Business Challenges

A perennial top 10 (or even top five) challenge throughout the history of our survey has been “managing workflow automation.”

It peaked as a challenge in 2017 at 25% of our survey respondents, but has never been lower than 21%.

A big part of “managing” automation is understanding what comprises it. In 2018, “adding/ updating web-to-print/online storefront” peaked as a challenge at 20%, and then dropped dramatically and has stayed fairly low since.

Is that because everyone installed/updated their online storefront in 2019, or did it just fall out of the public consciousness? Elsewhere, one gets the sense that it was a little bit of both.

We also added “print MIS implementation” to our list of challenges in 2019, and while it debuted down at 5%, it peaked in our most recent survey at 8%.

Again, does this mean that print businesses are not challenged because it’s not a challenging process? Or is it because a MIS implementation is not on their radars? Or have they already done it?