Business

WW43971 WITH BOB GREEN WESTERN SYDNEY BUSINESS CENTRE • 0490 251 615

Good communication and fast action is the key to solving issues

Being a business advisor, family members come to me to ask advice on how to solve problems with organisations with which they have dealt. First, a large telecommunications provider. Their one and only mobile phone was the problem. They needed to transfer the eSim to a new phone. Didn’t work. After eight days they still hadn’t resolved the issue. They were sent a QR code to scan which was no longer valid straight out of the courier bag! 32 phone hours in, they needed advice. Me – email the Commonwealth Minister for Telecommunications and lodge a complaint with the Telecommunications Ombudsman. Two days later an Australian-based complaints handler fixed it.

Another family were having trouble with their working from home NBN connection. Similar response from help desks. Told them to contact the Minister and Ombudsman and purchase a personal hot spot from their electronics provider. Problem still in “fix” mode.

Another bought some of those trendy sausages. They ejected fat in fountain like sprays. Angry butcher denied it but said they contained bacon and two types of cheese. He got angry and refused to listen. They will shop at the supermarket, nearby, for their meat in the future. The butcher was already struggling.

Lessons – deal with small businesses with local help desks. Refer the problem up as soon as possible. If you are a small business, listen to complaints from your clients, analyse them and fix the valid ones. Don’t argue or lose your temper.

Need help with your business? Go to the Business Connect website, look at the Western Sydney Business Centre advisor bios and book one or call Western Sydney Business Centre direct on 4721 5011. If you are financially impacted, check out the Services NSW website. I can also help prospective NDIS providers.

ANIMAL JUSTICE PARTY • 13/35 BUCKINGHAM ST, SURRY HILLS • 0437 922 318 • NSW.ANIMALJUSTICEPARTY.ORG

Fighting for the rights of animals and the natural world

Greg remembers the first animal he ever rescued: “It was an old lady brushtail possum whose tree had been cut down. She was very sick, newly homeless and covered in sores, living at the bottom of someone’s old backyard incinerator in Glenbrook.”

Born and raised in Penrith, wildlife carer and Animal Justice Party candidate Greg Keightley has been living in the Blue Mountains for four decades. He became a wildlife rescuer in 2000.

“At that time a great flurry of development had begun as the Sydney basin opened up, and I saw a great need for people to rescue the animals who fell foul of development,” he said.

Greg has rescued all kinds of wildlife including snakes, lizards, turtles, frogs, possums, kangaroos, wallabies and many species of birds.

“I have a great passion for magpies, they do it pretty tough. I’ve raised as many as 30 orphaned magpies in one season,” Greg revealed.

Recognising the particular plight of kangaroos and wallabies from habitat loss, Greg joined forces with international filmmakers to found the global advocacy NGO, ‘Kangaroos Alive’. But wildlife carers aren’t able to take big steps forward for animals at a systemic level.

“We can’t continue to put band-aids on weeping sores, you’ve got to get to the problem. That’s why I joined the Animal Justice Party (AJP). I saw the people in AJP NSW working hard and tirelessly for animals,” Greg said.

Greg is the Animal Justice Party’s Federal Candidate for the seat of Macquarie. With two MPs in NSW State Parliament already, “We’re a party that can have an influence on decisions of government,” Greg explained.

“I admire the way our MPs Emma Hurst and Mark Pearson vote in a way that represents the members of the party in the interest of animals. That’s what attracted me to the AJP. I saw integrity.”

As well as standing for Federal Election, Greg is the Animal Justice Party’s local chapter leader.

“We have over 150 members in the Blue Mountains Regional Group and it’s increasing all the time. It’s a great bunch of people that always want to do more for animals, for people and the natural world,” he said.

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Animal Justice Party Wins!

Ever wondered about the value of a political party dedicated to animals? Here are some of our wins for people, animals and the environment from our MPs in NSW Government, Emma Hurst and Mark Pearson.

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Mandatory lifetime animal bans for abusers Eight-fold increases in penalties for animal abuse $500,000 to upgrade refuges to house people and Parliamentary Inquiries into: battery hens, animals in circuses and dolphinariums, kangaroos, koalas, and animal cruelty laws Ended the use of dolphins in entertainment in NSW $33k raised for animal

Six Councils go fur-free