• REGISTRATION • SALES PERMISSION • CUSTOMER COMPLAINS • ISO ACTIVITIES
REGISTRATION AND MARKETING Points to be discussed:
New products in market. New endorsements of already existing products in market. State level sampling of our products by Agriculture officer. Responsibilities of Marketing team for Registration.
New Product in Market
• • • • •
If a marketing person get to know about any new product of following things, he should inform us so that we can apply for it :Comparison of product with other companies in terms of sales, quality, quantity, efficacy, economic investment, easy to store. Importing/Exporting and manufacture of new products. Tracing of the new sample. Patency, Copy right. Variety demonstration Seasons wise products.
Endorsement of the products –
Bio-Efficacy
- To find out the product which are applicable on
multiple crops. Packaging
- To find out the best packaging which is cheap in value and easy to handle.
Shelf-life
If a marketing person get to know about any of these product endorsement that we have not taken but it is endorsed by other company then he should inform us.
Sampling of our products ď‚›
Keep complete record of the testing sample:- State pesticide test lab - Central labs (CIB) Record format :Name of sample Batch no. Mfg/Exp Date of sampling Pack Size Place/Lab of sampling
In Case of legal documents ď‚› If
you required any legal documents or any legal information you need to inform us before the dead lines so that we can arrange and provide them to you within appropriate amount of time.
Responsibilities ď‚›
1-2 dedicated marketing person from state team who can give us the following feedback and information regarding :Field trails Efficacy of the sample Label/Leaflet and handbills Suitability of our product for market Updated us with diseases Market competitions.
Pan India Legal Compliance • Sales Permission • Customer Complaints & Queries • ISO Certification
Documents Required from HO to Depots The documents required by state & its depots from HO, the escalations will be followed as below • 1st Escalation point: Ms. Radha & Mr.Ravinder • 2nd Escalation Point: Mr. Dhillon Sir • 3rd Escalation Point: Ms. Tapasya Mam The procedure from initial to end point is as explained:
Request Mail/Call from Depot
Received at HO
1 Week-Arrange documents
Incomplete Completed
Reminder 1/Call:1st Escalation point
After 10 Days: 2nd Escalation Point
Documents Required from Depots to HO The documents & formats required by HO from depots, the escalations will be followed as below • 1st Escalation point: State Heads • 2nd Escalation Point: Mr. Dhillon Sir • 3rd Escalation Point: Ms. Tapasya Mam The procedure from initial to end point is as explained:
Mail/ Call :State Heads/ Depots In charge
Mail Receipt: At HO
Documents/ Reports :1 Week
Incomplete Completed
Reminder1 :1 Escalation point: st
More than 10 days: reported to 2nd Escalation Point
Customer Complaints Farmers call Received through toll free no at HO
Call is forwarded to concerned state Head
All required details of the farmers are maintained in format at HO
Feedback taken from FarmerCustomer Satisfaction
ISO Related Activities Documents related to ISO to be maintained at all depots it includes: • • • • •
Defined SOP Updated IMS Manual Updated QMS Policy Latest ISO Certificates to be displayed Customer Satisfaction forms to be maintained
Warehouse Management • Emergency exits & fire extinguisher to be maintained properly • Warehouse working conditions & stacking height to be maintained properly. • For Leakage and expired material proper area to be defined & maintained at depots.
DESIGNING AND DEVELOPMENT ď‚› Confirmation
of mails :-
If Mr. Aman Goyal will send you any mail regarding the work then
Keep him updated regarding New packaging and new designs in market as well as changes in existing products.
Weather it is ok or not you have to reply him within two working days
Keep co-ordinating with him related all the works and keep updating him within two days max.