eCALDBrochure Bay of Plenty Modules

BayofPlenty-eCALDModule1+4+2on12March2025-forhealth professionalsworkingwithculturalandlinguisticallydiversecommunities

Module 1 - Culture & Cultural Competency

Date

12 March 2025

Time 0900-1100

Duration 2 hours

Where

Kawakawa Room, Clinical School Education Centre, 889 Cameron Road, entry is via Gate 9, opposite Gate Pa School.

Module 4 - Working with Interpreters

Date

12 March 2025

Time 1130-1330

Duration 2 hours

Where Kawakawa Room, Clinical School Education Centre, 889 Cameron Road, entry is via Gate 9, opposite Gate Pa School.

Who can enrol

Health professionals working in secondary care, primary care and NGO health sectors

Prerequisites No prerequisites

Who can enrol

Health professionals working in secondary care, primary care and NGO health sectors

Prerequisites No prerequisites

Module 2 - Working with Migrant Patients

Date

12 March 2025

Time 1430-1630

Duration 2 hours

What you need to know

Where

Kawakawa Room, Clinical School Education Centre, 889 Cameron Road, entry is via Gate 9, opposite Gate Pa School.

Prerequisites Module 1 or Module 1CS or Module 301-1 or Module 801-1.

How to enrol

To register, please go to this link https:// wkf.ms/3UQqaaJ or send an email to Workforce@wboppho.org.nz by 12th February 2025 with the following details for each course you would like to register for:

Course name, date and time: e.g. Module 3, 10th May, 9:00am Your name, occupation, organisation name and email address

Module 1 - Culture & Cultural Competency

Course information: This course is for staff working in clinical roles. The aim of the course is to help learners understand ways to interact in a culturally competent manner with CALD patients and families. This course will increase awareness of your own cultural values, gain skills to recognise cultural differences and develop skills to apply the principles of cultural competence in practice.

Audience: This course is intended for anyone working in primary care, secondary care or mental health services.

The aim: The aim of the course is to increase your awareness of your cultural background and those of others cultures; and to improve your understanding of how cross cultural differences can affect communication, consultation and diagnosis.

Learning outcomes:

Understand the need for cultural competency

Understand the impact of culture on knowledge of the health system

Be more aware of one s own cultural values

Understand and learn how to apply the four elements of cultural competency (cultural awareness, sensitivity, knowledge and skills) in practice

Understand cultural sensitivity in practice

Gain knowledge and skills to develop cultural competency in practice

On completing this course: You will have developed new skills in cultural competency; and become aware of how assumptions, interpretations and judgements can impact on how we communicate with and understand our CALD patients during interactions / consultations

CALDCulturalCompetencyCourses

Module 4 - Working with Interpreters

Course information: The aim of this course is to enhance your knowledge and skills when working with interpreters and to improve your communication with non-English speaking migrant and refugee patients (and family members).

Audience: This course is intended for anyone working in primary care, secondary care or mental health services who wants to work more effectively with interpreters.

The aim: The aim of this course is to provide the necessary knowledge and skills to help you work more effectively with professional trained interpreters, to achieve a better outcome from your communication with non-English speaking patients.

Learning outcomes:

Gain an awareness of the challenges faced by health practitioners, interpreters and the patients involved in an interpreting session.

Gain an understanding of the roles and competencies of interpreters.

Gain skills on how to pre-brief and structure sessions to have better control of the interpreting process.

Gain skills on how to de-brief post consultation.

Gain skills for working with interpreters in different settings with non-English speaking patients (group, individual, face-to-face and phone sessions).

On completing this course: You will be more familiar with the roles and responsibilities of a professionally trained interpreter, their code of ethics, and some ethical dilemmas they may encounter. You will have developed new skills on how to work effectively with interpreters in different settings and how to remain in control throughout a consultation.

Module 2 - Working with Migrant Patients

Course information: The aim of this course is to understand ways that you can interact in a culturally competent and sensitive manner with migrant patients.

Audience: This course is intended for anyone working in primary care, secondary care or mental health services.

The aim: The aim of this course is to build practitioner s awareness of the settlement challenges faced by migrants; and to develop awareness of the diverse models of health and wellbeing, help seeking behaviours and expectations of healthcare from migrant patients.

Learning outcomes:

Become aware of the challenges newcomers face throughout the migrant journey.

Gain insight into the phases of settlement and the acculturation process and its impact on family units.

Broadly understand the explanatory models of health and of migrants help-seeking behaviours.

Know what to consider to accommodate health beliefs and faith-based practices. Know what to consider when raising sensitive issues with migrant patients.

On completing this course: You will have greater insight into how the migration process impacts on the health and wellbeing of individuals and family units; better understanding of western and non-western explanatory models of health and how to accommodate these; and developed new skills around how to raise sensitive issues with migrant patients.