Serina Gummert | Marketing Manager serina.gummert@we-conect.com
Survey Report 2014 Social Business Collaboration Trends & Forces Platform Integration & Management | Virtual Teams & Communities | Unified Communications & Video Collaboration | Metrics & Business Value
Community
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Knowledge
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Platforms
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Applications
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Social
SURVEY RESPONDENT CHARACTERISTICS • • •
Sector Overview Environment of the Respondents Business Size Background
USER EXPERIENCE • • • • • •
Departmental Involvement & Ownership Roles Forming up Intranet Teams Full Time Equivalents of Intranet Team Roles Processes Facilitated by Digital Platforms Size of Digital Platforms Meeting Targets with Digital Platforms
COLLABORATION TRENDS & FORCES • •
Factors Influencing Digital Platform Performance Factors Hampering Digital Platform Performance
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Community
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Knowledge
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Platforms
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Applications
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Social
SURVEY RESPONDENT CHARACTERISTICS •
Sector Overview 15%
16%
15%
14%
11%
12%
10% 10%
8%
8%
6%
6%
6%
5% 4%
4% 2%
8%
4%
4%
3% 1%
0%
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Community
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Knowledge
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Platforms
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Applications
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Social
SURVEY RESPONDENT CHARACTERISTICS •
Environment of the Respondents
Number of Regional Offices
Current Position of Respondents 51%
up to 5 offices 30%
more than 50 offices 44%
28%
9%
6%
6 - 20 offices 15%
21 - 50 offices 11%
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6%
Project Manager / Associate Manager Senior Manager / Leader / Head Of Managing Director / Board Member Other
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Community
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Knowledge
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Platforms
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Applications
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Social
SURVEY RESPONDENT CHARACTERISTICS •
Business Size Background
38%
21%
15%
12%
12%
2% up to 200 employees
201 - 1.000 employees
1.001 - 10.000 employees
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10.001 - 50.000 employees
50.001 - 100.000 employees
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more than 100.000 employees
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Community
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Knowledge
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Platforms
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Applications
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Social
USER EXPERIENCE •
Departmental Involvement & Ownership
Who is the process owner of the project?
28% 21%
18%
12%
10% 5%
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4%
2%
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Community
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Knowledge
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Platforms
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Applications
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Social
USER EXPERIENCE •
Roles Forming up Intranet Teams
Intranet Teams Content / Editor(s)
71%
IT Manager(s)
59%
Intranet Manager(s)
49%
Community Manager(s)
44%
Knowledge Manager(s)
40%
User Experience Designer(s)
Other
24% 12%
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Community
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Knowledge
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Platforms
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Applications
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Social
USER EXPERIENCE •
Full Time Equivalents of Intranet Team Roles
60%
Content Managers / Editors
Number of Full Time Positions
Knowledge Managers
50%
Community Managers 40%
Social Collaboration Managers 30%
Intranet Managers
20%
IT Managers
10%
User Experience Designers:
Other Related Managers / Responsibles
0% none
less than 1
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1
2-5
6 - 10
more than 11
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Community
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Knowledge
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Platforms
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Applications
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Social
USER EXPERIENCE •
Processes Facilitated by Digital Platforms
Project Collaboration
60%
Internal Communications Knowledge Management
83%
57%
Processes External Communications
48%
HR
37%
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Innovation Crowdsourcing 34%
Community Building
51% Other 6%
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Community
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Knowledge
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Platforms
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Applications
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Social
USER EXPERIENCE •
Size of Digital Platforms
Access to the Digital Platforms More than 100.000 employees
50.001 - 100.000 employees
10.001 - 50.000 employees
Amount of Content Contributors More Than 1.001 Contributors
5%
Up to 100 Contributors
501 - 1.000 Contributors
5%
10% 8%
14%
1.001 - 10.000 employees
41%
59%
23% 201 to 1.000 employees
Up to 200 employees
18%
101 - 500 Contributors
18%
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Community
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Knowledge
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Platforms
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Applications
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Social
USER EXPERIENCE •
Meeting Targets with Digital Platforms
Enhanced Collaboration Community Building
Internal ‘Pin Board’ for Corporate Information
Company Storytelling & Communication
Systematic Storing of Documents
Support Co-Workers in Daily Tasks
Easier & More Efficient Reporting
Knowledge Sharing
Team Coordination
People Recruitment Satisfaction with Performance of Digital Platforms with Respect to Targets
1: not satisfied, 5: extremely satisfied http://collaboration2014.we-conect.com
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Community
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Knowledge
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Platforms
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Applications
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Social
COLLABORATION TRENDS & FORCES •
Factors Influencing Digital Platform Performance
Budget 60% 50% 40% 30%
Other
20%
User Adoption
10% 0%
Digital Platform Performance Community Management http://collaboration2014.we-conect.com
Content Provision
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Community
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Knowledge
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Platforms
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Applications
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Social
COLLABORATION TRENDS & FORCES •
Factors Hampering Digital Platform Performance
Corporate Culture
52%
User Adoption
38%
Technology Integration
35%
Budget
32%
Usability
29%
Support / Cooperation with other Units
24%
Content Provision
23%
Usablity
13%
Community Management
13%
C-Level Support
13%
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Digital Platform Performance
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Community
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Knowledge
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Platforms
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Applications
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Social
we.CONECT YOU & YOUR PEERS The Social Business Collaboration 2014 taking place from September 29 - 30, 2014 at the Kosmos Cinema in Berlin, Germany, is gathering 150 professionals to one of the leading events on Social Intelligence & Business Collaboration. In more than 45 interactive sessions, global leading professionals share their experience and best practices in social collaboration, discuss the pressing challenges of the enterprise 2.0 and brand new approaches in the field of platform integration & management, virtual teams & communities, unified communications, video collaboration, metrics and business value … more Social Business Collaboration 2014 – Show Highlights: • • •
Expert Speaker Line-Up Official Program & Sessions Unique Networking & Format
You may also be interested in: • • •
Disruptive Tech & Innovation Minds 2014 Intra.NET Reloaded 2015 Social Business Collaboration 2015
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