EE FR
The Voice of African Consumers ConsumerProtection IN PRINT ONLINE
ISSUE 15 - 005
Consumer Information ON DIGITAL NEWSLETTER
Consumer Talkback
Empowering African Consumers
The Drug Champions
Are African Athletes Clean?
Smart Phone Smart Business 7 Ways Mobile has Affected Africa!
anco www.afric
nsumers.o
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CONTENT MANAGING PARTNERS
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GHANA NIGERIA UK USA SOUTHAFRICA FRANCE GERMANY DUBAI HOLLAND MALAYSIA
06 CONSUMER AFFAIRS EMPOWERING THE AFRICAN CONSUMER
36 SPORTS THE DRUG CHAMPIONS
10 TECHTAKE SMART PHONES SMART BUSINESS
25 CONSUMER AFFAIRS CONSUMER COMPLAINTS
19 TECHTAKE THE DEATH OF THE PC
27 AUTOMOBILE CAR BUYING TIPS
BUYERS GUIDE
© JULY 2015 AFRICAN CONSUMERS MAGAZINE |
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EDITOR’S MESSAGE
The Changing World of Consumer Protection We are the Voice of African Consumers
As you may have realized, we have gradually moved the focus of the magazine from Ghana to the rest of Africa. We have also rebranded the magazine to be more reflective of what we stand for, thus combining our two flagship publications (Which Ghana and Which Africa) under a new name – African Consumers. Our one main objective is to attract a wider readership within Africa and beyond, as such we have moved the publication into the 21st century, by making it available through various media – Newsletters, On Digital, Online, Smartphone & Tablets, where you can read or download the magazine (www.Africanconsumers.org). Going forward, we set out to create a community in which people share their stories, as such we are also giving our readership the chance to interact more with us and with each other by increasing our presence on the social media. Check us out on LinkedIn, Like us on Facebook, and engage us with interesting discussions on twitter. We welcome your feedback; Send us your emails, your pictures, your complaints, ideas and suggestions...The fight for consumer protection will never be won without you! God Bless Editor
www.africanconsumers.org
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CONSUMER AFFAIRS
EMPOWERING THE
BECOME A SAVVY AFRICAN CONSUMER TODA
African consciousness about consumer issues has become more important than ever before. Why? Because African consumers are still so unprotected and are vulnerable to being taken advantage of. One main objective of African Consumer is to educate and empower the consumers across Africa. This is because empowered consumers demand safe goods, better product standards and quality assurance: and demand that agreements and contracts are honoured.
Know Your Consumer rights
The right to have basic needs met – in provision of food, clothing, shelter, health and public utilities. The right to safety - protection against products, production processes and services that are hazardous to health or life. AFRICAN CONSUMERS MAGAZINE |
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The right to be informed - having the facts needed to make an informed choice and protection against misleading advertising and labelling. The right to choose - able to select from a range of products and services offered at competitive prices with an assurance of satisfactory quality. The right to be heard - having consumer interests represented in the making and execution of government policy and in the development of products and services. The right to redress – getting fair settlement of just claims, including compensation for misrepresentation, shoddy goods or unsatisfactory services. The right to consumer education – acquiring necessary knowledge to make informed choices about goods and services; basic awareness of consumer rights and responsibilities and
AFRICAN CONSUMER
how to act on them. The right to a healthy environment - To live and work in an environment that is nonthreatening to one’s well-being.
Understand Your Responsibilities
“With rights come responsibilities,”
says Consumers International You, as a consumer, have a responsibility to have: Critical awareness – more questioning about the provision of quality goods and services. Involvement or action – consumers asserting themselves and acting to ensure they get a fair deal.
Social responsibility – awareness and sensitivity around the impact of your actions on other citizens and on prevailing economic and social realities. Ecological responsibility - heightened sensitivity of the impact of consumer decisions on the physical environment, with a focus on environmental conservation. Solidarity – using the power of numbers of citizen groups to attract attention to consumer interests. Report all unsatisfactory products or services to the nearest public regulatory body or consumer protection group such as African Consumers Find a full list of these groups at: http://www.consumersinternational.org. http://www.hg.org/consume.html www.AfricanConsumers.org
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SHORT CODE EMBASSIES AUSTRALIA AUSTRIA BELGIUM BENIN BRAZIL CANADA CHINA COTE D’IVOIRE DENMARK FRANCE GAMBIA GERMANY GUINEA INDIA IRELAND ITALY KOREA JAPAN LEBANON LIBERIA MALI MOROCCO NIGERIA NORWAY PHILIPPINES POLAND SPAIN RUSSIA SENEGAL SWITZERLAND TOGO CONGO TURKEY U.K U.S.A
191
SIERRA LEONE SOUTH AFRICA TOGO USA DRC ZIMBABWE
030 221 6400 030 278 3368 030 277 6561 030 277 4860 030 277 4908 030 277 3791 030 277 7073 030 277 2611 030 222 6972 030 221 4950 030 231 5840 030 222 1311 030 277 7921 030 277 5601 030 251 8112 030 277 5621 030 277 7533 030 276 5060 030 277 6727 030 277 5641 030 266 3278 0303 277 5669 030 277 6158 030 222 0101 030 251 6442 0303 250 2829 030 277 4004 030 277 5611 030 277 0265 030 222 8125 030 277 7950 030 224 5977 030 276 8567 030 222 1665 030 277 5347
AERO AIRPORT AEROGEM AVIATION AMERICAN AIRLINES AIR IVOIRE AIR SENEGAL INT ANTRACK AIR ALITALIA BELVIEW AIRLINES BRITISH AIRLINES BRUSSELS AIRLINE CATHAY PACIFIC DELTA AIRLINES EGYPT AIR EMIRATE AIRLINES KENYA AIRWAYS KLM LUFTHANSA MIDDLE EAST NORTH AMERICAN ROYAL AIR MAROC ROYAL DUTCH SOUTH AFRICAN AIR KOTOKA AIRPORT
030 268 1978/9 030 276 9298 030 268 8804 030 224 2056 030 278 0567 030 276 5377 030 278 33119/21 030 233 0329 030 221 4996 030 224 3923 0208 213 8270 030 276 5262 030 277 3528 030 223 0319 030 224 1560 030 221 4700 030 224 3893 030 223 0867 030 291 1087 030 276 6333 030 277 6509 030 278 3676 030 277 6171
24 HR EMERGENCY CENTRES TRUST HOSPITAL NYAHO CLINIC
HOSPITALS
AKAI HOSE CLINIC AKAI HOUSE (OSU) 37 MILITARY HOSP. KORLE-BU LISTER HOSPITAL NYAHO CLINIC PRINCESS MARIE
61 43 32 229 55 237 1 45 20 33 220 39 81 850 82 231 218 223 212 264 234 221
AFRICAN CONSUMERS MAGAZINE |
232 27 228 1 243 263
AIRLINES & AIRPORTS
INT. DIALING CODES AUSTRALIA AUSTRIA BELGIUM BENIN BRAZIL CAMEROON CANADA DENMARK EGYPT FRANCE GAMBIA ITALY JAPAN NORTH KOREA SOUTH KOREA LIBERIA LIBYA MALI MOROCCO NAMIBIA NIGERIA SENEGAL
POLICE EMERGENCY
030 277 6787 030 277 5341 030 278 4772 030 276 3821 030 277 6111 030 266 5401 030 281 2315/6 030 277 5341 030 266 4137
MAJOR BANKS
ACCESS BANK 030 278 4143 BANK OF GHANA 030 266 6902 BARCLAYS BANK 030 278 4049 CAL BANK LTD 030 268 0061 CDH SECURITIES LTD 030 266 7425 CREDIT REFERENCE 030 278 2581 DATABANK GROUP 030 266 9421 ECOBANK 030 268 1147 NIB 030 266 1701 SG-SSB 030 220 2020
REAL ESTATES
REDROW DEV. LTD 0244201884 A&C DEVELOPMENT 030 2515055 ARABELLA RESID. 0302221742 / 08
192
FIRE SERVICE EMERGENCY
0249666633 EXPRESS PROP. MGT 030 276 8886/ fax: 030278 4210
RESORTS
BUSIA BEACH BUSUA INN RAMANDA BEACH DUTCH HOTEL ELMINA BEACH HILLBURI ABURI LOU MOON LODGE NEW COCO BEACH
020 638 8029 0207 373 579 030271 7235-7 030 271 1111 033 234 00102 024 438 5008 020 824 1549 030 271 7235
CULTURAL CENTRES BRITISH COUNCIL NEBUKE FOUND. ALLIANCE FRANCAIS GEOTHE INSTITUTE
030 268 3068 028 910 2163 030 277 3134 030 277 6764
CASINOS
MILLIONAIRES ACCRA 030 277 4339 LA PALM CASINO 030 278 5420/1 MILLIONAIRES KUMASI 030 204 9868 PICADILLY CASINO 030 276 3095
BARS & CLUBS
JOKERS CENTER BUS STOP RYAN’S IRISH PUB ACCRA BAR CHESTER’S BAR THE HONEY SUCKLE
024 437 0752 030 222 0930 030 276 2334 030 278 7811 030 276 2771 030 278 0774
TECH TAKE
SMART PHONE
SMART BUSINESS 7 WAYS MOBILE HAS AFFECTED AFRICA! The Mobile phone is 40 years old this year - Believe it or not the first ever mobile phone call was made on April the 3rd 1973 when a senior engineer named Marty Cooper at Motorola called a colleague at a rival telecommunications firm and announced he was calling from a “real cellular telephone”
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In 40 years, the industry has come a long way. The mobile phone has revolutionised the world, countries where land lines are a rarity can conduct business, a report shows that both Africa and India’s GDP has increased by 5% because of the mobile phone.
Marty Cooper – Man who invented the mobile phone.
In a world of 7 billion people, 6 billion own a mobile phone. It is estimated that by 2016 there will be a billion mobile phones on the continent of Africa alone.
A little over a decade ago there were about 100,000 phone lines in Nigeria, Today Nigeria has close to 100 million mobile phone lines, making it Africa’s largest telecoms market, according to statistics by the Nigerian Communications Commission.
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Last October, for the first time ever, the number of Nigerians accessing the internet via their mobiles surpassed the number of desktop internet users, figures from Statcounter show.
The mobile phone is fast becoming a key advertising platform in Africa. For example, 47% of consumers confirm they use their smartphone to search for local information such as a local store they want to visit. 56% of us use our mobiles to sign into social media sites such as facebook and twitter. So tell me, do you have a mobile friendly website? If not, it’s time to make a change.
But, Be Careful……. It is generally agreed that using a hand-held mobile phone while driving is a distraction that brings risk of road traffic accidents. So we need to use hands free sets to avoid such hazards.
The potential impact of the kind of electromagnetic fields generated by cellular phones on the human brain has been a subject of debate recently.
Stats courtesy of http://www.rapidmarketplace.com
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Restaurants AFRICAN RESTAURANTS AFRIKIKO ASANKA LOCAL BUKA ETHIOPIAN RESTAURANT RED CHILLI TANTE MARIE HOME TOUCH
030 222 9997 030 278 6328 030 278 2953 024 306 6165 024 790 2809 030 277 8914 030 277 7662
CONTINENTAL RESTAURANTS CITIZEN KOFI (REST. XANGO) THE GRILL LE TENDEM FRANKIE’S LIVINGSTONE AU GRAND ECUYER CAPTAIN HOOK LE CHAUMIERE LE BOUQUET LANDING REST LE MAGELLAN MAMA MIA (DELIVERY) MONSOON ZANZIBAR
030 278 7822/ 030 278 7811 024 966 6333 030 276 2959 030 277 3567 030 276 7740 030 275 6643 030 276 2228 030 277 2408 030 277 2417 030 276 0775 030 277 7629 024 426 4151 030 278 2307 0244 890 990
ORIENTAL RESTAURANTS BALI HAI CHEZ LEIN CHINA HOUSE CITY GARDEN REST DRAGON HOUSE DYNASTY NOBLE HOUSE HINLONE KOHINOOR
030 277 1700 030 277 5356 030 276 0284 030 222 1710/29 030 276 2988 030 277 5496 030 276 5151 030 277 2782 030 277 1999
PEARL CHINESE HERITAGE ZANZIBAR
024 440 6746 030 278 5252 0244 890 990
OTHER RESTAURANTS IL CAVAILIERE PAZZO 030 282 3131 024 676 7777 TAVERNA TROPICANA 030 222 9101 MELTING MOMENTS 0244 661 069 030 277 0834 LE MUST FRENCH REST 0244 661069 MICHELANGELO 0244 223 533 CHASE LOUNGE 030 277 8477 0544 104 204 CAFE DEZ AMIS 0302 782 9371 RED CHILLI 024 790 2809 FIREFLY LOUNGE BAR 030 277 7818 RHAPSODY’S REST 0244 337 825 OSEKAN REST. 0245 352 912 0302 775 496 3121 SUSHI BAR 026 777 3121 CROWN APARTMENTO 030 277 1713 PISASSO 030 277 1712 / CROWN APARTMENT 030 291 7527 MAGNOLIAS REST BAR 0206 400 615 THE GRILL 024 433 1000 024 966 6333 CHEZ MARIE LOU REST 030 277 4891 JADE GARDEN 024 460 8281 KOFFEE LOUNGE 030 292 5067 0302 50 0185 EDDY’S PIZZA 054 413 3397 LE BISTRO REST 030 776 738 RICE ‘N’ SALADS 027 740 1009 RISTORANTE BOI MOI 030 278 4015 SWEET ROSE CHINESE 030 281 6252
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THE DEATH OF THE PC
TECH TAKE
WILL THE HUMBLE PC EVER BECOME OBSOLETE?
Is the death of the PC imminent?
T
he days of paying for costly software upgrades are numbered. Sales of personal computers — including laptops and desktops — are at a record low. According to research firm IDC, global sales of PCs dropped 14% last quarter — nearly double what the analysts expected. Mobile has grown to take a significant portion of Web traffic, for example 56% of us use our mobiles to sign into social media sites such as facebook and twitter; and this number will continue to grow. It is fast becoming a key advertising platform in Africa. For example, 47% of consumers confirm they use their Smartphone to search for information such as a local stores and services. For web-browsing, Internet banking, word processing and presentations, we can see a move towards mobile devices and hence an overall PC sales decline. This can be exacerbated if file systems such as DropBox becomes more popular.Whereas plenty of
businesses in Europe see the importance of having a mobile-optimized site, however less than two percent of business websites in Africa are optimized for mobile systems, according to an estimate by technical experts. Do you have a mobile friendly website? If not, it’s time to make a change. Please contact our technical partners, Delta3 International on 0202 621 350 (www.Delta3.co)
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CONSUMER INFO
Have you ever received an UNSATISFACTORY product or service delivery? Contact the following agencies:
Ghana
Which Africa Email: info@whichafrica.com The Ghana Standards Board Telephone: +233 30 2500066 / 030 2500065 Email:gsbdir@ghanastandards.org The Food and Drugs Board Email: fdb@fdbghana.gov.gh Telephone: +233-302-233200 / 235100 / 225502
South Africa
National Consumer Commission Telephone: +26 086 026 6786 Email: NNetshitomboni@thencc.co.za
Kenya
Consumer Information Network of Kenya (CIN) Telephone: +254 20 555 774 Email: admin@consumerupdate.org
Public Utilities Regulatory Commission Telephone: +233 30 2244181/ 2244183 Email: purcsec@ghana.com Consumers Association of Ghana (CAG) Telephone: +233 20 811 99 66 consumersghana@yahoo.com
Nigeria
Consumer Protection Council Telephone: +234 9 5230343 cpcnigeria@yahoo.co.uk or info@cpcnigeria.org Consumer Protection Organization of Nigeria (CPON) Telephone: +234 1 80381 99317 Customer Service Practitioners Association (CUSPA) Advocates improved customer service delivery in Nigeria . Nigerian Communication Commission (Consumer Bureau) EMAIL: consumerportal@ncc.gov.ng Tel: +234-9-4617000
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BUYERS
GUIDE
Samsung Galaxy S4 A superb smartphones that excels in most areas, but its let down by softwares glitches, and a main rival that’s a little bit better in most areas WHICH AFRICA STAR RATING
HTC One Stunning design, plenty of advanceed features and flawless performance makes the HTC One our favourite high-end handset WHICH AFRICA STAR RATING AFRICAN CONSUMERS MAGAZINE |
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BlackBerry Q10 A fantastic keyboard and BlackBerry 10 OS make this a great phone for messaging but it isn’t up to scratch in most other areas WHICH AFRICA STAR RATING
Nokia Lumia 720 An excellent camera and this month’s best battery life make the Lumia 720 our favourite midrange smartphone WHICH AFRICA STAR RATING AFRICAN CONSUMERS MAGAZINE |
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Sony Xperia SP Sony’s modest Xperia is well priced and has excellent battery life, but middling camera quality and a low-contrast screen WHICH AFRICA STAR RATING
Apple iPhone 5 No longer king of the hill, the iPhone’s power is on the wane - and it’s overpriced WHICH AFRICA STAR RATING
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CONSUMER COMPLAINTS
WOEFUL SERVICE FOR AFRICA CONSUMERS
G
hana has been ranked as the country with the highest mobile broadband penetration in Africa, says a recent International Telecommunications Union (ITU) report.
viders get away with providing us such poor quality of services? Is it because most of us are not doing anything about it, but rather shrugging our shoulders and accepting to settle for less?
Today Nigeria has close to 100 million mobile phone lines, making it Africa’s largest telecoms market.
Together we can do something about it by voting with our feet and move our service to another service provider!
But are we getting good value for our money in Africa? Take the case of an SME that recently engaged the services of Vodafone Ghana for their Broadband service. Service installed on 1st June, no internet on the 4th. Took Vodafone 5 days to resolve the matter. Internet service down again on the 17th; this time it took another 5 days to resolve the issue. The SME promptly cancelled their contract with Vodafone and engaged another service provider. Millions of Africa Consumers are running out of patience with poor service quality among mobile phone operators.
Mobile Number Portability (MPN) allows you to move from one mobile service provider to another without changing your mobile phone number. It empowers you to terminate your relationship with your current network service provider if you are dissatisfied with the quality of services provided. To keep the discussion going, Like us on facebook www.facebook/whichafrica Follow us on Twitter
How do these providers get away with providing us such poor quality of services? Take the case of Michelle; she reported MTN keeps deducting her credits, even when she doesn’t use the phone! She’s still waiting for MTN to explain why this is the case! In late November, the Ghana telecoms regulator banned South African group MTN, Ghana’s most popular network with 11.7m subscribers, from selling new SIM cards because of call drops and deteriorating service. Why they lifted the ban is unknown to us as we have not noticed any improvement in service. But the Big question is: How do these proAFRICAN CONSUMERS MAGAZINE |
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EVENT
PRODUCT LAUNCH
HENNESSY FUTURA
A
fter quite a bit of rumour and speculation, the very special limited edition bottles of Hennessey, dubbed Futura were unveiled to celebrities and some members of the public at a private event held at the Cahaya Lounge East Leggon on September 26. With Imexco Ghana (the official distributor) leading the way, several musicians, actors, presenters, and chief executive officers were there to grace the occasion and taste fine cognac from the very special bottles of Hennessey Futura.
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“I wanted to do something that had never been done before, which of course affected my choice of color,”
Some of the VIPs who attended include Charlotte Gustavsson, CEO of Viasat 1; Gill Kemami, General Manager of Oglivy & Mather; Ignace, CEO of 4syte TV; Makeba Boateng, CEO of MCPR – Africa, and Bola Ray, the MC on the night. Which Africa was honoured to cover this and other quality product launch. Contact us today on info@whichafrica.com
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AUTO
CAR BUYING TIPS
B
uying a car is one of the biggest investments we can make in our lifetime; as such every care must be taken to avoid the potential pitfalls that come with such investment. To help our readers, Which Africa has compiled a checklist to assist you in your decision-making process. BEFORE YOU GO:
Decide on your budget and stick to it! It’s easy to get carried away and forget that you have school fees and the rent or mortgage to pay! Do your research about the type of vehicle you are interested in. Decide what car features and engine capacity you want. Check out vehicles with good resale value. Find out which banks offer competitive car financing. Make sure you are very clear about the terms and conditions of any financing and terms for repayments, especially what penalties will be incurred if the terms are broken or payments are late or missed Don’t be afraid to seek expert advice. It could save you money in the end and cost less than buying a car at an over-inflated price. AFRICAN CONSUMERS MAGAZINE |
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AT THE DEALERSHIP / SELLER:
Don’t be afraid to take your time and ask all the necessary questions. Don’t be afraid to ask for a discount and negotiate for a better deal Check the advertised price doesn’t have hidden exclusions or additions. Check the terms and conditions of the dealer’s after-sales service. Check the model carries all standard specifications as advertised. Ask about the terms and conditions and the period of the warranty including any exclusions. Play safe and don’t commit until you are 100% sure
Whatever you’re looking for, don’t forget to indulge yourself. Visit the luxury dealers too. It might be the closest you’ll get to your dream car! AFRICAN CONSUMERS MAGAZINE |
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SPORTS
THE DRUG
ARE AFRICA ATHLETES CLEAN?
CHAMPIONS!
F
or months now, the world of sports has lurched from one doping crisis to another. The most high profile being the raft of recent positive doping tests, most damagingly involving two of history’s fastest men, Tyson Gay and Asafa Powell.
WHAT TYSON GAY SAID WHAT ASAFA POWELL SAID
August 2011 ‘For the sport itself, it’s unfair but that’s the way it is. I don’t think people can stop drugs. I don’t think it will ever stop. I just have to live with it and make sure I beat whoever’s in the race even if there’s people on stuffs in there.’ July 2013 ‘I want to be clear in saying to my family and friends and most Of all my fans worldwide that I have never knowingly or willfully taken any supplement or substance that breaks any rules. I am not now-nor have I ever been a cheat’
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February 2008 ‘Everything you do in the dark comes to light and I think a lot of people in this sport have really seen that. You can’t get away with that kind of thing; it’s going to come out no matter how hard you try to hide it.’ July 2013 ‘I don’t have a sabotage story… I basically put my trust in someone and was let down. I know exactly what went on, but I can’t discuss it right now. I will take whatever I get like a man.’
THE 5 FASTEST MEN AND HOW THEY’VE TESTED... USAIN BOLT (Jam)........ 9.58 The world record-holder has never failed a drug test
WHAT WADA SAID
The World Anti-Doping Agency (WADA) works towards a vision of the world that values and fosters doping free sport. “Play true” is WADA’s tagline.
YOHAN BLAKE (Jam)........ 9.58 The 100m world champion served a threemonth ban for a drug-related offence. TYSON GAY (USA)........ 9.58 Tested positive for a banned substance in May ASAFA POWELL (Jam)........ 9.58 Failed a test for a banned stimulant in the Jamaican Championship in June NESTER CARTER (Jam)....... 9.58 Uncomfirmed reports of positive test this year
WHICH AFRICA SAYS…. We do not support or encourage or tolerate the use of performance-enhancing drugs whether it was on purpose or not. As such we appeal to all our readers to speak out and inform the authorities if they know of anyone taking illegal drugs in sports or any other walks of life.
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SPORTS
MEMORY OF
ACCRA
FLOWER SHOW
The Accra Flower Show is designed to help beautify Ghana, enhance its green spaces and make it a pleasant habitat for its citizens while contributing to making Ghana a compelling investment and tourism destination. AFRICAN CONSUMERS MAGAZINE |
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FASHION AFRICA
An African Revolution – Fashion Made in Africa. We question if Africa is having it’s own Fashion Revolution? Is Africa Fashion’s final frontier? Can Africa be realistically open for business? Tell us what you think: info@africanconsumers.org AFRICAN CONSUMERS MAGAZINE |
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