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PROJECT MANAGEMENT PROFESSIONAL DYNAMIC, RESULTS-FOCUSED AND ACCOUNTABLE PROJECT LEADERSHIP
Agile Development Passport ThoughtWorks Pty Ltd 2005
Qualifications
Registered Project Manager (RegPM) Australian Institute of Project Management (AIPM) 2003 Diploma of Project Management Australian College of Project Management, NSW 2003 Certificate IV in Project Planning & Delivery Methodology (PPDM) Telstra Corporation 2001 Member Australian Institute of Project Management (AIPM) 2003-2008
Memberships
Member Institute of Strata Management NSW 2008 Chairman Owners Corporation SP44910 2004-2009 5+ years SDLC experience using Progressive and Agile development methodologies.
Overview
10+ years experience in outsourced professional project management services. 11+ years IT&T infrastructure experience across the Australian government, insurance, banking and FMCG industries.
Client Exposure
Career Overview
Calliden Insurance Limited
Consulting / Telstra eBusiness Services Pty Ltd
QBE Aust Limited / Insurance
Consulting / Professional Outsources Services (w/Hyro)
Lion Nathan Australia Ltd / FMCG
Consulting / Professional Outsources Services (w/Hyro)
Coca-Cola Amatil P/L / FMCG
Professional Insourced Services (w/Sonnet & CCA)
PricewaterhouseCoopers Australia / Finance
Professional Insourced Services
Westpac Banking Corporation / Finance
Telstra Corporation Ltd
NRMA (IAG) / Insurance
Telstra Enterprise Services P/L
ING / Insurance & Finance
Telstra Enterprise Services P/L
Lend Lease / Property
Advantra P/L
MLC / Insurance
Advantra P/L
IBM / IT
Advantra P/L
Westlogic
Project Manager
Telstra eBusiness Services Pty Ltd /
Consulting Project Manager
Ebix Exchange Australia Pty Ltd
Personality Type
Apartment Networks
Project Leader
Hyro Limited
Senior Project Manager
Coca-Cola Amatil Pty Ltd
Project Manager
PriceWaterhouseCoopers Australia
Project Manager
Telstra Corporation
Project Manager
Telstra Enterprise Services Pty Ltd
Voice Project Manager
ENTJ. “…frank, decisive, assumes leadership readily. Quickly see illogical and inefficient procedures and policies, develop and implement comprehensive systems to solve organizational problems. Enjoy long-term planning and goal setting. Usually well informed, well-read, enjoy expanding their knowledge and passing it on to others. Forceful in presenting their ideas…” - Jung/Myers-Briggs Type Indicator
Project Management Professional Erin West 0431 485 507 erinfwest@me.com
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PROJECT MANAGEMENT PROFESSIONAL DYNAMIC, RESULTS-FOCUSED AND ACCOUNTABLE PROJECT LEADERSHIP
P.M. Competencies Methodologies: Project Management:
AIPM (PMBoK) Prince 2 PPDM (Telstra) SDLC Agile RUP SCRUM Expert in full project lifecycle and quality practices. Proven ability to manage multiple concurrent projects in a multi-vendor environment. Highly organised and focused with an excellent track record for project delivery to time, scope and budget criteria. Proactive approach to risk management and prevention/treatment measures. Conversant across multiple project methodologies.
Leadership:
Proven ability to build and align disparate project resources into cohesive, functional and effective teams (from 4-50+ team members). Motivates, empowers and guides project team members through the various phases of project lifecycle. Lateral thinker - thrives on challenge and adept at creative problem solving.
Business Analysis:
Consultative approach to identifying and establishing business drivers, justification for project and customer ‘Statement of Requirements’ during pre-project phases. Identifies and defines tangible and intangible client and project success factors for translation into concise project scope and deliverables.
Project Commercials:
Possesses strong business acumen to develop and execute project solutions. Exposure to full project commercials from budget development, proposal & approvals, financial tracking and reporting (Earned Value), presentation of first invoice to customer and project close-off commercials. Responsible for management of project budgets ranging from $10K to $1.5M (inclusive of labour and materials).
Communications:
Excellent verbal communicator conveys energy and confidence during interactions with business clients, stakeholders and project personnel at all levels. Superior project tools and documentation skills. Highly developed command of technical and descriptive writing skills to impart information in a clear and concise manner.
Project Documentation:
Typical project documentation produced with each project (inline with PMBoK standards): Scope Definition / Business Case. Statement of Work. Budget Estimates / Project Commercials. Risk / Issues Log. Project Charter. Test Strategy Document. Communications Plan. Project Status / Governance Reporting + Earned Value. Project Schedule / Tracking. Test Planning (inc UCS, Unit, Functional, System and UAT test scripts). Project Completion / Client Acceptance and Sign-off / P.I.R. / Lessons Learned.
Client Focus:
Strong customer presentation, influencing and relationship skills. Adept at negotiating win/win outcomes for employer and business clients.
Project Management Professional Erin West 0431 485 507 erinfwest@me.com
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PROJECT MANAGEMENT PROFESSIONAL DYNAMIC, RESULTS-FOCUSED AND ACCOUNTABLE PROJECT LEADERSHIP
I.C.T. Competencies Software Development:
Broad project experience across the following areas:
Proficient with blending Agile and Progressive software development methodologies and techniques for best results. Full Software Development Lifecycle (SDLC), Progressive and Agile methodologies. Agile Development incl. rapid action planning, success sliders, velocity, iteration and release cycles, story cards w/narrative, test strategies, planning and use-case modelling (UCS), iterative release and phased deployment.
Content Management:
Enterprise Content Management Systems (ECMS): Exhibeo, Apache Lenya, FARCRY, Stellent ECM, Kentico, Red5 CMS, Wordpress, Joomla. Document Management Systems (DMS): KnowledgeTree DMS / Microsoft Sharepoint. Key proficiencies: Delivered detailed technical studies of enterprise-level content management system(s) across closed and open source vendors. Conducted and presented consultancy-style research on best practice, implementation and project management of enterprise-level content management systems for intranet and extranet applications. Managed the audit, collection, migration and integration of legacy enterprise content repositories and databases. Supervised the transformation of hardcopy data archives into digital assets for integration to enterprise content and document management platforms. Co-produced detailed training programs and documentation to establish and build core capability internal support of content management platforms.
eCommerce, Web & Development Technologies
Exposure to the following technologies: DHTML, XTML, SSL, PHP, CSS, Flash, .Net 2.0, JavaScript, Java, Coldfusion. Websphere, CEP, CET, EDI, BASIS, eBASIS, webBASIS.
Managed Infrastructure:
Managed multi-site SOE desktop/LAN software implementations including: corporate site/branch decommissioning and ‘refurbishment’ implementations for up to 2000 staff. large distributed cabling infrastructure implementations – Cat 5, 6 & 7. comms room dimensioning, design and build and implementation. interactive customer information ‘kiosks’ in member retail branch outlets. managed delivery of ground-up ICT infrastructure for ‘greenfield’ corporate sites. server consolidations, build and migration programmes. cti softphone implementations (banking environment). hotelling platform ‘kiosk’ upgrades (financial services environment). national call centre agent management software upgrades (insurance environment).
Productivity Software:
Windows – Windows 98, XP, Vista, Windows Office 2000-2007, MS Project 2000-2007, Visio 2003-2007. Apple – OSX Tiger/Leopard, Office Mac 2004-2008, iWork, Omniplan, iLife.
Project Management Professional Erin West 0431 485 507 erinfwest@me.com
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PROJECT MANAGEMENT PROFESSIONAL DYNAMIC, RESULTS-FOCUSED AND ACCOUNTABLE PROJECT LEADERSHIP
Career History Position Company Date(s) Project / Responsibilities
Project Manager Westlogic Services 1 Feb 2008 to present Apartment Networks Rebranding and Upgrade Project ~ $23K, Project Team = 5 Managed the rebranding of Apartment Networks brand to ‘Westlogic’ for better alignment to a more ITfocused market.
Challenges/ Complexities
Ongoing creation of a new niche in an existing and immature market has made it difficult to continue with the business. Residential strata scheme market is invested in dated technology, practice methodology and legislation that presents change and adoption challenges.
Achievements
Implemented wire-framing and redesign of backend client portal and application interfaces and deployed significant new feature enhancements to Communicator. Integrated a new, open-source online document management system, Knowledgetree DMS, into the business product offering.
Position Company Date Project / Objectives
Consulting Project Manager Telstra eBusiness Services Pty Ltd (TeBS) / EbixExchange Australia Pty Ltd 14 September 2007 to 31 January 2008 Corona Project ~$1.5M, Project Team = 11 Managed the design, build and delivery of an industry-first web-enabled, auto-rated business insurance application within an extremely condensed timeframe. Leveraged .Net 2.0 and Ajax technologies to deliver full policy lifecycle transactions across multiple risk classes and broking systems.
Challenges/ Complexities
Engaged 3-weeks after formal project kick-off and quickly established key project infrastructure to identify, plan and drive the team towards delivery of approximately 50% of the projects functional scope within an aggressive pre-Xmas timeframe (21/12/07). Project team was incomplete upon engagement, which meant that existing resources were tasked with additional responsibilities to interview candidates as well as produce deliverables in-line with project timelines.
Achievements / Outcomes
Produced and attained sign-off on key project documentation including Statement of Works, Charter, Project Plan and Test Strategy within the first 1.5 weeks after engagement which facilitated earlier project sign-off by the client and expedited external engagement of project resources. Rapidly organised, verified and condensed approx 5 months of developer and project team effort into 3 months using agile development and sequencing methodologies in combination with smart leveraging of internal resources within the company. Designed & executed a solution delivering core business specifications and functionality, ie ‘New Quote’, to client within the original pre-Xmas deadline (ie 21/12/07) despite ongoing scope-changes. ‘New Quote’ established foundational and core components of the Corona application (accounting for approx 50% of project development effort) and enabling early client access for UAT and legacy integration activity. NB: Telstra eBusiness Services was bought by Ebix, a fast-growing US-based global insurance software company at the end December 2007 that saw both permanent and contract TeBS personnel replaced with Ebix employees. Our TeBS project team was progressively replaced with Ebix personnel and remaining
Project Management Professional Erin West 0431 485 507 erinfwest@me.com
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PROJECT MANAGEMENT PROFESSIONAL DYNAMIC, RESULTS-FOCUSED AND ACCOUNTABLE PROJECT LEADERSHIP development effort was off-shored to their global development centre in India. Position Company Date Project / Responsibilities
Project Leader Apartment Networks 10 January 2007 to late December 2007 ApartmentSuite* Communicator Project ~ $83K, Project Team = 4 Managed the design, build and launch of a new web-enabled meeting management platform leveraging Adobe ColdFusion and AJAX technologies.
Challenges/ Complexities
Creation of a new niche in an existing and immature market. Residential strata scheme market is invested in dated technology, practice methodology and legislation that presents change and adoption challenges.
Achievements
Produced, piloted and delivered to market a unique, commercial online web application, ApartmentSUITE* Communicator, specifically designed to facilitate the meeting, governance and distribution needs of residential strata schemes across Australia and New Zealand. Communicator is an online SaaS application used by residential strata schemes and property management professionals to produce and deliver formal meeting notifications/agenda/minutes and branded communications to owners and stakeholders instantly via email.
Position Company Date Project / Responsibilities
Senior Project Manager (permanent employment) Hyro Limited 1 March 2006 to 13 October 2006 Hired into Hyro as senior project manager to provide consultancy style project leadership across two of Hyro’s national key accounts, ie. Lion Nathan and QBE Insurance. Key projects included: Lion Nathan Corporate Website Redevelopment ~$260K, Project Team = 8 Managed the redevelopment and implementation of Lion Nathan’s corporate website to drive better, more engaging online communication of the Lion Nathan corporate, brand and employment identities. QBE Corporate Intranet Redevelopment, Discovery Phase ~$500K, Project Team = 12 Managed the redevelopment of QBE’s APACE divisional intranet redevelopment project using Stellent ECMS to consolidate 9 sub-site intranets into a single aggregated ‘OneQBE’ framework. Secondary objectives included establishing a new information architecture and implement unified toolsets to promote a foundation for knowledge sharing to act is a single, trusted source of information and content across the QBE organisation.
Challenges/ Complexities
Sales growth within Hyro created serious bottlenecks in available resourcing resulting in frequent ‘hi-jacking’ of reserved project resources to other projects by account executives and directors. Accountability of senior management to act responsibly on resourcing shortages. Limited training and consultancy experience in junior project personnel.
Achievements / Outcomes
Lion Nathan Managed the delivery of the new, re-skinned, content-driven Lion Nathan corporate website which generated greater consumer traffic and elevated it’s online brand presence placing it favourably among its FMCG peers in the top ASX100. Produced, delivered and obtained sign-off on proposed solution (in consultation with Lion Nathan IT) for the adoption of a new content management platform across Lion Nathan Australia. Facilitated adoption of a new business model for Lion Nathan Corporate that enabled them to move to a decentralised enterprise content management model, implement workflow practices, reassign content
Project Management Professional Erin West 0431 485 507 erinfwest@me.com
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PROJECT MANAGEMENT PROFESSIONAL DYNAMIC, RESULTS-FOCUSED AND ACCOUNTABLE PROJECT LEADERSHIP management responsibilities equitably across the business and grow content creation and management capability across the business. QBE Managed and presented detailed research of best practice for corporate intranet in 2006 for Australian insurance and financial sectors. Successfully delivered detailed and extensive technical exploratory research, user polling and analysis of QBE legacy intranets and business stakeholders across QBE at all levels to capture, define and consolidate business requirements and findings into a concise, condensed executive report mapping clear business strengths, weaknesses, opportunities, threats in the online corporate intranet and services channel. The report enabled QBE to confirm a set of strategic imperatives for the redevelopment of the corporate intranet into ‘OneQBE’. Hyro Internal Managed the delivery of detailed research, best practice, project management and implementation plans to Hyro corporate clients. Collaborated with the Hyro account managers during ‘bench’ periods on and bid work and pre-sales effort in defining the solutions, preparing costing and presenting the proposals with the account manager(s) to clients. Initiated a programme to consolidate and broaden core technical and support footprints for Kentico CMS within Hyro to meet national account support commitments. Produced case study insights into prior eCommerce and transaction based online ordering systems drawing upon previous lessons learned with other FMCG clients. Mentored and developed team members during the course of projects to creatively resolve issues, overcome design constraints and mitigate development and testing obstacles – resulting in higher quality deliverables to the client. Position Company Date Employment Changes
Project Manager (contract to permanent employment) Sonnet Corporation Limited / Coca-Cola Amatil Aust Pty Ltd, Information Systems, NCC Sales & Service 22 November 2004 to 3 February 2006 Initially hired by Sonnet Corporation Limited and sub-contracted to Coca-Cola Amatil for the first 4 months after which Coca-Cola Amatil Pty Ltd took over my contract and offered permanent employment.
Project / Responsibilities
CCA Self Serve Project – B2B Online Ordering ~$739K, Project Team = 51 (www.cokeconnect.com.au) Managed the end-to-end design, development and execution of a solution to engage CCA customers electronically via a full-service B2B web ordering site, CokeConnect. The project was managed in a programme-like manner moving through various transformation stages including implementation of foundational infrastructure, technology, customised application components for proof of concept, working prototype (involving 300-person staff sampling pilot at Head Office) and later production build for soft land launch phases. Concurrently managed a small portfolio of smaller, but nonetheless high profile projects across the NCC Sales & Service areas of Information Systems, including: Adjustment List Auto Attachment ~ $106K, Project Team = 8 National Call Centre Realtime Statistics ~ $300K, Project Team = 14 Eurest/Mitre10 eInvoicing ~ $85K, Project Team = 8 2IC to Information Services Manager in NCC Sales & Services section. Mentored and supported subordinate senior and junior systems analysts managing their first small projects.
Challenges/ Complexities
Resourcing rare and difficult to acquire skill sets in the ICT marketplace at short notice arising from
Project Management Professional Erin West 0431 485 507 erinfwest@me.com
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PROJECT MANAGEMENT PROFESSIONAL DYNAMIC, RESULTS-FOCUSED AND ACCOUNTABLE PROJECT LEADERSHIP unforeseen technical obstacles working with IBM Websphere and MQ technologies. Resolving unforeseen technical obstacles encountered when extending 3rd party legacy eBASIS and WebBASIS source code where no Australian support presence was available. Assist the business sales group in development of a web price model to help incentivise ‘self service’ and ‘web-ordering’ through discounts and loyalty offers. Achievements / Outcomes
The successful launch of the ‘cokeconnect’ portal via the CCA Self Serve project marked achievement of a major strategic imperative for CCA to engage it’s customers electronically via a full-service B2B online ordering and subsequently realise sales efficiency, substantial reduced cost saving per sale as well as promoting behaviour change with customers to self manage their ordering habits. Presented regularly as SME at CCA’s project management centre of excellence ‘Expert Working Group’ with direct contribution to CCA IT’s maturing project management methodology called ‘Unity’.
Prior Career History
A brief summary of my prior professional experience in ICT.
06/2004-11/2004
Project Manager (Manager Grade) PWC Australia managed infrastructure and software projects
07/2002- 06/2004
Project Manager Telstra Corporation managed telecommunications and data infrastructure projects
05/2000 – 06/2002
Voice Project Manager Telstra Enterprise Services promoted to Project Management role
10/1999 – 05/2000
Senior Voice Analyst Advantra P/L commenced managing small voice technology projects
02/1999 – 10/1999
Senior Voice Engineer Security Communications P/L provided 2nd/3rd level support on a voice helpdesk
07/1998 – 02/1999
Helpdesk/Technical Support Specialist IBM GS Sydney 2nd/3rd level IT support in a contact centre
02/1998 – 07/1998
Helpdesk Team Leader (Voice Facilities) DPIE (Fed Govt) managed a multi-site voice helpdesk
Referees
Referees available upon request.
Project Management Professional Erin West 0431 485 507 erinfwest@me.com
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