseofover30%foreachyearIwasthere.HerearesomeoftheSOLUTIONS Iproposedtoaddressthechallengesthatarose:

Establishingacustomer-centriccultureandtrainingemployees.

DefiningKPIstomeasuresatisfaction,suchasNPSandCSAT.

Addressingcustomerchallengesthroughmarketresearch.

DevelopingaCRMtomanagerelationshipsandloyaltyprograms.

Creatingcommunicationcampaignstargetedatspecificsegments.

Collaboratingoncross-functionalprojectstoenhancesatisfaction.

Auditingandimprovingcustomer-relatedprocesses.

Sales Supervisor mar2016-mar 2017

GoldCar,Bilbao

GoldcarisaSpanishproviderofrentalvehicleswithoutdrivers.Myresponsibilities withintheOperations/Storebranchwere:

ManagingandprovidingsupporttotheRentalSalesAgentteam.

Offeringpremiumcustomerservicethroughoutthevehiclerentalprocess.

Implementingnewprojects,aswellasmanagingandplanningthevehiclefleet.

Regional Manager ESP-LATAM nov2015-jun 2017

Gemssy Tech, Bilbao

EducartisoffersonlinetrainingandstaysabroadforyoungAfricansinEuropeorAmerica. Itsoldersister,Jobartis,isthelargestnativejobportalinAfrica.

Mydutiesincluded:

ImplementingaclassifiedswebplatformfromSpaintotheentireAfricanmarket.

Defining,planning,andclosingagreementswithuniversitiesinEurope.

 Finalizingcontractswithnon-Europeanclients(HigherEducation).(10countries reachedinjust6months).

Customer Satisfaction Manager

Rental

EDUCATION

Grado en Derecho

sep2001-jun 2007

UniversidaddeDeusto,Bilbao

Bachillerato Internacional.

ago1999jul2001

Madison East H.S., Madison (WI), USA