Western Downs Regional Council 2015/2016 Operational Plan

Page 1 of 23 - 2015 / 16 WDRC Recurrent Operational Plan

Division 1 : Executive Services

2015 - 16 Operational Plan

Ambition To lead and develop a responsive and innovative organisation that works together to achieve its strategic goals Accountability Chief Executive Officer Strategic Function Elements

Actions

Action Type

Corporate Plan Linkage

Responsible Officer

Timeframe Start

Finish

Key Performance Indicators - TARGET

People, Organisation and Economic Development. Accountability: People, Organisation, and Economic Development Executive Manager Section 1A: Human Resource Management - Building a workforce to deliver the region's services into the future HR Services

Develop strategy to increase the quantum of young employees (<30yrs)

E

1.2

HRSC

01-Jul-15

30-Jun-16

The quantum of young people (<30 yrs.) increases by 5% 2014

Facilitate the coordination of the Recognition Program

O

1.2

HRSC

01-Jul-15

30-Jun-16

Reduce turnover of employees with less than 12 months service by 10% per annum

Investigate alternate Human Resource Management systems platform

E

1.2

HRSC

01-Jul-15

30-Jun-16

Majority of employees endorse the adoption of the EBA

Ensure WDRC compliance with Queensland Local Government Industry Award State 2014

E

1.2

HRSC

01-Jul-15

01-Mar-16

Review HR Policy framework as a consequence of IR reforms

E

1.2

HRSC

01-Jul-15

30-Jun-16

Negotiate single Enterprise Bargaining Agreement

E

1.2

HRSC

01-Jul-15

01-Mar-16

Facilitate development of a Workforce Plan

E

1.2

HRSC

01-Jul-15

30-Jun-16

Create annual employee engagement survey that is specific to Western Downs operating conditions

E

1.2

ODC

01-Jan-15

31-Dec-15

Increased participation rate of employees completing engagement survey

Design and deliver leadership development program targeted at young employees (GenNext)

E

1.2

ODC

01-Apr-15

31-Dec-15

100% of reviewed plant operators are verified as competent

Improve and streamline corporate onboarding program

E

1.3

ODC

01-Apr-15

31-Dec-15

> 75% satisfaction with onboarding program

Facilitate individual professional development and team building activities with the new Executive Team

O

1.2

POEDM

01-Jul-15

30-Jun-16

Finalise Levels of Service Review (People, Organisation and Economic Development Department)

E

1.2

POEDM

01-Jul-15

30-Jun-16

Develop POED 3 year Department Business Plan

E

1.2

POEDM

01-Jul-15

30-Apr-16

Roll out Learning Management System user-training and upload corporate e-learning modules

E

1.8

LDO

01-Jul-15

30-Jun-16

Review Verification of Competency system for plant operators

O

1.1

TAO

01-Jul-15

30-Jun-16

Support continued implementation of Performance Partnering and Organisational Values

O

1.2

ODC

31-Dec-15

30-Jun-16

Prototype a mentoring and coaching program to support the professional development of employees

E

1.2

ODC

31-Dec-15

30-Jun-16

Undertake team performance research to increase productivity of teams

E

1.2

POEDM

01-Jul-15

30-Jun-16

Promote improved Workplace Health and Safety reporting and incident investigation.

O

1.1

WHSC

01-Jul-15

30-Jun-16

10% reduction in manual handling injuries

Identification, assessment and control of manual handling tasks

O

1.1

WHSC

01-Jul-15

30-Jun-16

LGW audit attains a minimum result of 70%

Mentor Coordinators/Supervisors to minimise occupational injury, illness and disease

O

1.1

WHSC

01-Jul-15

30-Jun-16

5% improvement in workers compensation claims experience

Section 1B: Organisational Development - Building a high performance culture that achieves strategic goals Organisational Development

Section 1C: Safety - working together to achieve a safe and healthy workplace Workplace Health and Safety

Page 2 of 23 - 2015 / 16 WDRC Recurrent Operational Plan

Strategic Function Elements

Action Type

Corporate Plan Linkage

Responsible Officer

Set up comprehensive WHS Database to enable reporting, actioning, tracking, reporting of hazards, risks, incidents and injuries

E

1.1

Analyse and review annual Health and Wellbeing program

O

Review and update recurrent three year corporate WHS plan

E

Deliver Council's workers compensation and return to work scheme

O

Actions

Timeframe Start

Finish

WHSC

01-Jul-15

30-Jun-16

1.1

WHSC

01-Jul-15

30-Jun-16

1.6

WHSC

01-Jul-15

30-Jun-16

1.1

WHSC

01-Jul-15

30-Jun-16

Key Performance Indicators - TARGET

Economic Strategy Department. Accountability: Economic Development Senior Officer Section 1D: Economic Development - Encourage and facilitate regional growth through development of business and industry in the Western Downs Research

Business Growth

Deliver EIS and like submissions within set deadlines

O

5.2

EDSO

01-Jul-15

30-Jun-16

Publish Population, Housing, Employment and Economic Statistics

O

5.2

EDSO

01-Jul-15

30-Jun-16

Liaise with Council and Executive to develop position statements as required

E

5.2

EDSO

01-Jul-15

30-Jun-16

Undertake targeted research relevant to the region

O

5.2

EDSO

01-Jul-15

30-Jun-16

Implement Regional Economic Development campaign

E

5.2

EDSO

01-Jul-15

30-Jun-16

Disseminate information relevant to Business

O

5.2

EDSO

01-Jul-15

30-Jun-16

Expand Chamber of Commerce Partner Projects activity

E

5.2

EDSO

01-Jul-15

30-Jun-16

Support and Facilitate the development of business capability in the region

O

5.2

EDSO

01-Jul-15

30-Jun-16

1.6, 1.7, 1.9

IA

01-Jul-15

30-Jun-16

Return on Investment (Customer Hits/Marketing spend) of 4.0.

Internal Audit Department. Accountability: Internal Auditor Section 1E: Internal Audit - Improve governance, control and risk management to achieve organisational efficiency, effectiveness and accountability Internal Audit

Implement the annual Internal Audit Plan

O

Page 3 of 23 - 2015 / 16 WDRC Recurrent Operational Plan

Completion of 90% of the Annual Internal Audit Plan by 30 June 2016.

Strategic Function Elements

Actions

Action Type

Corporate Plan Linkage

Responsible Officer

Timeframe Start

Finish

Key Performance Indicators - TARGET

Division 2: Corporate and Community Support Ambition To facilitate the continual improvement of Council's governance and performance management frameworks and systems to support the achievement of its strategic goals and To provide of a diverse range of services, support and advocacy aligned with Council's strategic goals, in response to the Western Downs 2050 Community Plan Accountability Corporate and Community Support General Manager Financial Planning Department. Accountability: Financial Planning Manager Section 2A: Financial Planning and Performance - To plan and monitor the Council's financial performance Financial Planning and Reporting

Financial Systems

Prepare general purpose 2014/15 Financial Statements

O

1.7

FPM

01-Jul-15

31-Oct-15

External Audit is unqualified and completed within statutory timeframe

Facilitate Audit of Council's Financial Statements in preparation for Annual Reporting

O

1.7

FPM

01-Jul-15

31-Oct-15

Zero High Risk Financial Audit Issues reported

Prepare 2016/17 Budget Development and Review the 2015/16 Budget

O

1.7

FPM

01-Jul-15

30-Jun-16

Adopt 2016/17 Budget by 30 June 2016

O

1.7

CSGM, FPM

01-Jul-15

30-Jun-16

01-Jul-15

30-Jun-16

Facilitate integrated Financial reporting to align with Council's new Corporate Plan structure

O

1.7 & 1.6

CSGM, FPM & CPCM

Facilitate integrated Financial reporting to align with Council's new Department Business Plans

O

1.7 & 1.6

CSGM, FPM & CPCM

01-Jul-15

31-Dec-15

Develop Financial Reporting Framework

O

1.7

FPM

01-Jul-15

30-Jun-16

Coordinate Indexation of all asset classes

O

1.5 & 1.7

FPM

01-Jul-15

30-Jun-16

Development and implementation of an effective Asset Renewal Demand tool

E

1.5, 1.6, 1.7, & 1.8

TSM & FPM

01-Jul-15

30-Apr-16

Finalise Levels of Service Review (Financial Planning Department)

E

1.6 & 1.7

FPM

01-Jul-15

30-Apr-16

Develop Financial Planning 3 year Department Business Plan

E

1.6 & 1.7

FPM

01-Jul-15

30-Apr-16

Recategorisation of Work Orders project - capital

E

1.7

FPM

01-Jul-15

30-Jun-16

Implement Civica Authority upgrade

O

1.7

FPM

01-Jul-15

30-Jun-16

Implement Online Requisition System

E

1.7 & 1.8

FPM

01-Jul-15

30-Jun-16

Implement Purchase Card Costing System

E

1.7 & 1.8

FPM

01-Jul-15

30-Jun-16

Implement contracts module

E

1.7 & 1.8

FPM

01-Jul-15

30-Jun-16

Implement Accounts Payable workflow

E

1.7 & 1.8

FPM

01-Jul-15

30-Jun-16

Facilitate Authority menu restructure

E

1.7 & 1.8

FPM

01-Jul-15

30-Jun-16

Assess new Utilities Module developed by Civica in consultation with Council to address current operational issues

E

1.7

FPM

01-Jul-15

30-Jun-16

Continue implementing Strategic Business Improvement Program (SBIP)

E

1.7 & 1.6

FPM

01-Jul-15

30-Jun-16

Develop Financial Reporting Framework

O

1.7 & 1.6

FPM

01-Jul-15

30-Jun-16

Facilitate the development of Financial KPIs

E

1.5, 1.6, 1.7, & 1.8

CSGM, FPM & CPCM

01-Jul-15

30-Jun-16

Page 4 of 23 - 2015 / 16 WDRC Recurrent Operational Plan

Strategic Function Elements

Actions

Action Type

Corporate Plan Linkage

Responsible Officer

Timeframe Start

Finish

Key Performance Indicators - TARGET

Financial Operations and Information Technology Department. Accountability: Financial Operations and Information Technology Manager Section 2B: Financial Services - To provide financial service to support the Council's operations Financial Services

Revenue Services

Conduct Procurement Quality Checks and Training

O

1.7

FOC

01-Jul-15

30-Jun-16

Zero High Risk Financial Audit Issues reported

Accounts Payable Ongoing Data Cleansing

O

1.7

FOC

01-Jul-15

30-Jun-16

100% QVAS reports processed within 10 days of receipt

Payroll/POD Ongoing Data Cleansing

O

1.7

FOC

01-Jul-15

30-Jun-16

Water and Gas levies issued within 45 working days of end of read period

Further development and provision of quarterly reporting to Council

E

1.6 & 1.7

FOC

01-Jul-15

30-Jun-16

Arrears of rates at end of Financial Year <5% of Current Year Levy + Previous Year's Arrears.

Develop a strategy and Process for cross training of Finance operations staff

O

1.7

FOITM,FOC,RC

01-Jul-15

30-Jun-16

Finalise Levels of Service Review (Financial Operations and Technology Department)

E

1.3, 1.5, 1.6 & 1.7

FOITM

01-Jul-15

30-Jun-16

Develop Financial Operations and Technology 3 year Department Business Plan

E

1.3, 1.5, 1.6 & 1.7

FOITM

01-Jul-15

30-Apr-16

Maintain Land Register (Record land leases, licences and agreements)

O

1.7

FOITM

01-Jul-15

30-Jun-16

Rates and charges levied in accordance with Council's Revenue Policy and Statement and Budget

O

1.7

RC

01-Jul-15

30-Jun-16

Continue to Review Debt Collection Polices for Rates/Charges/Infringements/Accounts Receivable

O

1.7

RC

01-Jul-15

30-Jun-16

Remit and claim funds in accordance with relevant legislation

O

1.7

RC

01-Jul-15

30-Jun-16

Integrity Check of Categorisation Rating Database

O

1.7

RC

01-Jul-15

30-Jun-16

Data Cleansing of Revenue Database

O

1.7

RC

01-Jul-15

30-Jun-16

Complete QVAS Report within agreed timeframes

O

1.7

RC

01-Jul-15

30-Jun-16

Compliance with Gas Reporting requirements

O

1.7

RC

01-Jul-15

30-Jun-16

Review Discount Policy for rates/charges and water

O

1.7

RC

01-Sep-15

28-Feb-16

Implementation of the electronic rate notice option for rate payers

E

17

RC

01-Jul-15

01-Jul-16

Research/report and implement Bpay view

E

17

RC

01-Jul-15

01-Jul-16

Finalise installation of the authority Debt Recovery Module

E

17

RC

01-Jul-15

01-Jul-16

Review Accounts Receivable Procedures

O

1.7

RC

01-Jul-15

30-Jun-16

Review Gravel/Quarry Production and Issue Procedures

O

1.7

FOITM,FOC

01-Jul-15

30-Jun-16

Further development and provision of quarterly reporting to Council

E

1.6 &1.7

RC

01-Jul-15

30-Jun-16

Investigate Print and Imaging as-a-Service (PLaaS)

E

1.8

FOITM

01-Jul-15

30-Jun-16

Endpoint devices are <5 years old and fit for purpose. (Not including public access terminals and staff kiosks).

Complete programmed replacement of endpoint devices

O

1.8

ITSC

01-Jul-15

30-Jun-16

% ICT Helpdesk Requests assigned within 2 business hours

Section 2C: Information Communication Technology - To provide technical support to Council's operations Hardware Support

% Total Downtime resulting from ICT System Failures

Software Support

Continuous improvement of helpdesk operations

O

1.8

ITSC

01-Jul-15

30-Jun-16

Continuous improvement of system reliability

O

1.8

ITSC, ITCNSO

01-Jul-15

30-Jun-16

Continued review of module security within Civica Authority

O

1.8

ITSC

01-Jul-15

30-Jun-16

Continued review of data management practices

O

1.8

ITSC

01-Jul-15

30-Jun-16

Review of IT Policies and Standard Work Practices as required Mobile Applications Development Project Programmed Testing and Improvement of Disaster Recovery Capability

O

1.8

FOITM

01-Jul-15

30-Jun-16

E

1.8

ITSC

01-Jul-15

30-Jun-16

O

1.8

ITSC

01-Jul-15

30-Jun-16

Maintain and develop IT Consultative Group

O

1.8

FOITM

01-Jul-15

30-Jun-16

Page 5 of 23 - 2015 / 16 WDRC Recurrent Operational Plan

Fortnightly "Sandbox" tests completed. 6 monthly "Planned Migration" tests completed. % of successful tests.

Conduct program of network security testing once during the year. Blackbox, whitebox and social engineering tests.

Strategic Function Elements

Communications Support

Action Type

Corporate Plan Linkage

Responsible Officer

Finalise Levels of Service Review (Information Technology Department)

E

1.3, 1.5 & 1.8

Support Project - Development Applications Online

E

Project participation - ECM Integration to Authority (OLR/Purchase Cards)

E

SQL - Audit AusSoft - Move Database off Legacy SQL platform

Actions

Timeframe Start

Finish

FOITM

01-Jul-15

30-Jun-16

1.8

ITSC

01-Jul-15

30-Apr-16

1.8

ITSC

01-Jul-15

30-May-16

O

1.8

ITSC

01-Sep-15

26-Feb-16

E

2.8

ITSC

01-Sep-15

26-Feb-16

Business Systems Review

E

1.8

ITSC

01-Sep-15

26-Feb-16

Programmed Network Penetration/Security Testing

O

1.8

ITCNSO

01-Jul-15

30-Jun-16

Mobile Billing Management Solution

E

1.8

ITCNSO

01-Jul-15

30-Sep-15

Shoretel Phone System Upgrade

E

1.8

ITCNSO

01-Oct-15

30-Mar-16

Digital Radio Network - Investigation/Implementation

E

1.8

ITCNSO

01-Jul-15

30-Jun-16

Investigate Session Initiation Protocol (SIP) Trunking

E

1.8

ITCNSO

01-Oct-15

30-Mar-16

Project participation - Integration of Cemeteries Online to www.wdrc.qld.gov.au

E

1.8

ITCNSO

01-Jul-15

30-Jun-16

Complete IPWAN Site Maintenance Items - Identified in ATI Maintenance Report

E

1.8

ITCNSO

01-Jul-15

30-Jun-16

Mobile Coverage Programme - In Kind Contribution

E

1.8

ITCNSO

01-Jul-15

30-Jun-16

Telemetry Monitoring System - Cody's Hill Public Broadcasting

E

1.8

ITCNSO

01-Jul-15

30-Jun-16

Miles Disaster Recovery - Shadow Internet Service

E

1.8

ITCNSO

01-Jul-15

30-Jun-16

Key Performance Indicators - TARGET

Governance and Information Support Department. Accountability: Governance and Information Support Manager Section 2D: Information Management - Effective and timely management of all forms of correspondence generated and received by Council in order to deliver excellent customer service Customer Service Management

Information Management

Continuous improvement of Regional Customer Contact Centre and refinement of operating procedures and on-going training to achieve Customer Service excellence

O

1.3

GISM

01-Jul-15

30-Jun-16

>80% of calls resolved at First Point of Contact

Continue to implement regional awareness initiatives to promote 1300 COUNCIL and the Contact Centre

O

1.3

GISM

01-Jul-15

30-Jun-16

>80% Customer Service satisfaction as measured by external party

Undertake twelve 'Voice of the Customer' Satisfaction Surveys to establish performance benchmarks

O

1.3

GISM

01-Jul-15

30-Jun-16

<10% of Complainants requesting Internal Review

Develop a plan to deliver results Voice of the Customer surveys, complete with recommendations to managers - and follow through with measuring outcomes/benefits

O

1.3

GISM

01-Jul-15

30-Jun-16

<5% Customer Complaints reviewed by Queensland Ombudsman

Undertake two Mystery Shopper programs

O

1.3

GISM

01-Jul-15

30-Jun-16

Continual development of customised customer contact centre reporting

O

1.3

GISM

01-Jul-15

30-Jun-16

Develop Forecasting tools to ensure adequate resourcing of the centre

O

1.3

GISM

01-Jul-15

30-Dec-15

Investigate on-line billing enquiries/payments - e-services/Authority - in conjunction with revenue and I.T.

E

1.3

GISM

01-Jul-15

30-Jun-16

Develop Business Partnering program with Facilities and Community Development

O

1.3

GISM

01-Jul-15

30-Dec-15

Investigate and report on all Administrative Complaints received under Council's Complaints Management Policy and Process

O

1.6

GISM

01-Jul-15

30-Jun-16

Maintain complaints management program in a manner compliant with legislative requirements

O

1.6

GISM

01-Jul-15

30-Jun-16

Continual compliance with Public Records Act 2002 and relevant Information Standards regarding Record Management and the Retention and Disposal of Public Records

O

1.6

ISC

01-Jul-15

30-Jun-16

Page 6 of 23 - 2015 / 16 WDRC Recurrent Operational Plan

Strategic Function Elements

Action Type

Corporate Plan Linkage

Responsible Officer

Review and maintain Retention and Disposal Schedule in compliance with Qld State Archives requirements

O

1.6

Manage ongoing transfer and retrieval of Regional Records

O

Ongoing cleansing of the Name and Address Register linked to ECM and Authority

O

Actions

Timeframe Start

Finish

ISC

01-Jul-15

30-Jun-16

1.6

ISC

01-Jul-15

30-Jun-16

1.6

ISC

01-Jul-15

30-Jun-16

Develop a legal documents register in Authority

E

1.6

ISC

01-Jan-16

30-Jun-16

Coordinate development, delivery and review of ECM training and supporting resources

O

1.2 & 1.8

ISC

01-Jul-15

30-Dec-15

Coordinate support ECM Helpdesk

O

1.6

ISC

01-Jan-16

30-Jun-16

Production and distribution of bi-monthly Information Xchange Newsletter

O

1.2 & 1.8

ISC

01-Jul-15

30-Jun-16

Development and provision of customised Business Unit Information Management Reporting

O

1.3 & 1.6

ISC

01-Jul-15

30-Jun-16

Development and provision of Information Management Compliance Reporting

O

1.3 & 1.6

ISC

01-Jul-15

30-Jun-16

Commence scoping. Mapping and implementation for upgrade to ECM Version 4.03

E

1.3, 1.4 & 1.8

ISC

01-Jul-15

30-Jun-16

Investigate software solutions CRM systems in conjunction with IT

E

1.6

ISC

01-Jul-15

30-Jun-16

Investigate development of on-line Customer Request forms

E

1.3, 1.4 & 1.8

ISC

01-Jul-15

30-Jun-16

Finalise Levels of Service Review (Governance and Information Support Department)

E

1.3, 1.5 & 1.6

ISC

01-Jul-15

30-Jun-16

Develop Governance and Information Support 3 year Department Business Plan

E

1.3, 1.6

ISC

01-Jul-15

30-Apr-16

Maintain compliant delegations processes and registers

O

1.6

GISM

01-Jul-15

30-Jun-16

Review Local Laws when required

O

1.6

GISM

01-Jul-15

30-Jun-16

Investigate Corporate Legislative Compliance program

O

1.6

GISM

01-Jul-15

30-Jun-16

Maintain compliant local government authorised persons and worker systems

O

1.6

GISM

01-Jul-15

30-Jun-16

Continued compliance with Right To Information and Information Privacy Acts 2009

O

1.6

GISM

01-Jul-15

30-Jun-16

Deliver compliance statutory reporting pursuant to the Right to Information Act 2009

O

1.6

GISM

01-Jul-15

30-Jun-16

Provide support and advice to the organisation in relation to Right to Information and Information Privacy

O

1.6

GISM

01-Jul-15

30-Jun-16

Provide co-ordinated Policy development and support services

O

1.6

GISM

01-Jul-15

30-Jun-16

Provision of ongoing advice and support in relation to Insurance and Liability matters (including management of Insurance Claims)

O

1.6

GISM

01-Jul-15

30-Jun-16

Ensure Council is adequately insured

O

1.6

GISM

01-Jul-15

30-Jun-16

Develop Information Systems 3 year Department Business Plan

E

1.6

GISM

01-Jul-15

30-Apr-16

Provision of meeting services including the review of report quality, building of Agendas and minute taking for Council Meetings.

O

1.6

GISM

01-Jul-15

30-Jun-16

Provision of ongoing training, advice and support to report writers, and continually strive to improve Council Meeting Report presentation

O

1.6

GISM

01-Jul-15

30-Jun-16

Provision of ongoing advice and support relating to structure of Internal Committees and Groups

O

1.6

GISM

01-Jul-15

30-Jun-16

Provide support and advice in relation to Professional Development for Councillors

O

1.6

CEO

01-Jul-15

30-Jun-16

Prepare and Coordinate Councillor induction program following 2016 Local Government elections

E

1.6

CEO

01-Jan-16

30-Jun-16

Provision of support to the Executive for the 2016 Local Government elections

E

1.6

CEO

01-Jan-16

30-Jun-16

Key Performance Indicators - TARGET

Section 2E: Governance - To implement best practice governance to achieve an effective and accountable organisation Corporate Governance

Councillors Governance

Page 7 of 23 - 2015 / 16 WDRC Recurrent Operational Plan

<5% Investigations by the Information Commissioner

Strategic Function Elements

Actions

Action Type

Corporate Plan Linkage

Responsible Officer

Timeframe Start

Finish

Key Performance Indicators - TARGET

Corporate Planning and Communication Department. Accountability: Corporate Planning and Communication Manager Section 2F: Strategic Management - Facilitate the implementation of strategic planning, performance and enterprise risk management frameworks Strategic Management

Continue to promote alignment of operational planning and deliverables to the 2013-17 Corporate Plan throughout the organisation

O

1.6

CPCM

01-Jul-15

30-Jun-17

100% Compliance with legislative requirements

Facilitate population of Department Business Plans using our 3 Year Business Plan Smartsheet Template in coordination with the Levels of Service Review process

O

1.6

CPCM

01-Jul-15

30-Jun-16

100% linkage between 2013-2017 Corporate Plan and Annual Operations Plans

Facilitate the development of measureable Key Performance Indicators that drive performance improvement using the PuMP Performance Measure Blueprint methodology

O

1.6

CPCM

01-Jul-15

30-Jun-16

100% Department ERM Treatment Plans Developed

Finalise Levels of Service Review (Corporate Planning and Communication Department)

E

1.6, 1.4, 3.3

CPCM

01-Jul-15

30-Jun-16

Develop Corporate Planning and Communication 3 year Department Business Plan

E

1.6, 1.4, 3.3

CPCM

01-Jul-15

30-Apr-16

Facilitate continual improvement of the WDRC organisational performance and reporting framework

O

1.6

CPCM

01-Jul-15

30-Jun-16

Facilitate development of the 2016/17 Operational Plan

O

1.6

CPCM

01-Jan-16

30-Jun-17

Compile the 2014/15 Annual Report to meet new legislative requirements and best practice reporting standards

O

1.6

CPCM

01-Jul-15

30-Nov-16

Facilitate implementation of staged Four Year Enterprise Risk Management Framework (Year 2 of 4)

E

1.9

CPCM

01-Jul-15

30-Jun-16

Coordinate delivery of ERM Training in accordance with Four Year Enterprise Risk Management Implementation Plan

E

1.9

CPCM

01-Jul-15

30-Jun-16

Monitor and review implementation of Enterprise Risk Management Framework in accordance with four year plan

O

1.9

CPCM

01-Jul-15

30-Jun-16

Annual Review of WDRC Strategic Risk Register and Treatment Plans

O

1.9

CPCM

01-Apr-16

30-Jun-16

Section 2G: Strategic Marketing/Communication - Partner with key stakeholders to deliver the right message, to the right audience, at the right time Corporate Communications

Community Engagement

Strategic Marketing

Continue to refine Strategic Communication Plan and related Standard Work Procedures

O

1.4

CPCM

01-Jul-15

30-Jun-16

Expand WDRC communication materials beyond daily media releases, Western Downs Wire monthly updates and community newsletters, to include more visual content including Infographics, Video and Broadcast (television and radio). Create cross promotional opportunities with Social Media

O

1.4

CPCM

01-Jul-15

30-Jun-16

Continue to enhance functionality of COLIN and develop strategies to maximise usage

O

1.4

CPCM

01-Jul-15

30-Jun-16

Maintain average of 65 pageviews per indoor-based staff member (FTE) per quarter

Manage Council's corporate web platform to ensure continual improvement that utilitises proven technology to enhance functionality and responsiveness

O

1.4

CPCM

01-Jul-15

30-Jun-16

10% WD households "Like" WDRC on Facebook

Manage and facilitate the migration of Council's companion websites to new Wordpress Platform in collaboration with relevant Departments

O

1.4

CPCM

01-Jul-15

30-Jun-16

Increase Average reach of Facebook posts by 10%

Continue to enhance and promote electronic alert systems (eNews, SMS, LED Signs, TVs)

O

1.4

CPCM

01-Jul-15

30-Jun-16

Maintain subscription levels to WDRC eNews and SMS Alerts above industry standard

Facilitate Council's Community Connect Forums in liaison with the Executive Team, as required

O

1.4

CPCM

01-Jul-15

30-Jun-16

Provide advice and support to Departments re development of Community Engagement and Communication Plans.

O

1.4

CPCM

01-Jul-15

30-Jun-16

Continue to facilitate implementation of Council's Brand Architecture and integrity of Corporate identity

O

1.4

CPCM

01-Jul-15

30-Jun-16

Maintain Council's image Library with current photos of the region, our communities, local faces and our team

O

1.4

CPCM

01-Jul-15

30-Jun-16

Page 8 of 23 - 2015 / 16 WDRC Recurrent Operational Plan

80% of media releases and alerts and enquiries picked up by media agencies 95% information supplied to media agencies within deadlines;

Strategic Function Elements

Actions

Action Type

Corporate Plan Linkage

Responsible Officer

Timeframe Start

Finish

Key Performance Indicators - TARGET

Section 2 H: Disaster Management - Deliver planning, preparedness, response and recovery strategies to reduce the impact of disasters on the community Disaster Management

Counter Disaster Operations

Review Regional Local Disaster Management Plan and its Operational Procedures - Ongoing

O

3.3

DMSO

01-Sep-15

30-Jun-16

Review currency of WDRC Natural Hazard Risk Assessment document

O

3.3

DMSO

01-Sep-15

30-Jun-16

Conduct regional disaster management exercises - Ongoing annual requirement

O

3.3

DMSO

01-Sep-15

30-Jun-16

Conduct regional disaster management meetings (minimum: 2 x LDMG, 2 x LECC, plus Sub Group)

O

3.3

DMSO

01-Jul-15

30-Jun-16

Facilitate Disaster Management Training for LDMG members and staff

O

3.3

DMSO

01-Jul-15

30-Jun-16

Identify funding opportunities and action successful grants - Ongoing

O

3.3

DMSO

01-Jul-15

30-Jun-16

Maintain regular communication and support for local SES groups (Quarterly Meetings - minimum 3 per annum)

O

3.3

DMSO

01-Jul-15

30-Jun-16

Work in partnership with external agencies to conduct public education and awareness campaigns

O

3.3

DMSO

01-Jul-15

30-Jun-16

Provide disaster coordination and response plans in the event of a disaster

E

3.3

DMSO

01-Jul-15

30-Jun-16

Provide a diverse and sustainable range of library services and programs aligned to approved section Levels of Service Review

O

2.1

LSC

01-Jul-15

30-Jun-16

5% increase in internet hours/users

Development and implementation of Best Start strategic initiative across region

E

2.2, 3.2

LSC

01-Jul-15

30-Dec-17

5% increase in number of attendees to Public Programs

Continued compliance with State Library of Queensland standards and Service Level Agreement including completion of annual return

O

2.1,1.6

LSC

01-Jul-15

30-Jun-16

SLA collection compliance [.25 items acquisition and .125 discard per capita per year]

Implementation of the Digitisation Action Plan

E

2.2,1.8

LSC

01-Jul-15

30-Jun-16

SLA collection compliance [3 items per capita for population under 50,000; Target 93,000 items with a target stock turn over figure of 5]

Work in partnership with external agencies to conduct public learning and support programmes

O

1.4,2.2,3.2

LSC

01-Jul-15

30-Jun-16

Greater than 52% (last year's %) of the regional population, are active borrowers

Continual improvement of Library Management System social media integration and performance value

O

1.8,2.2

LSC

01-Jul-15

30-Jun-16

Greater than 220,000 (last year's number #) Library visitor numbers regionally - physical and virtual;

Continued improvement of digital content Application Programming Interfaces in the Library Management System to enhance collection performance

O

1.8

LSC

01-Jul-15

30-Jun-16

Target of 240,000 Library issues - physical and virtual.

Continue to enhance functionality and continuous improvement of the library website, including mobile device compatibility and Application uptake

O

1.8,2.1,2.2

LSC

01-Jul-15

30-Jun-16

Establish a Social media reach of 2,200

Provide support to community Galleries and Museums and oversee the delivery of professional services within Council operated facilities

O

1.4, 1.5, 1.6, 1.9, 2.1, 2.2, 3.2, 4.1 & 4.2

CDC

01-Jul-15

30-Jun-16

5% increase in number of points of community contacts created through Cultural Development initiatives

Deliver Dogwood Crossing exhibitions (up to 8 major, 14 minor) and regular public programs

O

1.4, 1.5, 1.6, 1.9, 2.1, 2.2, 3.2, 4.1 & 4.2

CDC

01-Jul-15

30-Jun-16

5 % increase in number of RADF applications received.

Deliver Cultural Services from facilities that are owned and operated by Council

O

1.4, 1.5, 1.6, 1.9, 2.1, 2.2, 3.2, 4.1 & 4.2

CDC

01-Jul-15

30-Jun-16

5% increase in total amount of funding provided to RADF Program

Finalise Levels of Service Review (Community Development Department)

E

1.4, 1.5, 1.6, 1.9, 2.1, 2.2, 3.2, 4.1 & 4.2

CDM

01-Jul-15

30-Jun-16

Develop Community Development 3 year Department Business Plan

E

1.4, 1.5, 1.6, 1.9, 2.1, 2.2, 3.2, 4.1 & 4.2

CDM

01-Jul-15

30-Apr-16

95% LDMG Core Members qualified in mandatory training courses

Community Development Department. Accountability: Community Development Manager Section 2I: Cultural Development - Encourage and develop participative and culturally connected communities Library

Cultural Services

5 % increase in visitor numbers to Dogwood Crossing, Miles and MAMM

Page 9 of 23 - 2015 / 16 WDRC Recurrent Operational Plan

Action Type

Corporate Plan Linkage

Responsible Officer

Deliver Cultural Development projects and programs that align with and support strategic planning documents and policy

O

2.1, 2.2, 3.2, 4.1 & 4.2

Develop the capacity of local artists and arts organisations

O

Develop and maintain essential service infrastucture - eg. Community databases, OWD website, events calendar, social media tools for two-way exchange of information Facilitate a calendar of civic and community events and support regular networking gatherings, and access to training in a broad range of identified high-need areas

Strategic Function Elements

Actions

Cultural Programs

Finish

CDC

01-Jul-15

30-Jun-16

2.1, 2.2, 3.2, 4.1 & 4.2

CDC

01-Jul-15

30-Jun-16

O

1.4, 1.5, 1.6, 1.9, 2.1, 2.2, 3.2, 4.1 & 4.2

CDC

01-Jul-15

30-Jun-16

O

1.4, 1.5, 1.6, 1.9, 2.1, 2.2, 3.2, 4.1 & 4.2

CDC

01-Jul-15

30-Jun-16

O

1.4, 1.5, 1.6, 1.9, 2.1, 2.2, 3.2, 4.1 & 4.2

CDC

01-Jul-15

30-Jun-16

Implement museum and gallery modelling matrix in line with Levels of Service Review including development of Service Agreements

E

1.4, 1.5, 1.6, 1.9, 2.1, 2.2, 3.2, 4.1 & 4.2

CDC

01-Jul-15

30-Jun-16

Regional Collections Project Stage 1 - Form a Collection Project Working Group to undertake the Collection subject to Regional Arts Development Funding funding and staffing - and upon completion of project review this service

E

1.4, 1.5, 1.6, 1.9, 2.1, 2.2, 3.2, 4.1 & 4.2

CDC

01-Jul-15

30-Jun-16

Develop up-to-date directories, registers and catalogues of all Council owned community assets - facilities, significant sites, monuments, collections and public art, and make it available to the public

E

1.4, 1.5, 1.6, 1.9, 2.1, 2.2, 3.2, 4.1 & 4.2

CDC

01-Jul-15

30-Jun-16

Administer and deliver the Regional Arts Development Funding program in line with Community Grants Policy and Arts Queensland agreement.

2.1.4 Continue to develop the RADF as a key strategy for community capacity building, heritage tourism and cultural events development, building positive community awareness and attitudes towards creativity and cultural development - RADF renewal.

4.4.2 Use RADF to proactively encourage applications that celebrate each town's unique passtimes, special places and lifestyle - RADF renewal guidelines.

O

1.4, 1.5, 1.6, 1.9, 2.1, 2.2, 4.1, 4.2, 5.1 & 5.2

CDC

01-Jul-15

30-Jun-16

Use public art and public space design to express and promote Western Downs' values, lifestyle, heritage, stories and natural environment, including the interpretation of local imagery into functional features

Regional Arts Development Fund (RADF)

Timeframe Start

Key Performance Indicators - TARGET

Section 2J Community Development - Improve community health and wellbeing through group and individual participation in social and recreational activities Continue to support the Tara Youth Council, and provide youth programs in Tara

O

1.2, 2.1, 2.2, 3.4 & 4.1

CSSO

01-Jul-15

30-Jun-16

Develop partnerships and deliver youth initiatives across the region

O

1.2, 2.1, 2.2, 3.4 & 4.1

CSSO

01-Jul-15

30-Jun-16

Investigate Regional Youth Framework for consideration by Council (LOS Outstanding Consideration)

E

1.2, 2.1, 2.2, 3.4 & 4.1

CSSO

01-Jul-15

28-Feb-16

Community Groups In Kind Assistance

Administer and deliver Council's 'In Kind Assistance' Program

O

1.2, 2.2, 3.1, 3.2, 4.1 & 4.2

CSSO

01-Jul-15

30-Jun-16

Community Grants

Administer and deliver Council's 8 Grants programs in line with the Community Grants Policy. Community Loan Program, Reimbursement Program, Local Events and Sponsorship Program, Major Events and Sponsorship Program, Community Support Program, Minor Grants Program, Sporting and Recreational Assistance Program

O

1.2, 2.2, 3.1, 3.2, 4.1 & 4.2

CDM / CSSO / CDCE

01-Jul-15

30-Jun-16

Implementation of Smart-e Grants - automated grants system

E

2.1, 2.2

CDCW

01-Jul-15

31-Jan-16

O

1.2, 2.2, 3.1, 3.2, 4.1 & 4.2

CDM

01-Mar-16

30-Apr-16

Youth Development

Community Groups - Rates and Charges Annual review of rates, charges and concessions applicable to Community Groups as set in Council's Rates Concessions and Utility Charges Concession Policy, as part of the budget cycle

Page 10 of 23 - 2015 / 16 WDRC Recurrent Operational Plan

5% increase in number of points of Community contacts created through Youth, Community Development and Sport and Recreation initiatives and programs.

Strategic Function Elements

Community Events

Community Programs

Government Services

Action Type

Corporate Plan Linkage

Responsible Officer

Plan, deliver and/or support, annual regional or community events across the Western Downs region including Australia Day, ANZAC Day, National Youth Week, Remembrance Day, Seniors Week, Mayoral events and other events deemed appropriate

O

2.2, 3.1, 3.2 & 4.2

Targeted Community Development Initiatives and Support. Implementation of community initiatives, community consultation and engagement, provide specialist support, community planning, community projects development and project support implementation

O

Delivery of quarterly electronic information publication to provide information to sporting organisations in the region

Actions

Timeframe

Key Performance Indicators - TARGET

Start

Finish

CDM / CSSO / CDCE

01-Jul-15

30-Jun-16

1.2, 2.1, 2.2, 3.4 & 4.1

CDM / CSSO / CDCE & CDCW

01-Jul-15

30-Jun-16

O

1.2, 2.1, 2.2, 3.4 & 4.1

CSSO

01-Jul-15

30-Jun-16

Develop Community Development 3 year Department Business Plan

E

1.3, 1.6

CDM

01-Jul-15

30-Apr-16

Implement an audit to determine levels of participation in Junior and Senior sports across the region to optimise support opportunties (LOS Outstanding Consideration)

E

1.3, 1.6

CDM

01-Jul-15

01-Dec-15

Support the Drought Support Initiative

E

2.2

CSSO

01-Jul-15

01-Dec-15

Continued delivery of QLD. Govt. Agencies Services in Jandowae and Tara. Provide Australia Post services from Moonie RTC.

O

2.1

CDCW / CDCE

01-Jul-15

30-Jun-16

Investigate the relocation of Tara QGAP - Library, QGAP and VIC (LOS Outstanding Consideration)

E

2.1

CDCW

01-Jul-15

30-Jun-16

Support the development and where appropriate delivery of Major Events including Chinchilla Melon Festival, Beef Bells and Bottle Trees Festival Miles, Jandowae Timber Town Festival, Dalby Delicious and Delightful, Tara Camel Races

O

2.1, 4.1, 4.2, 5.1 & 5.2

CDM / CDCE

01-Jul-15

30-Jun-16

5% increase in number of Tourism marketing activities undertaken

Council approve Events Funding Model. Implement and Manage Events Funding Model for Major Events across the Regional

E

2.1, 4.1, 4.2, 5.1 & 5.2

CDM / CDCE

01-Jul-15

30-Jun-16

5% increase in number of tourism website visits reported

Implement and manage Economic Analysis / Benefits Reporting for Major Events

O

2.1, 4.1, 4.2, 5.1 & 5.2

CDM / CDCE

01-Jul-15

30-Jun-16

5% increase in total number of visitors to Visitor Information Centres

Undertake Community Consultation to establish the level of community support for the continuation of Opera at Jimbour

E

2.1, 4.1, 4.2, 5.1 & 5.2

CDM / CDCE

01-Jul-15

29-Feb-16

Branding management, marketing campaigns and advertising, OWD Website maintenance, newsletters, posters, regional and local brochures

O

2.1, 2.2, 4.1, 4.2, 5.1 & 5.2

CDM / CDCE

01-Jul-15

30-Jun-16

Tourism planning, program and project development and implementation through industry consultation and engagement

O

2.1, 2.2, 4.1, 4.2, 5.1 & 5.2

CDM / CDCE

01-Jul-15

30-Jun-16

Completion of Overarching Tourism Strategy

E

2.1, 2.2, 4.1, 4.2, 5.1 & 5.2

CDM / CDCE

01-Jul-15

30-Jun-16

Support the development of 6 x Local Tourism Action Plans in conjunction with the APLNG Tourism Project

E

2.1, 2.2, 4.1, 4.2, 5.1 & 5.2

CDM / CDCE

01-Jul-15

30-Jun-16

Our Western Downs website development - stage 2 development of Community Directory and Interactive Map

E

2.1, 2.2, 4.1, 4.2, 5.1 & 5.2

CDM / CDCE

01-Jul-15

30-Jun-16

Development of Alternate Camping Areas Strategy

E

2.1, 2.2, 4.1, 4.2, 5.1 & 5.2

CDM / CDCE

01-Jul-15

30-Jun-16

Development of Tourism Signage Strategy and Action Plan

E

2.1, 2.2, 4.1, 4.2, 5.1 & 5.2

CDM / CDCE

01-Jul-15

30-Jun-16

Customer assistance, accredited and non Accredited VICs, consignment and merchandise sales, volunteer management support, consultation and engagement.

O

4.1, 4.2, 5.1 & 5.2

CDM / CDCE

01-Jul-15

30-Jun-16

Delivery of the Volunteers Forum

O

4.1, 4.2, 5.1 & 5.2

CDM / CDCE

01-Jul-15

30-Jun-16

Develop a proposal for the relocation of the Dalby VIC to MyALL 107 for Council consideration (LOS Outstanding Consideration)

E

4.1, 4.2

CDM / CDCE

01-Jul-15

30-Jun-16

Section 2K: Tourism - Encourage the development of tourism and promotion of the Region Tourism Events

Marketing and Development

Visitor Information Centres

Page 11 of 23 - 2015 / 16 WDRC Recurrent Operational Plan

Strategic Function Elements

Actions

Action Type

Corporate Plan Linkage

Responsible Officer

Timeframe Start

Finish

Key Performance Indicators - TARGET

Health Services Department. Accountability: Health Services Manager Section 2L: Health Services - Provide essential services to the aged and disabled, and advocate for health issues on behalf of our communities Aged Care

Community Care Services

Health Programs

Continue to Market and promote our Aged Care Facilities

O

3.2

HSM

01-Jul-15

30-Jun-16

Implement new business model including review of policies and work practices to ensure accreditation/auditing requirements are met

E

3.2

HSM

01-Jul-15

30-Jun-16

Continue to develop and review current Health Services Policies

O

3.2

HSM

01-Jul-15

30-Jun-16

Finalise Levels of Service Review (Health Services Department)

E

1.3, 1.4, 1.5 & 1.6

HSM

01-Jul-15

30-Jun-16

Develop Health Services 3 year Department Business Plan

E

1.3, 1.4, 1.5 & 1.6

HSM

01-Jul-15

30-Apr-16

Review Uniform Guidelines Health Service Section

E

3.2

HSM

01-Jul-15

30-Jun-16

Continue to Market and promote our Community Care services

O

3.2

HSM

01-Jul-15

30-Jun-16

Advocate on behalf of Community Groups for new, improved and continued essential health services

O

3.2

HSM

01-Jul-15

30-Jun-16

Continue to develop and review current Health Services Policies to ensure accreditation/auditing requirements are met

O

3.2

HSM

01-Jul-15

30-Jun-16

Review and Regionalise Community Care Service Forms

O

3.2

HSM

01-Jul-15

30-Jun-16

Review Uniform Guidelines Health Service Section

E

3.2

HSM

01-Jul-15

30-Jun-16

Develop new and review existing Standard Work Practices

O

3.2

HSM

01-Jul-15

30-Jun-16

Liaise with other Health Service Providers within Western Downs Region

O

3.2

HSM

01-Jul-15

30-Jun-16

Page 12 of 23 - 2015 / 16 WDRC Recurrent Operational Plan

95% Occupancy Rate for Regional Aged Cared Services

Strategic Function Elements

Actions

Action Type

Corporate Plan Linkage

Responsible Officer

Timeframe Start

Finish

Key Performance Indicators - TARGET

Division 3 : Infrastructure Services Ambition The sustainable development of our region through the provision of environmental, engineering and technical support services in the delivery of essential infrastructure and services aligned with Council's strategic goals Accountability Infrastructure Services General Manager Works Department. Accountability: Works Principal and Works Managers Section 3A: Works - Plan, design, construct and maintain regional civil infrastructure to service the needs of our Western Downs communities.

Footpaths

Roads

Bridges

Develop Works 3 year Department Business Plan

E

1.7, 2.1, 3.1, 3.3, 4.1, 5.1, 8.1 & 8.2

WP

01-Jul-15

30-Apr-16

Implement, maintain and monitor footpath assets to new levels of service

O

8.1

WP

01-Jul-15

30-Jun-16

Review the implemented levels of service in accordance with periodic review dates

O

8.1

WP

01-Jul-15

30-Jun-16

Develop a strategic footpath plan for new and replacement of assets in accordance with Council's asset management strategy and asset re-evaluation

E

8.1

WP

01-Jul-15

30-Dec-15

Review 10 year program in accordance with strategic asset management plan for footpaths

O

9.1

WP

01-Jul-15

30-Dec-15

Implement electronic maintenance management system for management of footpath assets

E

8.1

WP

01-Jul-15

30-Dec-15

Implement, maintain and monitor road assets to new levels of service

O

8.1

WP

01-Jul-15

30-Jun-16

Develop Works 3 year Department Business Plan

E

1.7, 2.1, 3.1, 3.3, 4.1, 5.1, 8.1 & 8.2

WP

01-Jul-15

30-Apr-16

Review the implemented levels of service in accordance with periodic review dates

O

8.1

WP

01-Jul-15

30-Jun-16

Develop a strategic road infrastructure plan for new and replacement of assets in accordance with Council's asset management strategy and asset re-evaluation

E

8.1

WP

01-Jul-15

30-Dec-15

Review 10 year program in accordance with strategic asset management plan for roads

O

8.1

WP

01-Jul-15

30-Dec-15

Implement electronic maintenance management system for management of road assets

E

8.1

WP

01-Jul-15

30-Dec-15

Manage and monitor impact of Energy and Resource Sector on Council's road network

O

8.1

WP

01-Jul-15

30-Jun-16

Negotiate, update and execute a new Infrastructure Agreement with Energy Sector proponents in accordance with Coordinator General's requirements.

E

8.1

WP

01-Jul-15

30-Dec-15

Implement, monitor and review an integrated management system for all Works operations including Quality Assurance, Work Place Health and Safety and environment

O

8.1

WP

01-Jul-15

30-Jun-16

Maintain 3rd Party Certification for Quality Assurance and Integrated Management Systems

O

8.1

WP

01-Jul-15

30-Jun-16

Implement, maintain and monitor bridge assets to new levels of service

O

8.1

WP

01-Jul-15

30-Jun-16

Develop Works 3 year Department Business Plan

E

1.7, 2.1, 3.1, 3.3, 4.1, 5.1, 8.1 & 8.2

WP

01-Jul-15

30-Apr-16

Review the implemented levels of service in accordance with periodic review dates

O

8.1

WP

01-Jul-15

30-Jun-16

Develop a strategic bridge infrastructure plan for new and replacement of assets in accordance with Council's asset management strategy and asset re-evaluation

E

8.1

WP

01-Jul-15

30-Dec-15

Page 13 of 23 - 2015 / 16 WDRC Recurrent Operational Plan

KPI's to be determined in accordance with Service Level Review and PuMP Blueprint Performance Measurement methodology

Strategic Function Elements

Stormwater Drainage

Streetlighting

Action Type

Corporate Plan Linkage

Responsible Officer

Review 10 year program in accordance with strategic asset management plan for bridges

O

8.1

Implement electronic maintenance management system for management of bridge assets

E

Implement, maintain and monitor stormwater drainage assets to new levels of service

Actions

Timeframe Start

Finish

WP

01-Jul-15

30-Dec-15

8.1

WP

01-Jul-15

30-Dec-15

O

8.1

WP

01-Jul-15

30-Jun-16

Develop Works 3 year Department Business Plan

E

1.7, 2.1, 3.1, 3.3, 4.1, 5.1, 8.1 & 8.2

WP

01-Jul-15

30-Apr-16

Review the implemented levels of service in accordance with periodic review dates

O

8.1

WP

01-Jul-15

30-Jun-16

Develop a strategic storm water infrastructure plan for new and replacement of assets in accordance with Council's asset management strategy and asset re-evaluation

E

8.1

WP

01-Jul-15

30-Dec-15

Review 10 year program in accordance with strategic asset management plan for storm water infrastructure

O

8.1

WP

01-Jul-15

30-Dec-15

Implement electronic maintenance management system for management of storm water infrastructure

E

8.1

WP

01-Jul-15

30-Dec-15

Develop a Stormwater Master Plan for the major centres

E

8.1

WP

01-Jul-15

30-Jun-16

Maintain Streetlighting infrastructure to acceptable Council standards

O

8.1

WP

01-Jul-15

30-Jun-16

Develop Works 3 year Department Business Plan

E

1.7, 2.1, 3.1, 3.3, 4.1, 5.1, 8.1 & 8.2

WP

01-Jul-15

30-Apr-16

Consolidate asset ownership and maintenance agreement with DTMR and Ergon Energy

E

8.1

WP

01-Jul-15

30-Dec-15

Submit NDRRA flood management submissions as required

O

8.1 & 3.3

WP

01-Jul-15

30-Jun-16

Deliver NDRRA Reconstruction Program as per QRA timelines

O

8.1 & 3.3

WP

01-Jul-15

30-Jun-16

Acquittal of 2013 NDRRA Reconstruction program in accordance with guidelines

E

8.1 & 3.3

WP

01-Jul-15

30-Dec-15

Respond to emergencies within acceptable timeframe

O

8.1 & 3.3

WP

01-Jul-15

30-Jun-16

Implement, maintain and monitor Park infrastructure to new levels of service

O

2.1, 3.1 & 4.1

WP

01-Jul-15

30-Jun-16

Develop Works 3 year Department Business Plan

E

1.7, 2.1, 3.1, 3.3, 4.1, 5.1, 8.1 & 8.2

WP

01-Jul-15

30-Apr-16

Review the implemented levels of service in accordance with periodic review dates

O

2.1, 3.1 & 4.2

WP

01-Jul-15

30-Jun-16

Develop a strategic Park infrastructure plan for new and replacement of assets in accordance with Council's asset management strategy and asset re-evaluation

E

2.1, 3.1 & 4.3

WP

01-Jul-15

30-Dec-15

Review 10 year program in accordance with strategic asset management plan for Park infrastructure

O

2.1, 3.1 & 4.4

WP

01-Jul-15

30-Dec-15

Implement electronic maintenance management system for management of Parks infrastructure assets

E

2.1, 3.1 & 4.1

WP

01-Jul-15

30-Dec-15

O

1.5 & 1.7

WP

01-Jul-15

30-Jun-16

Develop Works 3 year Department Business Plan

E

1.7, 2.1, 3.1, 3.3, 4.1, 5.1, 8.1 & 8.2

WP

01-Jul-15

30-Apr-16

Develop staged Master Plan for new depot facility in Chinchilla

E

1.5 & 1.7

WM

01-Jul-15

30-Sep-15

Key Performance Indicators - TARGET

Section 3B: Declared Disaster Recovery - Restore Council assets as per NDRRA Guideline Flooding

Storm Damage

100% Submissions submitted within required timeframe

Section 3C: Parks and Gardens - Maintain regional Parks and Gardens assets to service the needs of the Western Downs Communities Parks and Gardens

Section 3D: Council Depots - Provide and maintain functional depot facilities to support Council operations in each district Council Depots

Maintain and operate depots to meet Council's operational requirements

Page 14 of 23 - 2015 / 16 WDRC Recurrent Operational Plan

KPI's to be determined in accordance with Service Level Review and PuMP Blueprint Performance Measurement methodology

Strategic Function Elements

Action Type

Corporate Plan Linkage

Responsible Officer

Achieve full cost recovery plus appropriate margin on projects tendered and constructed within resource constraints

O

5.1 & 1.7

Develop Works 3 year Department Business Plan

E

Undertake operations in accordance with Main Roads Contract Maintain quality assurance systems as per certification requirements

Actions

Timeframe Start

Finish

WP

01-Jul-15

30-Jun-16

1.7, 2.1, 3.1, 3.3, 4.1, 5.1, 8.1 & 8.2

WP

01-Jul-15

30-Apr-16

O

5.1 & 8.2

WP

01-Jul-15

30-Jun-16

O

5.1 & 8.2

WP

01-Jul-15

30-Jun-16

Achieve full cost recovery plus appropriate margin on projects tendered and constructed within resource constraints

O

5.1, 8.2 & 1.7

WP

01-Jul-15

30-Jun-16

Undertake operations in accordance with Main Roads Contract

O

5.1 & 8.2

WP

01-Jul-15

30-Jun-16

Maintain quality assurance systems as per certification requirements

O

5.1 & 8.2

WP

01-Jul-15

30-Jun-16

30-Jun-16

Key Performance Indicators - TARGET

Section 3E: Commercial Works - Actively pursue commercial works opportunities within our region Commercial Works

Main Roads - RMPC

Main Roads - Construction

10% margin achieved on commercial works completed

Technical Services Department. Accountability: Technical Services Manager Section 3F: Strategic Technical Support - to provide specialist technical engineering, management and governance advice to internal and external customers Strategic Technical Support

Provide registered professional engineering certification services

O

1.5 & 8.1

TSM

01-Jul-15

Provide specialist Civil Design Technical support and advice

O

8.1

CDS

01-Jul-15

30-Jun-16

In partnership with IPWEAQ, develop a Lower Order Road Design Guidelines

E

8.1

TSM

01-Jul-15

31-Mar-16

Develop Technical Services 3 year Department Business Plan

E

1.1,2.1,1.5,1.6, 1.7,1.8,2.1,4.1,5.1,6 .1,7.1, 7.2,8.1

TSM

01-Jul-15

31/04/2016

Provide support to the Wambo River Improvement Trust

O

7.2

CDS

01-Jul-15

30-Jun-16

Assist in the development of an Open Space strategy

E

2.1 & 4.1

PGSTA

01-Jul-15

30-Jun-16

Conduct a Bi-annual Playground Safety Audit

O

1.1, 2.1 & 4.1

PGSTA

01-Jan-16

30-Jun-16

Provide Professional Landscaping Architectural advice and support

O

4.1 & 7.2

PGSTA

01-Jul-15

30-Jun-16

Provide project Management advice support

O

1.6 & 1.9

TSM

01-Jul-15

30-Jun-16

Provide Regional coordination of regulatory transport permit system

O

8.2

TSSTO

01-Jul-15

30-Jun-16

Finalise planning for Chinchilla and Dalby Flood Mitigation Projects

E

3.3

TSM

01-Jul-15

31-Dec-15

Provide strategic Flood Mitigation and Disaster Management support

E

3.3

TSM

01-Jul-15

30-Jun-16

Coordinate the continued enhancement of Council's Asset Management system

O

1.5

TSM

01-Jul-15

30-Jun-16

Assist in the establishment of levels of service across the organisation and implement an annual review process to measure identified services

E

1.5

TSM

01-Jul-15

30-Jun-16

Finalise Levels of Service Review (Technical Services Department)

O

1.1,2.1,1.5,1.6, 1.7,1.8,2.1,4.1,5.1,6 .1,7.1, 7.2,8.1

TSM

01-Jul-15

30-Jun-16

Review and update existing Asset Management Plans

E

1.5

TSM

01-Jul-15

30-Jun-16

Establish enhanced Asset Management Reporting

E

1.5

TSM

01-Jul-15

30-Jun-16

Investigate and implement a suitable 'Whole of Organisation' Asset Management Maintenance system

E

1.5

TSM

01-Jul-15

30-Jun-16

Establish 'Whole of Organisation' Energy usage reporting

E

1.5 & 7.1

TSM

01-Jul-15

30-Jun-16

Development and implementation of an effective Asset Renewal Demand tool

E

1.5, 1.6, 1.7, & 1.8

TSM & FPM

01-Jul-15

30-Jun-16

Develop an As-Constructed standard for capital works and also develop a Capital Works close out procedure

E

1.5

TSM

01-Jul-15

30-Jun-16

Section 3G: Asset Management - Develop a whole of organisation approach to implement best practice asset management Asset Management

Page 15 of 23 - 2015 / 16 WDRC Recurrent Operational Plan

Asset Sustainability ratio (Capital Expenditure on Replacement of Assets (Renewals) /Depreciation Expenditure) is > 90% per annum

Strategic Function Elements

Actions

Action Type

Corporate Plan Linkage

Responsible Officer

Timeframe Start

Finish

Key Performance Indicators - TARGET

Section 3H: GIS - Provide accurate and reliable geographic information through responsive and innovative GIS services to enhance strategic decision making GIS

Provide GIS support to the organisation

O

1.5 & 1.8

TSM

01-Jul-15

30-Jun-16

Investigate options to provide a secure electronic mapping solution to the Public

E

1.5, 1.8 & 1.3

TSM

01-Jul-15

30-Jun-16

Provide cost effective surveying, estimating and civil design services

O

2.1 & 8.1

TSM

01-Jul-15

30-Jun-16

Achieve Department of Transport and Main Roads pre-qualification status for civil design services

E

8.1

TSM

01-Jul-15

31-Dec-15

Undertake regional stormwater network analysis to assist in developing a stormwater master plan

E

2.1, 8.1 & 6.1

TSM

01-Jul-15

30-Jun-16

Maintain and utilise Council's fleet and plant assets to achieve efficient operation

O

1.5 & 1.7

FC

01-Jul-15

30-Jun-16

Replace fleet and plant assets in accordance with Replacement Policy

O

1.5 & 1.7

FC

01-Jul-15

30-Jun-16

Continue investigations and implementation of an appropriate Fleet Management System

E

1.5 & 1.7

TSM

01-Jul-15

30-Jun-16

Further enhancement of Fleet Management Reporting

E

1.5 & 1.7

TSM

01-Jul-15

30-Jun-16

Track allocated budget for accountable tools

O

1.5 & 1.7

FC

01-Jul-15

30-Jun-16

Investigate potential benefits of upgrading Council two-way system

E

1.5 & 1.7

FC

01-Jul-15

30-Jun-16

Review Fleet costing system to allow analysis of scheduled vs unscheduled maintenance costs

E

1.5 & 1.7

FC

01-Jul-15

30-Jun-16

Maintain and operate workshops to meet Council's operational requirements

O

1.5 & 1.7

FC

01-Jul-15

30-Jun-16

Operate Jimbour Quarry efficiently and effectively and in accordance with legislative requirements

O

5.1 & 7.2

QC

01-Jul-15

30-Jun-16

Manage Jimbour Quarry in order to establish and meet business objectives

O

5.1 & 7.2

TSM

01-Jul-15

30-Jun-16

Investigate future Business Strategy to replace Jimbour Quarry

E

5.1 & 7.2

TSM

01-Jul-15

30-Jun-16

Maintain and operate Council's Gravel Pits to meet Council's operational and external client's needs

O

5.1 & 7.2

WM

01-Jul-15

30-Jun-16

Integrate the mobile crushing operations to ensure compliance with Mines Department regulations

E

5.1 & 7.2

WM

01-Jul-15

30-Jun-16

Operate and maintain Aerodrome infrastructure to service standards and legislative requirements

O

8.1

TSM

01-Jul-15

30-Jun-16

Establish the Dalby Aerodrome as a registered aerodrome

E

8.1

TSM

01-Jul-15

30-Jun-16

Finalise Levels of Service Review (Utilities Department)

E

1.1,1.3,1.7,1.8,2.1,5 .1, 6.2 & 7.2

UM & WTP

01-Jul-15

30-Jun-16

Regional Towns Average response time for water incidents (bursts and leaks) ≤ 120 minutes

Develop Utilities 3 year Department Business Plan

E

1.1,1.3,1.7,1.8,2.1,5 .1, 6.2 & 7.2

UM & WTP

01-Jul-15

30-Apr-16

Villages Average response time for water incidents (bursts and leaks) ≤ 240 minutes

Maintain and operate Water Bore Assets as required

O

2.1

UM

01-Jul-15

30-Jun-16

Hamlets Average response time for water incidents (bursts and leaks) ≤ 360 minutes

Section 3I: Civil Design - To provide the services of surveying, estimating and civil design to internal and external customers Civil Design

Section 3J: Fleet Management - To manage and maintain an efficient fleet and plant to support Council operations Fleet Management

Annual return > 9% on gross fleet value

Section 3K: Quarry - To provide quality quarry products at competitive prices Jimbour Quarry

Gravel Pits

>9% profit achieved on product sales

Section 3L: Aerodromes - Maintain and enhance aerodromes relevant to CASA and community requirements Aerodromes

No reportable incidents due to Council actions

Utilities Department. Accountability: Utilities Manager and Water Treatment Principal Section 3L: Water - Manage water treatment, networks, revenue and assets to achieve safe, reliable and cost effective water supplies.

Bores

Page 16 of 23 - 2015 / 16 WDRC Recurrent Operational Plan

Strategic Function Elements

Actions

Weir

Maintain and operate Surface Water Assets as required

Action Type

Corporate Plan Linkage

Responsible Officer

O

2.1

UM

Timeframe Start

Finish

01-Jul-15

30-Jun-16

Key Performance Indicators - TARGET Less than 10 water quality complaints per 1,000 connections per year for towns Less than 20 water quality complaints per 1,000 connections per year for villages 100% compliance with Drinking Water Quality Plan

Treatment

Maintain and operate Water Treatment Assets to achieve required water quality standards in accordance with Drinking Water Quality Management Plans

UM

01-Jul-15

30-Jun-16

2.1, 6.2

WTP

01-Jul-15

30-Jun-16

1.1

UM & WTP

01-Jul-15

30-Jun-16

O

2.1

UM

01-Jul-15

30-Jun-16

Maintain and operate Distribution Assets to comply with customer service standards and Drinking Water Quality Management Plan

O

2.1

UM

01-Jul-15

30-Jun-16

Implement and maintain Standard Work Practices for Distribution, Operation and Maintenance

O

2.1

UM & WTP

01-Jul-15

30-Jun-16

Undertake population / demand predictions and network analysis to assess future needs in Chinchilla, Miles, Wandoan, Tara and Dalby

E

2.1

UM

01-Jul-15

30-Jun-16

Maintain 'Dial Before You Dig' System

O

1.1, 1.3 & 1.8

UM

01-Jul-15

30-Jun-16

Promote Western Downs Waterwise Program Continue working with sporting and community groups as well Energy Companies on their Water Conservation Plans

O

2,1, 6.2 & 7.2

WTP

01-Jul-15

30-Jun-16

O

2,1, 6.2 & 7.2

WTP

01-Jul-15

30-Jun-16

Continue roll-out of automatic read meters

O

1.8, 2.1 & 6.2

UM

01-Jul-15

30-Jun-16

Water Revenue

Provide technical advice and support to Council's Revenue Team and customers

O

1.3 & 1.7

UM

01-Jul-15

30-Jun-16

Commercial Works

Achieve full cost recovery plus appropriate margin on projects tendered and constructed within resource constraints

O

5.1

ESGM

01-Jul-15

30-Jun-16

O

2.1, 6.2

Staged Commissioning of new water treatment plant at Chinchilla

E

Implement identified Work Health and Safety initiatives

O

Storage

Maintain reservoir inspection and cleaning program

Distribution

Conservation

Section 3N: Recycled Water - Manage recycled water treatment, networks, revenue and assets to achieve safe, reliable and cost effective water supplies.

Storage

Maintain Recycled Water Reservoir and Inspection program

O

2.1

UM

01-Jul-15

30-Jun-16

Treatment

Maintain and operate Treatment Assets as required under Recycled Water Supply Agreements

O

2,1,5.1 & 7.2

WTP

01-Jul-15

30-Jun-16

Develop and operate treatment systems to supply new recycled water schemes in Wandoan and Miles

O

2.1 & 7.2

WTP

01-Jul-15

30-Jun-16

Implement appropriate risk management systems for new and existing schemes

O

1.9, 2.1 & 7.2

WTP

01-Jul-15

30-Jun-16

Operate in accordance with Recycled Water Management Plans for community users

O

2.1 & 7.2

UM

01-Jul-15

30-Jun-16

Maintain and operate Distribution Assets as required under Recycled Water Supply Agreements

O

5.1

UM

01-Jul-15

30-Jun-16

Maintain 'Dial Before You Dig' System

O

1.1, 1.3 & 1.8

UM

01-Jul-15

30-Jun-16

Recycled Water Revenue

Provide technical advice and support to Council's Revenue Team and customers

O

5.1

UM

01-Jul-15

30-Jun-16

Commercial Works

Achieve full cost recovery plus appropriate margin on projects tendered and constructed within resource constraints

O

5.1

ESGM

01-Jul-15

30-Jun-16

Conservation

Continue working with sporting and community groups on their Water Management Plans

O

2,1, 6.2 & 7.2

WTP

01-Jul-15

30-Jun-16

Distribution

Page 17 of 23 - 2015 / 16 WDRC Recurrent Operational Plan

100% Compliance with requirements of Recycled Water Agreements.

Strategic Function Elements

Actions

Action Type

Corporate Plan Linkage

Responsible Officer

Timeframe Start

Finish

Key Performance Indicators - TARGET

Section 3O: Wastewater - Manage wastewater treatment, collection and pumping, revenue and assets to achieve reliable and environmentally sensitive wastewater systems Maintain and operate Wastewater Treatment Assets in accordance with environmental licence conditions

O

2.1 & 7.2

UM

01-Jul-15

30-Jun-16

Average response time for sewerage incidents (including main breaks and chokes) â&#x2030;¤ 120 minutes

Staged Commissioning of new wastewater plant in Chinchilla

E

2.1 & 7.2

WTP

01-Jul-15

30-Jun-16

<40 Sewer main breaks and chokes per 100km of main

Comply with Environmental Licence conditions for sludge removal

O

7.2

WTP

01-Jul-15

30-Jun-16

Pumping Station

Maintain and operate Wastewater Pumping Assets as required

O

2.1

UM

01-Jul-15

30-Jun-16

Mains

Undertake CCTV inspections as per network program

O

1.5 & 2.1

UM

01-Jul-15

30-Jun-16

Operate and maintain sewer network assets in accordance with customer service standards

O

1.5 & 2.1

UM

01-Jul-15

30-Jun-16

Maintain 'Dial Before You Dig' System

O

1.1, 1.3 & 1.8

UM

01-Jul-15

30-Jun-16

Wastewater Revenue

Assist with the implementation of wastewater charging regime with the provision of technical advice and support

O

1.7

UM

01-Jul-15

30-Jun-16

Commercial Works

Achieve full cost recovery plus appropriate margin on projects tendered and constructed within resource constraints

O

5.1

ESGM

01-Jul-15

30-Jun-16

Treatment

Section 3P: Gas - Manage Dalby gas network, revenue and assets to achieve a safe, cost effective gas distribution system.

Gate Station

Operate and maintain Gate Station Assets as required and in accordance with Safe Ops Plan

O

1.1 & 5.1

UM

01-Jul-15

30-Jun-16

Regulation Station

Operate and maintain Regulation Station Assets as required and in accordance with Safe Ops Plan

O

1.1 & 5.1

UM

01-Jul-15

30-Jun-16

Mains

Operate and maintain Gas Distribution Assets as required and in accordance with Safe Ops Plan

O

1.1 & 5.1

UM

01-Jul-15

30-Jun-16

Ongoing development and review of gas operating procedures

O

1.1

UM

01-Jul-15

30-Jun-16

Maintain 'Dial Before You Dig' System

O

1.1, 1.3 & 1.8

UM

01-Jul-15

30-Jun-16

Retail

Develop a Marketing Strategy to promote the efficiencies and benefits of natural gas

O

5.1

WTP

01-Jul-15

30-Jun-16

Gas Revenue

Provide technical advice and support to Council's Revenue Team and customers

O

1.7 & 5.1

UM

01-Jul-15

30-Jun-16

Commercial Works

Achieve full cost recovery plus appropriate margin on projects tendered and constructed within resource constraints

O

1.7 & 5.1

ESGM

01-Jul-15

30-Jun-16

E

1.2, 1.3, 1.4, 2.1, 3.1, 6.1, 6.2 & 7.2

PM

01-Jul-15

30-Jun-16

Develop Planning 3 year Department Business Plan

E

1.2, 1.3, 1.4, 2.1, 3.1, 6.1, 6.2 & 7.2

PM

01-Jul-15

30-Apr-16

Finalise Western Downs Planning Scheme for Council Adoption

E

1.2, 1.3, 1.4, 2.1, 3.1, 6.1, 6.2 & 7.2

SSPO

01-Jul-15

31-Dec-15

Finalise Local Heritage Study and incorporate any adopted outcomes as an amendment to the Western Downs Planning Scheme

E

1.2, 1.3, 1.4 & 6.1

SSPO

01-Jul-15

30-Sep-15

Prepare and Finalise Open Space Strategy and incorporate any adopted outcomes as an amendment to the Western Downs Planning Scheme

E

1.2, 1.3, 1.4 , 6.1 & 7.2

SSPO

01-Jul-15

31-Mar-16

Planning Department. Accountability: Planning Manager Section 3P: Strategic Planning - Review development policy and planning instruments in response to regional planning requirements.

Strategic Planning

Finalise Levels of Service Review (Planning Department)

Page 18 of 23 - 2015 / 16 WDRC Recurrent Operational Plan

Achieve operational surplus of 10% on Gas business

Strategic Function Elements

Action Type

Corporate Plan Linkage

Responsible Officer

Prepare and Finalise an Industrial Land strategy and incorporate any adopted outcomes as an amendment to the Western Downs Planning Scheme

E

1.2, 1.3, 1.4 , 6.1 & 7.2

Prepare and Finalise a Rural Land use strategy and incorporate any adopted outcomes as an amendment to the Western Downs Planning Scheme

E

Implement levy banks assessment in line with applicable and current legislation Keep Council informed on all Native Title matters Develop a strong collaboration with all regional indigenous groups

Actions

Timeframe Start

Finish

SSPO

01-Jul-15

30-Jun-16

1.2, 1.3, 1.4 , 6.1 & 7.2

SSPO

01-Jul-15

31-Dec-15

O

1.2, 1.3, 1.4 & 6.1

SSPO

01-Jul-15

31-Dec-15

O

2.2, 3.2, 6.1, 7.2

SSPO

01-Jul-15

30-Jun-16

O

2.2, 3.2, 6.1, 7.2Â

SSPO

01-Jul-15

30-Jun-16

Amend Removal House Policy pending State determination

E

6.1 & 6.2

PM

01-Jul-15

31-Dec-15

Provide Council's Building Certification Service

O

5.1, 6.1 & 6.2

PM

01-Jul-15

30-Jun-16

Investigate and report on the viability of Electronic Lodgement of Plumbing and Drainage Applications

E

1.3, 1.8 & 6.1

PM

01-Jul-15

30-Jun-16

Provide Council's Plumbing Assessment Service

O

5.1, 6.1 & 6.2

PM

01-Jul-15

30-Jun-16

Key Performance Indicators - TARGET

Section 3R: Building Assessment - Provide a cost effective and professional Building Certification and Regulatory service Building Assessment

Section 3S: Plumbing Assessment - Provide a cost effective and professional plumbing assessment and Regulatory service Plumbing Assessment

Section 3T: Development Compliance - Provide a Compliance service that ensures development is consistent with Planning, Building and Plumbing legislation Development Compliance

Undertake Statutory obligations in relation to compliance and enforcement with Development activity and Decision Notices

O

1.2,1.3,1.41.8, & 6.1

CSO

01-Jul-15

30-Jun-16

100% Development Approvals assessed for compliance.

Finalise Survey Plan endorsements

O

6.1

CSO

01-Jul-15

30-Jun-16

Survey Plans endorsed within 10 business days of receipt

Section 3U: Development Assessment - Ensuring Development occurs in an orderly and sequential manner and delivers the strategic objectives of the Planning Scheme with consistency and transparency Development Assessment

Effectively manage development assessment planning

O

6.1, 6.2 & 7.2

DAC

01-Jul-15

30-Jun-16

Investigate implementation of Planning and Development Online

E

1.3, 1.8 & 6.1

PM

01-Jul-15

30-Jun-16

Implement Fast Track development application process as part of amended Western Downs Planning Scheme

O

1.3, 1.8 & 6.1

SSPO

01-Jul-15

30-Sep-15

Finalise Levels of Service Review (Environment and Health Department)

E

1.3,1.4,1.5,1.8,1.9,2 .1,3.3, 6.2,7.2

EHM

01-Jul-15

30-Jun-16

95% of Licensed Food Businesses inspected in financial year

Develop Environment and Health 3 year Department Business Plan

E

1.3,1.4,1.5,1.8,1.9,2 .1,3.3, 6.2,7.2

EHM

01-Jul-15

30-Apr-16

100% of Registered Environmentally Relevant Activities audited in financial year

Review and deliver Environmental Health Services to administer legislative requirements in a changing environment

O

1.9 & 2.1

EHC

01-Jul-15

30-Jun-16

100% of Licensed Higher Risk Personal Appearance Services inspected in financial year

Data collection and benchmarking of Environmental contaminants

O

2.1, 7.2

EHC

01-Jul-15

30-Jun-16

5% Pound Pets re-homed

Data collection and benchmarking of disease vectors (Mosquitos) and notifiable diseases

O

2.1

EHC

01-Jul-15

30-Jun-16

Progress Environmental Protection Sub Plans, such as Water Quality Study on urban waterways, Incident Response Plan, Nuisance Management, non-transitioned environmentally relevant activities, public education program etc.

O

2.1

EHC

01-Jul-15

30-Jun-16

The objectives of the Environmental Policy and associated documents are implemented, assessed and achieved by the relevant delivery areas of Council

O

2.1

EHC

01-Jul-15

30-Jun-16

Implement public awareness, education and enforcement program to address illegal dumping

O

1.4, 1.9 & 7.2

EHC

01-Jul-15

30-Jun-16

100% Development Applications processed within Statutory Timeframes

Environment and Health Department. Accountability: Environment and Health Manager Section 3V: Environmental Health - Improving environmental health for the benefit of our regional communities and environment.

Environmental Health

Page 19 of 23 - 2015 / 16 WDRC Recurrent Operational Plan

Strategic Function Elements

Local Law and Animal Management

Action Type

Corporate Plan Linkage

Responsible Officer

Implement public awareness and education awareness programs in relation to asbestos

E

2.1

Undertake mobility review for in-field technologies in conjunction with IT mobility review stakeholders

E

Review food licensing process Delivery of opportunities identified in level of service and continuous improvement projects - expand food education program to schools

Actions

Timeframe Start

Finish

EHC

01-Jul-15

30-Jun-16

2.1, 1.8

EHC

01-Jul-15

30-Jun-16

O

2.1

EHC

01-Jul-15

30-Jun-16

O

2.1

EHC

01-Jul-15

30-Jun-16

Develop and implement enforcement strategy

E

2.1

EHC

01-Jul-15

30-Jun-16

Initiate SPER collection of Penalty Infringement Notices

O

2.1

EHC

01-Jul-15

30-Jun-16

Review and deliver Animal Management Services to administer legislative requirements

O

1.3 & 2.1

EHC

01-Jul-15

30-Jun-16

Progress Animal Management Sub Plans such as Promotion and Education, Disaster Management in relation to local laws and Animal Management (Cats and Dogs) Act 2008 etc.

O

2.1 & 3.3

EHC

01-Jul-15

30-Jun-16

Collaborate with Governance on Local Law Review to ensure Local Laws remain relevant and operationally effective in a changing environment

E

1.6 & 2.1

EHC

01-Jul-15

30-Jun-16

Expand Pound Pet initiative to Chinchilla

E

2.1

EHC

01-Jul-15

30-Jun-16

Develop and implement enforcement strategy

O

2.1

EHC

01-Jul-15

30-Jun-16

Initiate SPER collection of Penalty Infringement Notices for Regulated Parking

O

2.1

EHC

01-Jul-15

30-Jun-16

Develop resources and promotional materials to educate the community on Local Laws

O

2.1

EHC

01-Jul-15

30-Jun-16

Undertake mobility review for in-field technologies in conjunction with IT mobility review stakeholders

E

2.1, 1.8

EHC

01-Jul-15

30-Jun-16

Key Performance Indicators - TARGET

Section 3W: Rural Services and Natural Resource Management - Create a natural environment that is valued and sustainable by managing the region's natural character, heritage and values.

Pest Management

Wash Down Bays

Natural Resource Management

Finalise review process of the Pest Management Plan, including review of wild dog program and other pest species.

E

7.2

RSC

01-Jul-15

30-Jun-16

100% outbreaks of Weeds of National Significance on public land treated within 10 days of reporting

Implement Pest Management plan including Rapid Response Scheme and wild dog programs

O

7.2

RSC

01-Jul-15

30-Jun-16

100% outbreaks of Weeds of National Significance on public lands reinspected monthly until no regrowth evident for 2 yrs.

Develop Biosecurity Plan as required by new Biosecurity Act

E

7.2

RSC

01-Jan-16

30-Jun-16

90% of noxious weed program, as contracted by Main Roads completed

Continue delivery of Salvinia Management Program

E

7.2

RSC

01-Jan-16

30-Jun-16

Upgrade a minimum of 3 Stock Route Facilities per annum

Capture and record baseline pest and vertebrate data via GIS mapping and monitoring; and report pest data six monthly.

O

1.8 & 7.2

RSC

01-Jan-16

30-Jun-16

50% Planned Annual Fire Program completed

Operate and maintain Wash Down Bays in accordance to operating and maintenance procedures

O

5.1, 6.2 & 7.2

RSC

01-Jul-15

30-Jun-16

9% Return on Investment on Wash Down Bays

Develop a strategic wash down bays infrastructure plan for new and replacement of assets in accordance with Council's asset management strategy and asset re-evaluation

O

7.2, 1.5

RSC

01-Jul-15

30-Jun-16

Implement supporting action plans, policies and programs in response to the Natural Resource Management Strategy

O

7.2

RSC

01-Jul-15

30-Jun-16

Continue to undertake environmental assessments for Council works projects, and conduct assessments on key reserves and riparian areas

O

7.2

RSC

01-Jul-15

30-Jun-16

Continue Russell Park Project and Partnership

O

7.2

RSC

01-Jul-15

30-Jun-16

Progress Creek and River Sedimentation Project

O

7.2

RSC

01-Jul-15

30-Jun-16

Page 20 of 23 - 2015 / 16 WDRC Recurrent Operational Plan

Action Type

Corporate Plan Linkage

Responsible Officer

Continue management of stock routes in accordance with legislative requirements

O

7.2

Finalise Stock Route Management Plan to better prioritise improvement and maintenance works

O

Implement and Review of Fire Management Plan

E

Strategic Function Elements

Actions

Stock Routes

Timeframe Start

Finish

RSC

01-Jul-15

30-Jun-16

7.2

RSC

01-Jul-15

30-Jun-16

7.2

RSC

01-Jul-15

30-Jun-16

Key Performance Indicators - TARGET

Section 3X: Waste Management - Meet the current and growing needs of our region through a coordinated and considered approach to services and environmental infrastructure.

Waste Collection

Waste Landfills

Transfer Stations

Manage the waste and recycling collection service to ensure high quality delivery and excellent customer service as well as reconciliation of services provided

O

2.1, 1.3

WC

01-Jul-15

30-Jun-16

An increase in the tonne/household recyclable material from previous financial year (roadside collection contract).

Deliver initiatives to decrease rates of kerbside recycling contamination

O

2.1

WC

01-Jul-15

30-Jun-16

Nil increase in contamination of recycled material from previous financial year (roadside collection contract)

Review the Waste Education program

O

2.1

WC

01-Jul-15

31-Dec-15

>5% increase in customer satisfaction level with respect to Customer Requests (roadside collection contract)

Resolve legacy tenure issues with landfills (Cooranga North and Miles)

E

2.1

WC

01-Jul-15

30-Jun-16

Continuous improvement of on ground operations to meet compliance with DEHP environmental authority conditions, including requirements of the new Waste and Recycling Act and risk minimisation framework

O

2.1, 1.9

WC

01-Jul-15

30-Jun-16

Prepare for commencement of operations at Winfields Road Landfill

E

2.1

WC

01-Jul-15

30-Apr-16

Develop waste reduction recycling strategy including a review of waste infrastructure

E

2.1

WC

01-Jul-15

30-Jun-16

Confirm Site location and further progress Western Regional Landfill Project

E

2.1

WC

01-Jul-15

30-Sep-15

Review the Waste Education program

O

2.1

WC

01-Jul-15

31-Dec-15

Maximise recovery opportunities to minimise waste to landfill including green waste, concrete, e-waste and other recycling initiatives

O

2.1

WC

01-Jul-15

30-Jun-16

Implement a Business Improvement Program

O

2.1

WC

01-Jul-15

30-Jun-16

Continue the implementation of Council's waste management strategy regarding landfill infrastructure and operations

O

2.1

WC

01-Jul-15

30-Jun-16

Develop and implement an asset maintenance program for landfill infrastructure to ensure facilities are kept in good repair

O

2.1, 1.5

WC

01-Jul-15

30-Jun-16

Procurement and Mobilisation of Supervision and Maintenance contracts for transfer stations

E

2.1

WC

01-Jul-15

30-Jun-16

Continuous improvement of on ground operations to meet compliance with DEHP environmental authority conditions, including requirements of the new Waste and Recycling Act and risk minimisation framework

O

2.1

WC

01-Jul-15

30-Jun-16

Continue the implementation of Council's waste management strategy regarding transfer station infrastructure and operations

O

2.1

WC

01-Jul-15

30-Jun-16

Maximise recovery opportunities to minimise waste to landfill including green waste, concrete, e-waste and other recycling initiatives

O

2.1

WC

01-Jul-15

30-Jun-16

Develop and implement an asset maintenance program for transfer station infrastructure to ensure facilities are kept in good repair

O

2.1, 1.5

WC

01-Jul-15

30-Jun-16

Page 21 of 23 - 2015 / 16 WDRC Recurrent Operational Plan

Strategic Function Elements

Actions

Action Type

Corporate Plan Linkage

Responsible Officer

Timeframe Start

Finish

Key Performance Indicators - TARGET

Facilities Department. Accountability: Facilities Manager Section 3Y: Saleyards - Manage and operate a regionally competitive and financially sustainable modern saleyards complex in collaboration with key stakeholders.

Saleyards

Develop a strategic Saleyards infrastructure plan for new and replacement of assets in accordance with Council's asset management strategy and asset revaluation

E

1.5 & 2.1

FM

01-Jul-15

30-Jun-16

9% Return on Investment on Saleyards

Implement Saleyards Marketing Plan

O

5.2

FM

01-Jul-15

30-Jun-16

<15 facility related animal injuries per annum <15 facility related animal deaths per annum > 85 lots per hour weighed

Section 3Z: Community Facilities - Plan, develop and maintain Council owned building assets to ensure they are fit for purpose for existing and future services which meet community needs.

Community Halls

Finalise Levels of Service Review (Facilities Department)

E

1.5,2.1,3.2,

FM

01-Jul-15

30-Jun-16

Develop Facilities 3 year Department Business Plan

E

1.5,2.1,3.2,

FM

01-Jul-15

30-Apr-16

Develop a Community Hall hierarchy and maintenance schedule based on levels of service

O

2.1

FM

01-Jul-15

30-Jun-16

Develop a strategic Community Hall infrastructure plan for new and replacement of assets in accordance with Council's asset management strategy and asset revaluation

E

1.5 & 2.1

FM

01-Jul-15

30-Jun-16

100% completion of annual budgeted maintenance program

Review 10 year program in accordance with strategic asset management plan for Community Halls

O

1.5 & 2.1

FM

01-Jul-15

30-Jun-16

100% Building Compliance Program achieved

Implement Facility Management Agreements

O

2.1 & 3.2

OMCE & OMCW

01-Jul-15

30-Jun-16

Community Housing Occupancy Rates >97%

95% of works requests (CRM's) meet Maintenance Service Standards

Community Housing Outstanding Rent <2.5%

Sport and Recreation Grounds

Undertake data verification, condition assessments and develop maintenance schedule of Sport and Recreation Grounds

O

2.1

FC

01-Jul-15

30-Nov-15

Showground Pre-inspections completed 1 working day prior to booked event

Develop a strategic Sport and Recreation Ground infrastructure plan for new and replacement of assets in accordance with Council's asset management strategy and asset revaluation

E

1.5 & 2.1

FM

01-Jul-15

30-Jun-16

Response to burial requests within 1 business day

Review of strategy for the Levels of Service provided by Council for the Sport and Recreation Grounds

E

2.1

FM

01-Jul-15

30-Jun-16

No instances of incorrect burials or interments Council Housing Occupancy Rates >97%

Community Housing

Undertake data verification, condition assessments and develop maintenance schedule of Community Housing

O

2.1

FC

01-Jan-16

30-Jun-16

Council Housing Tenancy Turnarounds <6 weeks and <10%

Develop a strategic Community Housing infrastructure plan for new and replacement of assets in accordance with Council's asset management strategy and asset re-evaluation

E

1.5 & 2.1

FC

01-Jul-15

30-Jun-16

Council Housing Outstanding Rent <2.5% Council Housing Lost Rent <5%

Showgrounds

Review Facility booking policies and procedures, and Terms and Conditions of hire for Council managed grounds

O

2.1

OMCE & OMCW

01-Jul-15

30-Dec-15

Develop a strategic Showgrounds infrastructure plan for new and replacement of assets in accordance with Council's asset management strategy and asset revaluation

E

1.5 & 2.1

FM

01-Jul-15

30-Jun-16

Review 10 year program in accordance with strategic asset management plan for Showgrounds

O

1.5 & 2.1

FM

01-Jul-15

30-Jun-16

Page 22 of 23 - 2015 / 16 WDRC Recurrent Operational Plan

Action Type

Corporate Plan Linkage

Responsible Officer

Undertake condition assessments and develop maintenance schedule of Swimming Pools

O

2.1

Develop a strategic Swimming / Fitness Centres infrastructure plan for new and replacement of assets in accordance with Council's asset management strategy and asset revaluation

E

Develop a strategic Public Convenience infrastructure plan for new and replacement of assets in accordance with Council's asset management strategy and asset revaluation

Strategic Function Elements

Actions

Swimming/Fitness Centres

Timeframe Start

Finish

FC

01-Jul-15

30-Jun-16

1.5 & 2.1

FM

01-Jul-15

30-Jun-16

E

1.5 & 2.1

FM

01-Jul-15

30-Jun-16

Review 10 year program in accordance with strategic asset management plan for Community Halls

O

1.5 & 2.1

FM

01-Jul-15

30-Jun-16

Caravan Parks

Develop a strategic Caravan Parks infrastructure plan for new and replacement of assets in accordance with Council's asset management strategy and asset revaluation

E

1.5 & 2.1

FC

01-Jul-15

30-Jun-16

Cemetery Operations

Develop a strategic Cemeteries infrastructure plan for new and replacement of assets in accordance with Council's asset management strategy and asset revaluation

E

1.5 & 2.1

CSO

01-Jul-15

30-Jun-16

Develop and implement a cemeteries hierarchy and maintenance service standards

O

1,5 & 2.1

CSO

01-Jul-15

30-Jun-16

Develop a strategy for cemeteries land development including assessment of need for acquisition of land.

E

1.5 & 2.2

CSO

01-Jul-15

30-Jun-16

Civic Centres

Develop a strategic Civic Centres infrastructure plan for new and replacement of assets in accordance with Council's asset management strategy and asset revaluation

E

1.5 & 2.1

FC

01-Jul-15

30-Jun-16

Council Housing

Undertake data verification, condition assessments and develop maintenance schedule of Council Housing

O

2.1

FC

01-Dec-15

30-Mar-16

Develop a strategic Council Housing infrastructure plan for new and replacement of assets in accordance with Council's asset management strategy and asset revaluation

E

1.5 & 2.1

FC

01-Jul-15

30-Jun-16

Commercial Properties

Develop a strategic Commercial Property infrastructure plan for new and replacement of assets in accordance with Council's asset management strategy and asset revaluation

E

1.5 & 2.1

FC

01-Jul-15

30-Jun-16

Customer Service Centre

Develop a strategic Customer Service Centre infrastructure plan for new and replacement of assets in accordance with Council's asset management strategy and asset revaluation

E

1.5 & 2.1

FM

01-Jul-15

30-Jun-16

Health Services Facilities

Develop a strategic Health Service Facilities infrastructure plan for new and replacement of assets in accordance with Council's asset management strategy and asset revaluation

E

1.5 & 2.1

FM

01-Jul-15

30-Jun-16

Community Development Facilities

Develop a strategic Community Development Facilities infrastructure plan for new and replacement of assets in accordance with Council's asset management strategy and asset revaluation

E

1.5 & 2.1

FM

01-Jul-15

30-Jun-16

Implement Facility Management Agreements

O

2.1 & 3.2

OMCE & OMCW

01-Jul-15

30-Jun-16

Develop a strategic Disaster Management Facilities infrastructure plan for new and replacement of assets in accordance with Council's asset management strategy and asset revaluation

E

1.5 & 2.1

FM

01-Jul-15

30-Jun-16

Public Conveniences Management

Disaster Management Facilities

Page 23 of 23 - 2015 / 16 WDRC Recurrent Operational Plan

Key Performance Indicators - TARGET