Try before you buy with Access 21

WHATEVER budget you have, you will want to spend it as wisely as possible, and not feel disappointed once the items have been delivered.

Rather than buying from a catalogue, we can arrange for our furniture van to visit, without any cost or obligation to you.

This enables your staff and residents to try the chairs to ensure that they are comfortable and easy for residents to safely get in and out of. Depending on the weather, this can be arranged either inside or outside.

Choices range from soft fabrics or vinyls, impervious and/or anti-microbial, all of which are F/R in accordance with current legislation in a wide range of colours to match your preferred colour scheme, small samples of these can be sent to you.

You can discuss other aspects of your scheme with one of our advisors, who can assist with:- n Furniture n Interior design/dementia design n Project management n Minor building works and decoration n Curtains/blinds n Carpeting n Lighting, artwork and tableware n Towels and bedding n Bathroom design and fitting

This client tried and bought the red chair pictured above, and below left is the chair in their chosen fabric and newly decorated lounge. Here is what they said…

“Our lounge and dining room were recently refurbished by Eda Brooks and her team at Access 21. We noticed their professionalism throughout which made everything easy as possible. The entire process was simple, from start to end. Our lounge is amazing, the chairs are lovely, the contrast between the curtains, wall, chairs, and carpet make the lounge much brighter, and our residents adore the new aspect of the lounge. They worked hard to meet our needs, and we appreciated their efforts throughout the process. A massive thanks to everyone at Access 21 who involved in the work to make everything easy at Torkington House. We recommend Access 21 to future customers.”

Enquiries: To book a visit for any of the above contact Sue on 020 8194 2221 or email done so. The Court determined this independent element should ensure that any demonstrably wrong or misleading statements are corrected before the final inspection report is issued. Therefore, the FAC review process was procedurally fair and there was no entitlement in the Hexpress case to a further independent review.

(2) The Court of Appeal found that CQC was not obliged to rate the service based on a later date, taking into account any improvements made, but could lawfully rate the service based on the findings at the date of inspection.

Practical implications

This case underlines the importance of submitting detailed FACs and supporting evidence to CQC in response to a draft report.

However, what should you do if there are still significant factual errors in the final report even though CQC has followed its FAC review procedure which the Court of Appeal found to be fair?

In light of the Hexpress case it is far less likely that CQC will agree to carry out a further independent review.

Instead, the author strongly recommends you seek legal advice as a matter of urgency to determine whether there are grounds for seeking a judicial review/interim injunction to prevent publication of the report on the basis that publishing the report in its uncorrected form would be irrational and/or unreasonable. n Neil Grant is a partner and Poppy Jackson a trainee solicitor at Gordons Partnership Solicitors.

If there are such grounds, they should be communicated to CQC in writing without delay, with a demand that the report be corrected prior to publication. One would hope CQC would make the necessary changes to the report in the interests of accuracy, reasonableness and robust public assurance concerning standards in registered services.

Ultimately, however, if CQC refuses to make the changes, your remaining course of action is to apply to the High Court for permission to judicially review CQC.

We may well see more providers applying to the courts for a remedy if CQC turns down requests to correct inspection reports that continue to contain statements which are demonstrably wrong or misleading after the FAC stage.