Trenton Oswald Resume

Trenton J. Oswald 510 North 500 East American Fork, UT 84003 Home: (801) 756-1612 Cell: (801) 472-7252 websterkalo@gmail.com WHAT I HAVE TO OFFER: Proven experience in technical support, office skills, customer service, and friendly consumer interactions.

SUMMARY: • More than two years of customer service and technical support experience.

• Film making internship with LDS Motion Picture Studios.

• Eagle Scout Leadership Award from the Boy Scouts of America • A+ certified; MS Office, Adobe Creative Suite, Windows XP and Vista, and the Internet.

• Proficient in Spanish and American Sign Language EDUCATION: High School Diploma, May 2006 American Fork High School, American Fork, Utah Graduated with a GPA of 3.0 on a 4.0 scale Courses taken included: Creative Writing TV Production Peer Tutoring World Studies and Literature Internship: LDS - Motion Picture Studio EXPERIENCE: Technical Support Agent, April 2007 to November 2007 Teleperformance USA : Dell project, Lindon, UT • Received inbound support calls • Assessed and solved technical issues over the phone • Handled disgruntled customers, finding a satisfactory outcome for them.

• Received A+ Remote Technician Certification.

Cashier / Frozen Stocker, May 2006 to April 2007 Macey's Food and Drug – Provo, UT • Account for and balance consumer transactions, direct customer support • Accounting and presentation of frozen consumer goods, direct customer support Cook, May 2004 to November 2005 KFC / A&W – American Fork, UT: 5/2004 – 10/2005 • Prepare consumer goods, sanitize and organize preparation accoutrements.

ACTIVITIES: • Eagle Scout Award, Boy Scouts of America, 2006 • ReelStories Documentary Workshop, Spyhop Productions and the Sundance Institute, 2006 • 2 years volunteer church service in the Latino and African-American communities in Los Angeles, CA, 2007 - 2009 INTERESTS: I like school and learning new ideas and concepts. I love learning languages and communicating with people, teaching and instructing as well as receiving instruction. I enjoy fixing computers, swimming , drawing, graphic design, and medicine. I am a “people person,” so I like doing things that enable me to get to know new people. My dream is to own my own business in association with neuro-prosthetics.