Useful Information

Lost Children/Vulnerable people

Free wristbands are available at entrances and information points for children and vulnerable racegoers to aid with a lost child/person. If this situation does arise, racegoers are encouraged to contact the nearest steward who will assist them to an area of safety

Lost Property

Misplaced possessions that are located on site will be taken to the Queen Anne Reception and can be claimed before 7.00pm. After this time, please email Lost.Property@ascot.com or call 0344 346 3000 – Monday to Friday.

Over 18 Wristbands

Ascot operates a strict over 18+ policy for the purchase of alcohol. Racegoers over 18 can collect an 18+ wristband from any entrance or information point with photographic proof of age.

Betting

Guests wishing to place bets at Royal Ascot must be strictly over the age of 18 If you appear under the age of 21, you will be asked for identification to gamble.

Baby Changing Facilities

There are baby changing facilities in the male and female toilets on every level of the Grandstand at Entrances A and D. All levels except 3 and 5 at Entrance B and all levels except 6 at Entrance C. Additional facilities are available in the Pavilion, Exhibition Hall and Ticket Office West Baby changing facilities are also available in the Village and Windsor Enclosures, please ask a steward for directions

Payment Methods

We accept cash, card and Apple Pay across the site, however, not all outlets will take all payment methods, each outlet will be signed as to what payment methods are accepted.

Cashpoints

There are cashpoint machines located on the Grandstand Concourse, close to Grandstand Entrances B and C, behind the Loren Bar in the Village Enclosure and near the Entrance of the Windsor Enclosure. Charges may apply.

Smoking Areas

Smoking is only permitted in external areas

Left Luggage

There are left luggage areas in all enclosures, please see the map in the centre pages for locations.