THE ONLY DESTINATION FOR THOSE SELLING CRUISES
OC TO B E R 2020
Wish we were there The cruise destinations we can’t wait to return to when the industry starts sailing again
2021 RIVER CRUISES Portugal’s River of Gold
10 days, 8 guided tours Departing March to November 2021
From £2,695pp
Lyon & Provence
8 days, 7 guided tours Departing March to November 2021
From £1,995pp Rhine Getaway
8 days, 6 guided tours Departing March to December 2021
From £1,895pp
Grand European Tour
15 days, 12 guided tours Departing March to November 2021
From £3,345pp
Romantic Danube
8 days, 5 guided tours Departing May to December 2021
Book your 2021 river cruise by 31 December 2020 and receive: P £750PP OFF P FREE SILVER SPIRITS DRINKS PACKAGE P £100 PER STATEROOM ONBOARD SPEND
From £1,945pp
Passage to Eastern Europe
11 days, 7 guided tours Departing March to November 2021
From £2,495pp
Châteaux, Rivers & Wine
8 days, 7 guided tours Departing March to November 2021
From £1,945pp With the world’s largest fleet of innovative river ships – including our multiaward-winning Viking Longships – only Viking can promise you more. More comfort, more quality, more style and more choice of cruises across Europe, Russia and Asia. Relax in spacious, contemporary surroundings. Indulge in fabulous, destination-inspired food and thoughtfully selected wines. Explore the cultures and customs of the places you visit on expertly led tours. And discover a unique and exciting new view of the world.
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P Return scheduled flights from London and a choice of up to 14 regional airports at no extra cost P River-view stateroom P All meals on board including wine, beer and soft drinks with lunch and dinner P Free Wi-Fi on board (connection speed may vary)
P An included excursion in almost every port P Free tea, coffee and snacks any time on board P All port charges, government taxes and overseas transfers P Onboard gratuities
10 days, 7 guided tours Departing March to November 2021
From £2,345pp
Paris & the Heart of Normandy
8 days, 6 guided tours Departing March to November 2021
From £2,395pp
12 days, 9 guided tours Departing May to September 2021
From £3,245pp
Waterways of the Tsars
13 days, 10 guided tours Departing May to October 2021
From £3,345pp
Pharaohs & Pyramids
12 days, 11 guided tours Departing January to December 2021
From £4,915pp
2022 DATES AVAILABLE. PLEASE CALL FOR DETAILS. Call now on 020 8780 7985 or visit vikingcruises.co.uk Prices correct at time of going to print but are subject to availability and change. From prices above include the saving of £750pp. From prices are per person and based on two people sharing the lowest grade stateroom available, departing on selected dates in 2021. Prices and offers are vaild until 31 December 2020. Risk-free guarantee expires 31 October 2020. Single supplements apply. Please note on selected cruises a visa may be required and is at the passengers own expense. Gratuities included on board ship only. Viking Mississippi River cruises are excluded from this offer. For more information please visit vikingcruises.co.uk/terms-conditions or call us.
October 2020 | Forward EDITOR’S LETTER
cruise adviser is brought to you by Waterfront Publishing
The times they are a-changin’
Publisher Sam Ballard sam@cruise-adviser.com
Hello and welcome to the October 2020 issue of cruise adviser. Each time we write to you we hope to bring you positive news. We’d love to be able to confidently write the words: everything will be back to normal very soon. Of course, despite the industry’s best wishes, it became clear quite early on that things wouldn’t be going back to normal any time soon, if they ever do. Wish we We remain, as an industry and as a society as a whole, were there in negotiation with this virus: we are constantly asking, how much should we open up the economy and let the virus in? While there may be no correct response or well-trodden path to answer that, the second wave, which is now firmly upon us, would suggest that, somewhere along the way, the country took a wrong turn. It means it’s going to be a long, difficult winter, but we are optimistic that the short, darks days of this season will do what they always do: get people dreaming about, and then booking, holidays. We are at a crossroads; although things may get more difficult before they get easier, there is light at the end of the tunnel. People are looking forward to a better 2021, and we expect to see much of this pent-up frustration manifest into an excellent wave period. The new framework from the UK Chamber of Shipping, which we cover on p6, is a very welcome step, and comes at a good time. From our regular surveys we know that your customers have been asking for concrete details about how cruise lines plan to keep them safe and what they will do in the event of an outbreak. It is our understanding that, over the next few months, more and more of those details will be clear. Things are changing not only in the industry, but for us, too. As we detail on p10, this issue will be the last in this format. Our next, the November issue – which is also our 50th – will be the first in a new, interactive format. We’ll be saying goodbye to our print edition and heading into a digital-only future. With a cleaner design, video, audio, animation and interactive features, the new cruise adviser will make navigating these tricky times, and your job, that little bit easier. As stated above, we’ve spent lockdown listening to our readers, so we can bring you a better, more enjoyable and useful read. Our aim remains to report, reassure and rebuild. That is: report news as it happens, reassure the trade, and help to rebuild confidence in the industry. We now have a weekly email, The Cruise Digest, which is out every Wednesday and offers a state-of-play look at developments over the week. You can sign up here: cruise-adviser.com/subscribe. We’ve also produced a guide to cruise line cancellation policies, which you can also read from p12. We hope you enjoy reading this issue – and good luck selling. Better times are around the corner. THE ONLY DESTINATION FOR THOSE SELLING CRUISES
OC TO B E R 2 0 2 0
The cruise destinations we can’t wait to return to when the industry starts sailing again
Publisher Anthony Pearce anthony@cruise-adviser.com
Senior sales manager Bryan Johnson bryan@cruise-adviser.com 020 3865 9338 Sales manager Rory Collins rory@waterfront-publishing.com 020 3865 4815 Graphic design The Studio Sub-editor Nathaniel Cramp Waterfront Publishing 12-18 Hoxton Street London N1 6NG info@cruise-adviser.com 020 3865 9360 Digital cruise-adviser.com facebook.com/cruiseadviser twitter.com/cruiseadviser cruise adviser is published 11 times a year by Waterfront (registered no: 08707515). All rights reserved. Reproduction in whole or in part without written permission is strictly prohibited.
----Waterfront Publishing is an award-winning independent magazine publisher based in central London. It creates print, mobile and online media and provides editorial, design, proofreading and marketing. Trade magazines Waterfront has two in-house magazines: Cruise Adviser, a multi-award winning cruise magazine, and Solus, the only travel trade publication dedicated to solo travel, both of which are aimed at travel agents. Waterfront also produces ABTA Magazine on behalf of ABTA, the Travel Association. The magazine forms the centrepiece of a range of ABTA publications including an ABTA Magazine World Travel Market special edition; a series of ABTA Magazine destination and trend supplements; ABTA Golf and the ABTA Country Guides. In October 2019, ABTA Magazine won Trade Publication of the Year at the Travel Media Awards. Contract publishing Waterfront offers contract publishing services and has produced magazines for Travelzoo; Emerald Waterways, the Cruise Lines International Association, UK and Ireland (Clia); Cruise & Maritime Voyages; The Travel Village, JV Pastor Groupe and Advantage Travel Partnership. The Studio In September 2018, Waterfront launched a new creative agency. The Studio by Waterfront specialises in design solutions across print, web and social media. The Studio offers a tailored approach for all clients, with copywriting, proofreading and design elements available. It has produced advertising for the likes of Saga, the Egyptian Tourism Authority, Royal Caribbean International, Visit Miyagi and Azamara Club Cruises and has provided proofreading services for Reed Smith, Cruise & Maritime Voyages, Widgety and AMA Marketing & Media Relations. Trend forecasting In summer 2019, Waterfront Publishing formed a joint venture with Globetrender, a trend forecasting agency dedicated to the future of travel. It specialises in forward-looking, consumerfacing editorial, as well as trend reports, research and consulting services for the travel industry. See Globetrender.com
CRUISE-ADVISER.COM
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October 2020 | Forward
FORWARD 3
Editor’s letter
6
News A round-up of the latest industry news as lines tentatively restart their operations and start looking to 2021 and beyond
12
Cancellations From A-Rosa to Windstar, details of temporary changes to cruise line cancellation policies and extensions to sailing suspensions
16
Interview Sam Ballard talks to Leslie Peden, chief commercial officer for Celestyal Cruises, about the line’s new ship Celestyal Experience, their plans to expand in the UK and how, with bookings up 17 per cent, things are looking up post-pandemic
20
27
Wish we were there From Lisbon and Lyon to Tokyo, Seattle and Bridgetown in Barbados, we take a look at some of the cruise destinations that we miss the most and look forward to returning to once the industry is sailing again
recommends river cruises, the first sector of the industry to resume sailing following coronavirus
31
Directory All the cruise line contact details in one place
How to sell: river cruise Cruise expert Jane Archer
Email info@cruise-adviser. com to share your thoughts
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Fares are per person, cruise only in GBP sterling based on double occupancy in the specified stateroom grade for the first two full-fare guests in stateroom and include port, security and handling charges, which vary by departure. All other stateroom grades are available on request. All sailings include select fine wines, premium spirits, beers and all non-alcoholic beverages such as bottled water, soft drinks and speciality coffees plus pre-paid gratuities for housekeeping, dining and bar staff. All fares, offers and itineraries are subject to change and availability and can be withdrawn at any time. The prices shown in the brochure or elsewhere may have changed by the time you come to book your holiday. Prices, discounts, supplements and special offers advertised in the brochure or elsewhere may be withdrawn or changed at any time. Prices may go up or down. You should contact your travel agent for up to date prices and charges before booking, call us on: 020 7399 7604 or visit www.crystalcruises.co.uk. The fares are available to new bookings only and are only available to UK & Eire residents. Restrictions apply. See crystalcruises.co.uk for complete terms and conditions of all offers. © 2020 Crystal Cruises, Inc., Ships' registry: Malta.
NEWS
Do you have a story for us? Email info@cruise-adviser.com
TESTING
New framework for cruises to sail safely again Clia ocean cruise line members worldwide have agreed to conduct 100 per cent testing of guests and crew on all ships with a capacity to carry 250 or more persons. The association said that a negative test was required for any embarkation, noting that it is a travel industry first. A spokesperson said: “We see testing as an important initial step to a multi-layered approach that we believe validates the industry’s commitment to making health, safety, and the wellbeing of the passengers, the crew and the communities we visit our top priority.” Last week, Clia and the UK Chamber of Shipping created a new framework for cruise ship operators to begin sailing again safely. The new documents have been shared with the UK government, which has currently put no date on a restart for the cruise industry. Bob Sanguinetti, the UK Chamber of Shipping chief executive, said: “This new framework gives the government, passengers, crew and operators the confidence that the very latest science and medical advice has been included in the industry’s planning process. We are not talking about restarting the sector tomorrow, but it is a vital first step in the process to get cruises sailing again when conditions allow and government guidance changes.” The new framework is based on published guidance from national and international authorities including the World Health Organization and International Maritime Organization. The full framework can be seen here. The detailed documents for operators and crew lay out what
measures should be implemented on board for the safety of crew and guests. For example, it details that face coverings should be worn at the terminal, and onboard when it is not possible to keep an appropriate social distance or other occasions where “deemed appropriate based on completed risk assessments”. It gives the following examples of risk mitigations: – Physical signage or markings showing the minimum distance people should be from one another – Limiting the number of passengers in certain venues to allow for social distancing to be achieved – Encouraging time spent outside on deck – Updating seating arrangements to facilitate social distancing – Changing the layout of walkways and lifts – Waiter-only seated service for meals and bar service – Screens between crew members and passengers at desks
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The document states that operators may require passengers to fill out a health declaration questionnaire close to the day of departure but prior to arriving at port. If the passenger is identified as having been exposed to, or likely to have been infected by Covid-19, they may be told not to travel to the port. Andy Harmer, director, Clia UK and Ireland, said: “This is the culmination of extensive dialogue and collaboration by representatives from across the maritime sector working together with government and national health authorities. The rigour and detailed planning that has gone into these framework documents demonstrates the commitment of the cruise industry to caring for public health and upholding a robust and uniform set of safety measures. This is an industry that supports more than 88,000 jobs and generates £10 billion to the economy each year and the industry is taking the necessary steps to be ready to restart in the UK when the time is right.”
October 2020 | Forward CUNARD
Short, scenic voyages for Queen Elizabeth Cunard has put a new range of 2021 voyages for Queen Elizabeth on sale, including ‘scenic’ British Isles cruises. The ship will also sail three to 14-day voyage around Europe before travelling to Asia and Australia. Cunard president, Simon Palethorpe, said: “We are thrilled to announce such a broad new programme for Queen Elizabeth, with sailings from Southampton and, later in 2021, from Barcelona. “For her first few sailings, we are introducing new, shorter scenic voyages that will sail along some of the UK’s most magnificent coastlines, from the Isles of Scilly to the Inner Hebrides. “And, for the first time since 2014, Queen Elizabeth will also be sailing a series of fly-cruises in the Mediterranean, from Barcelona. “Whether guests have sailed with us before, or are taking a cruise for the
first time and want a taster of how special a holiday with Cunard can be, we think there’s an ideal itinerary for everyone.” Palethorpe continued: “As an added incentive, guests can enjoy a complimentary upgrade on their suite or stateroom booking. For example, guests can experience a Queens Grill suite for the fare of a Princess Grill suite or an upgrade to a Balcony when selecting an Inside stateroom.”
The programme starts in Southampton on March 26, 2021 and ends on December 19, 2021 in Melbourne, Australia. With the upgrade promotion, prices for a Balcony stateroom start at just £299 per person for a British Isles scenic cruise. For the latest information about the steps Cunard is taking to protect the health and wellbeing of guests and crew, visit cunard.com/sailingwith-confidence.
WINDSTAR
VODOHOD
Windstar joins forces with The Cruise Portfolio and promotes Chris Prelog to president
Russian river line joins Clia to build awareness
The Cruise Portfolio is now the official GSA of Windstar Cruises, with Anna Perrott its business development manager. The company also represents lines including Crystal Cruises and Paul Gauguin Cruises. Perrott said: “While many cruise lines have paused operation, research is showing that regular cruisers are increasingly looking at smaller ships with fewer guests which is perfect for Windstar. As a cruise line that sells exclusively through the trade, we are keen to engage with our travel agent partners as much as possible and provide them with all the tools
Vodohod, the Russian river operator, has joined Clia to “build brand awareness across Europe”. Clia UK & Ireland director Andy Harmer said: “We are thrilled to have Vodohod join Clia and we look forward to working with them closely. Over recent months, the river cruise sector has been slowly starting up again, as ships gradually resume sailings. “The recent addition of Vodohod to Clia bears testament to the continued desire for travellers to cruise and their confidence that the industry will always have the health and safety of passengers and crew as the number one priority.”
they need to sell the product. With support from the experienced team at The Cruise Portfolio, I’ll be offering webinars, training sessions, virtual ship visits, fantastic incentives and – when the time is right – familiarisation trips to enable agents to experience the Wind Class ships or the $250 million refit of Star Plus Class ships. We will also be offering great agent rates for their own holidays.” Windstar has also recently promoted COO Chris Prelog to president, reporting into Andrew Todd, the company’s CEO. Austriaborn Prelog began his career in the cruise industry as an assistant maître d on board Seabourn in 1998.
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October 2020 | Forward SAGA
ROYAL
Newbuild Spirit of Adventure welcomed to the Saga fleet
Cruise with Confidence programme extended
Saga has welcomed Spirit of Adventure, its second ever newbuild to its fleet, following a ceremony in Emden, Germany with Meyer Werft, the shipbuilder. Spirit of Adventure is the sistership to Spirit of Discovery, which launched last year. The ship will carry 999 guests, all of whom will stay in balcony cabins. The ship’s inaugural cruise – a trip around the Canary Islands – will now begin on February 5, 2021 after a further delay was announced. Nigel Blanks, managing director of Saga Cruises, said: “This is a really exciting day for us as Spirit of Adventure officially becomes part of the Saga Cruises family. Over the past 18 months, we have been focused on creating a British boutique cruising experience for our guests that is not available elsewhere on the market and Spirit of Adventure is an important
milestone in this plan. While she shares some similarities with her sister ship, Spirit of Discovery, Spirit of Adventure is unique in her own right with distinctive design features and characteristics. “Although the inaugural cruise will take place a little later than we had originally planned due to the ongoing restrictions on travel, we cannot wait to welcome guests onboard and see all she has to offer. Having recently visited the ship in Germany, I can assure you, she is worth the wait!” The company has installed a number of health and safety protocols over the past few months, including reduced capacity when the ship does begin sailing and Covid-19 testing at home and before boarding. There will also be increased medical staff on board and enhancements to the ship’s air-conditioning system.
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Royal Caribbean Group – the parent company of Royal Caribbean, Celebrity, Azamara and Silversea – is extending its Cruise with Confidence programme to the end of November. The scheme allows passengers to cancel their cruise 48 hours prior to departure and receive a full credit for their cruise fare up to April 30 2022, and May 4 for Celebrity Cruises. “We want our guests to feel they can safely keep their existing cruise bookings or schedule new sailings, because this policy gives them more freedom and flexibility,” says chairman and CEO Richard Fain. The cruise company will also continue to offer their Best Price Guarantee and Lift and Shift. Best Price Guarantee: Guests can choose to change the price and promotional offer on their reservation up to 48 hours before their cruise. Lift and Shift: This option is ideal for those guests wishing to move their holiday plans to next year. Eligible between now and November 30, 2020, guests can protect their original cruise fare and promotional offering by shifting to a future sailing on the same itinerary type, sailing length, stateroom category, and within the same four-week period of their original cruise date same-time-nextyear. Bookings for 2021 sail dates may shift to 2022 only on current deployment open until April 30, 2022 (May 4 for Celebrity).
October 2020 | Forward
US CRUISES
Ships to sail from November US cruise ships could be sailing as early as November 1, according to reports that suggest the White House blocked a proposed extension to the no-sail order issued by the Centers for Disease Control and Prevention (CDC). According to Axios, Robert Redfield, the director of the CDC, was overruled when he pushed to extend the order until February 2021. Cruise lines are set to meet with the US government to “describe their transformation and dozens of ways that they will mitigate risk and ensure public health”, a White House official told the publication. Recently we reported on how a panel of health experts has submitted its findings to the CDC, including proposals to test guests and crew
members, to help get people cruising safely again. The panel was formed by Royal Caribbean and Norwegian Cruise Line Holdings and is made up of experts in public health, infectious diseases, biosecurity, hospitality and maritime operations. The Healthy Sail Panel’s 65-pluspage report includes 74 detailed best practices to protect the public health and safety of guests, crew and the communities where cruise ships call. The Panel is chaired by Governor Mike Leavitt, former US Secretary of Health and Human Services, and Dr Scott Gottlieb, former commissioner of the US Food and Drug Administration. “The Healthy Sail Panel spent the last four months studying how
to better protect the health and safety of guests and crew aboard cruise ships,” said Dr Gottlieb. “We believe the Panel’s robust public health recommendations will help inform strategies for a safe resumption of sailing.” Leavitt said: “This Panel undertook an ambitious, cross-disciplinary, public health examination to develop standards and guidelines that create the highest level of safety in the complex environment of a cruise ship. We studied the industry’s experiences combating the pandemic – and we then incorporated the many lessons learned and advances made by medicine and science over the past six months. The Panel’s recommendations are grounded in the best scientific and medical information available and are intended to mitigate public health risks to those who sail.” CRUISE-ADVISER.COM
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October 2020 | Forward
A digital-only future After six years and 49 print editions of cruise adviser, issue 50 in November will be the first in a new interactive format. Anthony Pearce, co-publisher, explains why We published the first print edition of Cruise Adviser in December 2014, in what feels like a lifetime ago. Back then each A5 ‘guide’, as we called them, was themed around a specific part of the industry; in the case of issue one it was ex-UK cruises. With a cover photograph taken from the aft of Marco Polo in Norway and printed on high-quality uncoated stock, with a cover paper weight heavier than most business cards, it was a thing of beauty. The design and content got more sophisticated over time, but it established what we were about as a company: the creator of beautiful print products worth holding on to.
Print, therefore, is a big part of who we are – anyone who has listened to us waffle on about the merits of perfect binding and offset paper will be all too aware of this. But the time has come to move Cruise Adviser away from a print product into a digital-only future. Over the summer, during lockdown, we dropped our print edition – and we’re now making that move permanent. Our November issue, which is our 50th edition, will be produced on an exciting new interactive platform that will allow us to incorporate video, audio and animations into the design, creating a unique proposition. Although this is
CRUISE-ADVISER.COM
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a positive step for us and an exciting new chapter, it’s not a decision we’ve taken lightly – so we want to explain the thinking behind it.
Keeping up with news
In the post-Covid world, with FCO advice changing quickly (and mercilessly), redundancies, collapses and other changes, a digital product appears to be the only sensible option. In the time it takes a print magazine to arrive, information can become totally redundant. With clarifications often coming days after initial policy announcements, it’s difficult to plan ahead or react
October 2020 | Forward to news in an evergreen way with print. Throughout lockdown, we’ve been forced to look at not just the features we are creating, but the time frames around them, reallocating resources from design and print to content creation. Our readers are telling us they want to-the-point information about safety protocols, FCO advice, offers and incentives, news and comment, alongside longer destination pieces and deep-dive features – we believe this can be achieved most efficiently through digital channels.
A unique offering
It’s long been our thinking that most digital ‘magazines’ are hopelessly inadequate, providing neither the prestige of a print product nor the interactivity that is offered by the digital world. What we are creating combines the best of print with the best of online: the new Cruise Adviser will utilise copy, images, video, audio and animations within the frame of individual issues, allowing us to present information in an interactive and enjoyable way. The same types of award-winning content and sleek design we are known for will remain; but this
allows us to take our offering to a new level. We’ll be ramping up our video offering, creating content with high production values, including ship tours and interviews; and launching online events and training, all while covering and providing analysis of the latest cruise news. At the same time, we’re continuing to produce the Cruise Digest email, our popular weekly newsletter that surveys the state of play in the industry each Wednesday.
already started producing digitalonly brochures.
Closed offices
Occupied by refunds, travel agent readers have less time than ever, making the enjoy-it-over-a-cuppa trade print magazines potentially a thing of the past. Our own research shows that many agents continued to work from home even after the government (briefly) changed its advice to encourage workers to return to offices. As restrictions are reimposed over winter, this will continue to be the case. We say that it is not enough to send print copies of a magazine to empty offices while hoping to catch home-working readers with a digital offering that is little more than an afterthought. The new, interactive Cruise Adviser will be essential and enjoyable reading for travel agents that replicates the feel of a print product with a world of new possibilities. We can’t wait to share it with you.
Green new world
While the paper we use is from sustainable sources and we have introduced compostable bags, there is no getting away from the fact that the distribution of more than 9,000 magazines creates a considerable carbon footprint. We have made much of our green credentials, but – prior to lockdown – we often received emails from readers who asked to go digital only. Most said this was an attempt to go paperfree and reduce waste – one of the reasons we believe the appetite for print products is dwindling. Agencies are reducing their own printed output, with a number of operators, from APT Touring to Tui, having
Cruise Adviser will be published 12 times a year on the first Wednesday of the month. The November issue, the first in its new format and our 50th edition, is out on November 4. CRUISE ADVISER THE ONLY DESTINATION FOR THOSE SELLING CRUISES
M AY 2 0 2 0
JANUARY 2019
Planning for a new day CA-43
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As lockdown continues and suspensions are extended, an industry plots its return
October 2020 | Forward CANCELLATIONS
As cruise lines suspend sailings across the world, below are details of temporary changes to cancellation policies*. You can see more here and on our news pages A-Rosa
A-Rosa River Cruises has resumed sailings on the Douro (since June 17); Rhine (June 19); Danube (June 20); and Rhone (July 11). A-Rosa is offering free rebooking to a later date in either the 2020 or 2021 season and guests will receive an additional onboard credit of €50 per person. They will also receive a special discount of 30 per cent off a future A-Rosa cruise.
AmaWaterways
AmaWaterways has suspended all cruises until November 30, 2020. Guests who were booked on a cruise that is being cancelled have the option of receiving a future cruise credit, equal to 115 per cent of the value of all services purchased through AmaWaterways, or receiving a full monetary refund. The future cruise credit is applicable on all European or Mekong River cruise sailings before December 31, 2022.
APT Touring
APT Touring has announced it is suspending cruises until December 31, 2020. For anyone booked to travel in 2020, APT Touring has introduced its new Covid Flexible Booking Cover, which gives customers the option to change their booking free of charge and the flexibility to change their booking up to 100 days before departure.
Avalon Waterways
Avalon Waterways has suspended cruises until December 31, 2020, except for a limited number of festive cruises.
Azamara, Royal Caribbean, Celebrity & Silversea
Royal Caribbean Cruises, which operates Royal Caribbean International, Celebrity Cruises, Azamara and Silversea, has suspended cruises until October 31, 2020.
Carnival Cruise Line
Carnival Cruise Line has suspended cruises until October 31, 2020. Carnival is giving guests who wish to move their booking to a later date a rebooking offer that combines a future cruise credit and either a $300 or $600 onboard credit. Guests have the option to receive a full refund.
Celestyal
Celestyal Cruises has suspended all cruises until March 6, 2021. For all named and paid individual guests impacted by this suspension, Celestyal Cruises is offering a future cruise credit (FCC) valued at 120 per cent of original booking value. Guests will have until the end of December 2021 to redeem their FCC against any of Celestyal Cruises’ itineraries through end of December 2022. To provide additional peace of mind, should guests choose not to redeem their FCC by end of December 2021, they will automatically receive a full refund equal to the original amount paid to Celestyal upon the voucher’s expiration. Celestyal Cruises will automatically send the FCC voucher directly to guests or their travel agents, so there will be no need to call the contact centre other than to rebook.
CroisiEurope
CroisiEurope has resumed cruises on its routes in France, Croatia and on the Danube. In a statement the line said: “Customers affected by cancellations can rebook their cruise or receive a refund credit note valid for 18 months from the date of issue, which can be redeemed against bookings made before December 15, 2021, on any cruise subject to availability.”
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October 2020 | Forward Crystal
Crystal has cancelled all 2020 cruises for its ocean, yacht and river fleet. Crystal is providing all affected guests with credits equal to 125 per cent of the cruise fare paid on fully-paid reservations – along with a refund of port charges, taxes and fees paid, and any air and hotel packages booked through Crystal. For guests who have not fully paid, the credit will then be based on the deposited amount. Credits are valid on any Crystal experience (ocean, river, yacht or expedition) embarking through December 31, 2023. For river sailings, guests can move their current 2020 reservation, including all payments made, to an equivalent sailing during the same time period in 2021, with price protection on the cruise fare and port charges – representing a significant value for them. If a guest chooses not to rollover their cruise to a 2021 river sailing, they may transfer their reservation to any Crystal experience (ocean, river, yacht or expedition) embarking through December 31, 2023 at prevailing rates. All monies paid will be transferred to the new reservation.
Cunard & P&O Cruises
P&O Cruises has suspended cruises until 2021, while Cunard has cancelled all sailings until at least March 25, 2021. The first ship to sail again will be the Queen Elizabeth on March 25, followed by the Queen Mary 2 on April 18 and the Queen Victoria on May 16. Guests with a holiday affected will automatically receive a 125 per cent future cruise credit (FCC). FCCs may be used for any sailing up to the end of March 2022.
Disney Cruise Line
Disney has suspended cruises until at least December 6, 2020. Cruises on Disney Fantasy are cancelled until December 6; Disney Dream and Disney Wonder until December 11; and Disney Magic until December 12, 2020.
Emerald Waterways/ Scenic
The Scenic Group, including Scenic Luxury Cruises & Tours and Emerald Cruises has announced it will suspend operations until October 31, 2020. The Scenic Group is offering booked guests a flexible future travel credit (FTC) valued at 110 per cent of monies deposited on any affected river and cruise booking and 100 per cent of monies deposited on any affected land tours. Guests will be offered a FTC that can be applied to any new or existing booking across the portfolio of brands through to June 30, 2023. The FTC is fully transferrable to another guest. Should a guest be unable to travel by June 30, 2023, they will be given a refund.
Fred Olsen Cruise Lines
On August 21, Fred Olsen Cruise Lines confirmed that Black Watch and Boudicca would depart the fleet and sailings on both vessels will be replaced by newer acquisitions from Holland America Line, which will enter service as Borealis and Bolette. Fred Olsen has currently suspended its sailings as follows: Balmoral (suspended to December 9, 2020); Borealis (December 22, 2020); Bolette (March 25, 2021); Braemar (March 20, 2021); 2021 Grand Voyage (March 11, 2021).
G Adventures
G Adventures has suspended all cruises until January 2021. All UK travellers booked on a tour who do not wish to rebook their trip to a later date will receive a fully-protected refund credit note for 100 per cent of the amount paid for all booked tour services, including pre- and post-night accommodation and transfers, as well as an additional 10 per cent travel credit as a gesture of goodwill, to be used on any tour departing up to two years from the end of the month of their tour’s suspension. If the traveller desires a cash refund this will be provided to them as soon as possible, and no later than January 31, 2021. G Adventures is offering a Book With Confidence policy, which lets them cancel and rebook their tour closer to the time of departure.
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October 2020 | Forward Holland America Line
Holland America Line has cancelled all cruises until at least December 15, 2020. In July, the line announced that Maasdam, Veendam, Rotterdam and Amsterdam would leave the fleet this year. Most cruises aboard these ships have been cancelled. The 2021 Grand Voyage has been cancelled and moved to 2022, where it will operate aboard Zaandam. Rotterdam’s Grand Africa Voyage in October 2021 will now take place aboard Zaandam on the same dates. Guests who have paid in full will receive a 125 per cent future cruise credit of the base fare paid. Those who have not paid in full will receive a future cruise credit double the amount of the deposit paid for the cruise.
Hurtigruten
Hurtigruten resumed some coastal cruises on June 16 with four ships. It has cancelled expedition voyages until January 2021.
Marella Cruises
Marella Cruises has cancelled all sailings until November 15, 2020 and only Marella Explorer will sail this year on Canary Islands itineraries from November 16. All customers whose bookings are impacted by the changes will receive a refund credit and up to 10 per cent incentive of the total value of their booking, or they can request a cash refund via an online form on the Tui website.
MSC Cruises
MSC Cruises is due to restart cruises with 14 ships from October 31, 2020. It began Mediterranean cruises for travellers in the Schengen area this summer with MSC Grandiosa and will do so later with MSC Magnifica. MSC Cruises UK & Ireland is offering guests affected by the cancellations a future cruise credit of 125 per cent to be used on a future cruise through to the end of 2021.
Norwegian Cruise Line, Oceania & Regent
The three Norwegian Cruise Line Holdings brands, Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises have suspended operations until November 30, 2020. “The safety, security and well-being of our guests and crew is our highest priority. With the Covid-19 coronavirus impacting communities around the globe, we have enacted a voluntary temporary suspension of cruise voyages across our brands effective immediately,” said Frank Del Rio, president and chief executive officer of Norwegian Cruise Line Holdings Ltd. “We understand the inconvenience that this disruption may cause our guests and travel partners during these quickly evolving and challenging times, and we appreciate their understanding as we partner with local, state, federal and global agencies to combat the spread of Covid-19.”
Paul Gauguin Cruises
Paul Gauguin Cruises restarted sailings on July 11 for residents of French Polynesia, and July 29 for international travellers. After a Covid-19 outbreak onboard the July 29 sailing, the ship resumed operations on August 22.
Ponant
Ponant restarted cruises in July for the French market.
Princess Cruises
Princess Cruises has canceled sailings on most of its fleet until December 15, 2020, including voyages in Asia, the Caribbean, the California Coast, Hawaii, Mexico, the Panama Canal, South America, Antarctica, Japan, Tahiti and the South Pacific. Cruises in and out of Australia and New Zealand on Majestic Princess, Regal Princess, Sapphire Princess, Sea Princess and Sun Princess are cancelled until December 12, 2020. Additionally, Princess has cancelled its 2021 world cruise voyages aboard Island Princess and Pacific Princess. Guests currently booked on these cancelled voyages who have paid Princess in full will have the option to receive a refundable future cruise credit (FCC) equivalent to 100 per cent of the cruise fare paid plus an additional non-refundable bonus FCC equal to 25 per cent of the cruise fare.
Riviera Travel
Riviera recommenced river cruises from August 16.
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October 2020 | Forward Saga
Saga has cancelled all cruises aboard the new Spirit of Adventure until February 5 and on Spirit of Discovery until March 7.
Seabourn
Seabourn has paused global operations until November 20, 2020, with some ships suspended for longer. These are Seabourn Encore (until January 6, 2021); Seabourn Ovation (January 3, 2021); Seabourn Quest (May 10, 2021); Seabourn Sojourn (May 24, 2021), including the cancellation of the 2021 World Cruise. Guests with impacted cruises will receive a future cruise credit. If they’ve paid in full they will receive 125 per cent credit of the cruise base fare. If a deposit has been paid guests will receive 125 per cent of the deposit paid, plus $300 on board credit per suite.
Titan
Titan has suspended all tour and cruise departures until January 31, 2021.
Uniworld
Uniworld has suspended all river cruises until spring 2021, offering booked guests the opportunity to move their reservation to another itinerary next year. They also have the option to receive a future cruise credit, which is eligible for the next 24 months. In a statement, Uniworld said: “If you have a booking on one of these suspended voyages, please know that you may rebook your travel dates to any 2021 cruise or receive a future cruise credit eligible to be used during the next 24 months.”
Viking
Viking has suspended all ocean and river cruises until the end of the year. The line is offering 125 per cent future cruise credits.
Virgin
Virgin Voyages has delayed its showcase tour and inaugural season of its first ship Scarlet Lady until December 1, 2020. Those booked on a cruise that has been cancelled can opt for 200 per cent in future cruise credit (FCC) which can be applied to another sailing, up to $500 in onboard credit, or 100 per cent refund, plus 25 per cent FCC on the value paid to use for a future booking.
Windstar
Windstar has suspended all cruise operations until January 1, 2021. Guests on cancelled cruises receive the choice of a future cruise credit valued at 125 per cent of all monies paid to Windstar Cruises or a refund equal to the amount paid on the Windstar booking. Guests have 24 months to book and embark on any available Windstar cruise using their future cruise credit. In addition, Windstar has launched a new Travel Assurance Booking Policy, which is applicable to new and existing cruises departing until December 31, 2021. Travellers who cancel a cruise booking up to 15 days prior to departure will receive a 100 per cent future cruise credit to be used on another Windstar departure within one year of the issue date of the credit. The offer is for cruise fares only.
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October 2020 | Forward
INTERVIEW
“It’s a game-changer…” Sam Ballard talks to Leslie Peden, chief commercial officer of Greek specialists Celestyal Cruises, about their new ship Celestyal Experience which arrives in 2021 Celestyal Cruises is one of the jewels of the Mediterranean. The Greek line manages to encapsulate the joy of its heritage – whether that’s in the food served on board, or its brilliantly barmy entertainment. Earlier in the year Celestyal announced that it was bringing in a new ship, Celestyal Experience – which formerly sailed for Costa as Costa neoRomantica – that would add more capacity and, crucially, more balconies. For October, the company is offering its guests free Covid-19 travel insurance as part of its new campaign. Cruise Adviser caught up with Leslie Peden, Celestyal’s chief commercial officer, to find out more about UK expansion, Mediterranean cruising and why the new ship is a such a big deal for the company.
Cruise Adviser: Would you be able to update us on the new vessel and what we know so far? Leslie Peden: We acquired the ship a few weeks back, we’ve named her Celestyal Experience and we’re going to be debuting her on March 6, 2021. She’s actually going to be taking over the seven-night itineraries [The Three Continents cruise] and then the Idyllic Aegean for a season, followed by the Eclectic Aegean itinerary. This ship is much larger than the two currently in the Celestyal fleet. What will it offer you? It’s a complete game-changer for Celestyal. The quality of the vessel is second to none. She underwent a €90 million refurbishment programme in 2012 and, since then,
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she’s been kept in pristine condition. It’s as if the vessel has just come out of the shipyard and she’s going to offer many new facilities and innovations that have not been offered by Celestyal before. She’s still very much and very importantly a mid-size ship – that’s a differentiator for Celestyal because, being a destination-orientated cruise line, we want to ensure that we can still gain access to the smaller ports in order to deliver those unique experiences. However, there’s a very expansive spa and wellness aspect that we’re going to be able to offer with this vessel. The spa in itself is over 4,700 square metres. There are massage rooms, saunas, steam rooms and even Turkish baths and cryo-therapy ice room.
October 2020 | Forward I know so many people that are big fans of the Mediterranean way of life that you capture on board, will you face challenges trying to try to create that on a bigger ship? I would say it’s going to be the opposite, it’s actually going to provide us with the platform to showcase many more aspects of authentic Greek life throughout the vessel. So, not only will we have the new wellness spa element, but we’re actually going to introduce four new categories of staterooms associated with the spa, a total of 38 staterooms that have unique and priority access to the spa, as well as dining. We’re also going to introduce some additional speciality dining with a spotlight on Greek and Mediterranean cuisine. And I think this is a really important aspect that we can support through the experience on board and introduce people to that very healthy Greek and Mediterranean diet. We’re also going to be creating a Greek inspired beach club on one of the top decks of the vessel. It’s going to be absolutely phenomenal. It’s going to be an adults-only outdoor area dedicated to suite and wellness class guests. The vibe there is going
to be similar to that found in the Greek island beach clubs – very modern, very contemporary. And it’s also going to offer some unique service aspects – for example, ice towels. There’s going to be cabanas and a Jacuzzi which is perched on the stern of the ship with uninterrupted views of the ocean. How are you going to get the word out there about the new ship? Celestyal Experience will operate as of March next year. And to coincide with that, this month, we’re going to be launching a brand new campaign. We’ll have lead-in prices on the new ship, or £519 per guest all-inclusive, which is phenomenal value. That includes classic drinks, gratuities, meals on board, as well as entertainment, and also two shore excursions. In the new wellness class, the Junior Suite is going to lead in at £1,379. So, again, it represents phenomenal value. How important are agents to your vision going forward? It’s very simple: huge. Travel agents and tour operators are hugely important to Celestyal and they always have been. We hired a
country manager in the UK, Jo Reid. She’s also got a commercial assistant, Penny, as well. I’m delighted to announce that we’re going to be adding a business development manager – Emma Paxton – looking after Northern England, Scotland and Ireland. We’re also going to be launching a brand new online training portal for our travel agents. We’re just updating the portal with the new Celestyal Experience information at the moment. As soon as that’s completed we’ll be launching that online facility to help agents learn a little bit more about Greece as a destination and more about Celestyal Cruises and how different we are from the other cruise lines out in the marketplace. We believe in cruising, we believe in the eastern Mediterranean as a destination. I think that’s really being borne out in the booking numbers we’re seeing. Our business for 2021 – and this is purely new business – is up 17 per cent versus the same time last year. People want to travel, you know. We’re seeing a new trend in multigenerational travel as a result of lockdown. I think that’s going to be a new trend that we’ll see as people return to tourism and travelling.
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October 2020 | Midship
DESTINATIONS
Wish we were there Here are some of the destinations we miss the most, and look forward to returning to once the industry is sailing again
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October 2020 | Midship Lisbon, Portugal
Given the huge queues that regularly snake around the block for the famous yellow 28 tram, it’s sometimes difficult to imagine that Lisbon was ever off the tourist trail. It could be explained by the fact that there are relatively few blockbuster sights in the Portuguese capital. This isn’t a tick-list destination: there is arguably no landmark in the centre of Lisbon that is a must-see. Rather, the city is more about its culture: the azulejos, the intricate tiles that adorn so many buildings; the simple and affordable food; the rooftop bars; the late-opening restaurants (and even later nightlife); the pretty cobblestone stone streets and colourful buildings; the Moorish influence in Alfama; and fado, the mournful Portuguese music that is experiencing a renaissance. Lisbon
is also one of Europe’s sunniest cities and offers unrivalled access to beaches – there are eight within a 30-minute train ride. Regarded as one of Europe’s most affordable city breaks, Lisbon now welcomes more tourists that ever, including from cruise ships. According to CruiseMapper, more than 500,000 cruise guests visit each year and before the pandemic the number look set to grow. Many ex-UK cruises call there on the way to, or from, the Mediterranean, while it is sometimes a call on transatlantic crossings or world cruises. Guests with river cruise lines also spend a few days in the city before flying down to Porto to sail the increasingly popular Douro. Lisbon is a good, if tiring, city to wander around. Legend has it that it was founded on seven hills, although
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the story’s accuracy is disputed. From the seafront looking back you’ll see the neighbourhoods of Alfama and Castelo on the Graça and São Jorge hills to the your right; Barrio Alto and Príncipe Real on the São Roque hill to your left; and Baixa – downtown – in the middle. The climbs are worth it: Lisbon from above is stunning. The city has 16 official viewpoints, each offering incredible views over rooftops, and of the Tejo river and the 25 de Abril Bridge. Miradouro de São Pedro de Alcântara, which offers a panorama of the city including the river, the São Jorge castle, Graça and the tree-lined Avenida da Liberdade, is perhaps the pick of the bunch. Alfama, the oldest district, is perhaps the most rewarding to stroll around. Those with the luxury of time should hope to sample some of the
October 2020 | Midship local delicacies: prego (steak rolls); bifanas (pork rolls); sardines (Lisboas usually enjoy them on toasted bread); national dish bacalhau (salted cod); pastel de nata (custard tarts); and ginjinha, a sweet cherry liqueur that can be bought for a euro or two from tiny bars (Ginjinha Sem Rival in Praca Dos Restauradores may be the most famous). Tascas are traditional Portuguese restaurants where some of the best (and cheapest) food is served in no-frills surroundings, while kiosk cafés provide picturesque settings to eat and drink, particularly down the Avenida da Liberdade. Belem, the southwesternmost parish of the city, offers some of the most celebrated monuments: the Jerónimos Monastery, Belém Tower and Padrão dos Descobrimentos and the futuristic MAAT (Museum of Art, Architecture and Technology). Further afield is the Cascais Coast, home to several sun-kissed beaches, and Sintra, a beautiful town set amid pine-covered hills. The Quinta da Regaleira, a Unesco World Heritage Site, is worth exploring in depth. It’s little wonder Lisbon is one of Europe’s fastest growing destinations.
Seattle, USA
There are few cities in the world that can offer as much as Seattle. From uber-cool hipster hangouts to nationally recognised cultural institutions – not to mention access to some of the most beautiful natural wonders in the world – it’s got it all. The city, which lies on the United States’ Pacific Northwest, has traditionally played second fiddle to the more northerly Vancouver when it comes to a departure port for Alaska cruises. Prior to the pandemic, things were changing, with the number of cruises departing from the city rising and it being marketed as the ideal place for a pre- or post-cruise stay, not least thanks to direct flights to and from the UK with BA and Virgin. Its downtown is also one of the most walkable of any city in America. The historic Pike Place Market, where seafood vendors famously hurl fish at each other, is a short distance away from the more recognisable (and arguably less fun) boutiques.
It’s also where you’ll find the world’s first Starbucks – you’ll know it by the queue snaking out of the door. If your client wants a more unique Starbucks experience, tell them to visit the Starbucks Reserve Roastery. It’s the first of its kind and includes lots of experimental Starbucks concepts – from a bar to a bakery. The Space Needle, which dominates the city’s skyline, is another major attraction. Built for the 1962 World Fair, its observation deck offers unmatched views of the city below. The whole thing – including the revolving restaurant – has recently undergone a thorough renovation. If museums are your clients’ thing then Seattle has that covered, too. MoPop, the city’s museum of pop culture, offers a unique insight into two of the city’s most famous sons: Jimi Hendrix and Kurt Cobain, both of whom left their mark on the city – in the case of Hendrix, quite literally, as the Frank Gehry-designed museum has been created to look like one of CRUISE-ADVISER.COM
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October 2020 | Midship his smashed guitars. The museum houses the world’s largest collection of Hendrix memorabilia, as well as a huge tower of guitars and archival pieces from Star Trek and Star Wars. The allure of Seattle is down to more than what’s within the city borders. Seattle sits within Washington – one of the most diverse states in the United States. There are glaciers in the Canadian-bordered north, deserts in the east, rainforests in the west and vineyards to the south. This makes for a big outdoors culture, and hiking and walking are popular among locals and tourists alike. The state boasts national parks, active volcanoes and towering mountains, the latter of which dominate the skyline. Tokyo, Japan There is very little in Tokyo that is old. The Japanese capital was also twice razed during the 20th century, first by the Great Kantō earthquake of 1923 and then by firebombing by American forces during the Second World War. But unlike some other modern cities, Tokyo has charm in abundance: it’s a place where intrigue exists in even the most mundane details. For a city of its size and population, visiting is a remarkably enjoyable experience. It’s friendly, the crime rate is low, it’s clean (you’ll be unlucky to spot litter anywhere) and public transport works like a dream. At the same time familiar and completely different to anywhere else, Tokyo lives up to its billing as one of the world’s top destinations. Served by two international airports, Narita and Haneda, before the pandemic Tokyo was also becoming a popular cruise hub, with many of the major cruise lines and smaller operators calling there on cruises circumnavigating Japan or exploring the wider region. It is served by the Harumi Passenger Ship Terminal and Yokohama, which is approximately 40km from the city and where most cruise ships dock. Very little English is spoken in the Japanese capital, meaning that escorted tours are a good way to see the city with ease, although given its excellent public transport, it’s easy (and can be more fun) to go off alone. Tokyo is often said to be a city of CRUISE-ADVISER.COM
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October 2020 | Midship niches: no matter what your interests are, Tokyo can deliver. Some of the best coffee, whiskey and of course food can be found here. There are more Michelin-starred restaurants in Tokyo than anywhere else in the world, but anywhere you eat is likely to be exceptional, whether you want ramen, curry, sashimi or sushi. The old town Edo is the heart of central Tokyo, famous for its Imperial Palace and surrounding parks. Shoppers should head to the Ginza district, while in the north of the city you’ll find Ueno Park (shrines, tombs, pagodas), the Tokyo National Museum (archaeological artefacts and Japanese art) and Sensō-ji temple. No trip to the city would be complete without visiting the neon-lit areas of Shibuya and Shinjuku. In the former you’ll find the famous crossing, said to be the busiest intersection in the world, while in the latter there’s the Golden Gai area, home to dozens of tiny ramshackle bars (each with room for about six people and decorated differently to the next), and kushiage restaurants (that serve fried meat on skewers). The Tokyo prefecture contains four national parks, including FujiHakone-Izu. During cherry blossom season (usually in late March or early April), Inokashira Park, Ueno Park and Shinjuku Gyoen National Garden are at their very prettiest – although the scenery can be quite breathtaking in autumn, too.
Bridgetown, Barbados
Home to some of the world’s most beautiful beaches, a Unesco World Heritage–listed capital, and the sprawling, colourful Crop Over carnival, Barbados is one of the Caribbean’s most fascinating and enduringly popular destinations. In regular times, it’s also a key port of call on Caribbean cruises, which tend to range from seven to 14 nights and take in the British Virgin Islands, Antigua, St Kitts and St Lucia. The former colony, where Engish is the official language, is unsurprisingly popular among Brits and is usually connected to the UK by direct flights. With its wealth of hotels, worldfamous beaches (which are all
public), and fantastic culture and cuisines, it makes a lot of sense as a pre-and-post destination. The cruise terminal is located in its capital, Bridgetown, found in the south-west of the country. The harbour is just 13 miles from the Grantley Adams International Airport. The port itself has cafés, bars and shops, and is a 20-minute walk to the centre of town. In Cheapside Market, vendors sell clothing, crafts, fruit, vegetables, spices and more. It’s busiest and most enjoyable on Saturday mornings. The choice for those staying longer in Barbados is usually between the West and South Coasts. The West Coast, also known as the Gold Coast, is made up of the parishes of St Peter, St Michael and St James, and famed for its pristine and quiet beaches. Guests can choose between the likes of Brandons, Batts Rock, Fitts Village, Paynes Bay, Sandy Lane and Folkestone Park in St James or Mullins Bay and Heywoods in St Peter.
The upmarket St James is home to hotels such as the extravagant Sandy Lane, and welcomes celebrities such as Simon Cowell, Mariah Carey and Bajan singer Rihanna, who grew up on the modest Westbury New Road (since renamed Rihanna Drive). The South Coast is known for its nightlife and watersports, and is generally more affordable than some parts of the upscale west coast. The North and East Coasts offer some of the island’s most majestic views, but are generally better suited for walking than for swimming, given the ferocity of Atlantic waves. Carlisle Bay, just south of Bridgetown, is a good bet for cruise guests, and can be reached by taxi or local buses. But given Barbados is only 21 miles long and 14 miles wide, it doesn’t take long to get to and from one end of the island to another.
Lyon, France
Located in the heart of France, at the confluence of the Rhône and Saône rivers, Lyon is one of the jewels of CRUISE-ADVISER.COM
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October 2020 | Midship
European river cruising. Renowned for its cuisine, in a country that prides itself on its gastronomy, the city has numerous feathers in its cap, including a charming old town, beautiful cathedral and incredible history. This is quintessential France, but without the Parisian prices. It’s also the gateway to some of the best wines in the world. Given all of that, it’s little wonder that most of the major river cruise lines operate on the Rhône/Saône. Itineraries will typically start in Lyon, first going north (on the Saône) to Mâcon, which is a short transfer from Beaune with its stunning Unescolisted medieval hospital. Then it’s south, back through Lyon, and on to the Rhône’s famous valleys and vineyards with calls at pretty French villages, such as Viviers, before finishing up at Arles and Avignon. Lyon is foodie heaven. Birthplace of the renowned chef Paul Bocuse – the genius behind nouvelle cuisine. His influence is everywhere. Not
surprising for a man who was given the accolade of Chef of the Century. There are plenty of Michelin star restaurants in the city – and many that have been awarded multiple stars, among the most famous being La Mère Brazier and Bocuse’s own L’Auberge du Pont de Collonges, a three Michelin star restaurant that is often simply referred to as Bocuse. The city boasts an imposing gothic cathedral, which sits in the middle of the Old Town and took 300 years to build, as well as an equally impressive basilica – the Basilica of Notre-Dame de Fourviere – which overlooks the whole city from an imposing perch high on a hill. Despite only being about 150 years old, its white walls make it look like something out of a fairytale. Head up to the basilica at night for the best views. One of the most unique features of Lyon are the traboules – secret passageways that were used by silk tradesman in the fourth century. The corridors allowed workers to
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move quickly around a city where the maze of streets often do not connect – opening up to small courtyards with winding staircases that lead up to apartments. Locals say that you are not a true Lyonnaise until you are able to navigate the 400 or so passageways that slice through the Old Town. The traboules took on a different use during the Second World War, however, when local Resistance fighters would use them for clandestine meetings to thwart Nazi troops. They’re widely credited for being the reason why Lyon was never fully occupied – giving them an even more special place in locals’ hearts. However you choose to spend your time in Lyon, a good time is guaranteed When in Lyon – or most cities in France for that matter – it is clear that the country’s fascination with cycling permeates day-to-day life. So, our advice to you is to do as the French do and use two wheels to get around. The city has mile upon mile of marked cycle lanes – not to mention a large amount of space on the banks of the river. Sure enough, a tour around the city on bike proves to consistently be one of the most popular shore excursions offered on a Rhône/Saône river cruise. If your ship doesn’t offer one then look up a private tour guide. It really is a great way to see the city within a limited time. Whether on bike or on foot, the Parc de la Tête d’or is a must. Located on the banks of the river the manicured grounds and elegant orangeries offer up the very best in 19th century French sophistication. There’s even a zoo inside the sprawling 117-hectare site. However you choose to spend your time in Lyon, a good time is guaranteed. The city’s Old Town is walkable and if you want to scale the Fourviere Hill and are worried about mobility, there is a charming funicular that dates back to 1862. Like most things in Lyon it is done with a measure of elegance. The city really is a special place to visit on a river cruise and its proximity to the French Riviera and the vineyards of the Rhône valley is also a real bonus. A combination that makes for a holiday you will never forget.
GLOBETRENDER From a collective pause to getting back in the race Globetrender, the UK’s leading travel trend forecasting agency, is helping travel and tourism companies navigate what’s coming next through bespoke consultancy
If you would like individual guidance on how to future-proof your company, email editor and founder Jenny Southan at jenny@globetrender.com Download Globetrender’s latest trend reports at globetrender.com/downloads CRUISE-ADVISER.COM
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SELLING TIP – Don’t dwell on Covid protocols; it’s the destinations that sell river cruises
HOW TO SELL
River cruise
Jane Archer is the authority on all things cruise. This issue, she looks river cruise, a fast-growing sector in recent years and the first to start sailing again post-pandemic
River enthusiastss
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First-timers
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From ocean to river
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This year should have been a corker for river cruise, with record numbers of passengers and spectacular new river ships making their debut. The sector was the fastest-growing in the whole travel industry as, globally, more and more holidaymakers latched on to the enjoyment of travelling on the world’s waterways. In the UK alone,
more than 232,000 people took a river cruise in 2018, compared to just 130,000 five years earlier, according to Clia. But then Covid struck and the world shut down. As it slowly opens up, the scene is set for a great return to the rivers. Some lines have already been sailing successfully since the summer, there are exciting
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new itineraries and vessels coming along and with interest rates at such record lows, clients might as well spend, spend, spend. And then there’s the massive pent-up demand from river cruise regulars. We offer some suggestions for them, as well as newbies and ocean cruisers eyeing up a move to the waterways.
October 2020 | Midship
River enthusiasts River cruise lines report that past passengers have been knocking at their door for some time, anxious to get back on board as soon as travel restrictions from the UK are lifted. Chances are they’ve done the Rhine/Danube/Douro triumvirate, so will be keen to try somewhere new while not straying far from home. We’ve picked three lesserknown European waterways that between them will enthral lovers of wine, history, the arts and culture.
Cruising the Po Who? Uniworld River Cruises Where? Venice and the Po When? July 4, 2021 How long? Eight days How much? From £2,799pp, including flights An after-hours visit to St Mark’s Basilica, pasta-making in Bologna and a chance to taste Venetian wine are among the treats on Uniworld’s new cruise around the Venice lagoon and up the Po River. The sailing, round-trip from Venice, is on the 126-passenger La Venezia. Prices include transfers, excursions, drinks, tips and wi-fi.
Eastern Europe Who? Emerald Waterways Where? Lower Danube When? May 7, 2021 How long? Nine days How much? From £3,295pp, including flights This cruise, on the
180-passenger Emerald Destiny, journeys from Bucharest to Budapest via Bulgaria, Serbia and Croatia, and visits vineyards, sites and cities that have come alive in the decades since the fall of Communism. Includes transfers, excursions, drinks with lunch and dinner, tips and wi-fi.
Cruising the Elbe Who? Nicko Cruises Where? The Elbe When? May 1, 2021 How long? Eight days How much? From £2,245pp, including flights The Czech Republic and Germany come together on this cruise with Nicko, a company newly on sale in the UK through Light Blue Travel. The cruise, from Dresden to Potsdam, is on the 80-passenger Katharina von Bora with highlight tours of Prague, Dresden and the rock formations of Saxon Switzerland. Includes transfers, drinks, three excursions, tips and wi-fi.
SELLING TIP – Listen and learn so you can match the right river to the right client
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October 2020 | Midship
First-timers One of the best ways to hook first-timers is to get them on a river cruise without them knowing. Sounds crazy? Most people only cruise on the Nile because it’s the established way to see the temples and tombs, but having cruised once they could well be open to trying another river. We look at options for cruising the Nile that will help agents taking those first steps towards creating more river cruise converts.
Luxury Who? Sanctuary Retreats Where? The Nile When? June 7, 2021 How long? Four nights How much? From $1,307pp (£1,020pp) Sanctuary’s short cruises between Luxor and Aswan are a gift for enterprising agents as they slip nicely into a longer holiday including Cairo and Luxor. This cruise is on the stylish 64-passenger Sanctuary Nile Adventurer and includes small group tours of notable temples and tombs with expert guides.
Affordable Who? Avalon Waterways Where? The Nile/Cairo When? May 28, 2021 How long? 10 days How much? From £2,895pp, including flights Tours of the temples of Karnak, Luxor, Edfu and
Kom Ombo are highlights of Avalon’s new cruiseand-stay holidays, which wrap three nights at the Marriott Mena House in Cairo around a fournight cruise between Luxor and Aswan on the 124-passenger Farah. Includes internal flights, full-board with drinks on the cruise, tours and tips.
Value Who? CroisiEurope Where? The Nile When? March 6, 2021 How long? Eight days How much? From £1,634pp CroisiEurope is making its Nile debut next year with seven-night cruises round-trip from Luxor on the 100-passenger Steigenberger Royale that visit Edfu, Kom Ombo and Aswan for included tours to temples and tombs. Optional excursions visit Abu Simbel and a sound and light show in Luxor. Price also includes one soft or alcoholic drink with meals and tips for the guides.
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SELLING TIP – River cruises are great for all ages, from active families to older couples
October 2020 | Midship
From ocean to river Ocean cruise lines have come a long way when it comes to dining choice, port overnights and increasingly inclusive fares. But here’s the thing: if clients want a choice of restaurants, to linger longer in selected cities, or pay upfront, they can do all those things on a river cruise. All with the peace of mind of sailing on smaller vessels. We’ve picked three options for switching from oceans to rivers, but others include all-inclusive APT and Crystal River Cruises.
Go large Who? AmaWaterways Where? The Danube When? April 14, 2021 How long? Eight days How much? From £2,843pp AmaWaterways’ 196-passenger AmaMagna is twice the width of other river ships, has four restaurants and posh suites with large balconies – ideal for ocean cruisers transitioning to the rivers. This cruise, from Vilshofen to Budapest, journeys through five countries. Prices include excursions, drinks with lunch and dinner and wi-fi.
All-inclusive Who? Scenic Where? The Danube When? April 26, 2021 How long? 11 days How much? From £2,880pp, including flights Overnights in Vienna and Budapest are among highlights of this cruise-
and-stay holiday with Scenic that pairs a week sailing the Danube from Budapest to Nuremberg with three hotel nights in the Czech Republic. The cruise is on the 163-passenger Scenic Opal, which comes with butler service. Price includes transfers, tours, drinks, tips and wi-fi.
City break Who? A-Rosa Where? The Danube When? April 11, 2021 How long? Seven nights How much? From £1,425pp, including flights A-Rosa’s Classic Danube Explorer is a city-breaklovers’ dream, with a day and a half in both Vienna and Budapest, and a full day to explore Bratislava, the capital of Slovakia. The cruise, for German and English speakers, is on the 206-passenger A-Rosa Donna round-trip from Engelhartszell in Austria and on sale through Newmarket Holidays. Price includes transfers and drinks.
SELLING TIP – Focus on cruises close to home as the world recovers from the Covid-19 pandemic
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September 2020 | Aft
DIRECTORY Got a cruise query? Let us assist you. The cruise adviser directory provides you with the vital contact details for all major cruise lines operating in the UK – meaning trade sales support is never more than a phone call away
CRUISE LINES!
Information missing or out of date? Email info@cruise-adviser.com
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October 2020 | Aft C
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A-Rosa River Cruises Simon McDermott, business development manager 07340 719746 simon.mcdermott@arosa-cruises.co.uk Amadeus River Cruises Kirsty Reid, product & sales manager 07551 124543 kirsty.reid@fredholidays.co.uk AmaWaterways Jamie Loizou, sales, marketing and digital director 033 3305 3902 jamieloizou@amawaterways.com American Cruise Lines Kirsty Reid, product & sales manager 07551 124543 kirsty.reid@fredholidays.co.uk American Queen Steamboat Company Rupert Thomson, managing director 01223 568 904 r.thomson@aqgsa.com APT Touring Jessica Shelton-Agar, national sales manager 01494 736 147/07584 057 341 jessica.shelton-agar@aptouring.co.uk Aurora Expeditions Talia Schwartzman, sales executive +61 2 9252 1033 agents@auroraexpeditions.co.uk Craig Upshall, sales director UK/Europe 07824 305 232 craig@auroraexpeditions.co.uk Australis Silvia Vizzoni, business development manager 07506 012 835 silvia@australis.com Avalon Waterways Janet Parton, sales director 020 8315 4545 agencysales@avaloncruises.co.uk Azamara Lori Scanella, business support executive 01932 834 379 salessupport.uk@rccl.com
Carnival Cruise Line Luke Smith, head of UK & international sales 020 7378 4660 carnivalsalesuk@carnival.com Celebrity Cruises Nicola McNeish, head of sales – planning & activation 07919 540017 mcneish@celebritycruises.com Celestyal Cruises Jo Reid, UK and Ireland country manager 07368 207 881 J.reid@celestyalcruises.uk Coral Expeditions Elizabeth Webb, international sales manager salesmngr@coralexpeditions.com Cosmos Janet Parton, sales director 020 8315 4545 agencysales@cosmos.co.uk CroisiEurope John Fair, sales director 020 8328 1281 jfair@croisieurope.com Crystal Cruises Mick Dupont, head of UK sales 020 7399 7602 mick@cruiseportfolio.co.uk Cruising Excursions Kirsty Bachelor, trade sales manager 07784 357977 Kirsty.Bachelor@cruisingexcursions.com Cunard Line Cunard partnership team 0344 338 8656 cunardpartnershipteam@cunard.co.uk D
Disney Cruise Line Juliet Holden, account executive 080 0171 2317 juliet.holden@disney.com
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Belmond Yann Guezennec, worldwide director of sales & marketing, trains & cruises 020 3117 1395 yann.guezennec@belmond.com
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Emerald Waterways Joseph Grimley, director of trade sales 07504 484657 joseph.grimley@scenic.co.uk
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October 2020 | Aft European Waterways Mark Robinson, sales and reservations manager 01753 598 555 sales@europeanwaterways.com E-Waterways Joanna Paslawska, sales and marketing 0808 168 1458 salesuk@ewaterways.com Exotic Heritage Group Marco Rosa, UK representative 07973 876 967 marco@plateauinternational.com
Lucy Harris, business development manager 07773 043004 lucy.harris@hollandamerica.co.uk
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Charlotte Pinkus, business development representative 07585 806471 charlotte.pinkus@hollandamerica.co.uk Hurtigruten Anthony Daniels, UK general manager 020 8846 2666 anthony.daniels@hurtigruten.com
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Intrepid Travel Joanna Reeve, tailor-made manager EMEA 0808 274 5179 joanna.reeve@intrepidtravel.com.
Far Horizon Kirsty Reid, product & sales manager 07551 124543 kirsty.reid@fredholidays.co.uk Fred Olsen Cruise Lines Geoff Ridgeon, head of sales 01473 746164 cruise.sales@fredolsen.co.uk Fred River Cruises Kirsty Reid, product & sales manager 07551 124543 kirsty.reid@fredholidays.co.uk
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Need-a-Cruise by JTA Dave Green, managing director 0121 508 5567 dave.green@jtatravel.co.uk K
Katarina Line Olivera Lesinger, head of UK & overseas +38 5 51 603 409 olivera@katarina-line.hr
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G Adventures Stuart Darnley, national sales manager 07964 983 842 sdarnley@gadventures.com Great Rail Journeys Lindsay Dixon, head of trade sales 01904 527 180 lindsaydixon@greatrail.com
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Latin Routes Jessica Dennison, director 020 8546 6222 info@latinroutes.co.uk Leger Holidays Ashley Dellow, head of retail sales 01709 385 811 retail.sales@leger.co.uk Lindblad Expeditions Jacinta McEvoy vice-president global sales +1 212 261 9000 jacintam@expeditions.com Lotus Cruises Marco Rosa, UK representative 07973 876 967 marco@plateauinternational.com
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Hapag-Lloyd Cruises Aishling McLoughlin, sales representative UK & Ireland 07852 488 471 aishling.mcloughlin@hl-cruises.com Hebridean Island Cruises Lisa White, reservations manager 01756 704 704 lisa.white@hebridean.co.uk Heritage Line Joanna Paslawska, sales and marketing 0808 168 1458 salesuk@ewaterways.com Holland America Line Dani Scannella, business development manager 07789 923665 dani.scannella@hollandamerica.co.uk
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The Majestic Line Louisa Grant, cruise co-ordinator 01369 707951 louisa@themajesticline.co.uk
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October 2020 | Aft Manatee Amazon Explorer Joanna Paslawska, sales and marketing 0808 168 1458 salesuk@ewaterways.com Marella Cruises Andrew Isherwood, commercial support team 020 3451 2762 commercial.support@tui.co.uk Mรถvenpick Cruises Marco Rosa, UK representative 07973 876 967 marco@plateauinternational.com MSC Cruises Victoria Taylor, sales operations manager 020 7092 8182 ukinsidesales@msccruises.co.uk
Paul Gaugin Mick Dupont, head of UK sales 020 7399 7602 mick@cruiseportfolio.co.uk Pearl Seas Cruises Susan Shultz, director of sales +1 203 458 5280 susan.shultz@pearlseascruises.com Ponant Nabil Maillard, sales manager UK and Ireland 020 7092 6663 nmaillard@ponant.com Poseidon Expeditions Alexandra Prokopyeva, sales and marketing 020 3808 7787 sales@poseidonexpeditions.com Ports Direct Karl Lapage, managing director 0843 0843 003 karl@portsdirect.co.uk Princess Cruises Gemma Withers, sales operations manager 023 8065 6607 gemma.withers@princesscruises.co.uk Pullmantur Cruises Simon Chambers, operations manager 0800 988 3369 sales@fredholidays.co.uk
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National Geographic Expeditions Simon Chambers, operations manager 0800 988 3369 sales@fredholidays.co.uk Nicko Cruises Rupert Thomson, managing director 01223 568904 rupert@lightbluetravel.co.uk Noble Caledonia Agency sales, 020 7752 0000 agencysales@noble-caledonia.co.uk Norwegian Cruise Line Eamonn Ferrin, VP & managing director for UK & Ireland 023 8124 5000 eferrin@ncl.com
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Quark Expeditions Christiane Bach, business development manager +1 416 645 8248 christiane.bach@quarkexpeditions.com
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Oceania Cruises Lisa Clarkson, national accounts manager 07809 351 545 LClarkson@OceaniaCruises.Com agency sales, 0345 505 1920 AgencySales@OceaniaCruises.Com
Regent Seven Seas Cruises Caroline Moody, business development executive 023 8068 2283 agencysales@rssc.com Anna Salter, business development executive 023 8068 2283 agencysales@rssc.com Riviera Travel Darren Mussell, agency sales assistant manager 01283 744 307 agencysales@rivieratravel.co.uk Rocky Mountaineer Steven Harris, regional sales director 07970 519 164 sharris@rockymountaineer.com Royal Caribbean International Trade support team 01932 834 379 salessupport.uk@rccl.com
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P&O Cruises Brodie McIntosh, trade engagement manager 023 8065 5780 brodie.mcintosh@cunardpocruises.com Pandaw Kirsty Reid, product & sales manager 07551 124543 kirsty.reid@fredholidays.co.uk Paukan Cruises Marco Rosa, UK representative 07973 876 967 marco@plateauinternational.com
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October 2020 | Aft Tradewind Voyages Mark Schmitt, north 07553 955047 mark.schmitt@tradewindvoyages.com
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Saga Travel Trade support team tradesupport@saga.co.uk Scenic Joseph Grimley, director of trade sales 07504 484657 joseph.grimley@scenic.co.uk Seabourn Dani Scannella, business development manager 07789 923665 dani.scannella@seabourn.co.uk
Rachel Healy, south 07552 622970 rachel.healy@tradewindvoyages.com Travel2 Colin Currie, head of sales 07891 257 160 colin.currie@travel2.com Travelsphere & Just You Sarah Weetman, head of trade sales 07748 843 244 sarah.weetman@travelsphere.co.uk
Lucy Harris, business development manager 07773 043004 lucy.harris@seabourn.co.uk
Charlotte Pinkus, business development representative 07585 806471 charlotte.pinkus@seabourn.co.uk SeaCloud Anja Ringel, vice-president, international marketing and sales +49 40 3095 9217 aringel@seacloud.com SeaDream Yacht Club 0800 783 1373 info@seadream.com Shearings 01709 249699 sales.support@shearings.com Silversea Sales support 020 7340 0700 salesuk@silversea.com Star Clippers Danielle Dudley, UK sales manager 077 6585 2116 danielle@starclippers.co.uk Swan Hellenic Mario Bounas, VP marketing 07929 914953 mario.bounas@swanhellenic.com
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Uniworld Angela Sloan, key account manager 0808 168 9110 angela.sloan@uniworld.com V
Variety Cruises Chris Lorenzo, managing director, Seafarer Cruises 020 8324 3114 info@seafarerholidays.co.uk Victoria Cruises Tom Antonucci, sales manager +1 212 818 1680 tom@victoriacruises.com Victory Cruise Lines Rupert Thomson, managing director 01223 568904 rupert@lightbluetravel.co.uk Viking Cruises 020 8780 7900 madefortrade@vikingcruises.com Vodohod Mario Bounas, VP marketing 07929 914953 mario.bounas@vodohod.ru Volga Dream Kirsty Reid, product & sales manager 07551 124543 kirsty.reid@fredholidays.co.uk
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Tauck UK country manager 080 0810 8020 tauckreservations@tauck.co.uk Titan Travel Edwina Coppock, agency sales manager 012 9345 0726; 078 3465 2135 edwina.coppock@titantravel.co.uk Touchdown | Travel Industry Services Robbie White, head of cruise product 020 8607 3805 rwhite@touchdown.co.uk
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Widgety Sandra Barnes-Keywood, head of sales 023 8042 8000 – opt 2 sandra@widgety.co.uk Windstar Cruises Anna Perrott Business Development Manager UK 07593 137135 anna.perrott@windstarcruises.com
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Explore the mighty Mississippi, with Viking Celebrated in history and culture, the Mississippi River winds its way through America’s heartland, and Viking’s much-anticipated journeys along ‘Old Man River’ bring you the best of this exciting region. Experience St. Louis’s pioneer spirit and Natchez’ historic houses and southern hospitality. Stir your soul with Delta blues and New Orleans jazz. Retrace the steps of Cherokee pathfinders, Civil War soldiers and civil rights heroes. Savour Memphis barbeque, Gulf seafood and Creole cuisine. Inspired by our Viking Longships® and ocean ships, the brand-new Viking Mississippi is the most modern ship on the river. Mark Twain said the Mississippi has ‘a new story to tell every day.’ Come and create your own story with us, along this fabled river.
Eight-day 2022 & 2023 Mississippi river journeys from £3,990pp Call now on 020 8780 7985 or visit vikingcruises.co.uk Prices & availability are correct at the time of going to print but are subject to change. From prices are based on two people sharing the lowest grade stateroom on Heart of the Delta departing on 21 or 28 January 2023. Risk-free offer expires 31 October 2020. Single supplements apply. Gratuities included on board ship only. For more information please visit vikingcruises.co.uk/terms-conditions or call us.