Pfeiffer Catalog by Wiley India

TRAINING PACKAGES & ASSESSMENTS • ACTIVITIES, GAMES & EXERCISES • PROFESSIONAL DEVELOPMENT BOOKS

ESSENTIAL RESOURCES FOR TRAINING & HR PROFESSIONALS

NEW RELEASES!

•T he Leadership Challenge Mobile Leader Tool PAGE 5 Hands-on content you can put to work immediately! •F ive Dysfunctions of a Team Workshop—Second Edition! PAGE 19 Tap into your organization’s ultimate competitive advantage—teamwork! •T he 2012 Pfeiffer Annuals PAGE 28 With new examples, tools, and guides. •T he Encyclopedia of Human Resource Management PAGE 32 Is your HR department current and compliant?

www.pfeiffer.com

2012

TABLE of CONTENTS

Welcome to Pfeiffer

Pfeiffer serves the professional development and hands-on resource needs of training and human resource practitioners and gives them products to do their jobs better. We deliver proven ideas and solutions from experts in HR development and HR management, and we offer effective and customizable tools to improve workplace performance. Whether you are a novice or a seasoned professional, Pfeiffer is the source you can trust to make you and your organization more successful. S E C T I O N O N E : Training Packages & Assessments The Leadership Challenge Forum 5 Leadership Development 5-15 Management Development 16-18 Teams 19-20 Emotional Intelligence 21-22 Training & Development 23-25

SECOND Edition

The FIVE

DYSFUNCTIONS of a TEAM

FA C I L I TAT O R ’ S G U I D E THE OFFICIAL GUIDE TO CONDUCTING THE FIVE DYSFUNCTIONS WORKSHOPS FOR TEAMS AND TEAM LEADERS

PAT R I C K L E N C I O N I BASED ON THE NEW YORK TIMES BEST-SELLING BOOK

S E C T I O N T W O : Activities, Games & Exercises Featuring proven resources from: Elaine Biech The 2012 Pfeiffer Annuals Lorraine L. Ukens Marcia Hughes

THE BOOK OF

ROADTESTED ACTIVITIES

27 28 29 29

EDITOR

ELAINE BIECH

Essential resources for training and HR professionals

Essential resources for orr tr tra training g and HR professionals

40TH

ANNIVERSARY EDITION

The 2012 Pfeiffer Annual

ANNIVERSARY EDITION

The 2012 Pfeiffer Annual

Consulting

Training

Elaine Biech, editor

Experiential Learning Activities

Instruments

Articles

Co-published with

S E C T I O N T H R E E : Professional Development Books Featuring new resources from:

Essential resources for training and HR professionals

professionals for training and HR Essential resources

Essential resources for training and HR professionals

C R E AT ING

William Rothwell 32 Nancy Flynn 34 Darlene Van Tiem 35 Judith Humphrey 40 Karl M. Kapp 42 Index 47

VIDEO

FOR TEACHERS AND TRAINERS

Producing Professional Video with Amateur Equipment

THE

For more information on the Pfeiffer Partner Program Please see page 14 or contact: CJ Hwu chwu@wiley.com; +65 6643 8000

MANAGING PROJECTS A Practical Guide for Learning Professionals

GAMIFICATION

INSTRUCTI ON OF LEAR NING AND AND STRATEGIES

LOU RUSSELL

GAME-BASED METHODS EDUCATION FOR TRAINING AND

KARL M. KAPP

T I M O T H Y W. S PA N NAU S

Co-published with

For book inquiries and orders call:

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Customize your training EvEry organization is uniquE. EvEry cliEnt has distinct nEEds. now you can finally tailor your training program to suit the organization.

PfeifferCustom is a new, easy-to-use, online service that allows you to combine our proven workshop content—including The Leadership Challenge® and The Five Dysfunctions of a Team—with your own, to create a custom solution. CHOOSE exactly the content you need BUILD only the programs you want PERSONALIZE the packaging to make it your own DELIVER it all in the time you have SAVE tImE AND EffORt. Ready-to-use content and easyto-use tools reduce your development time significantly.

SAVE mONEy. Buy only the content you need and offer a more focused and effective program. ExPAND yOUR REPERtOIRE. Get access to a broad library of trusted content, starting with our five most in-demand programs, with more to be added over time. BUILD yOUR BRAND. Put your name, logo, and brand on the final product. DELIVER wHAt yOUR CLIENtS wANt, tHE wAy yOU wANt It, wHEN yOU wANt It. You can easily customize for time, content, and even format.

OPEN fOR BUSINESS ONLINE 24/7. DELIVERED tO yOUR DOOR.

Visit www.pfeiffercustom.com to learn more * This program is not available in Asia

Training Packages

Assessments

For CUSTOMIZABLE WORKSHOPS and evidence-based instruments. Ask Pfeiffer. In this section youâ&#x20AC;&#x2122;ll find our new and best-selling workshops and assessments. These training packages all contain facilitator guides that give you everything you need to conduct powerful workshops and provide insightful assessments.

leadership Development

The Leadership Challenge e-Learning Program

ABOUT THE AUTHORS

James M. Kouzes, Barry Z. Posner Now for the first time, The Leadership Challenge is available in a state-of-the-art e-learning program that will not only help develop your leaders, but teach them how to apply those key leadership strategies to their teams. Codeveloped with award-winning e-learning developer Enspire Learning, the program provides:

» A 130-minute interactive and self-directed online

course covering the modules of The Five Practices of Exemplary Leadership: Model the Way, Inspire a Shared Vision, Challenge the Process, Enable Others to Act, and Encourage the Heart

» A ctivities and information, as well as interactive handouts, stories, and multimedia resources

» A printable certificate of completion for the course, as well as a congratulatory video from Jim and Barry themselves!

With The Leadership Challenge® e-Learning Program participants can schedule coursework around personal and professional lives as they learn at their own pace, moving along as they master each module. There’s no more versatile, economical way to make “leadership everyone’s business” in your organization.

Discover more at www.leadershipchallenge.com/go/elearning

Put The Five Practices of Exemplary Leadership into action with The Leadership Challenge Mobile Leader Tool

NEW

JAMES M. KOUZES is the dean’s executive professor for leadership, Leavey School of Business at Santa Clara University. A popular seminar and conference speaker, he has been cited by the Wall Street Journal as one of the 12 most requested nonuniversity executive-education providers to U.S. companies. BARRY Z. POSNER is professor of leadership at the Leavey School of Business at Santa Clara University, where he served as dean of the school for 12 years. He has served on several boards (both corporate and nonprofit) and on the faculty of numerous executive education programs. He has published over 80 articles and sits on the editorial boards of several journals. THE LEADERSHIP CHALLENGE E-LEARNING PROGRAM ISBN 978-0-470-63156-0 USD $300.00/CAD $360.00

Now available in the iTunes App Store.

*This program is not available in Asia

“An absolutely outstanding way to network with professionals from around the world who share the same passions and interests concerning the topic of leadership.”— Jody Rogers, director of executive skills and professor, Trinity University

San Francisco July 26-27

Celebrate 25 years of The Leadership Challenge… In the Forum’s open, intimate atmosphere, you’ll find: • Opportunities to network with colleagues • Keynotes from noted leadership experts • Content-rich lectures and group discussion •A ctivities-based workshops to build your Five Practices skills

•A nd of course, the Leadership Challenge creators themselves, Jim Kouzes and Barry Posner!

Pre- Con fe re n ce Workshops Jul y 24 & 2 5 • The Leadership Challenge® Workshop • LPI Pilot Certification • The Student Leadership Challenge Facilitator Certification Also be sure to stay and celebrate the 25th Anniversary of The Leadership Challenge, Friday evening, July 27th, 2012!

P8F2A 2410

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Leadership Development

The Leadership Challenge Workshop ®

Fourth Edition

James M. Kouzes, Barry Z. Posner Start leading today—develop exemplar y leaders throughout your organization. Immensely practical and hands-on, The Leadership Challenge® Workshop is designed to inspire, engage, and help participants develop the leadership skills needed to meet whatever leadership challenges lay ahead. The core curriculum is structured around seven components, including five independent modules that focus specifically on each of The Five Practices of Exemplary Leadership®. Each module describes the practice, reviews the Leadership Practices Inventory (LPI) items related to that practice, and ends with techniques that ask participants to reflect on how to apply what they have learned to a current leadership challenge of their own. With a plan of action in hand for taking the key learnings from the workshop back to the workplace, participants are prepared to implement these new leadership practices back on the job, beginning Day 1. Discover more about The Leadership Challenge Workshop Online Pre-Work. Visit www.lpionline.com to learn how the online pre-work can benefit you!

The Leadership Challenge DVD 25th Anniversary Edition

Celebrating 25 years of exemplary leadership!

This all-new DVD features video of Kouzes and Posner reflecting on The Five Practices of Exemplary Leadership model and the years of research behind it. Now celebrating its 25th anniversary, The Five Practices of Exemplary Leadership® are evidence-based, yet simple to understand.

FACILITATOR’S GUIDE PACKAGE Includes detailed preparation instructions and checklists; a Five Practices/ Ten Commitments poster and flash drive that contains suggested agendas, planning checklist, detailed scripts, electronic facilitator’s guide, video case studies, pre-work files, slide deck, handouts, and a DVD with all video content. Sample copies of all participant material are also included in the package—Participant Workbook, An Introduction to The Five Practices Workbook, Practice Book, Vision Book, Values Cards, and TLC Card. ISBN 978-0-470-59217-5 USD $799.00/CAD $879.00/ £535.00/€690.00

PROGRAM LENGTH 2 days (with 1-day and half-day options)

ISBN 978-1-118-36579-3 USD $838.80/CAD $699.00/£470.00/€680.00

Also available separately All package elements are also sold separarately. Go to pfeiffer.com or speak to a customer care representative for details. Participant Workbook

Vision Book

ISBN 978-0-470-54355-9 USD $129.00/CAD $142.00/£90.00/€119.00

ISBN 978-0-470-59203-8 USD $25.00/CAD $28.00/£16.99/€21.90

Card

Practice Book

ISBN 978-0-470-55971-0 USD $2.00/CAD $2.00/£1.99/€2.90

ISBN 978-0-470-59197-0 USD $35.00/CAD $39.00/£23.99/€30.90

Poster

An Intro to The Five Practices of Exemplary Leadership Participant Workbook

ISBN 978-0-470-55972-7 USD $10.00/CAD $11.00/£6.99/€8.90

ISBN 978-0-470-59198-7 USD $79.00/CAD $87.00/£55.00/€71.90

P8F2A 2410

Leadership Development The Challenge Continues James M. Kouzes, Barry Z. Posner Built on the notion that leadership development is an ongoing process rather than an event, this refresher program aims to address two big challenges facing leadership development professionals today: helping leaders remain focused on implementing their new skills and behaviors over time, and sustaining their enthusiasm for practice and learning following the initial leadership development program experience. Any leader who has completed either The Leadership Challenge® Workshop or the Leadership Is Everyone’s Business Workshop, and the Leadership Practices Inventory (LPI) as part of his or her own leadership development journey will benefit from this follow-up program. In particular, each of the programs’ 90-minute modules is designed to speak to the questions and issues most often faced by leaders who have been working to implement The Five Practices of Exemplary Leadership® for at least the previous nine to twelve months.

JAMES M. KOUZ ES | BARRY Z. POS N E R WITH JANE B OZARTH

llenge [chacon tin

model the way

WITH JANE B OZARTH

llenge [chacon tin the

]

ues

PARTICIPANT W ORKBOOK

inspire a shared vision

JAMES M. KOUZ ES | BARRY Z. POS N E R WITH JANE B OZARTH

llenge [chacon tin the

Challenge the Process ISBN 978-0-470-40285-6 USD $29.00/CAD $32.00/ £19.99/€25.90

Model the Way

Enable Others to Act

ISBN 978-0-470-40282-5 USD $29.00/CAD $32.00/ £19.99/€25.90

ISBN 978-0-470-40284-9 USD $29.00/CAD $35.00/ £19.99/€25.90

]

ues

Participant Workbooks Sold Separately ISBN 978-0-470-40281-8 USD $29.00/CAD $32.00/ £19.99/€25.90

]

ues

PARTICIPANT W ORKBOOK JAMES M. KOUZ ES | BARRY Z. POS N E R

PARTICIPANT W ORKBOOK

Inspire a Shared Vision

facilitator’s guide

the

encourage the heart

FACILITATOR’S GUIDE PACKAGE The Facilitator’s Package features step-by-step instructions, suggested agendas, sample copies of each participant workbook, and detailed scripts for conducting the modules in both traditional and virtual classroom settings, as well as a flash drive with slides and reproducible handouts. ISBN 978-0-470-46237-9 USD $299.00/CAD $329.00/ £200.00/€259.00

JAMES M. KOUZ ES | BARRY Z. POS N E R WITH JANE B OZARTH

llenge [chacon tin the

]

ues

PARTICIPANT W ORKBOOK

enable others to act

Encourage the Heart ISBN 978-0-470-40283-2 USD $29.00/CAD $32.00/ £19.99/€25.90

PROGRAM LENGTH 5–90 minute sessions TLC pre-work is now online! Visit www.lpionline.com for more information.

F R O M T H E B E S T S E L L I N G AU T H O R S O F T H E L E A D E R S H I P C H A L L E N G E A N D L E A D E R S H I P P R AC T I C E S I N V E N TO RY ( L P I )

The Encouraging the Heart Workshop James M. Kouzes, Barry Z. Posner Expanding on the “Encouraging the Heart” segment of their best-selling The Leadership Challenge, Jim Kouzes and Barry Posner have now devised The Encouragement Index, a 21-item survey that measures how frequently a leader engages in encouraging behavior. It is designed to be a personal development tool that will give leaders an idea of their strengths and opportunities for improvement in the practice of Encouraging the Heart. A Facilitator’s Guide, sold separately, will cover administration and debriefing of the Index, as well as tips and techniques for incorporating the existing book and workbook into a short workshop based on the Index.

JAMES M. KOUZES | BARRY Z. POS N E R

THE

ENCOURAGING

THE HEART WOR KS HOP facilitator’s guide THE MOST TRUSTED SOURCE ON BECOMING A BETTER LEADER

F R O M T H E B E ST S E L L I N G AU T H O R S O F T H E L E A D E R S H I P C H A L L E N G E A N D L E A D E R S H I P P R AC T I C E S I N V E N TO RY ( L P I )

JAMES M. KOUZES | BARRY Z. POS N E R

The Encouraging the Heart Workbook ISBN 978-0-470-87683-1 USD $19.95/CAD $23.95/ £13.99/€17.90

ISBN 978-0-470-59637-1 USD $89.00/CAD $98.00/ £60.00/€77.90

THE ENCOURAGEMENT INDEX F R O M T H E B E ST S E L L I N G AU T H O R S O F T H E L E A D E R S H I P C H A L L E N G E A N D L E A D E R S H I P P R AC T I C E S I N V E N TO RY ( L P I )

Sold Separately

FACILITATOR GUIDE PACKAGE This Encouraging the Heart Workshop package includes everything you need to conduct a two-hour, half-day, or fullday workshop, including the Facilitator’s Guide, and sample copies of The Encouragement Index and The Encouraging the Heart Workbook.

PROGRAM LENGTH 2 days, full day, or half day

JAMES M. KOUZES | BARRY Z. POS N E R

The Encouragement Index ISBN 978-0-470-50494-9 USD $10.00/CAD $12.00/ £6.99/€8.90

THE

ENCOURAGING

THE MOST TRUSTED SOURCE ON BECOMING A BETTER LEADER

THE �HEART WORKBOOK r ev i s e d e d it ion THE MOST TRUSTED SOURCE ON BECOMING A BETTER LEADER

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Leadership Development Leadership Practices Inventory (LPI) 360

LPI ONLINE ISBN 978-0-470-37907-3 USD $130.00/CAD $143.00/ £83.44/€99.77

James M. Kouzes, Barry Z. Posner Measure Up—Uncover the Strengths and Weaknesses of Your Leaders Exemplary leaders trust and value feedback, and what better way to uncover hidden strengths and weaknesses than through the LPI—a best-selling 360-degree assessment tool. More than 3,000,000 participants have completed it. Use the paper or online format to create effective, high-performing leaders.

Myers-Briggs Type Indicator Assessment and the Leadership Practices Inventory Combining Preferences and Practices ®

Leadership Plus Report

NEW

Combining your MBTI® and LPI® Results Leverage personality preferences and leadership practices. Through an exclusive partnership between CPP, Inc., and Pfeiffer, insights from both the MBTI and LPI have been integrated in one powerful new report. Now leaders can benefit from the power of personality and self-awareness in tandem with applied leadership behavior practices. The result gives leaders an unprecedented ability to expand their development and create a strategy for leadership excellence. ®

The LPI Action Cards James M. Kouzes, Barry Z. Posner, Jo Bell, Renee Harness This package is designed to reinforce the specific actions of the 30 LPI behaviors. Using the guide’s innovative activities, trainers, HR professionals, and consultants can facilitate learning opportunities for those who are committed to improving their leadership competencies. Working in small groups, participants each write down their own challenge and take turns suggesting how the problem can be solved using various LPI Actions.

Extraversion and Introversion

Myers-Briggs Type Indicator Leadership Style

James M. Kouzes, Barry Z. Posner, Jo Bell, Renee Harness This workshop can help any leader to clarify the personal and shared values that will guide them in all situations. The Values Cards are pre‑printed with words such as creativity, loyalty, and teamwork so that participants can identify and record the values that are most meaningful to them.

To begin, let’s take a look at how leaders use their Extraversion and Introversion preferences to demonstrate leadership through The Five Practices. ®

Extraverted Leaders

Introverted Leaders

• Sharing their ideas and thoughts

• Naturally leading by example

Extraversion ▪ Intuition ▪ Feeling ▪ Perceiving Inspire a Shared Vision by

The 16 MBTI® Types

Impassioned Catalysts

ISTJ

ISFJ

INFJ

INTJ

ISTP

ISFP

INFP

INTP

ESTP

ESFP

ENFP

ENTP

ESTJ

ESFJ

ENFJ

“I work so hard to be sure that others are included that sometimes I undermine my own authority—by either bullying or becoming a marshmallow. I know I’m a strong leader, but I forget that others need to see that side of me at times.” —ENFP senior administrator at a major medical center

ENTJ

Challenge the Process by

Enable Others to Act by

• Enticing others to get involved

• Quietly conveying expectations

• Expressing their passion with vigor

• Knowing their internal voice and vision well

• Working to clarify their values

• Working to share their vision

• Communicating in person to spread excitement

• Taking time to think through what really matters

• Appealing to the desires of others

• Imagining what could be, then leading toward it

• Brainstorming opportunities

• Exchanging ideas in one-on-one conversations

• Sharing vision using details (S) or big picture (N)

• Expending the energy to speak in front of others

• Remembering to save space for others to share

• Working to share their vision

• Focusing on others’ potential by exploring ideas

• Being mindful of the need to include others

• Using both critical thinking and active listening

• Thinking things through before sharing questions

• Teasing out the most important data

• Presenting strategies after careful consideration

• Moving forward by applying lessons of experience

• Typically addressing one challenge at a time

• Eliciting as many opinions as possible

• Analyzing internally, then picking viable solutions

• Looking to the full picture when innovating

• Giving data and information the attention they deserve

• Readily connecting people to accomplish tasks

• Giving people space to shine and develop expertise

• Using their contacts to create synergy

• Encouraging people to find their own style

• Obtaining buy-in at all organizational levels

• Not micromanaging others

• Using trust and candor to develop networks

• Building trust by modeling the standard for others

• Giving opportunities to those who want involvement • Focusing on actions with relationships as the goal Encourage the Heart by

ENFP Leaders

ENFPs are:

20%

8.1% of population 6.5% of leaders

15%

• Creating connections to celebrate accomplishments • Recognizing individual excellence appropriately • Using their network to foster community relationships • Giving attention via individual conversations • Giving attention via gregariousness and energy

• Demonstrating their interest in the people they lead

• Expressing how much they value each person

• Establishing connections to strengthen relationships

• Demonstrating appreciation for others

• Appreciating the value of thank-you e-mails, rewards

Myers-Briggs Type Indicator® Assessment and the Leadership Practices Inventory®: Combining Preferences and Practices Copyright 2012 by CPP, Inc. All rights reserved. Leadership Practices Inventory® Copyright © 2003 by James M. Kouzes and Barry Z. Posner. Published by Pfeiffer, an imprint of John Wiley and Sons, Inc. All rights reserved. The Leadership Practices Inventory® material is used by CPP, Inc., under license from the publisher, Pfeiffer, an imprint of John Wiley and Sons, Inc. Myers-Briggs Type Indicator, MBTI, and the MBTI logo are trademarks or registered trademarks of the MBTI Trust, Inc., in the United States and other countries. The CPP logo is a trademark or registered trademark of CPP, Inc., in the United States and other countries. Leadership Practices Inventory, LPI, The Five Practices of Exemplary Leadership, and Pfeiffer are registered trademarks of John Wiley and Sons, Inc.

10% 5%

US Population Supervisor

Manager

Executive

LEADERSHIP PLUS REPORT Myers-Briggs Type Indicator® Leadership Style Copyright 2008, 2012 by CPP, Inc. All rights reserved. The content of this report is based on Introduction to Type® and Leadership (CPP, Inc., 2008), by Sharon Lebovitz Richmond. Myers-Briggs Type Indicator, MBTI, Introduction to Type, and the MBTI logo are trademarks or registered trademarks of the MBTI Trust, Inc., in the United States and other countries. The CPP logo is a trademark or registered trademark of CPP, Inc., in the United States and other countries.

WITH JO BELL AND RENEE HARNESS

THE

LEADERSHIP HIP

PRACTICES ES INVENTOR INVENTORY RY ACTION CAR DS

F A C I L I T A T O R’S

G U I D E

ISBN 978-1-118-37830-4 USD $69.95 Market restricted

FACILITATOR’S GUIDE PACKAGE Includes step-by-step instructions on how to conduct nine exercises designed to reinforce the 30 LPI behaviors, and one sample deck of the cards. ISBN 978-0-470-46239-3 USD $50.00/CAD $55.00/ £33.99/€43.90

(LPI) ACTION CARDS SOLD SEPARATELY

WITH JO BELL AND RENEE HARNESS

THE

LEA D E RSH I P C H A LLE N G E VA L U E S C A R D S

F A C I L I T A T O R’S

ISBN 978-0-470-40448-5 USD $20.00/CAD $22.00/ £13.99/€17.90

FACILITATOR’S GUIDE PACKAGE This package includes 1 sample deck of the Values Cards ISBN 978-0-470-58007-3 USD $50.00/CAD $55.00/ £33.99/€43.90

G U I D E

Best-Selling Authors of The Leadership Challenge

K O U Z E S P O S N E R

VA LUE S CA RD S

The Five Practices® Model the Way by

ENFP

A Leadership Challenge® Resource.

The Leadership Challenge Values Cards Facilitator’s Guide Package

We can explore the intersection of the eight preferences and The Five Practices of Exemplary Leadership to create hypotheses about people’s leadership styles in action. When reviewing this section, keep in mind your own assessment results and pay particular attention to your preferences when considering ways to implement The Five Practices.

VALUES CARDS SOLD SEPARATELY ISBN 978-0-470-55970-3 USD $20.00/CAD $22.00/ £13.99/€17.90

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Leadership Development

The Accountability Experience

FACILITATOR’S GUIDE PACKAGE Includes case studies and role play exercises, scripts, PowerPoint® slide deck, lecture content, models and frameworks, action planning and instructions for using the assessment tool.

Linda Galindo Accountability is a hot issue in business as organizations face the toughest recession in years. Yet the notion of accountability is confused with punishment, fault, blame, and guilt. Accountability expert Linda Galindo, states the only true accountability is “personal accountability” and the only way to achieve it is to take responsibility for the outcomes of your choices, behaviors, and actions. This training program outlines a three-step process to accountability:

» C laiming ownership of a task (Responsibility) » T aking personal action to complete the task

ISBN 978-0-470-60710-7 USD $225.00/ CAD $248.00/£150.00/€195.00

The Accountability Experience Linda GaLindo author of the 85% solution

Participant Workbook

ISBN 978-0-470-61022-0 USD $240.00/ CAD $264.00/£160.00/€209.00

(Self Empowerment)

» A nswering for the Outcome (Accountability) The three-step process is tied together using the clear agreement form that allows managers and employees to create clear agreements around key assignments and track progress more effectively.

DELUXE FACILITATOR’S GUIDE PACKAGE Includes everything in the Facilitator’s Guide Package, plus a copy of the book The 85% Solution.

The Accountability Experience

PROGRAM LENGTH 1 day with scripts for shorter modules.

LINDA GALINDO AUTHOR OF THE 85% SOLUTION

Self Assessement

Sold Separately Participant Workbook

Poster

ISBN 978-0-470-60461-8 USD $39.00/CAD $43.00/ £26.99/€34.90

ISBN 978-0-470-60478-6 USD $10.00/CAD $12.00/ £6.99/€8.90

Self Assessment

Reminder Card

ISBN 978-0-470-60462-5 USD $12.00/CAD $13.00/ £8.99/€11.90

ISBN 978-0-470-60479-3 USD $2.00/CAD $2.00/ £0.99/€1.90

Fin

m co W BLE n..c HO NTA ? olul tio U OU tts CO Y rcen AC ARE85pe at

Also Available The 85% Solution How Personal Accountability Guarantees Success— No Nonsense, No Excuses Linda Galindo, with Versera Performance Consulting Hardcover • 256 pages • ISBN 978-0-470-50016-3 USD $22.95/CAD $27.95/£15.99/€20.90

How

PERSONAL ACCOUNTABILITY GUARANTEES SUCCESS

No Nonsense, No Excuses

LINDA GALINDO with Versera Performance Consulting

ABOUT THE AUTHOR

L I N D A G A L I N D O is president of Galindo Consulting (www.lindagalindo.com) and works with leaders who aim to improve their organizations, work, and personal lives through greater personal accountability. She works with CEO-level clients conducting executive assessments and coaching, keynotes, seminars, and retreats. She has 15 years of experience in cultural diversity, change management, accountability, leadership development, and cultural assessment.

P8F2A 2410

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Leadership Development

Courageous Leadership

Essential resources for training and HR professionals

coUr aG eoUs

A Program for Using Courage to Transform the Workplace

leade rsh i p

Facilitator’s Guide

Bill Treasurer

A ProgrAm for Using CoUrAge to TrAnsform The WorkPlACe

Courage is the first virtue of leadership success. Leaders require courage to make bold decisions even when there are dissenters, to say what needs to be said no matter the consequences, and to place their trust in those they manage. The Courageous Leadership workshop introduces a new organizational development practice called courage-building, guiding participants to:

leade rsh i p Bill TreAsUrer Author of Courage Goes to Work

» L earn about the three different types of cour-

COUR AG EOUS

age and when (and how) to use each

LEADE

»G ain insight into your own “courage history”

so you can use your past to strengthen your future

» U nderstand the impact fear has on personal

A PROGRAM FOR USING COURAGE to TRANSFORM THE WORKPLACE

LEADE RSH I P

and organizational performance

COURAGEOUS LEADERSHIP FACILITATOR’S GUIDE PACKAGE This Facilitator’s Guide Package provides you with all the materials you need to conduct the Courageous Leadership workshop, from understanding what courage is and isn’t, to a complete script for facilitating the workshop. This package also includes a copy of the Participant Workbook, Profile, and a flash drive with PowerPoint presentations for an executive briefing and the workshop; and a takeaway wallet card noting the key points of the workshop.

BILL TREASURER with Laura Shiver

» L earn about two distinct ways of leading and approaches for inspiring more courageous behavior among the people with whom you work

ISBN 978-0-470-56796-8 USD $225.00/CAD $248.00/ £150.00/€195.00

DELUXE FACILITATOR’S GUIDE PACKAGE Includes everything in the Facilitator’s Package, plus a copy of Courage Goes to Work ISBN: 978-0-470-56796-8 USD $225.00/CAD $248.00/ £150.00/€195.00

» D evelop an action plan for extending the value of the

PARTICIPANT WORKBOOK

» S tep up to challenges more readily, embrace change

ISBN 978-0-470-53713-8 USD $49.00/CAD $59.00/ £32.99/€42.90

workshop

more fully, and speak up more assertively.

“The Courageous Leadership program is a valuable tool for transforming workplace performance by building peoples’ courage. This is a top-shelf program that gets bottom-line results.” —Thomas Bell, CEO, Bank of America Merchant Ser vices “Courage is a core value at SPANX, and at the heart of everything we do to create winning products for our customers. SPANX has used, and benefitted from, many of the concepts related in this material.” —Laurie Ann Goldman, CEO, SPANX

Discover more at www.pfeiffer.com/go/courage

PROFILE ISBN 978-0-470-53711-4 USD $12.00/CAD $14.00/ £10.99/€14.90

REMINDER CARD ISBN 978-0-470-90265-3 USD $2.00/CAD $2.00/ £1.99/€2.90

PROGRAM LENGTH half day or 1-day workshops

ABOUT THE AUTHOR Bill Treasurer is founder and Chief Encouragement Officer of Giant Leap Consulting, a company that endeavors to build courage in people and organizations. High-profile clients include the Home Depot, SPANX, and NASA. Bill is also a member of the Pfeiffer Partner Program, and he wrote an article for the Spring 2009 issue of Leader to Leader.

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Leadership Development

Remarkable Leadership

Essential resources for training and HR professionals

A Learning Series

FAC I LI TATO R’S G U I D E

Kevin Eikenberry

12 programs for Creating Remarkable Leaders

Remarkable Leadership: A Learning Series was created to be practical learning experiences for leaders at all levels in an organization and designed to be delivered in small pieces, helping organizations both target specific skills and deliver needed skills in a relatively short time period. With the starting framework that leaders become remarkable through learning, Eikenberry sets out to challenge the participant to be more intentional about what, when, and how they learn.

REMARKABLE LEADERSHIP Kevin Eikenberry

author of Remarkable Leadership

The key to the learning series is the flexibility. There are 12 learning units and the facilitator guides, allowing you to pick and choose which topics you want to cover. Sold Separately Building Relationships

Focusing on Customers

ISBN 978-0-470-50182-5 USD $15.00/CAD $17.00/ £10.99/€14.90

ISBN 978-0-470-50187-0 USD $15.00/CAD $17.00/ £10.99/€14.90

Championing Change

Managing Projects and Processes Successfully

ISBN 978-0-470-50183-2 USD $15.00/CAD $17.00/ £10.99/€14.90

Valuing Collaboration and Teamwork

ISBN 978-0-470-50188-7 USD $15.00/CAD $18.00/ £10.99/€14.90

Remarkable Leadership

ISBN 978-0-470-50184-9 USD $15.00/CAD $17.00/ £10.99/€14.90

ISBN 978-0-470-50189-4 USD $119.00/CAD $131.00/ £80.00/€115.00

Communicate Powerfully

Taking Responsibility and Accountability

ISBN 978-0-470-50185-6 USD $15.00/CAD $17.00/ £10.99/€14.90

Developing Others

ISBN 978-0-470-50190-0 USD $15.00/CAD $17.00/ £10.99/€14.90

ISBN 978-0-470-50186-3 USD $15.00/CAD $17.00/ £10.99/€14.90

Setting Goals and Supporting Goal Setting ISBN 978-0-470-50191-7 USD $15.00/CAD $17.00/ £10.99/€14.90

Solving Problems and Making Decisions ISBN 978-0-470-50192-4 USD $15.00/CAD $17.00/ £10.99/€14.90

Thinking and Acting Innovatively ISBN 978-0-470-50193-1 USD $15.00/CAD $17.00/ £10.99/€14.90

Influencing with Impact ISBN 978-0-470-50206-8 USD $15.00/CAD $17.00/ £10.99/€14.90

FACILITATOR’S GUIDE PACKAGE Includes all 12 participant workbooks ISBN 978-0-470-50557-1 USD $299.00/CAD $329.00/ £200.00/€289.00

Also Available: DELUXE FACILITATOR’S GUIDE PACKAGE Includes everything in the Facilitator’s Package, plus a copy of Remarkable Leadership

From Bud to Boss Secrets to a Successful Transition to Remarkable Leadership Kevin Eikenberry, Guy Harris Hardcover • 320 pages • ISBN 978-0-470-89155-1 USD $24.95/CAD $29.95/£16.99/€21.90 C ov e r C o m p o s i t i o n 2

ABOUT THE AUTHOR Kevin Eikenberry (http://www.kevineikenberry.com) is the Chief Potential Officer of The Kevin Eikenberry Group, a learning consulting company that provides a wide range of services, including training delivery and design, facilitation, performance coaching, organizational consulting, and speaking services. He has worked with Fortune 500 companies, smaller firms, universities, and more.

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ISBN 978-0-470-50558-8 USD $319.00/CAD $351.00/ £215.00/€309.00

PROGRAM LENGTH Twelve 1- to 1.5-hour sessions

Order online www.pfeiffer.com/go/pfeiffercatalogs

Leadership Development

Bridging the Leadership Divide Building High-Performance Leadership Relationships Across Generations

emerging leaders building

self-assessment

building

relationships

leadership

Today, generational differences are impacting the workplace to an unprecedented degree. The ability to build bridges between leaders of generational differences has never been more essential.

high-performance leadership

high-performance

Based on research within organizations, Carucci and colleagues have identified six patterns that distinguish distressed relationships from powerful relationships between incumbent leaders and emerging leaders. The patterns are indicated as: rank, meaningful conversation, inclusion and engagement, dreaming, generosity, and gratitude. The workshop will explain and assess these patterns as well as explore how these patterns promote or hinder cross-generational relationships. The workshop includes case studies, role plays, journaling exercises, and action planning tools.

bridging the leadership divide

participant workbook

Ron A. Carucci, Josh Epperson, Lela Tepavac

This workshop will invite leaders of multiple generations to practical conversations that help remove the inherent barriers to productive relationships between incumbent and emerging leaders. While there is much information available on generational demographics, the focus of this program is on the relational aspects of generational dynamics.

Assessments

bridging the leadership divide

across generations

relationships across Assessments

generations

ron a. carucci josh epperson lela tepavac (VVHQWLDO UHVRXUFHV IRU WUDLQLQJ DQG +5 SURIHVVLRQDOV

ISBN 978-0-470-52311-7 USD $49.00/CAD $54.00/£32.99/€42.90

Self-Assessment: Incumbent Leaders ISBN 978-0-470-64871-1 USD $12.00/CAD $13.00/£8.99/€11.90

Self-Assessment: Emerging Leaders ISBN 978-0-470-64872-8 USD $12.00/CAD $13.00/£8.99/€11.90

ABOUT THE AUTHORS Ron A. Carucci (Seattle, WA) is a founding partner with Passages Consulting LLC (http://www.passagesconsulting.com), where he works with CEOs and senior executives in pursuit of large organizational change and executive leadership capability. He has built dynamic global leadership development systems for some of the world’s largest companies and has also served as an adjunct at the Center for Creative Leadership.

self-assessment

high-performance

across

building high-performance leadership relationships across generations

Participant Workbook

lela tepavac

building

relationships

facilitator’s guide

Sold Separately

ron a. carucci josh epperson

incumbent leaders

leadership

bridging the leadership divide

This accompanying participant workbook will include case studies, selfreflection exercises, and strategies for a follow-up development plan.

bridging the leadership divide

generations

ron a. carucci josh epperson lela tepavac

FACILITATOR’S GUIDE PACKAGE This comprehensive package includes several case studies, interactive lecturettes, and group exercises. The package also includes an Incumbent Leader’s Self-Assessment, an Emerging Leader’s Self-Assessment, a sample Participant Workbook, a complete set of PowerPoint® slides, and a flash drive containing an electronic copy of the workshop materials. ISBN 978-0-470-52826-6 USD $199.00/CAD $219.00/ £135.00/€175.00

DELUXE FACILITATOR’S PACKAGE The Deluxe version includes everything in the Facilitator’s Guide, plus a copy of Leadership Divided: What Emerging Leaders Need and What You Might Be Missing ISBN 978-0-470-52953-9 USD $205.00/CAD $226.00/ £140.00/€182.00

PROGRAM LENGTH half day, 1-day, or 2-day sessions

Josh Epperson (Seattle, WA) works with both community-based NGOs and multinational corporations in a variety of industries. He is the coauthor of Future in-Formation (2008). He is on faculty at Argosy University.

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Leadership Development

Leading Through Transitions

Essential resources for training and HR professionals

Kerry Bunker, Michael Wakefield From the Center for Creative Leadership—#1 Ranked Brand in Leadership Education by BusinessWeek facilitator’s guide

Change and transition are no longer periodic events. Today, they are the ongoing and natural state of most organizations. And while many leaders have become skilled at effecting and responding to the structural side of change (creating a vision, reorganizing, restructuring, and so on) it’s rare that they fully grasp or focus on the human side of change: grieving, letting go, building hope, and learning. This workshop helps leaders understand the need to balance the dynamic tension between seemingly paradoxical leadership attributes such as being tough while simultaneously expressing appropriate empathy, catalyzing change while facilitating emotional transition, and having a sense of urgency while being realistically patient. It provides sound research, solid frameworks, and practical resources to help participants assess both individual and organizational patterns of leadership behavior in the face of change, which in turn allows leaders to evaluate what’s working, what’s not working, and what’s missing.

leading through transitions Kerry A. Bunker & Michael Wakeﬁeld

THE CENTER FOR CREATIVE LEADERSHIP Ranked in the T Top 5 Worldwide for Executive Education by BusinessWeek

Essential resources for training and HR professionals

FACILITATOR’S GUIDE PACKAGE The Facilitator’s Guide Package includes scripts for workshop delivery. The package also includes the two sample Participant Workbooks (one- and two-day versions) for use in the workshop; a flash drive; and a Paradox Wheel Poster for capturing results during the workshop. The flash drive includes copies of the agendas, PowerPoint® slides, and the Paradox Wheel Handouts to be used during the workshops. ISBN 978-0-470-47186-9 USD $249.00/CAD $274.00/ £170.000/€219.00

participant workbook 2-day workshop

leading through transitions Kerry A. Bunker & Michael Wakeﬁeld

PROGRAM LENGTH 1—2 days

THE CENTER FOR CREATIVE LEADERSHIP Ranked in the Top 5 Worldwide for Executive Education by BusinessWeek

Essential resources for training and HR professionals

The 12-item assessment helps participants to understand the basic transitions leadership paradox model and the consequences of over-doing and under-doing the behaviors associated with the six dimensions of the model:

» » » » » »

S ense of Urgency—Realistic Patience B eing Tough—Being Empathetic O ptimism—Realism/Openness

S elf Reliance—Trusting Others

participant workbook 1-day workshop

leading through transitions Kerry A. Bunker & Michael Wakeﬁeld

THE CENTER FOR CREATIVE LEADERSHIP Ranked in the Top 5 Worldwide for Executive Education by BusinessWeek

C apitalizing Strengths—Going Against the Grain C atalyzing Change—Coping with Transitions.

Program Objectives

» U nderstanding the human impact of change and transition

» B uilding and supporting trust during times of change and uncertainty

» L earning to lead others through emotionally challenging situations

» D eveloping authentic leadership capacities to facilitate the process of change

Sold Separately Participant Workbook, 1-Day ISBN 978-0-470-45021-5 USD $50.00/CAD $55.00/ £33.99/€43.90

Participant Workbook, 2-Day ISBN 978-0-470-56227-7 USD $100.00/CAD $110.00/ £70.00/$89.90

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Authentic Leadership Paradox Wheel Handout-Package of 20 ISBN 978-0-470-56228-4 USD $25.00/CAD $28.00/ £16.99/€21.90

Authentic Leadership Paradox Poster ISBN 978-0-470-45022-2 USD $10.00/CAD $11.00/ £6.99/€8.90

Order online www.pfeiffer.com/go/pfeiffercatalogs

Leadership Development Leading Across Differences

FACILITATOR’S GUIDE PACKAGE

Kelly Hannum, Belinda B. McFeeters, Lize Booysen

ISBN 978-0-470-91892-0 USD $79.00/CAD $95.00/ £55.00/€71.90

Dynamics in our global society are increasingly spilling over into the workplace. The need for practical, relevant, and usable information about how to lead in our increasing flat world is in high demand. This timely training tool provides examples of and perspectives on concepts and situations important to leading across differences. With 14 rich cases gleaned from interviews of over a hundred people in over twenty organizations on five continents, the authors offer new ways of thinking about leadership challenges. Each case includes a case summary, case text, facilitation questions, expert perspectives on the case, and suggestions for further action, participants will experience a variety of situations and will be exposed to multiple sets of commentaries to help them make sense of the issues and possibilities associated with leading across differences.

LEADING ACROSS DIFFERENCES–CASEBOOK ISBN 978-0-470-46716-9 USD $49.00/CAD $54.00/ £32.99/€42.90

PROGRAM LENGTH 19 exercises ranging from 20 minutes to 90 minutes each

The authors guide facilitators through a process of not providing participants with the “right” answer for all possible situations, but rather a framework and process for better understanding their context and taking appropriate action.

LOOKING TO GROW YOUR

CONSULTING, TRAINING, OR COACHING BUSINESS?

For more information on becoming a Pfeiffer Partner Program member, contact:

CJ Hwu chwu@wiley.com +65 6643 8000

The Pfeiffer Partner Program is a free program that offers organization development consultants, facilitators, and coaches the opportunity to enhance every aspect of your successful practice in alliance with one of the leading players in the world of training and development. Incentives for Success: n n n n n

E xclusive discounts on Pfeiffer training materials A robust marketing support system O ngoing training for new product rollouts Y our own dedicated training sales consultant E arly access to brand-new product and workshop rollouts

n n n n n

W eb-based customer leads R eferral incentives A uthor coaching sessions A valuable business development fund Access to author training sessions.

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Leadership Development The Great Workplace Building Trust and Inspiring Performance Michael Burchell, Jennifer Robin What separates a Great Company from a merely good one? More than offering great pay and quirky perks, a great workplace is one where employees trust the people they work for, take pride in what they do, and are inspired to achieve superior performance. Based on a workshop framework used for many years at the Great Place to Work® Institute—creators of the Fortune 100 Best Companies to Work For list—The Great Workplace: Building Trust and Inspiring Performance Workshop provides managers a set of powerful, effective exercises that will help them understand the conceptual and practical considerations of creating a high-trust work environment. In the Workshop, participants will:

» E xamine the essential elements of a Great Place to Work®, especially the crucial role of trust.

» B uild an understanding of the key role that managers play in building a great workplace.

» I dentify opportunities and generate ideas for making change within the scope of their responsibility.

FACILITATOR’S GUIDE This Facilitator’s Guide includes everything you need to conduct oneday and half-day workshops, including agendas, objectives, and scripts; tips, best practices, and exercises; a Participant Workbook and a Great Workplace Leadership Assessment; a poster and a takeaway card; and a flash drive with PowerPoint presentations to accompany the workshops

»G ain practical tools for improving the quality of their work environment.

ISBN 978-0-470-59835-1 USD $225.00/CAD $248.00/ £150.00/€195.00

Sold Separately

DELUXE FACILITATOR’S GUIDE PACKAGE

Now available online!

ISBN 978-0-470-59836-8 USD $250.00/CAD $275.00/ £170.00/€219.00

Self Assessment-Online ISBN 978-0-470-59834-4 USD $40.00/CAD $44.00/£8.99/€11.90

Self-Assessment Print

PARTICIPANT WORKBOOK

ISBN 978-0-470-59833-7 USD $12.00/CAD $13.00/£8.99/€11.90

Poster

ISBN 978-0-470-59832-0 USD $49.00/CAD $54.00/ £32.99/€42.90

ISBN 978-0-470-90288-2 USD $10.00/CAD $11.00/£6.99/€8.90

Also Available:

Card

The Great Workplace

ISBN 978-0-470-90289-9 USD $2.00/CAD $2.00/£1.99/€2.90

MICHAEL BURCHELL AND JENNIFER ROBIN

How to Build It, How to Keep the It, and Why It Matters Michael Burchell, WORKPLACE Jennifer Robin ISBN 978-0-470-59626-5 WHY IT MATTERS USD $27.95/CAD $33.95 £18.99/€24.90 Learn more at: www.pfeiffer.com/go/greatworkplace OF THE GREAT PLACE TO WORK® INSTITUTE

ucer Prod TUNE FOR T BES 100 IES TO ® PAN COM RK FOR WO UAL ANN LIST

the

GREAT

ABOUT THE AUTHORS

HOW TO BUILD IT, HOW TO KEEP IT, AND

Michael Burchell, Ed.D. (Philadelphia, PA) is Vice President and Senior Consultant with The Great Place to Work® Institute. A sought-after speaker at conferences around the world, he has worked with companies across a diverse industry portfolio, and with senior leaders in positioning the workplace as a competitive business. Jennifer Robin, Ph.D. is a Senior Consultant at the Great Place to Work Institute. She leads the Advisory Practice, helping leaders integrate their organization’s culture with its strategy and aligning efforts to be a great workplace. She teaches undergraduate, master’s, and professional programs at Bradley University. She is the coauthor of A Life in Balance. The Great Place to Work Institute (San Francisco, CA) is a global research and consulting firm with 32 affiliates around the world. The Institute uses its Trust Index employee survey and Culture Audit to produce the FORTUNE 100 Best Companies to Work For and the “Best Small & Medium Companies to Work for in America” lists in addition to best companies lists in 40 countries. http://www.greatplacetowork.com

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The Trustworthy Leader Leveraging the Power of Trust to Transform Your Organization Amy Lyman ISBN 978-0-470-59628-9 USD $27.95/CAD $33.95 £18.99/€24.90

HONOR R

INTEGRITY HONESTY

Producer of the FORTUNE 100 BEST COMPANIES TO WORK FOR® ANNUAL LIST

THE TRUST INCLUSION WORTHY LEADER

RESPONSIBILITY

Leveraging the Power of Trust to Transform Your Organization

VALUES

Cofounder of Great Place to Work® Institute

Order online www.pfeiffer.com/go/pfeiffercatalogs

AMY LYMAN

Training & Development

Managing for Employee Engagement A Workshop Based on The Three Signs of a Miserable Job Patrick M. Lencioni Best-selling author and business guru Patrick Lencioni’s management development program will improve employee engagement, job satisfaction, and performance. According to Patrick Lencioni, three underlying factors will make a job miserable, and they can apply to virtually all jobs regardless of the nature of the work being done. The three signs are at first glance obvious and seemingly easy to resolve. And yet they remain largely unaddressed in most organizations. Anonymity—People cannot be fulfilled in their work if they are not known. Irrelevance—Everyone needs to know that their job matters to someone. Immeasurement—Employees need to gauge their progress and level of contribution for themselves. They cannot be fulfilled if their success depends on the opinions and whims of another person, now matter how benevolent that person may be. This management development program is designed to help managers more effectively engage, motivate, and retain employees by eliminating the three causes of job misery. “A gripping analysis of what makes teams work effectively. This fine work is a must read for any leader that has come to grips with the fact that no one makes progress—much less succeeds– alone.”—James Amos, president and CEO, Mail Boxes, Etc. Sold Separately Participant Workbook ISBN 978-0-470-52073-4 USD $55.00/CAD $61.00/ £36.99/€47.90

Inventory—Self ISBN 978-0-470-52074-1 USD $20.00/CAD $22.00/ £13.99/€17.90

Poster ISBN 978-0-470-92962-9 USD $10.00/CAD $11.00/ £6.99/€8.90

The Three Signs of a Miserable Job DVD Presentation ISBN 978-0-9763090-2-4 USD $495.00/CAD $544.99/ £330.00/€480.00

FACILITATOR’S GUIDE PACKAGE This Facilitator’s Guide Package provides everything needed to create a high-impact half- or full-day workshop for managers. Beginning with an introduction to the model and instructions for administering and debriefing the 360-degree or self assessment, the dynamic material guides trainers, facilitators, and coaches through The Three Signs of a Miserable Job. ISBN 978-0-470-53728-2 USD $249.00/CAD $274.00/ £170.00/€219.00

DELUXE FACILITATOR’S GUIDE PACKAGE This includes everything above plus a copy of the The Three Signs DVD. ISBN 978-0-470-92706-9 USD $695.00/CAD $765.00/ £465.00/€600.00

Now available online! Employee Engagement Management Inventory (Assessment) ISBN 978-0-470-53708-4 USD $80.00/CAD $88.00/ £50.30/€60.49

ABOUT THE AUTHOR Patrick Lencioni is president of The Table Group, a management consulting firm specializing in executive team development and organizational effectiveness. The Wall Street Journal has named Lencioni one of the most in-demand business speakers. His work has been featured in numerous publications such as BusinessWeek, Fast Company, INC Magazine, USA Today, Fortune, Drucker Foundation’s Leader to Leader, and Harvard Business Review. As a consultant and speaker, he has worked with thousands of senior executives in organizations ranging from Fortune 500 corporations and professional sports teams to universities and nonprofits, including Southwest Airlines, Barnes & Noble, General Mills, Newell Rubbermaid, SAP, and the US Military Academy at West Point.

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Management Development It’s Okay to Be the Boss Bruce Tulgan Fight the Under-Management Epidemic! In today’s high-pressure workplace, managing people has become increasingly important in maintaining competitive advantage. Current research reveals that employees don’t quit organizations, they quit their immediate supervisor. And when an employee walks out the door, they take all of their talent, knowledge, and experience with them. So how are managers “managing” today? Most managers take a hands-off approach. They empower employees by leaving them alone to succeed or fail on their own accord. Besides, manTHE MANAGEMENT agers don’t have the time to manage when faced with all of their other WORKSHOP PARTICIPANT WORK responsibilities.

IT’S OKAY TO BE THE BOSS

In the It’s Okay to Be the Boss Workshop, managers are taught that empowerment is not an excuse for under management. This step-bystep program shows managers how to:

» » » »

BRUCE TULGAN AUTHOR OF MANAGING GENERATION X & NOT EVERYONE GETS A TROPHY

B uild relationships of trust and confidence with employees D elegate tasks, responsibilities, and projects

K eep employees focused and moving in the right direction

I ncrease productivity, quality, retention of high-performers, and turnover among low-performers

» S harply reduce waste, inefficiency, errors, down-time, and conflict among employees.

FACILITATOR’S GUIDE PACKAGE The Facilitator’s Guide Package includes an interactive Participant’s Workbook, background information, a thorough introduction to the model, a detailed script for training delivery, a PowerPoint® slide deck, short instructional videos for facilitator education or for workshop inclusion, and a flash drive. ISBN 978-0-470-46240-9 USD $199.00/CAD $239.00/ £135.00/€175.00

DELUXE FACILITATOR’S GUIDE PACKAGE Includes everything in the Facilitator’s Guide Package, plus a copy of Tulgan’s It’s Okay to Be the Boss book. ISBN 978-0-470-62084-7 USD $219.00/CAD $241.00/ £150.00/€195.00

PROGRAM LENGTH 1 day

Sold Separately Participant’s Workbook ISBN 978-0-470-40534-5 USD $49.00/CAD $54.00/£32.99/€42.90

Also Available Not Everyone Gets A Trophy How to Manage Generation Y ISBN 978-0-470-25626-8 USD $24.95/CAD $29.95/£16.99/€21.90

It’s Okay to Manage Your Boss The Step-by-Step Program for Making the Best of Your Most Important Relationship at Work ISBN 978-0-470-60530-1 USD $23.95/CAD $28.95/£15.99/€20.90

IT’S OKAY TO MANAGE YOUR BOSS

THE STEP-BY-STEP FOR MAKING THE PROGRAM BEST OF YOUR MOST IMPORTANT Refuse to be RELATIONSHIP Undermanaged! AT WORK

BRUCE TULGAN

BESTSELLIN G AUTHOR OF IT’S OKAY TO & MANAGING BE THE BOSS GENERATION X

ABOUT THE AUTHOR BRUCE TULGAN is the founder of Rainmaker Thinking Inc., a research and management training company based in New Haven, Connecticut. He is internationally recognized as a leading expert on leadership and performance management. He is an advisor to business leaders all over the world and the author or coauthor of 17 different books, including the classic Managing Generation X and the recent best seller, It’s Okay to Be the Boss. He is a sought-after keynote speaker and seminar leader.

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Order online www.pfeiffer.com/go/pfeiffercatalogs

Management Development

Stepping Up A Road Map for New Supervisors Miki Lane, Marilynne Malkin, Wendy Shanken, Dennis Cavendish Give first-time supervisors an accurate, real-life picture of what it means to be a supervisor, the expectations for the position, the skills and knowledge required, and what it takes to succeed in the role. This practical, hands-on supervisor-readiness workshop is packed with solid, practical advice to orient a new or aspiring supervisor to the role and lays the groundwork for future success. Stepping Up clearly explains the expectations for the position and the skills and knowledge needed to be effective supervisors, and offers a path to follow in order to successfully supervise others. The Stepping Up training package takes your participants through a dynamic step-by-step series of learning strategies. What makes Stepping Up the best supervisor-readiness program in the market?

» P roven Strategies and Techniques: Based on 25 years of hands-on experience

of training first-line supervisors, this workshop has been validated in the public and private sectors

» F ocused Goals: Clearly outlines what new supervisors most need to know about the supervisor’s role

» E asy Facilitation: Provides a ready-to-use scripted and structured training intervention

Program Objectives

» » » » » » »

U nderstand the role of supervisor

E ffectively deal with the challenges that new supervisors face I dentify and prepare for common pitfalls

I mplement the steps needed to get started as a new supervisor

FACILITATOR’S GUIDE PACKAGE ISBN 978-0-7879-8714-5 USD $149.00/CAD $163.99/ £100.00/€129.00

PARTICIPANT WORKBOOK ISBN 978-0-7879-8715-2 USD $39.00/CAD $42.99/ £26.99/€34.90

A pply the principles to build credibility as a supervisor G ain supervisory competencies

E mploy performance components when supervising.

ABOUT THE AUTHORS MIKI LANE has a Ph.D. and Master’s degree in Instructional Technology. His work in the field of human performance technology has been recognized with several awards (1995, 1999, 2000) from the International Society for Performance Improvement (ISPI). He also has served on the Board of Directors for ISPI and has received the Distinguished Service Award from the organization in 2001.

MARILYNNE MALKIN has a Master’s degree in Educational Technology and taught instructional design at both the Wandsworth Technical College in London, England, and at McGill University in Montreal, Canada.

WENDY SHANKEN has a Bachelor’s degree in Philosophy and Organizational Communications. Her specialization in multicultural communications and her work experience with different cultures has been applied in numerous situations in the field of human performance technology. She is currently contracted with the United Nations to provide introductory management training to on-site administrative staff connected with the Department of Peace Keeping Operations.

DENNIS CAVENDISH draws upon 25 years of experience both as an editor and writer of management self-help texts, procedural manuals, and video scripts. He has also written training materials for youth and First Nation Peoples.

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teams

The Five Dysfunctions of a Team Workshop Second Edition

Revised and Updated Second Edition!

Patrick M. Lencioni Tap into your organization’s ultimate competitive advantage—teamwork! “The Five Dysfunctions of a Team program not only restored the fiscal health of our company, it provided the crucial tools for us to face the economic downturn. The program has enabled us to sustain performance through creativity and teamwork and we’re using it throughout our entire company.”—Matt Danilowicz, CEO, Clear-Com

FACILITATOR’S GUIDE PACKAGE The Facilitator’s Guide Package includes everything you need to run a high-impact workshop for teams, including a binder (with loose-leaf pages and tabs), paper assessment, two Participant Workbooks, poster, a Frequently-Asked-Questions booklet, a flash drive containing scripts and PowerPoints for both workshops. ISBN 978-1-118-14086-4 USD $249.00/CAD $274.00/ £170.00/€219.00

Based on his best-selling leadership fable, The Five Dysfunctions of a Team, Patrick Lencioni gives trainers everything needed for a high-impact, half-day, full-day, or two-day learning experience for functional teams or team leaders. This new edition is significantly revised and improved to meet the changing needs of organizations and individuals. The second edition of the Facilitator’s Guide includes two distinct workshops. 1. The Five Dysfunctions of a Team: A Workshop for Teams helps team members improve in each of five key fundamentals: trust, conflict, commitment, accountability, and results. 2. T he Five Dysfunctions of a Team: A Workshop for Team Leaders provides leaders with an in-depth understanding of the model, along with techniques for applying the theory to help their teams.

Ideal for off-sites and retreats or even a series of development meetings, this training package will allow teams of all types to begin the journey towards greater productivity and cohesion. “The Five Dysfunctions of a Team is simply the best content available on teams. After implementing the products extensively within our organization, we have found Lencioni’s practical approach to be invaluable.”—Mike Phelan, principal, Deloitte Consulting Sold Separately

DELUXE FACILITATOR’S GUIDE PACKAGE Includes everything in the Facilitator’s Guide Package plus the DVD presentation. ISBN 978-1-118-17674-0 USD $695.00/CAD $765.00/ £465.00/€600.00

PROGRAM LENGTH 2 days (with half- and 1-day options)

ALSO AVAILABLE

PATRICK LENCIONI B E S T- S E L L I N G AU T H O R O F T H E F I V E DY S F U N C T I O N S O F A T E A M

The

Advantage WHY ORGANIZATIONAL HEALTH TRUMPS EVERYTHING ELSE IN BUSINESS

Intact Teams Participant Workbook ISBN 978-1-118-16790-8 USD $65.00/CAD $72.00/ £45.00/€57.90

Team Assessment: Online ISBN 978-0-7879-9724-3 USD $34.50/CAD $37.99/ £20.70/€26.91

Team Leaders Participant Workbook

Video Presentation

ISBN 978-1-118-11878-8 USD $65.00/CAD $72.00/ £45.00/€57.90

ISBN 978-0-9763090-0-0 USD $495.00/CAD $544.99/ £330.00/€480.00

Team Assessment: Print

The Five Dysfunctions of a Team: A Leadership Fable

ISBN 978-1-118-12730-8 USD $20.00/CAD $22.00/ £13.99/€17.90

The Advantage Why Organizational Health Trumps Everything Else In Business ISBN 978-0-470-94152-2 USD $27.95/CAD $33.95/ £18.99/€24.90

ISBN 978-0-7879-6075-9 USD $24.95/CAD $26.99/ £16.50/€21.90

ABOUT THE AUTHOR Patrick Lencioni is president of The Table Group, a management consulting firm specializing in executive team development and organizational effectiveness. As a consultant and executive coach, he has worked with hundreds of senior executives and executive teams in organizations ranging from Fortune 500s and high tech start-ups to universities and non-profits. Lencioni is also a popular public speaker and has been a columnist and contributor to a variety of newspapers and magazines—such as Fast Company, USA Today, Leader to Leader, and Harvard Business Review. He has delivered dozens of keynote addresses on leadership, organizational change, teamwork and corporate culture.

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Order online www.pfeiffer.com/go/pfeiffercatalogs

teams

Team Advantage

Essential resources for training and HR professionals

The Complete Coaching Guide for Team Transformation: Coach’s D. J. Mitsch, Barry Mitsch A complete framework for driving extraordinar y, sustainable team performance. “We wanted our sales region to go from fifth rank in the nation to fourth rank within a year. Through Team Advantage, we moved from fifth to first in one trimester or company reporting period. This was an amazing accomplishment. We even surprised ourselves!”—George Esgro, regional vice president, International Pharmaceutical Company

The Team Advantage is a proven team coaching program designed to transform teams and their leaders through a development process—one that goes beyond the typical two-day team-building event. The program is presented as an organizational “game” oriented around a stretch goal that is meaningful to the organization’s success and includes partnership with a coach who conveys coaching skills to the team leader as they focus together on guiding the team to new awareness, new agreements, and extraordinary performance. The process includes four phases of team development that are implemented over the course of 16 weeks:

Essential resources for training and HR professionals

» P re-game preparation: Coaching the team leader and interviewing each team member to set the stage for the program

» K ick-off workshop: The team creates their own game plan oriented around an extraordinary goal

»W eekly coaching sessions: Team members provide progress updates and learn to support teammates

» R eview of team accomplishments and its transformation: The team takes time to

assimilate learning and celebrate their wins and their new level of communication.

Program Objective Provides a forum for real conversations, truth telling, and surfacing conflict as a natural and integral part of team dynamics. In addition, it leaves the team with a replicable process for continuing to grow together as they accomplish their potential.

Learn more at: www.teamadvantageguide.com Sold Separately Team Member Guide

Team Leader’s Field Guide

ISBN 978-0-470-46334-5 USD $39.00/CAD $47.00/£26.99/€38.90

ISBN 978-0-470-46336-9 USD $49.00/CAD $59.00/£32.99/€47.90

COACH’S FACILITATION GUIDE PACKAGE This complete training package includes sample copies of the leader’s guide for the team leader and a participant’s guide for the team members. ISBN 978-0-470-47185-2 USD $220.00/CAD $242.00/ £150.00/€215.00

PROGRAM LENGTH 16 weeks, including 1- or 2-day kick-off meeting

ABOUT THE AUTHORS D. J. MITSCH is a Master Certified Coach and former president of the International Coach’s Federation (ICF). She spent six years on the ICF Board of Directors where she developed the certification programs and the ethics and standards for coaching. Mitsch is the founder of The Pyramid Resource Group (http://www.pyramidresource.com), a corporate coaching company based in Cary, North Carolina. Through PRG, Mitsch and her team of facilitators have worked with top Fortune 100 companies and international corporations. Her client list includes GlaxoSmithKline Pharmaceuticals, Verizon, and ADP technology. BARRY MITSCH is cofounder and vice president of The Pyramid Resource Group. He has been involved in training and development activities for more than 20 years. His background includes work in both technical and nontechnical training and he has designed and delivered classroom, self-instructional, and distance learning programs. Barry is the author of Mind over Mutter: 199 Practical Tips for Giving Great Presentations and serves as an adjunct instructor in the evening MBA program at North Carolina State University.

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EMOTIONAL INTELLIGENCE

Emotional Intelligence Skills Assessment (EISA) Steven J. Stein, Derek Mann, Peter Papadogiannis, Wendy Gordon “. . . an awesome resource!”—Jim Kouzes, The Leadership Challenge

Improve your Emotional Intelligence—Improve your Business Emotional Intelligence(EI) is the best determinant of performance and leadership within any organization. Referring to a wide range of emotional and social skills that are invaluable to individuals in any context, EI involves abilities, competencies, and skills relating to and understanding oneself and others. Research shows a strong correlation between success at work and well-developed emotional intelligence skills. Like other forms of intelligence, such as IQ, EI can be assessed and measured. Unlike IQ, however, EI can be developed and improved. Now there’s a comprehensive assessment tool for easily and accurately measuring EI— the Emotional Intelligence Skills Assessment! The EISA allows you to:

»Q uickly and accurately measure EI » P rovide a framework for discussion, coaching, and growth » F acilitate a complete workshop in a full day or 1½ day format. The Facilitator’s Guide package contains everything facilitators need to introduce EI into any organization—no matter how large or small—including a Participant’s Workbook, EISA instrument, background info, a thorough introduction to the model, a detailed script for training delivery, and a flash drive. The flash drive includes a slide deck and electronic version of the Facilitator’s Guide.

FACILITATOR’S GUIDE PACKAGE The Facilitator’s Guide Package contains a flash drive of PowerPoint® slides, agendas, scripts, sample invitation letters, a sample participant workbook, and EISA: Self Assessment. ISBN 978-0-470-46241-6 USD $249.00/CAD $274.00/ £170.00/€219.00

DELUXE FACILITATOR’S GUIDE PACKAGE Includes everything in the Facilitator’s Guide Package, plus a copy of The EQ Edge ISBN 978-0-470-49944-3 USD $269.00/CAD $296.00/ £180.00/€232.00

Program Objectives

» T o familiarize participants with the components of emotional intelligence and their relevance in the workplace

» T o aid participants in the identification of emotionally intelligent actions and

PROGRAM LENGTH 1 day with half-day option

behaviors

» T o help participants learn about their own emotional strengths and growth opportunities

» T o help participants improve their own emotional intelligence by understanding and practicing effective behaviors

Visit www.pfeiffer.com/go/eisa for more information Sold Separately Participant’s Workbook

Online–360

ISBN 978-0-470-46210-2 USD $49.00/CAD $54.00/£32.99/€42.90

ISBN 978-0-470-24864-5 USD $190.00/CAD $209.00/£65.00/€89.90

Self-Assessment ISBN 978-0-470-24865-2 USD $20.00/CAD $22.00/£13.99/€17.90

ABOUT THE AUTHORS

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STEVEN J. STEIN is a clinical psychologist and the founder and CEO of Multi-Health Systems Inc. He is the author of Make Your Workplace Great, EI for Dummies, and coauthor of The EQ Edge.

PETER PAPADOGIANNIS is a senior research associate and trainer liaison at Multi-Health Systems Inc.

DEREK MANN is a senior research associate at Multi-Health Systems Inc. and a performance enhancement consultant.

WENDY GORDON is an information specialist and developer of emotional intelligence tools and supporting materials for Multi-Health Systems Inc.

Order online www.pfeiffer.com/go/pfeiffercatalogs

EMOTIONAL INTELLIGENCE

Team Emotional and Social Intelligence (TESI Short) ®

Marcia Hughes, James Bradford Terrell The First-to-Market, All-in-One Solution for Measuring and Developing Your Team’s Emotional Intelligence! Few areas of performance have received as much attention in recent years as Emotional Intelligence. Considered to be a reliable indicator of performance, the concept of EI has been adopted by thousands of organizations, most notably in the development of leaders and teams. Since teams are the source of most of the productivity, creativity, and reliability in organizations, success relies upon the quality of teams performing the mission at hand. Leaders in the field of Emotional Intelligence, Hughes and Terrell bring to you the assessment package designed for enabling your team members and their leaders to systematically evaluate their team performance and understand the seven critical behaviors that are essential for building high-performance teams.

» » » » » » »

T eam Identity M otivation

E motional Awareness C ommunication

C onflict Resolution S tress Tolerance P ositive Mood

Unique in approach, this pioneering package is the first of its kind to focus on the twin concepts of team performance with emotional and social intelligence. It offers one of the foremost assessments not requiring certification, therefore becoming accessible to every internal training professional, external consultant, coach, facilitator, or team leader.

Program Objectives Participants will learn to recognize their team’s current emotional and social effectiveness and will be asked to commit to strengthening their skills in one or two of the seven skills by developing an action plan. Sold Separately Participant’s Workbook

Poster

ISBN 978-0-7879-8845-6 USD $30.00/CAD $33.00/£20.99/€26.90

ISBN 978-0-470-38109-0 USD $10.00/CAD $11.00/£6.99/€8.90

Team Emotional and Social Intelligence (TESI® Short)

The Emotionally Intelligent Team book

ISBN 978-0-7879-8842-5 USD $16.00/CAD $18.00/£10.99/€14.90

ISBN 978-0-7879-8834-0 USD $27.95/CAD $30.99/£18.99/€24.90

FACILITATOR’S GUIDE PACKAGE This package includes detailed instructions, scripts, PowerPoint® slides, and sample copies of the participant workbook, poster, TESI short assessment, and book. ISBN 978-0-470-25909-2 USD $160.00/CAD $176.00/ £110.00/€142.00

PROGRAM LENGTH 1 day with half-day option

ABOUT THE AUTHORS MARCIA HUGHES is the president of Collaborative Growth®, a firm specializing in emotional and social intelligence to support leadership and team development through keynotes, training, executive coaching, and strategic design.

JAMES BRADFORD TERRELL is vice president of Collaborative Growth®. He coaches senior management teams confronting systemic change and executives and leaders who want to be more emotionally effective in both their professional and personal lives.

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TRAINING AND DEVELOPMENT The Total Onboarding Program

Essential resources for training and HR professionals

An Integrated Approach to Recruiting, Hiring, and Accelerating Talent George B. Bradt, Ed Bancroft Your Complete Resource for Recruiting, Hiring, and Accelerating Talent Across the Organization The Total Onboarding Program shows training HR professionals a detailed approach for getting their new employees up to speed in half the regular time, and how to enable and inspire new employees to deliver better results faster on the job. Onboarding ensures that new hires are able to be highly productive starting on day one and ready to hit the ground running. The core concepts of providing onboarding assistance are: • Accommodation • Assimilation • Acceleration.

Program Objectives

» H elps employers bring new and recently promoted employees up to speed and productive in half the usual time

» R educes hiring or promoting risk and increases retention rates » R eveals proven tools, techniques, and “tricks of the trade” that enable

managers to monitor, measure, and keep their new employees’ success on track

» I dentifies most prevalent landmines that derail new hires and ways to avoid those landmines

» P rovides an onboarding framework that can be consistently deployed in

The TOTAL ONBOARDING Program AN INTEGRATED APPROACH TO RECRUITING, HIRING, AND ACCELERATING TALENT

George Bradt and Ed Bancroft Companion to the Wiley publication Onboarding

FACILITATOR’S GUIDE PACKAGE The package includes agendas, a copy of the book Onboarding, a flash drive with PowerPoint slides, and worksheets for five meetings and eleven workshops ranging in time from two hours to two days, so you are completely prepared to present the program to teammates. ISBN 978-0-470-55228-5 USD $495.00/CAD $545.00/ £330.00/€430.00

any organization.

Also Available The New Leader’s 100-Day Action Plan How to Take Charge, Build Your Team, and Get Immediate Results Second Edition George B. Bradt, Jayme A. Check, Jorge E. Pedraza ISBN 978-0-470-40703-5 USD $25.95/CAD $30.95/£17.99/€23.90

Appreciative Inquiry for Collaborative Solutions 21 Strength-Based Workshops Robyn Stratton-Berkessel Capture Employee Strengths to Drive Energy and Productivity “What you learn in a single book can change everything. Appreciative Inquiry for Collaborative Solutions is Robyn Stratton-Berkessel at her very best—helping all of us open ourselves to our best selves, envision possibilities, and get in touch with our own and other’s strengths. A brilliantly applied book—with over 21 workshops ready for prime time delivery— helping leaders tap the revolutionary power of appreciative inquiry or ‘AI’ for creating value for customers, suppliers, team members, shareholders, and families. Are you ready to walk on the strengths-based side of organization development and leadership? This inspiring volume will propel you upward step by step—it takes AI from concept to reality in an eloquent, empowering, and utterly engaging way.” —David Cooperrider, Fairmount Minerals Professor at Case Western Reser ve University’s Weatherhead School of Management

The Appreciative Inquiry Toolkit is a practical resource guide for facilitators who want to introduce positive, strength-based perspectives to their trainings. The toolkit provides an overview of the Appreciative Inquiry method, how to incorporate it into existing work, how to design new trainings; and provides a variety of ready-to-deliver training sessions on topics such as leadership, diversity, technology, creativity, change, innovation, learning, collaboration, coaching, and team-building.

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FACILITATOR’S GUIDE PACKAGE ISBN 978-0-470-48316-9 USD $60.00/CAD $66.00/ £42.50/€55.90

PROGRAM LENGTH 21 workshops, all half day or less

Order online www.pfeiffer.com/go/pfeiffercatalogs

TRAINING AND DEVELOPMENT Global Executive Leadership Inventory (GELI) Manfred F. R. Kets de Vries

The Inventory consists of 100 action- and behavior-based questions that are designed to measure the participants’ competency within 12 areas. The Facilitator’s Guide provides instructions for administering an effective selfassessment as well as for obtaining 360-degree feedback from colleagues. Once the assessment is completed and scored, the Facilitator’s Guide explains how to discuss the feedback within executive teams or during coaching sessions.

Check out geli.com for the online assessment. ISBN 978-0-7879-6984-4 USD $130.00/CAD $142.99/£90.00/€119.00 Exercising Influence A Discussion Guide for Team Leaders and Group Facilitators, Set B. Kim Barnes

Influence is a skill set that everyone needs; yet few people have a good understanding of what it means and how to develop themselves as influencers. Exercising Influence: A Discussion Guide for Team Leaders and Group Facilitators will help you guide participants through the complex process of understanding and beginning to develop effective influencing skills. Once they complete the program, they will be ready to begin building the relationships they need to get positive results in and outside the sphere of work. ISBN 978-0-7879-8464-9 USD $63.00/CAD $68.99/£42.50/€55.90

Facilitation Skills Inventory Administrator’s Guide Set Ingrid Bens

In this training package, Ingrid Bens (author of the best-selling book Facilitating with Ease) includes all the necessary components for conducting her highly acclaimed Facilitation Skills Inventory (FSI). This tested assessment provides invaluable feedback on a participant’s core knowledge, tactical awareness, and observed behaviors. The Facilitation Skills Inventory Package includes an Administrator’s Guide, Observer Guide, and Participant Guide. The package also includes samples of the Self and Observer versions of FSI. ISBN 978-0-470-40868-1 USD $135.00/CAD $149.00/£90.00/€119.00

Career Anchors Third Edition Edgar H. Schein

Developed by Edgar Schein at MIT’s Sloan School of Management, the Career Anchors Self-Assessment and accompanying materials has become the industry standard since it was originally created more than forty years ago.This research backed program enables participants to discover their “career anchor,” a combination of perceived areas of competence, motives, and values related to occupational work choices. This revised and enlarged Career Anchors Facilitator’s Guide contains everything you need to administer the Career Anchors SelfAssessment and then coach participants through their individual discovery process and future career planning.

Check out www.careeranchors.com for the online version! ISBN 978-0-7879-8387-1 USD $65.00/CAD $71.99/£45.00/€57.90

Creative Style Profile Facilitator’s Guide Set Revised Beverly L. Kaye, Beverly Olevin

A tool for every trainer, the Creative Style Profile is designed not to tell participants IF they are creative, but HOW they are creative. It is not a test of creativity, but an exploration of where their creative strengths lie. Easy to administer, the profile works one-on-one—making it useful for coaching and career counseling—or in groups. For a group setting, the guide includes a reproducible score sheet for aggregating individual scores to arrive at a team creativity profile. ISBN 978-0-470-50472-7 USD $35.00/CAD $39.00/£23.99/€30.90

Diversity Awareness Profile (DAP) Facilitator’s Guide Second Edition Karen M. Stinson

The Diversity Awareness Profile (DAP) is designed to increase employee awareness of this important issue so that they are able to identify, evaluate, and modify their own behavior. Based on solid, up-to-date research, the DAP addresses discrimination issues across the minority groups. This fully revised second edition of the classic, best-selling assessment instrument will help training participants understand how their actions—whether obvious or subtle—affect a person of a different culture, gender, or ethnic background. ISBN 978-0-7879-9554-6 USD $50.00/CAD $54.99/£33.99/€43.90

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TRAINING AND DEVELOPMENT Game Plan for Change A Tabletop Simulation to Ignite Growth through Transformation Wayne R. Davis

Game Plan for Change provides a means for teams, workgroups, department, business units, and organizations to learn and apply key principles of change in a real time context. Using this interactive game board simulation, leaders have the opportunity to initiate a major change initiative for a fictitious case-based organization. The simulation comprises a facilitator guide and participant workbook with complete instructions for conducting the simulation, a suggested timetable, activity sheets, and discussion-leading questions. ISBN 978-0-470-25488-2 USD $122.00/CAD $134.00/£85.00/€112.00

The Decision-Making Style Inventory William C. Coscarelli

The Decision-Making Inventory (DMI) is a powerful tool for helping leaders immediately understand their decision-making style, identify potential roadblocks to advancement, and to learn more effective ways of interacting with others. Easy to administer, the inventory takes just 10 minutes to complete and self score and it can be applied in multiple areas including leadership, career planning, communication, strategic planning, creativity, and innovation. ISBN 978-0-7879-9714-4 USD $50.00/CAD $54.99/£33.99/€43.90

Applied Strategic Planning Consultant’s Toolkit Second Edition Timothy N. Nolan, Leonard D. Goodstein, Jeanette Goodstein

Based on the proven Applied Strategic Planning Model (ASP), this Toolkit will help you plan and deliver an effective strategy plan for organizations of all types and sizes. A powerful aid to consultants, facilitators, and change agents engaged in implementing strategic planning with organizational- and executive-planning teams, this revised edition of the best-selling toolkit incorporates the most recent theory and research into strategic planning, as well as advances in the ASP model since the first edition was published. ISBN 978-0-7879-8851-7 USD $500.00/CAD $549.99/£335.00/€440.00

Coaching for Commitment Workshop Third Edition Cindy Coe, Amy Zehnder, Dennis C. Kinlaw

Pfeiffer’s #1 Coaching Program— Now Fully Updated! In today’s fast-paced, employeecentered organizations, the opportunities for leadership no longer rest with managers and supervisors alone— everyone needs to be a coach! In this best-selling training package, authors Coe and Zehnder have created a fully revised, dynamic, interactive, experiential, and comprehensive two-day workshop on the Coaching for Commitment content. Whether you are looking to reenergize seasoned coaches or begin teaching coaching for the first time, this workshop can help you achieve your coaching goals!

ISBN 978-0-7879-8250-8 USD $149.00/CAD $163.99/£100.00€129.00

PeopleSmart Melvin Silberman, Freda Hansburg

Encouraging the best in ever yone is simply good management. Are you ready to bring out the best in your colleagues, volunteers, direct reports, and bosses? When respect and interpersonal savvy is present in our work relationships, we do more than make people feel good—we enhance personal and organizational performance. Encouraging the best in others is simply good business. This Facilitator’s Guide includes robust instructions for conducting a PeopleSmart Workshop as well as a sample Participant Workbook and People Quotient Scale. All the components are designed to encourage participation, increase retention, and promotion immediate application. ISBN 978-0-7879-7953-9 USD $99.00/CAD $108.99/£70.00/€89.90

Successful New Employee Orientation A Step-by-Step Guide for Designing, Facilitating, and Evaluating Your Program Third Edition Jean Barbazette

Create an outstanding, customized orientation program for your new employees. This third edition includes innovative ideas, program outlines, and interactive activities to engage, energize, and motivate your new employees and lay the foundation for their success in your organization. Flexible and fully customizable materials can be used in a variety of ways, from designing a program from the ground up to adding zest to an existing program. ISBN 978-0-7879-8245-4 USD $140.00/CAD $153.99/£95.00/€122.00

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Activities, Games

Exercises

For activities that energize and engage. Ask Pfeiffer. Here are essential collections of tools for trainers, from the leading scholars and practitioners of interactive learning and active training, including Elaine Biech, Mel Silberman, and â&#x20AC;&#x153;Thiagiâ&#x20AC;? Thiagarajan.

Activities, games & exercises The Leadership Challenge Activities Book

BEST SELLER

James M. Kouzes, Barry Z. Posner, Elaine Biech

This resource provides practical information and tools for demonstrating and teaching The Five Practices of Exemplary Leadership® to audiences either new to or already familiar with the model. Filled with over 100 experiential learning activities and games—each keyed to a specific practice—this book is an excellent addition to any existing leadership development program. Paperback • 700 pages • ISBN 978-0-470-47713-7 USD $50.00/CAD $55.00/£33.99/€43.90

Thiagi’s 100 Favorite Games Sivasailam Thiagarajan

This first-of-its-kind collection of activities represents game play at its very best. Thiagi offers the “how-to” and the “lowdown” on his all-time favorite games. With this resource, you’ll never be stuck for a fun, innovative, and effective activity. Use this must-have resource to: • Illustrate concepts • Aid learning transfer • Improve team work • Build critical skills in any training event

Jolts!

Essential resources for training and HR professionals

Activities to Wake Up and Engage Your Participants

Sivasailam “Thiagi” Thiagarajann and TR ACY TAGL IATI

Jolts!

Sivasailam Thiagarajan, Tracy Tagliati

In Jolts!, master trainer Thiagarajan introduces a brand-new package of Activities to powerful training activities WAKE UP and specially designed to get ENGAGE Your Participants participants to sit up, listen, and learn. These interactive experiential games and activities give participants a powerful wake-up call, startling them into re-examining their assumptions and habitual practices, and encouraging self-reflection, problem solving, and fresh perspectives.

Paperback • 272 pages ISBN 978-0-470-90003-1 USD $50.00/CAD $55.00/£33.99/€43.90

Essential resources for orr tra tr training g and HR professionals

THE BOOK OF

ROADTESTED ACTIVITIES

The Book of Road-Tested Activities Elaine Biech

Training legend Elaine Biech oversees this edited collection of classic activities and games created by stalwarts of the learning community and used successEDITOR fully for years by professional, frontline ELAINE BIECH trainers. Spanning all types of activities— icebreakers, role-playing, simulations, and energizers—the book covers classic games and activities with new hooks and variations to encourage audience engagement and participation. Co-published with

• Energize meetings • Use as icebreakers, or openers and closers to a formal training session. Paperback • 400 pages • ISBN 978-0-7879-8199-0 USD $50.00/CAD $54.99/£33.99/€43.90

75 e-Learning Activities

Paperback • 440 pages • ISBN 978-0-470-90544-9 USD $50.00/CAD $55.00/£33.99/€43.90

Making Online Learning Interactive

Developing Emotional and Social Intelligence

Ryan Watkins

Marcia Hughes, Amy Miller

A treasure trove of exciting, meaningful, and active e-learning experiences. These e-learning activities can be used to increase interactivity, engage learners, accomplish learning objectives, develop online relationships, promote active learning, and create learning communities. Hardcover • 352 pages • ISBN 978-0-7879-7585-2 USD $80.00/CAD $87.99/£52.50/€67.90

Emotional Intelligence (EI) has been proven to be key to leadership success. In this book, EI expert Marcia Hughes provides a broad array of activities for developing EI in both the coaching and team environment. All of these activities have stood the test of time and will help trainers at all levels engage the learner in active, experiential learning. Additionally, there are introductions to each activity that provide tips and techniques that will ensure success every time. The activities are organized with separate sections for individual coaching and team development. Paperback • 272 pages ISBN 978-0-470-54702-1 USD $49.00/CAD $60.00/£32.99/€42.90

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Activities, games & exercises The 2012 Pfeiffer Annual Consulting

The 2012 Pfeiffer Annual

Essential resources for training and HR professionals

NEW

40TH

ANNIVERSARY EDITION

Elaine Biech, Editor

Training

Essential resources for training and HR professionals

NEW

40TH

ANNIVERSARY EDITION

Elaine Biech, Editor

For 40 years, The Pfeiffer Annuals The 2012 Pfeiffer Annual have been the leader in resources for Consulting Elaine Biech, Training and HR professionals. The 2012 Pfeiffer Annual: Consulting is a ready-made toolkit of ideas, methods, techniques, and models that support your work as an internal or external organizational consultant. The materials provide accessible means of interacting with a diverse variety of systems and processes—from collaborative workflows and executive coaching to strategic planning and organizational development.

Organizations that thrive in today’s The 2012 Pfeiffer Annual Training competetive market are those that Elaine Biech, make a committment to training and development. And successful trainers turn to The 2012 Pfeiffer Annual: Training for a hands-on guide to the newest ideas, important information, and tools and resources in the field. To address the more-need-less-time dilemma, the Annual presents a ‘Learning in the Moment’ theme, with valuable information on such practical topics as teamwork, communication, leadership, and emotional intelligence.

This year’s Annual presents a ‘Learning in the Moment’ theme. The contributions to the Annual address today’s hectic world of immediate need and urgent access and include information on teams and groups, leadership, communication, organizations, and problem solving. The volume includes a variety of tools, including Experiential Learning Activities (ELAs), which cover a broad range of consulting topics. The activities are presented as ready-to-use designs for working with groups; facilitator instructions and all necessary handouts and participant materials are included.

Experiential Learning Activities (ELAs) are presented as complete, ready-to-use training designs from the training leaders you depend on. The highlight of the 2012 Annual is Donald Kirkpatrick’s article about how the Four Levels of Evaluation came about. Learn how evaluation fits with the theme, and how you can identify more than a dozen ways to evaluate learning in the moment.

editor

Experiential Learning Activities Instruments Articles

Year after year, the Consulting Annual has provided thousands of professionals with up-to-date information and tools to make organizations more effective. Delve into this volume and you will understand why it is the most reliable source for practical, professional, performance-boosting tools and fresh ideas.

Discover more at www.pfeiffer.com Hardcover w/Website • 320 pages ISBN 978-1-118-07391-9 USD $95.00/CAD $105.00/£65.00/€83.90

editor

Experiential Learning Activities Instruments Articles

With the depth and breadth of resources, Annual content is entirely new each year, ensuring a steady stream of contemporary knowledge and tools. Use the Annual to stay on top of developments within the profession, dip into the content for a contribution that targets a specific performance need, or develop a complete program, and learn how others in the field are tackling the ever-increasing challenges of developing a capable, productive workforce.

Hardcover w/Website • 352 pages ISBN 978-1-118-07390-2 USD $95.00/CAD $105.00/£65.00/€83.90

THE 2012 PFEIFFER ANNUAL SET: TRAINING AND CONSULTING Hardcover w/Website • 672 pages ISBN 978-1-118-30166-1 USD $161.50/CAD178.50/£110.00/€142.00

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Activities, games & exercises What Would You Do? Essential resources for training and HR professionals

A Game of Ethical and Moral Dilemma

What Would You Do? offers an excellent way to explore contemporary issues of morals, ethics, cooperation, and trust. The leader’s guide provides background and the experimental research that led to the game, complete instructions for running the game, and an expanded debrief section that helps the facilitator guide the team to explore and identify the game’s key points. The participant’s guide contains a summary of 10 different scenarios and scoring sheets for each of the (up to 10) rounds of game play. Leader’s Guide Paperback • 64 pages ISBN 978-0-7879-8537-0 USD $30.00/CAD $32.99/£20.99/€26.90

101 Ways to Improve Customer Service Training, Tools, Tips, and Techniques

SECOND EDITION

Lorraine L. Ukens

EMOTIONAL INTELLIGENCE IN ACTION Training and Coaching Activities for LEADERS, MANAGERS, and TEAMS

MARCIA HUGHES JAMES BRADFORD TERRELL

Emotional Intelligence in Action

NEW

Training and Coaching Activities for Leaders, Managers, and Teams Second Edition Marcia Hughes, James Bradford Terrell

A must-have resource for emotional intelligence practitioners, offering useful tools for developing EI skills mapped to the most widely-used EI assessments. Containing over 30 new exercises, this updated and revised edition provides consultants and training professionals with an in-depth description of the key elements of emotional intelligence, as well as easy-to-use and proven activities for working with others to strengthen EI effectiveness.

Paperback w/Lay-flat binding • 512 pages ISBN 978-1-118-12804-6 USD $50.00/CAD $55.00/£33.99/€43.90

Lorraine L. Ukens

Learn how to train employees and build an infrastructure to support and reward exceptional customer service. This book presents different applications that provide a foundation for exceptional customer service: Awareness, Communication, Planning, Service Excellence, Solving Problems, and Teamwork. It includes hands-on activities, reflective discussions, process models, strategies, questionnaires, checklists, selfassessments, and more. Paperback w/CD-ROM • 400 pages • ISBN 978-0-7879-8200-3 USD $55.00/CAD $60.99/£36.99/€47.90

Unforgettable Experiential Activities An Active Training Resource Mel Silberman

Based on Silberman’s Active Training program, Unforgettable Experiential Activities contains 75 original activities developed and tested during his 40-year career as a training expert. All these dynamic activities have stood the test of time and will help trainers engage their learners in active, experiential learning. Paperback • 320 pages • ISBN 978-0-470-53714-5 USD $55.00/CAD $61.00/£36.99/€47.90

The Ten-Minute Trainer 150 Ways to Teach It Quick and Make It Stick! Sharon L. Bowman

Do you need to create a lot of training in a little time? The Ten-Minute Trainer is just what you need. Written for the busy training professional, this practical, grab-it-andgo book will show you how to design and deliver effective training programs in less time and with increased learner retention. Based on two major concepts—shorter segments of instruction are better than longer ones, and learners remember more when they are involved in the learning—this book provides 150 quick, high-energy ways to involve your learners without sacrificing content. Paperback • 300 pages • ISBN 978-0-7879-7442-8 USD $45.00/CAD $49.99/£28.99/€37.90

Live and Online! Tips, Techniques, and Ready-to-Use Activities for the Virtual Classroom Jennifer Hofmann

Learn how to design effective interactions for the synchronous classroom with this collaborative, interactive resource. Author Jennifer Hofmann explains the use of powerful synchronous tools—whiteboard, chat, breakout room, application sharing, and synchronized web browsing—and she provides sample exercises for each tool, along with advice on how the tools fit into the instructional landscape. At the end of each exercise there is space provided for notes and suggestions on how to customize the interaction for specific projects. FREE CD-ROM with sample graphics, leader guide pages, & templates! Hardcover w/CD-ROM • 224 pages • ISBN 978-0-7879-6978-3 USD $85.00/CAD $93.99/£57.50/€73.90

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Books

Professional Development

For essential tools and knowledge for your professional development. Ask Pfeiffer. In this section youâ&#x20AC;&#x2122;ll find our leading-edge and best-selling titles from expert authors in Training and HR Development, including Peter Block, William Rothwell, Elaine Biech, and Tim Spannaus. For more than 35 years, Pfeiffer has been providing proven and practical guidelines on the topics that matter most to Workplace Learning and Performance Improvement professionals and students, such as e-Learning, human resource management, organization development, consulting, and more.

professional development Credibility JAMES M. KOUZES BARRY Z. POSNER B E S T S E L L I N G AU T H O R S O F T H E L E A D E R S H I P C H A L L E N G E

Credibility How Leaders Gain and Lose It WHY PEOPLE DEMAND IT

N E W

A N D

PEER

Second Edition

POWER

James M. Kouzes, Barry Z. Posner

As the world falls deeper into economic downturns and warfare, the question of credibility (how leaders gain and lose it) is more important than ever. Building on their research from The Leadership Challenge, Kouzes and Posner explore why leadership is above all a relationship, with credibility as the cornerstone. Credibility: • Reveals the six key disciplines that strengthen a leader’s capacity for developing and sustaining credibility • Provides rich examples of real managers in action • Includes updates to the applications and research. A L L

CYN T H IA CL AY R AY O L IT T

How Leaders Gain and Lose It, Why People Demand It

Paperback • 320 pages • ISBN 978-1-118-20545-7 USD $40.00/CAD $44.00/£26.99/€34.90

A Leader’s

]

Credibility leadership gurus Kouzes and Posner create a guide to help leaders put into practice The Six Disciplines of Credibility: Discovering Your Self, Appreciating Constituents and Their Diversity, Affirming Shared Values, Developing Capacity, Serving a Purpose, and Sustaining Hope. Explore how to assemble a blueprint for implementing the principles of credibility in your everyday practice of leadership. WORKBOOK

Paperback • 140 pages • ISBN 978-1-118-01701-2 USD $19.95/CAD $23.95/£13.99/€17.90

JAMES M. KOUZES | BARRY Z. POS N E R WITH ELAINE BIECH

COACH’S GUIDE TO DEVELOPING EXEMPLARY LEADERS Making the Most of THE LEADERSHIP CHALLENGE

A Coach’s Guide to Developing Exemplary Leaders Making the Most of The Leadership Challenge and the Leadership Practices Inventory James M. Kouzes, Barry Z. Posner, Elaine Biech

NEW

Cynthia Clay

How to Create Interactive Learning That Is

As companies trim budgets, web-based learning is quickly becoming the preferred mode of training. Not only does this book put into practice adult learning principles, Great Webinars also provides an approach to the design, development, and delivery of a virtual workshop that is fun and engaging without being in the classroom. In additon to webinars, HR professionals gain information about all the interactive tools such as polling, chat, whiteboards, and collaboration. Captivating, Informative, and Fun

Paperback • 208 pages • ISBN 978-1-118-20544-0 USD $40.00/CAD $44.00/£26.99/€34.90

JIM KOU Z ES

HOW TO MAKE EXTRAORDINARY THINGS HAPPEN IN ORGANIZATIONS

[

James M. Kouzes, Barry Z. Posner, with Jane Bozarth

How to Create Interactive Learning That Is Captivating, Informative, and Fun

Proven guidelines that are exactly what training professionals want.

KOUZES & POSNER

Credibility

GR E AT

WEBINARS

2 MILLION COPIES SOLD | 25TH ANNIVERSARY

STRENGTHENING

C YNTHIA C LAY

THE FIFTH EDITION LEADERSHIP CHALLENGE

A Leader’s Workbook

B E S T S E L L I N G AU T H O R S O F T H E L E A D E R S H I P C H A L L E N G E

Great Webinars

WEBINARS

JAMES M. KOUZES BARRY Z. POSNER

Cynthia Clay, Ray Olitt

“Peer Power is a great resource, full of practical suggestions for employees, managers and leaders. Cynthia Clay and Ray Olitt have gone beyond giving us the usual platitudes for dealing with difficult co-workers. Through a series of case studies, they outline specific steps one can take to improve relationships across the board in a company or organization. I highly recommend Peer Power.”—Fred Allemann, national learning manager, United States Tennis Association

This personal, inspiring, and genuine guide helps you understand the fundamental importance of credibility for building personal and organizational success.

Strengthening Credibility

NEW

TRANSFORMING WORKPLACE RELATIONSHIPS

R E V I S E D

Coming soon! Preorder your copy today! Hardcover • 272 pages • ISBN 978-0-470-65171-1 USD $27.95/CAD $33.95/£18.99/€24.90

Peer Power Transforming Workplace Relationships

BARRY POS N E R

THE LEADERSHIP CHALLENGE HOW TO MAKE EXTRAORDINARY THINGS HAPPEN IN ORGANIZATIONS

Fifth Edition

The Leadership Challenge How to Make Extraordinary Things Happen in Organizations Fifth Edition James M. Kouzes, Barry Z. Posner Hardcover • 384 pages • ISBN 978-0-470-65172-8 USD $29.95/CAD $35.95/£19.99/€25.90

and the LEADERSHIP PRACTICES INVENTORY (LPI)

The Leadership Challenge has been the most trusted source for becoming a better leader for millions of executives. This new expertly written guide provides practical information and tools for integrating The Practices of Exemplary Leadership into a coaching practice or program. Filled with best practices and success stories as well as worksheets and checklists, this comprehensive resource 25th Anniversary enables coaches to quickly and easily adapt their coaching regimen to include The Leadership Challenge and the Leadership Practices Inventory.

T H E M O ST T R U ST E D S O U R C E O N B E CO M I N G A B E T T E R L E A D E R

JIM K OU ZES

BARRY POS N E R

THE LEADERSHIP CHALLENGE WORKBOOK Third Edition

The Leadership Challenge Workbook Third Edition James M. Kouzes Paperback • 208 pages • ISBN 978-1-118-18270-3 USD $22.95/CAD $27.95/£15.99/€20.90

25TH ANNIVERSARY | THE LEADERSHIP CHALLENGE

Paperback • 384 pages • ISBN 978-0-470-37711-6 USD $45.00/CAD $50.00/£30.99/€39.90

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professional development VOLUME 3

ENCYCLOPEDIA OF

VOLUME 1

HUMAN

MANAGEMENT

RESOURCE

CRITICAL AND EMERGING ISSUES IN HUMAN RESOURCES GEORGE M. (BUD) BENSCOTER

EDITOR

Essential resources for training and HR professionals

Pfeiffer

e ss e n t i a l G u i d e s to

traininG Basics

traininG Basics Essential resources for training and HR professional s

RESOURCE

Pfeiffer essential G u i d e s to

KEY TOPICS AND ISSUES ROBERT K. PRESCOTT, Ph.D., SPHR

VOLUME EDITOR

WILLIAM ROTHWELL

Essential resources for training and HR professionals

ENCYCLOPEDIA OF

VOLUME EDITOR

WILLIAM ROTHWELL

EDITOR

NEW

Deli v er ing t r a ining wor k shops Ja n i s F i s h e r C h a n

Encyclopedia of Human Resource Management: Three-Volume Set

traininG B asics

Designing

t r a in in g

F u nd a m en ta

anD

De v eloping

t r a ining progr a ms Ja n i s F i s h e r C h a n

Ja n i s F i s h e r Chan

William J. Rothwell, Series Editor

Is your HR department current and compliant? HR management is a vital function of any organization, at the nexus of business practice, psychology, and law. This one-of-a-kind and all-in-one print and online encyclopedia offers access to information on all manner of topics and issues related to the “people” side of business.

Pfeiffer Essential Guides to Training Basics Delivering Training Workshops Janis Fisher Chan

• Save on overall HR costs.

An important resource, this book offers detailed guidelines and tools to help trainers (both new and seasoned) to prepare for and deliver training workshops that will meet objectives and engage participants. Comprehensive in scope, this step-by-step manual walks trainers through all phases of the workshop process, including best practices for scheduling, notifying participants, introducing the program, setting up the space, practicing the presentation, engaging the participants, establishing rapport, preparing materials, taking risks, facilitating discussions, creating action plans, following up on what is learned, and much more.

Hardcover • 1500 pages • ISBN 978-0-470-59134-5 USD $450.00/CAD $495.00/£300.00/€389.00

Paperback • 272 pages • ISBN 978-0-470-40467-6 USD $45.00/CAD $50.00/£30.99/€39.90

With the comprehensive three-volume Encyclopedia of Human Resource Management researchers, entrepreneurs, students, and professionals will: • Learn how to comply with current regulations • Discover how to reduce legal risks

Key Topics and Issues Volume One

Training Fundamentals

Robert K. Prescott Ph.D., SPHR, Volume Editor

Janis Fisher Chan

Volume One is a perfect overview featuring entries on all manner of human resource management, labor, and workplace policy.

An essential resource on the topic, this book provides researchbased practical information, strategies, techniques, guidelines, step-by-step procedures, tips, and tools that trainers can put to use immediately. Filled with strategies, perspectives, and ideas from a wide range of experienced training professionals, this comprehensive overview of training basics includes information on the purpose of training, the way it’s delivered, what a trainer does, adult learning theory, training assessment, learnerfocused training, cost-effective training, and instructional design.

Hardcover • 512 pages • ISBN 978-0-470-25773-9 USD $150.00/CAD $165.00/£100.00/€129.00

HR Forms and Job Aids Volume Two Jed Lindholm Ph.D., GRP, SPHR; Karen Yarrish Ph.D., SPHR; Aileen Zaballero, Volume Editors

Featuring solutions and employment forms, Volume Two is a comprehensive resource that no HRM professional should be without. The forms are customizable or reproducible and comply with current regulations. Hardcover • 240 pages • ISBN 978-0-470-25772-2 USD $150.00/CAD $165.00/£100.00/€129.00

Critical and Emerging Issues in Human Resources Volume Three George M. (Bud) Benscoter, Volume Editor

Volume Three helps you to define where you are today as an HR department and where you want to be in the future. With thoughtprovoking information on a variety of topics, learn how to identify and develop leaders as well as innovative approaches to leadership development and learning. Hardcover • 352 pages • ISBN 978-0-470-25771-5 USD $150.00/CAD $165.00/£100.00/€129.00

Paperback • 264 pages • ISBN 978-0-470-40468-3 USD $45.00/CAD $50.00/£30.99/€39.90

Designing and Developing Training Programs Janis Fisher Chan

A comprehensive resource, this book offers detailed guidelines and tools to help trainers (both new and seasoned) to design training workshops that will meet objectives and engage participants. This useful guide contains best practices for designing and developing training programs, including information on planning a project, assessing the audience, covering needs, creating performance-based objectives, when and if to use off-theshelf programs, developing enabling objectives, pacing, creating activities, test-running your program, and much more. Paperback • 304 pages • ISBN 978-0-470-40469-0 USD $45.00/CAD $50.00/£30.99/€39.90

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professional development Essential resources for training and HR professionals

DEVELOPING TALENT FOR ORGANIZATIONAL RESULTS

Developing Talent for Organizational Results Training Tools from the Best in the Field

Peter Block F l aw l e s s

Elaine Biech

The best companies maintain their advantage with highly talented, highly committed employees; hirEL AINE BIECH , ing and developing the best talent is essential. In Developing Talent for Organizational Results, Elaine Biech brings together the work of many of the most renowned learning providers in the world—all of them members of ISA, the Association of Learning Providers. TRAINING TOOLS FROM THE BEST IN THE FIELD

Flawless Consulting

NEW

EDITOR

Filled with a treasure-trove of consulting advice from top thought leaders in the field, this book delivers the answers you want to improve leadership, management, and communication skills; address training, learning, and engagement issues; and shape the culture and care for your customers to achieve desired results. “Elaine Biech brings together some of the ‘royalty’ of American corporations and asks them to share their wisdom in increasing organizational effectiveness. In 46 information-filled chapters, these ‘learning providers’ don’t just sit on their conceptual thrones; they offer practical advice for achieving company goals and the tools to make it happen.” —Marshall Goldsmith, bestselling author of MOJO and What Got You Here Won’t Get You There Paperback • 656 pages • ISBN 978-1-118-12375-1 USD $50.00/CAD $55.00/£33.99/€43.90

Consulting A Guide to GettinG your expertise used

A Guide to Getting Your Expertise Used

Now available online with enhanced content!

Third Edition Peter Block

Flawless Consulting is considered the “consultant’s bible” and a landmark bestseller that explains how to deal effectively with clients, peers, and others. Included are ideas for the virtual world, suggestions for dealing with difficult clients and the challenges of international consulting, additional case studies, commentary, expanded guidelines on implementation, and much more! third edition

Enhanced e-Book • 360 • ISBN 978-1-118-06469-6 USD $55.00/CAD $61.00/£36.99/€53.90 Also available in print Hardcover • 352 pages • ISBN 978-0-470-62074-8 USD $55.00/CAD $66.00/£36.99/€47.90

Beyond Change Management How to Achieve Breakthrough Results through Conscious Change Leadership

Beyond change management

Second Edition Dean Anderson, Linda Ackerman Anderson

how to achieve Breakthrough results through conscious change leadership

By providing a clear, intelligent framework of dean anderson thinking and map for transformation, the authors li n da ac k e r m a n anderson provide change leaders and facilitators crucial support for action. Beyond Change Management includes new and ready-to-use worksheets, questionnaires, guidelines, and assessment instruments. Second edition

Essential resources for training and HR professionals

Managing Projects A Practical Guide for Learning Professionals

NEW

Lou Russell

LOU RUSSELL

MANAGING PROJECTS A Practical Guide for Learning Professionals

Managing Projects offers a hands-on resource for building practical competencies for anyone who must manage one or more small- to mid-size projects. Filled with targeted processes, tools, and techniques, the author shows how to:

Paperback • 320 pages ISBN 978-0-470-64808-7 USD $55.00/CAD $61.00/£36.99/€47.90

The Change Leader’s Roadmap How to Navigate Your Organization’s Transformation

• Influence stakeholders 360 degrees around you

Second Edition

• Encourage accountability from others who do not work for you

Linda Ackerman Anderson, Dean Anderson

• Negotiate time, cost, quality, and scope with executives

Paperback • 400 pages ISBN 978-0-470-64806-3 USD $55.00/CAD $61.00/£36.99/€47.90

• Courageously tell the truth and get the help you need early enough. Paperback • 224 pages • ISBN 978-1-1180-2203-0 USD $45.00/CAD $50.00/£30.99/€36.00

the

Change Leader’s roadmap how to navigate your organization’s transformation Second edition

Li n da ac k e r m a n anderson dean anderson

The Change Leader’s Roadmap and Beyond Change Management Two-Book Set Paperback w/Website 650 pages • ISBN 978-0-470-88013-5 USD $80.00/CAD $88.00/£55.00/€71.90

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professional development The Ultimate Guide to Sales Training

Essential resources for training and HR professionals

DAN SEIDMAN

THE

ULTIMATE GUIDE TO SALES TRAINING POTEN T TACT ICS TO ACCE L E R AT E S A L E S P E R FOR M A N CE

Sales Chaos

Potent Tactics to Accelerate Sales Performance Dan Seidman

“Sales professionals throughout the world will discover performance improvement through this training encyclopedia. Dan Seidman is helping make sales training a major strategic driver for all organizations.”— Tony Bingham, president and CEO, ASTD CO-PUBLISHED WITH ASTD

Covering a wide range of topics, The Ultimate Guide to Sales Training shows how to develop a selling system, prospect effectively, and qualify and disqualify prospects. The book also covers information on using power questioning techniques and handling objections and includes solution selling guidelines and ideas for creating and delivering potent presentation practices. This is a comprehensive tactical, usable, and practical shelf reference for creating a great sales training program. By focusing on quality, sound instructional design principles, and a standardized sales process, The Ultimate Guide to Sales Training is sure to be the go-to resource for solving sales training dilemmas. “Each chapter just might be the one piece that plugs the gap in your team’s performance. Dan is truly earning the title Trainer to the World’s Sales Trainers.”—Willis Turner, CAE CSE, president and CEO, Sales & Marketing Executives International

Paperback • 544 pages • ISBN 978-0-470-90000-0 USD $60.00/CAD $66.00/£42.50/€55.90

N A N C Y F LY N N

THE

So c i a l M e d i a

HANDBOOK

Developing Agility Selling Skills That Deliver Value Customers Expect

NEW

The Social Media Handbook NEW Rules, Policies, and Best Practices to Successfully Manage Your Organization’s Social Media Presence, Posts, and Potential

Nancy Flynn

The Social Media Handbook is a comprehensive risk and compliance management toolkit that takes you step-by-step through the process of developing and implementing effective social media policy and compliance management programs that are designed to minimize—and in some cases prevent—social networking and Web 2.0 risks and other electronic disasters. POLICIES AND BEST PRACTICES

Tim Ohai, Brian Lambert

Sales Chaos is a groundbreaking book addressing how to coach sales trainers to adapt the competencies and roles of agility training. Tim Ohai explores the new world of buying that is community to community rather than buyer to seller and reveals how to overcome common barriers to achieve success. Learn how to become sensitive to sales conditions that are minor fluctuations but may create disruptions later. Sales Chaos also maps out an agility strategy that focuses on the ability of the sales force to respond to changes in proper ways and in due time, and ability of the sales force to exploit changes and take advantage of them as opportunities. Paperback • 304 pages • ISBN 978-0-470-88601-4 USD $45.00/CAD $50.00/£30.99/€39.90

Tools of Engagement

Essential resources for training and HR professionals

TOOLS OF

E NGAGE M EN T

TOM BUNZEL .

Presenting and Training in a World of Social Media Tom Bunzel

... +

.....

“The main takeaway in this thorough and accessible book is the idea that today’s business and educational environments require a mash-up mentality. It takes a constantly changing blend of tools, techniques, and strategies to achieve direct, immediate, and effective communication.” —Robert L. Lindstrom, former editor, Presentations and Multimedia Producer magazines; author, The BusinessWeek Guide to Multimedia Presentations PRESENTING AND TRAINING IN A WORLD OF SOCIAL MEDIA

Trainers, consultants, and HR professionals need a resource for helping them apply social media technology to their meetings and training sessions. This resource shows how to get an online meeting scheduled, plan its contents, rehearse, prepare, deliver meaningful content over the web, and follow up with a strategic plan to take full advantage of all aspects of the event going forward. It also covers continuing the dialog with other online technologies and shows how mashing and social networking can help train and teach. Paperback w/Website • 280 pages • ISBN 978-0-470-57394-5 USD $45.00/CAD $54.00/£30.99/€39.90

Social Media for Trainers

TO E F F EC T I V E LY M A N A G E YO U R O R G A N I Z AT I O N ’ S

S O C I A L M E D I A P R E S E N C E , P O S T S , A N D P OT E N T I A L R I S KS

The Handbook provides practical advice on writing policy, educating employees, and using technology tools and fully addresses common concerns regarding legal, regulatory, and organizational risks. These valuable best practices will help businesses stay ahead of the curve and safely leverage the marketing and communications benefits offered by social media. Hardcover • 384 pages • ISBN 978-1-118-08462-5 USD $45.00/CAD $50.00/£30.99/€39.90

Techniques for Enhancing and Extending Learning Jane Bozarth

New social media technologies and strategies provide quick, easy solutions to many of the challenges faced by workplace training practitioners. Social media vehicles such as Twitter and Facebook, for example, can help trainers build learning communities, facilitate quick assignments, offer updates or follow-up tips, and otherwise extend the reach of the formal training event. Social Media for Trainers is the first how-to guide on the incorporation of social networking techniques into a trainer’s repertoire. Paperback • 192 pages • ISBN 978-0-470-63106-5 USD $42.00/CAD $48.00/£28.99/€37.90

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professional development S T R AT E G I C E M P L OY E E S URV E YS EVIDENCE-BASED GUIDELINES for D R I V I N G O R G A N I Z AT I O N A L S U C C E S S

J A C K W. W I L E Y

Strategic Employee Surveys Evidence-Based Guidelines for Driving Organizational Success Jack W. Wiley

Strategic Employee Surveys guides organizations in the most effective survey feedback and action planning processes.

“. . . does not get bogged down in statistical analyses, yet it features a healthy mix of the theoretical and the practical that works for the novice and the experienced survey program manager alike.”— Thomas E. Mitchell, vice president, Northern Trust Company Hardcover • 176 pages • ISBN 978-0-470-88970-1 USD $45.00/CAD $50.00/£30.99/€39.90

RESPECT JACK WILEY

BRENDA KOWSKE

RESPECT

Delivering Results by Giving Employees What They Really Want Jack Wiley, Brenda Kowske

“The book is a reminder of how critical respect is to employees and its role in organizational success, and offers practical strategies to maxiDelivering Results by Giving Employees What They Really Want mize performance, engagement, and results. A great resource for organizational leaders!” —Jennifer P. Lundblad, president and CEO, Stratis Health

Essential resources for training and HR professionals

Darlene Van Tiem

James L. Moseley

Joan C. Dessinger

FUNDAMENTALS of

Fundamentals of Performance Improvement

A Guide to Improving People, Process, and Performance

Performance

Third Edition

Improvement

Darlene Van Tiem, James L. Moseley, Joan C. Dessinger

OPTIMIZING RESULTS THROUGH PEOPLE, PROCESS, and ORGANIZATIONS

NEW

Fundamentals of Performance Technology is a practical how-to guide designed to help practitioners and students understand the science of performance technology and successfully implement organizational change. Using the Human Performance Technology (HTP) model, the authors explain step-by-step how to: • Spot performance indicators • Analyze problems • Identify their underlying causes • Create workable solutions • Gain perspective on change management. 3rd

EDI TI O N

The completely updated and revised third edition also features expanded sections on intervention design and development, tips for sustaining change over time, and all-new case studies contributed by top practitioners and academics in the field.

Paperback • 720 pages • ISBN 978-1-118-02524-6 USD $85.00/CAD $94.00/£57.50/€73.90

Hardcover • 224 pages • ISBN 978-1-118-02781-3 USD $40.00/CAD $44.00/£26.99/€34.90

Gender Communication Toolkit

Essential resources for training and HR professionals

Neal e. Chalofsky

Meaningful

workplaces

Organizational Intelligence A Guide to Understanding the Business of Your Organization for HR, Training, and Performance Consulting Kenneth H. Silber, Lynn Kearny

Copublished with ISPI, this book provides professionals with a clear, simple model How and Where for understanding the business of the We Work organizations in which they work, analyzing organizational performance problems, and explaining their ideas in business language. It includes a wealth of tools that help to identify the gaps in organization performance and communicate those gaps and their solutions to management in language that management understands. Reframing

Hardcover • 320 pages • ISBN 978-0-470-47231-6 USD $55.00/CAD $61.00/£36.99/€47.90

T HE

GENDER C O M M U N I C AT I O N

HANDBOOK

NEW

A Trainer’s Guide for Improving Workplace Communications Audrey Nelson, Claire Damken Brown

From two renowned gender communication experts, Gender Communications Toolkit is an indispensible trainer’s guide to conducting training in workplace communication between men and AUDREY NELSON CLAIRE DAMKEN BROWN women. Men and women exhibit distinct, innate, and acculturated sex differences in their verbal and nonverbal communication styles. In this book, the authors show through empirical research and extensive anecdotal evidence (garnered from 50 years of combined corporate work experience, research, gender seminars, coaching and consulting) the specific verbal and nonverbal behaviors men and women employ that define our sex roles expectations, yet paradoxically often ultimately result in barriers to effective inter-gender communication. Includes communication styles, short exercises, sample slides, training programs, and discussion points. CONQUERING

CO N V E R SAT I O N A L CO L L I S I O N S B E T W E E N M E N A N D WO M E N

PH.D.

Paperback • 304 pages • ISBN 978-1-118-12879-4 USD $50.00/CAD $55.00/£33.99/€43.90

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professional development Tim Scudder

Michael Patterson

Kent Mitchell

Nice Conﬂict Have a

A FA B L E

Improving Performance

Have a Nice Conflict

How to Manage the White Space in the Organization Chart

NEW

How to Find Success and Satisfaction in the Most Unlikely Places

Geary A. Rummler, Alan P. Brache

Improving Performance is recognized as the book that launched the Process Improvement revolution. It was the first such approach to bridge the gap between organization strategy and the individual. Now, in this revised and expanded new edition, Rummler and Brache reflect on the key needs of organizations faced with today’s challenge of managing change. With multiple charts, checklists, hands-on tools, and case studies, the authors show how they implemented their Performance Improvement methodology in over 250 successful projects with clients such as Hewlett-Packard, 3M, Shell Oil, and Citibank.

Tim Scudder, Michael Patterson, Kent Mitchell

Do you really understand how conflict really works? With Have a Nice Conflict learn how to recognize conHow to Find Success and Satisfaction flict’s initial stages, how to navigate in the Most Unlikely Places it better to diffuse a situation, and how to understand the values of the other person to better frame your point for them. The book provides guidance for moving beyond conflict to enhance relationships, including a five-step framework (anticipate, prevent, identify, manage, and resolve) and tools for locating conflict triggers in ourselves and others. Anyone can profit from the tools in this book to understand and take control over conflict.

Paperback • 256 pages • ISBN 978-0-470-36626-4 USD $60.00/CAD $66.00/£42.50/€55.90

Hardcover • 240 pages • ISBN 978-1-118-20276-0 USD $22.95/CAD $27.95/£15.99/€20.90

Virtual Team Success

VIRTUAL TEAM SUCCESS

A PRACTICAL GUIDE FOR WORKING

A Practical Guide for Working and Leading from a Distance

AND LEADING FROM A DISTANCE

Rediscovering Value

“Virtual Team Success is a must have for anyone managing geographically-dispersed teams. DeRosa and Lepsinger bring experience and credentials to guide us all through the labyrinth of problems that so often derail virtual teams. As our global businesses become increasingly complex, I can’t imagine a more timely or better resource.”—Jay MoldenhauerSalazar, vice president, talent management, The Gap

Leading the 3-D Enterprise to Sustainable Success Geary A. Rummler, Alan J. Ramias, Cherie L. Wilkins

This insightful book provides a managementfocused view of what process guru Geary Rummler has learned about organizations since his landmark Improving Performance. With this book, you get practical guidelines for managers that want to capitalize on the entwined capabilities of process, technology, and people. This must-have resource lays out the success factors for effective process design, improvement, and management.

DARLEEN DEROSA

C O A U T H O R O F T H E B E S T- S E L L I N G B O O K

ALAN J. RAMIAS

Creating Value through Process

mLearning

“Quinn takes you by the hand and leads you carefully and comprehensively through the m-learning maze of devices, models, examples, and designs, at the same time demonstrating that mobile learning is more than being about learning, but is also about performance.” —JANE HART, founder & CEO, Centre for Learning and Performance Technologies

Geary A. Rummler, Alan J. Ramias Richard A. Rummler

“The future is mobile. It will rock you more than the web did. And Clark Quinn has written the missing manual.” —JAY CROSS, CEO, Internet Time, and author, Informal Learning “Those of us in learning and development know we spend a disproportionate amount of time on formal training, missing opportunities to support workers where real learning occurs: in work, every day. With a wealth of examples, Clark Quinn provides a clear, useful guidebook for using 21st-century tools to support our performers as they enact their work and apply new learning.” —JANE BOZARTH, Ed.D., author, Social Media for Trainers and Better Than Bullet Points

Geary Rummler offers the follow-up volume to his best-selling guide for process and perforCreating Value mance professionals. This book includes the Through Process essential methods, models, tools, and guidelines for creating business processes that align people, process, and technology. It features a road map for creating a Process Managed Organization and includes a management-friendly framework for developing a value-focused Business Process Architecture that executives can use to drive strategy. THE AUTHOR

CLARK QUINN,

Ph.D., leads learning system design through Quinnovation, providing strategic solutions to Fortune 500, education, government, and not-for-profit organizations. An in-demand consultant and speaker, he has previously held management and academic positions. He is the author of Engaging Learning, Designing e-Learning Simulation Games.

“Yes, this is a handy book about mobile learning and support. But it’s also a thoughtful nudge towards rethinking what we mean when we say we are educators.” —ALLISON ROSSETT, San Diego State University

“Clark Quinn sets the pace for a swift race toward mobile everything. His thoughtleadership and focus on solutions that work make him the one to watch, to read, and to learn from now!” —MARCIA CONNER, advisor in business culture and collaboration, co-author of The New Social Learning: A Guide to Transforming Organization Through Social Media

Join Us at Pfeiffer.com

www.pfeiffer.com

TRAINING AND DEVELOPMENT

Jacket design by Jeff Puda

Hardcover • 280 pages • ISBN 978-0-470-19234-4 USD $65.00/CAD $72.00/£45.00/€57.90

Essential resources for training and HR professionals

Designing

mLearning

White Space Revisited

Designing

“Stop thinking mLearning is miniaturized eLearning. Just as digital video has enabled entirely new forms of entertainment and communication, mLearning enables powerful new (and old) performance solutions at very low costs. Clark omits the deafening hyperbole and delivers today’s best source of clear, complete, and useful mLearning guidance for us all.” —MICHAEL ALLEN, CEO, Allen Interactions

Photo by Jay Cross

RICHARD A. RUMMLER

An Essential Knowledge Resource

P R A I S E FO R

Designing

The information outlined in this groundbreaking guide can be applied across the mobile device spectrum and provides a systematic and integrated suite of conceptual frameworks to guide designers to pragmatic and effective solutions.

Quinn

White Space Revisited

Hardcover • 224 pages • ISBN 978-0-470-53296-6 USD $55.00/CAD $60.00/£36.99/€47.90

(Continued from front flap)

GEARY A. RUMMLER

RICHARD LEPSINGER

To help organizations and leaders enhance virtual team performance, the book includes information on: key challenges, factors for success, characteristics of effective virtual teams, a model for success, effective practices, enhancing performance of low performing teams.

Hardcover • 272 pages • ISBN 978-0-470-19233-7 USD $40.00/CAD $48.00/£26.99/€34.90

Improving Performance: How to Manage the White Space on the Organization Chart

Richard Lepsinger, Darleen DeRosa

mLearning

Designing mLearning Designing

mLearning

Tapping into the Mobile Revolution for Organizational Performance Mobile is a powerful new tool for supporting organizational performance, including a wide-variety of learning opportunities including innovation, collaboration, research, and design. Mobile generates new products, services, and helps solve problems. Whether providing needed tools, augmenting learning, or connecting individuals, mobile devices are empowering individuals and organizations.

Clark N. Quinn Designing mLearning is a hands-on resource that presents step-by-step guidance for designing, delivering, and deploying mobile solutions, covering both the background model and pragmatic considerations for successfully navigating mobile projects. The book takes an integrated approach to mobile learning regardless of the device used. Written by Dr. Clark Quinn, a noted leader in the mLearning revolution, Designing mLearning debunks commonly held myths about mLearning, defines the myriad opportunities for mobile, contains real-world, illustrative examples, includes implementation concerns, and places mobile learning in an overall strategic plan.

This invaluable resource captures the resulting integrated approach and provides guidance for mobile learning Clark N. Quinn regardless of device. Designing mLearning debunks the myths, defines the opportunity, presents examples, pro vides guiding principles, structures the design process, presents implementation considerations, and places mobile learning in the overall strategic picture. Designing mLearning is the definitive work on mobile learning design. TAPPING INTO THE MOBILE REVOLUTION FOR ORGANIZATIONAL PERFORMANCE

Designing mLearning is written for instructional designers, developers, media experts, managers, and anyone with responsibility for supporting performance in organizations. While the focus is on the design of solutions, the book addresses the critical organizational issues to assist the larger agenda of mobilizing the organization.

(Continued on back flap)

Hardcover • 256 pages • ISBN 978-0-470-60448-9 USD $55.00/CAD $66.00/£36.99/€47.90

TO ORDER, please contact: MARNIE FERGUSON • 1 (800) 567-4797 EXT. 53055 • mferguson@wiley.com

P8F2A 2410

professional development The Art and Science of 360 Degree Feedback

Getting Your Money’s Worth from Training and Development

Second Edition Richard Lepsinger, Anntoinette D. Lucia

This second edition of the best-selling book includes research and information that more accurately reflects who is using 360-degree feedback and where and how it is being used. In addition, the authors incorporate information about the impact of advances in technology and the more global and virtual work environment. Included are case examples, tips, and pointers on preparing 360-degree feedback and information on how to implement it. Hardcover • 320 pages • ISBN 978-0-470-33189-7 USD $55.00/CAD $61.00/£36.99/€47.90

Training Workshop Essentials Designing, Developing, and Delivering Learning Events That Get Results

A Guide to Breakthrough Learning for Managers Andrew McK. Jefferson, Roy V. H. Pollock, Calhoun W. Wick

Offering proven tools that help training participants get the most from the programs, this insightful resource explains how to create an environment that supports the participant’s successful transition from program learning to producing valuable results. The tools and methods present a formula for success that will add value to virtually any learning and development initiative.

Paperback • 144 pages ISBN 978-0-470-41112-4 USD $27.00/CAD $30.00/£18.99/€24.90

Robert W. Lucas

This important book offers trainers an effective and efficient approach for designing training workshops and sessions that incorporate concepts from research on how the human brain best obtains, retains, and recalls information. Includes information on selecting a topic specifically to address audience needs and provides a step-by-step guidance for creating an effective outline, designing and developing support materials, selecting appropriate location (to include equipment and furnishings), and provide tips for presenting the content to learners in a creative and professional manner. Paperback • 464 pages • ISBN 978-0-470-38545-6 USD $52.00/CAD $57.00/£34.99/€44.90

Aligning Training for Results A Process and Tools That Link Training to Business

Essential resources for training and HR professionals

2nd

SIX DISCIPLINES The

Edition

of Breakthrough Learning

The Six Disciplines of Breakthrough Learning How to Turn Training and Development into Business Results Second Edition

How to Turn Training and Development into Business Results

Calhoun W. Wick, Roy V. H. Pollock, Andy Jefferson

This thoroughly revised, updated, and expanded edition of The Six Disciplines of Breakthrough Learning reveals how training, OD, and HR professionals can enhance their contributions to the success of their organizations. The book is filled with practical, proven-to-work guidelines and examples that show clearly how to design, deliver, and document comprehensive learning experiences that improve leadership and management, sales, customer service, marketing, and other business functions. Calhoun Wick, Roy Pollock, and Andrew Jefferson

Hardcover • 384 pages • ISBN 978-0-470-52652-1 USD $47.00/CAD $54.00/£31.99/€41.90

Ron Drew Stone

“Ron’s book is a much-needed contribution to the training profession and provides a refreshing view of how a results-centered training process should function. His process provides the guidance to initiate and sustain alignment with the business, and his tools and templates provide the how-to.”— Stephen M. R. Covey, best-selling author of The Speed of Trust

What makes some training programs successful while others produce disappointing results? The answer, says author Ron Stone, lies in the processes trainers employ to determine needs, design and develop programs, deliver the training, and partner to get business results. In Aligning Training for Results Stone provides a potent, comprehensive, and versatile resource to help guide trainers through assessing, designing, and delivering training solutions that achieve real and measurable results.

The Training Measurement Book Best Practices, Proven Methodologies, and Practical Approaches Josh Bersin

This is your how-to guide on making learning measurement more effective, efficient, and business-aligned. Explaining the specific best practices identified through the author’s WhatWorks research process, this book identifies pragmatic, actionable, specific best practices, processes, and methodologies for practical solutions to training measurement. Hardcover • 272 pages • ISBN 978-0-7879-7544-9 USD $55.00/CAD $60.99/£36.99/€47.90

Hardcover w/CD-ROM • 256 pages • ISBN 978-0-470-18175-1 USD $55.00/CAD $61.00/£36.99/€47.90

P8F2A 2410

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professional development

Essential resources for training and HR professionals

C R E AT ING

VIDEO

FOR TEACHERS AND TRAINERS

Producing Professional Video with Amateur Equipment

Creating Video for Trainers and Teachers

The Trainer’s Handbook NEW

Professional Techniques with Amateur Equipment for Interactive Learning That Works Timothy W. Spannaus

This book explores how to tell a story that will engage an audience and enables trainers to create instructional videos for a wide T I M O T H Y W. S PA N NAU S variety of uses and traditional and digital media. Incorporating advice from message design and multimedia research, this practical guide helps trainers plan, produce, edit, and distribute compelling, professional video, using inexpensive or free consumer-grade equipment and software.

Updated Edition Karen Lawson

Today’s trainers need to do more in less time and with fewer resources. This book offers a step-by-step guide for the training process and contains tips on assessing the needs of participants, keeping training learner-centered, incorporating activities into training, and closing sessions creatively. New content shows how to train successfully in a down economy and includes a new Instructor’s Guide. The guide is filled with worksheets, checklists, and assessments—reproducible on the accompanying CD-ROM—that are designed to be flexible so trainers can plan their own paths to success. Paperback w/ online data • 360 pages • ISBN 978-0-470-40304-4 USD $58.00/CAD $64.00/£38.99/€51.90

Paperback • 208 pages • ISBN 978-1-118-08809-8 USD $60.00/CAD $66.00/£42.50/€55.90 Handbook of Human Performance Technology First Things Fast

Principles, Practices, and Potential

A Handbook for Performance Analysis

Third Edition

Second Edition

James Pershing, Editor, Foreword by Harold D. Stolovitch and Erica J. Keeps

Allison Rossett

This thoroughly revised classic provides guidelines for HR and Training professionals on how to quickly determine performance needs before investing precious time and resources. When trainers, consultants, and problem-solvers need to figure out what’s wrong with an organization— and need a solution fast—they need this book. Hardcover • 320 pages • ISBN 978-0-7879-8848-7 USD $52.00/CAD $57.00/£34.99/€44.90

Essential resources for training and HR professionals

The Trainer's Handbook

Here is the latest on organizational change, evaluation, instructional design, and motivation. This new edition features breakthrough chapters on “performance technology in action” and addresses many new topics in the field, such as certification, Six Sigma, and communities of practice. Hardcover w/CD-ROM • 1408 pages • ISBN 978-0-7879-6530-3 USD $90.00/CAD $98.99/£60.00/€77.90

The Trainer’s Handbook of Leadership Development

Advanced Presentations by Design

Tools, Techniques, and Activities

Creating Communication That Drives Action

Karen Lawson

of Leadership Development

“What a gem of a book Karen Lawson has written! Drawing on research by leadership gurus, Karen presents 45 competencies and characteristics critical to leadership excellence. She mines each of these facets for a solid definition and the significance of each. Although many authors shy away from discussing leadership qualities such as authenticity and empathy, Karen deals with them directly. She presents activities that future leaders can use to explore personal leadership qualities. This book is 24kt gold. If you are a leadership development professional, this book is sure to become your gold standard when searching for creative yet practical ways to help develop others into outstanding leaders of the future.”—Elaine Biech, editor, The ASTD Leadership Handbook and bestselling author Tools, Techniques, and Activities

KAREN LAWSON

Andrew Abela

This revolutionary guide can be used effectively for communicating complex data, controversial recommendations, and large amounts of information for today’s advanced presentation needs. Based on the latest research, this book provides a solid empirical foundation for its recommendations, such as which charts to use under what conditions, how to sequence your material, how to lay out your slides, and much more. Paperback • 224 pages • ISBN 978-0-7879-9659-8 USD $50.00/CAD $55.00/£33.99/€43.90

Paperback • 280 pages • ISBN 978-0-470-88603-8 USD $60.00/CAD $66.00/£42.50/€55.90

P8F2A 2410

professional development Mastering the Instructional Design Process A Systematic Approach Fourth Edition William J. Rothwell, H. C. Kazanas

The fourth edition of this classic text has been completely revised and updated and is based on the instructional design competencies of the International Board of Standards of Performance and Instruction (IBSTPI). The book identifies the core competencies of instructional system design and presents them in a way that helps to develop these competencies and apply them successfully in real-world settings. This comprehensive resource covers the full range of topics for understanding and mastering the instructional design process, including detecting and solving human performance problems; analyzing needs, learners, work settings, and work; establishing performance objectives and performance measurements; delivering the instruction effectively; and managing instructional design projects successfully. Mastering the Instructional Design Process is a must-have book in your library that reflects the most current information and changes in the state of the art of the instructional design profession. Hardcover w/CD-ROM • 528 pages • ISBN 978-0-7879-9646-8 USD $75.00/CAD $83.00/£50.00/€65.90

CERTIFICATION How to Design a Valid,

A P P R E C I AT I V E

INQUIRY C H A N G E AT T H E S P E E D O F I M AG I N AT I O N

Change at the Speed of Imagination Second Edition Jane Magruder Watkins, Bernard J. Mohr, Ralph Kelly

Explore how the Appreciative Inquiry process helps OD and HR professionals tap into inspiring “high point” accounts of personal or collective capacity. This updated new edition puts the focus on how AI really works and adds guidelines on how to apply AI in a variety of organizational situations and for a variety of initiatives such as coaching, leadership development, strategic planning, and teambuilding. It contains tools and other resources to help with immediate use in the workplace and new and updated case studies that show how it really works.

Paperback • 336 pages • ISBN 978-0-470-52797-9 USD $55.00/CAD $66.00/£36.99/€47.90

A Practical Guide to Needs Assessment Kavita Gupta, updated and expanded by Catherine M. Sleezer and Darlene F. Russ-Eft

Filled with how-to information, tips, and case studies, this book shows how to use data-based needs assessments to frame people-related problems and performance, improvement opportunities to obtain support from those who are affected by the changes, make effective decision, and increase efficiency. Hardcover w/CD-ROM • 352 pages • ISBN 978-0-7879-8272-0 USD $58.00/CAD $63.99/£38.99/€51.90

Building Expertise

Performance-Based Certification

Cognitive Methods for Training and Performance Improvement

How to Design a Valid, Defensible, Cost-Effective Program

Third Edition

Judith Hale

Defensible, Cost-Effective Program

Looking for qualified people to do competent work? How do you ensure that the people you J U DI T H HA LE hire can do the job right? An ever-increasing number of organizations are asking the same questions. Certification planning is the answer and PerformanceBased Certification is the key. This is the only book on the market that addresses the growing need to monitor the qualifications of employees. You’ll be able to quickly customize the certification tests and other job aids provided on the accompanying disk. Hardcover • 288 pages • ISBN 978-1-118-02724-0 USD $80.00/CAD $88.00/£55.00/€71.90

P8F2A 2410

RALP H KE LLY

A Complete Resource for Linking Learning to Organizational Strategy

Paperback w/ Website • 420 pages • ISBN 978-0-7879-9658-1 USD $50.00/CAD $55.00/£33.99/€43.90

Second Edition

BE RNARD M O H R

Second Edition

The balanced scorecard framework provides an opportunity for management and workplace learning and performance professionals to communicate through a common language, establish realistic and measurable targets, and align and support the rest of the organization in a strategic way. This book provides proven guidance and customizable tools to measure the role of learning and performance, link it to organizational objectives, and communicate to management results in a common language.

PERFORMANCE-BASED

JANE M AG RU D E R WAT KI NS

The Trainer’s Balanced Scorecard

Ajay M. Pangarkar, Teresa Kirkwood

Essential resources for training and HR professionals

Appreciative Inquiry

SECO ND EDITIO N

Ruth Colvin Clark

Building expertise is a key source of competitive advantage in the knowledge economy. Building Expertise meets this challenge by providing a guide for instructional designers, course developers, and technical communicators interested in using research-based psychological theory to build effective training materials. Clark summarizes cognitive theories concerning working memory, long-term memory, and attention and describes instructional methods for each. Hardcover • 512 pages • ISBN 978-0-7879-8844-9 USD $40.00/CAD $44.00/£26.99/€34.90

Order online www.pfeiffer.com/go/pfeiffercatalogs

professional development Speaking as a Leader

Speaking as a

Leader HOW TO LEAD EVERY TIME YOU SPEAK

How to Lead Every Time NEW You Speak...From Board Rooms to Meeting Rooms, From Town Halls to Phone Calls Judith Humphrey

Written by one of the world’s leading communications coaches, Speaking as a Leader shows you Judith Humphrey how to make the most of your daily communications, creating a presence on the job as a genuine and constant leader. From Boardrooms to Meeting Rooms, From Town Halls to Phone Calls

In this eye-opening guide, aspiring (and established) leaders can enhance their reputations and influence by following a few simple steps. Speaking as a Leader: •S hows how to structure your thoughts and message in any situation using a four-step model • Offers tips on listening effectively, in three dimensions • Details how to avoid “Death by PowerPoint” • Offers guidance on taking the “numb” out of numbers. With Speaking as a Leader, you’ll learn to tap into your innate leadership skills at every occasion—whether small or large—and earn the sort of respect that creates devoted friends and passionate supporters.

Hardcover • 264 pages • ISBN 978-1-118-14101-4 USD $27.95/CAD $27.95/£17.99/€23.90

Accelerating Your Development as a

Leader

This updated and revised edition of the popular guide to learning the processes of instructional design addresses such topics as learning analysis, ROI, and asynchronous and synchronous e-learning. The book includes fresh examples of storyboards, new tools and test questions, and professional commentary and case studies from practicing instructional designers. Paperback • 512 pages • ISBN 978-0-7879-8073-3 USD $55.00/CAD $60.99/£36.99/€47.90

Rapid Training Development Developing Training Courses Fast and Right George M. Piskurich

This book provides no-nonsense, highly efficient techniques for a variety of typical training processes, including classroom and on-the-job training, and mentoring. It shows how to use these techniques in a variety of delivery systems, including computer-based and mobile learning and addresses other development techniques that can augment rapid course development methods. Training and development practitioners will appreciate the book’s case examples of how each technique is applied. Paperback • 192 pages • ISBN 978-0-470-39977-4 USD $55.00/CAD $61.00/£36.99/€47.90

Efficiency in Learning Evidence-Based Guidelines to Manage Cognitive Load

Robert Barner

A Guide for

Hardcover • 272 pages • ISBN 978-0-470-59364-6 USD $50.00/CAD $55.00/£33.99/€43.90

Closing the Execution Gap How Great Leaders and Their Companies Get Results Richard Lepsinger

how gReaT leadeRs and TheiR Companies geT ResulTs

Based on an extensive research from more than 400 companies, this book outlines five baseline factors critical for effective execution and five factors that differentiate companies that are most effective at executing plans and initiatives. It also explores the seven specific things leaders at all levels can do to close the execution gap in their company or team and help people get things done day-to-day. Hardcover • 256 pages • ISBN 978-0-470-53130-3 USD $45.00/CAD $54.00/£30.99/€39.90

Second Edition George M. Piskurich

A Guide for Leaders and their Managers

and their

RiChaRd lepsingeR

Learning ID Fast and Right

Accelerating Your Development as a Leader

A guide to help demystify the process of highpotential leadership development and translate LEADERS MANAGERS this process into a well-defined plan of action. ROBERT BARNER, Ph.D. Recommended for anyone who wants to strengthen their leadership talent pipeline and develop a more systematic approach to leadership development and coaching.

Closing The exeCuTion gap

Rapid Instructional Design

Ruth Clark, Frank Nguyen, John Sweller

Explore the most effective ways to use the three fundamental communications of training: visuals, written text, and audio. Regardless of how you are delivering your training materials, the book’s methods are easily applied to your lesson presentations, handouts, reference guides, or e-learning screens. Hardcover w/CD-ROM • 416 pages • ISBN 978-0-7879-7728-3 USD $60.00/CAD $65.99/£42.50/€55.90

Job Aids and Performance Support Moving from Knowledge in the Classroom to Knowledge Everywhere Allison Rossett, Lisa Schafer

Learn new ways of defining job aids, gain approaches that broaden opportunities to employ them, and acquire strategies to improve their quality. You’ll get step-by-step support and practical, proven, and thoughtful guidance on selection, design, and evaluation of job aids and performance and decision support tools. FREE CD-ROM with examples and templates for dozens of workplace needs and environments! Hardcover • 240 pages • ISBN 978-0-7879-7621-7 USD $60.00/CAD $65.99/£42.50/€55.90

P8F2A 2410

professional development The NTL Handbook of Organization Development and Change

Practicing Organization Development

Essential resources for training and HR professionals

Principles, Practices, and Perspectives Brenda B. Jones, Michael Brazzel, Editors

“Exactly what the OD field has been calling for—a compendium of models, processes, theories—culled from top NTL experts. As a handbook, you can read some, or read all, of these gifts of knowledge. Depending on your level of experience, this book provides either a primer or a learning curve, never before so tangible.”—Therese Yaeger, associate director, Ph.D. Program in Organization Development, Benedictine University Hardcover • 576 pages • ISBN 978-0-7879-7773-3 USD $95.00/CAD $104.99/£65.00/€83.90

Linkage Inc.’s Best Practices in Leadership Development Handbook Case Studies, Instruments, Training Second Edition David Giber, Samuel M. Lam, Marshall Goldsmith, Justin Bourke, Editors Linkage Inc.

Building on the success of the first edition, Linkage conducted a study of over 300 top organizations and their needs in organizational change and leadership development that identifies approaches to leadership development that have proven to be successful. The work offers practical ‘how-to’ instructions for developing leaders and engaging in leadership development. It provides current in-depth models, assessments, tools, and other instruments that can be used for immediate application within a variety of organizations. Hardcover • 480 pages • ISBN 978-0-470-19567-3 USD $95.00/CAD $105.00/£65.00/€83.90

Linkage Inc.’s Best Practices in Succession Planning Linkage Inc.

Dive deep into the talent pool. Here are proven guidelines to help understand the depth of your growing talent pool—and achieve superior growth and performance through the systematic identification and development of top talent. The book includes studies of successful succession planning activities and initiatives and also include the templates, instruments, and other helpful tools.

WILLIAM J. ROTHWELL J A C Q U E L I N E M . S TAV R O S R O L A N D L . S U L L I VA N A R I E L L E S U L L I VA N E D I T O R S

PRACTICING ORGANIZATION DEVELOPMENT

A Guide for Leading Change Third Edition William J. Rothwell, Jacqueline M. Stavros, Roland L. Sullivan, Arielle Sullivan, Editors

Completely revised, this new edition of the classic best seller offers contributions from THIRD EDITION experts in the field—Warner Burke, David Campbell, Chris Worley, David Jamieson, Kim Cameron, Michael Beer, Edgar Schein, Gibb Dyer, and Margaret Wheatley—and provides a road map through each episode of change facilitation. This updated volume features new chapters on positive change, leadership transformation, sustainability, and globalization. In addition, it includes exhibits, activities, instruments, and case studies, as well as an instructor’s guide and supplemental materials on an accompanying Website. This excellent resource is a must-have for every OD practitioner and consultant. A GUIDE FOR LEADING CHANGE

Hardcover w/Website • 704 pages ISBN 978-0-470-40544-4 USD $95.00/CAD $105.00/£65.00/€83.90

Masterful Coaching Third Edition Robert Hargrove

This must-read book is for anyone who is a coach, considering becoming a coach, or curious about coaching. In this complete revision of the best seller, coaching guru Robert Hargrove clearly distinguishes between a coach and a “Masterful Coach”— one that gets results. Sharply focusing on guidance on how to be and what to do to become a Masterful Coach, this new edition will show you how to reinvent yourself as a Masterful Coach, how to market yourself as a coach, and how to develop and manage your expanding client network. Hardcover • 432 pages • ISBN 978-0-470-29035-4 USD $50.00/CAD $55.00/£33.99/€43.90

Hardcover • 288 pages • ISBN 978-0-7879-8579-0 USD $95.00/CAD $104.99/£65.00/€83.90

P8F2A 2410

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professional development

Game-based Methods and Strategies for Learning and Instruction

Graphics for Learning

Essential resources for training and HR professionals

The Gamification of Training

Essential resources for training and HR professionals

CLARK LYONS

NEW

GRAPHICS for Learning Proven Guidelines for Planning, Designing, and Evaluating Visuals in Training Materials

Second Edition

Karl M. Kapp SECOND EDITION

Gamification is the process of using game THE GAMIFICATION OF LEARNING AND INSTRUCTION thinking, methods, and techniques to engage audiences and solve performance problems. This book not only provides KARL M. KAPP insights into matching the right content to the right game-delivery approach, it helps learning and development professionals add game elements for improving the delivery of traditional learning offerings, provides examples of how games have improved workplace performance, and provides a list of the types of activities and concepts that can be taught using games. GAME-BASED METHODS AND STRATEGIES FOR TRAINING AND EDUCATION

Co-published with

Supported by peer-reviewed studies and examples from corporations that have adopted game-based learning successfully, this book illustrates how combining instructional design thinking with game concepts can create engaged and interactive learning experiences across a variety of media, from online to face to face.

Proven Guidelines for Planning, Designing, and Evaluating Visuals in Training Materials

Ruth Clovin Clark, Chopeta Lyons

SECOND

Are you getting the most learning value from visuals? Thoroughly revised and updated, the second edition of the best-selling book summarizes guidelines for best use of graphics for instructional materials, including multimedia, texts, classroom aids, and slides used for briefings. These guidelines are based on updated scientific research and contain illustrative examples, including examples for readers without a background in psychology. The authors help trainers tie graphics into their lesson topics and include facts, concepts, processes, procedures, and principles. The book discusses technical and environmental issues (such as bandwidth or screen size) that will influence how instructional professionals can apply the guidelines. RUTH COLVIN CLARK

CHOPETA LYONS

Paperback • 420 pages • ISBN 978-0-470-54744-1 USD $70.00/CAD $78.00/£47.50/€61.90

Hardcover • 464 pages • ISBN 978-1-118-09634-5 USD $60.00/CAD $66.00/£42.50/€55.90 Essential resources for training and HR professionals

Learning in

Learning in 3D

The New Virtual Classroom

Adding a New Dimension to Enterprise Learning and Collaboration

Evidence-Based Guidelines for Synchronous e-Learning

Karl M. Kapp, Tony O’Driscoll Adding a New Dimension to Enterprise Learning and Collaboration / How the Immersive Internet will shape the future of learning and work within the Enterprise

Karl M. Kapp / Tony O’Driscoll

Hardcover • 416 pages ISBN 978-0-470-50473-4 USD $60.00/CAD $66.00/£42.50/€55.90

The Complete Guide to Simulations and Serious Games How the Most Valuable Content Will Be Created in the Age beyond Gutenberg to Google

Ruth Colvin Clark, Ann Kwinn

Interested in proven methods for using the diverse features of the virtual classroom (VC) in ways that promote learning? Unlike other books that focus only on the “how-tos” of the virtual classroom, this resources offers guidelines on how to use features of the VC based on experimental evidence and linked to the psychological processes of learning. Hardcover w/CD-ROM • 304 pages • ISBN 978-0-7879-8652-0 USD $60.00/CAD $71.99/£42.50/€55.90

Clark Aldrich

This exciting work offers designers a new way to see the world, model it, and present it through simulations. A groundbreaking resource, it includes a wealth of new tools and terms and a corresponding style guide to help understand them. The author—a globally recognized industry guru—covers topics such as virtual experiences, games, simulations, educational simulations, social impact games, practiceware, game-based learning/digital game based learning, immersive learning, and serious games. This book is the first of its kind to present definitions of more than 600 simulation and game terms, concepts, and constructs. Hardcover • 576 pages • ISBN 978-0-470-46273-7 USD $90.00/CAD $99.00/£60.00/€77.90

Designing Online Learning with Flash David Richard Moore

The how-to guide for designing and developing well-structured instruction for web delivery using Adobe Flash . This useful tool offers step-by-step instruction for developing Flash tutorials for teaching facts, concepts, principles, and procedures using a well-tested model. ®

Paperback • 336 pages • ISBN 978-0-470-32263-5 USD $60.00/CAD $66.00/£42.50/€55.90

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professional development Best of The eLearning Guild’s Learning Solutions

Essential resources for training and HR professionals

THIRD EDITION

Top Articles from the eMagazine’s First Five Years

E-LEARNING and the Science of Instruction

Bill Brandon, Editor

From the e-Learning Guild—the training industry’s largest, most active e-learning community. Taking a unique approach, this book covers the most common technologies such as authoring tools, XML, and storyboarding, it also includes more cutting-edge technologies such as mobile e-Learning and reusable learning objects. You’ll also get access to a companion webpage with never-before-published tips, tricks, and techniques from several of the contributors so you can continue to stay up-to-date on the latest technologies. Paperback • 416 pages • ISBN 978-0-470-23962-9 USD $50.00/CAD $54.99/£33.99/€43.90

Michael Allen’s E- L E A R N I N G L i b r a r y

SUCCESSFUL

Making Learning

Essential information for selecting, designing, and developing asynchronous and synchronous e-learning courses. Based on scientific theory of how people learn, this new edition includes guidelines on the best use of text, visuals, and audio; the optimal amount and type; the best use of communication tools for collaborative learning; lesson design techniques to build problem-solving skills; using games and simulations; and virtual coaches to improve learning.

• Offers dozens of worked examples. • Contains information on topics such as analyzing the performance need, defining objectives, creating skill hierarchies, focusing on the learning experience, scoping and sequencing, overview of interactivity and its essential components. • Includes access to a Website offering additional, interactive content. Paperback • 240 pages • ISBN 978-0-7879-8297-3 USD $35.00/CAD $39.00/£23.99/€30.90

Gadgets, Games and Gizmos for Learning Tools and Techniques for Transferring KnowHow from Boomers to Gamers Karl M. Kapp

Take a realistic look at how today’s hottest consumer technology devices and applications help organizations win the talent war. This book offers practical and innovative solutions to the impending knowledge transfer problem between baby boomers and the next generation called “gamers.” The book outlines how gamer values such as using cheat codes, gadgets, games, and wanting to be constantly connected can be exploited as methods for moving information from boomers to gamers.

PATTI SHANK EDITOR

ONLINE LEARNING Proven Ways to Enhance TechnologyBased and Blended Learning

Vol 2

centric e-learning.

The Online Learning Idea Book

Essential resources for training and HR professionals

idea b book oo ok o

Michael W. Allen

This book is an easy-to-read and practical guide to designing powerful, learner-

P8F2A 2410

RICHARD E. MAYER

NEW

Making Learning Technology Polite, Effective, and Fun

Hardcover • 448 pages • ISBN 978-0-7879-8654-4 USD $60.00/CAD $65.99/£42.50/€55.90

Third Edition

Hardcover w/CD-ROM • 496 pages ISBN 978-470-87430-1 USD $65.00/CAD $72.00/£45.00/€57.90

Technology Polite, Effective, and Fun

Proven Guidelines for Consumers and Designers of Multimedia Learning

Ruth Clovin Clark, Richard E. Mayer RUTH COLVIN CLARK

the

E LEARNING INTERFACE

Michael Allen’s Online Learning Library: Successful e-Learning Interface

Proven Guidelines for Consumers and Designers of Multimedia Learning

e-Learning and the Science of Instruction

95 Proven Ways to Enhance Technology-Based and Blended Learning Volume Two Patti Shank, Editor

In this second volume of The Online Learning Idea Book you will find brand-new and valuable ideas that you can adopt or adapt in your own instructional materials, to make them more dynamic and more worthwhile for learners and learning. This book lets you peek over the shoulders of some of the world’s most creative instructors, instructional designers and developers, trainers, media developers, and others in order to help spark creative ideas of your own. This hands-on resource will help you build online instructional materials or improve existing materials, including online courses, modules, activities, or supplementary materials for classroom-based courses. Paperback • 400 pages • ISBN 978-0-470-47230-9 USD $60.00/CAD $72.00/£42.50/€55.90

Also available:

The Online Learning Idea Book 95 Proven Ways to Enhance Technology-Based and Blended Learning Volume One Patti Shank, Editor Paperback • 380 pages • ISBN 978-0-7879-8168-6 USD $50.00/CAD $54.99/£33.99/€43.90

The e-Learning Handbook Past Promises, Present Challenges Saul Carliner, Patti Shank

This book is packed to the gills with original contributions from the world’s foremost e-learning experts. A timely reference for all e-learning decision makers in educational settings. Hardcover • 560 pages • ISBN 978-0-7879-7831-0 USD $75.00/CAD $82.99/£50.00/€65.90

Order online www.pfeiffer.com/go/pfeiffercatalogs

professional development Coaching for Leadership

Essential resources for training and HR professionals

Marshall Goldsmith Laurence Lyons Sarah McArthur E d i t o r s

COACHING FOR LEADERSHIP T h i r d

Productive Workplaces 25th Anniversary * 3rd Edition

The Practice of Leadership Coaching from the World’s Greatest Coaches

Marshall Goldsmith, Laurence Lyons, Sarah McArthur

New edition includes an Instructor’s Guide, a separate Casebook, and premium content.

Hardcover • 304 pages • ISBN 978-0-470-94774-6 USD $55.00/CAD $61.00/£36.99/€47.90 Essential resources for training and HR professionals

—MARSHALL GOLDSMITH

THE

COACHING FOR LEADERSHIP

CASE STUDY WORKBOOK

The Coaching for Leadership Case Study Workbook

Third Edition 25-Year Anniversary

Dignity, Meaning, and Community in the 21st Century

Marvin R. Weisbord

THE CLASSIC WORK * REVISED AND EXPANDED

The best collection of expert guidance from the world’s greatest leadership coaches, including Marshall Goldsmith, Beverly Kaye, John Baldoni, David Ulrich, Jack Zenger, Frances Hesselbein, and Kouzes and Posner.

“An extraordinary work that will stand the test of time.”

PRODUCTIVE WORKPLACES

NEW

This third edition of the classic resource, Productive Workplaces is smart, wellwritten and well-researched, thoughtful, MARVIN WEISBORD somewhat provocative, and a one-of-a-kind review of the integration of economics, technology, and people. It covers such topics as the work on self as integral to organizational change, the revision of Lewinian concepts for a new era, and the history behind “getting everybody improving whole systems” as a response to fast change and increasing diversity (not the same as using any particular method).

Third Edition

E d i t i o n

Dignity, Meaning, and Community in the 21st Century

NEW

Larry Lyons

This third edition includes many new features: a robust Instructor’s Manual, a revisioning of organization development myths, a critical appreciation of new large-group methods, case study follow-ups across 15 to 30 years, and 40 personal essays by practitioners influenced by earlier editions. Their writings show how the themes and values they share with Weisbord influence current practices around the world. Hardcover • 576 pages • ISBN 978-0-470-90017-8 USD $75.00/CAD $83.00/£50.00/€65.90

Practical Companion to a Theoretical Classic

As a practical guide, the Workbook gives readers an understanding of how coaching works, Laurence S. Lyons why it works, and how leaders can make the best use of the coaching process with case studies from proven applications, prescriptive guidance, and tools to help implement programs. Coaching for Leadership is the definitive resource for understanding the practice of leadership coaching; the Workbook brings it to life for real-world application.

e-Learning by Design

Essential resources for training and HR professionals

A COMPANIO N E D IT IO N

featuring Dr. Fink’s Leadership Casebook

Second Edition

Illustrations by Janet Schatzman

Paperback • 192 pages • ISBN 978-1-118-10512-2 USD $35.00/CAD $39.00/£23.99/€30.90

Essential resources for training and HR professionals

Engage The Trainer’s Guide to Learning Styles

The Trainer’s Guide to Learning Styles

NEW

William Horton

This practical, down-to-earth resource is filled with clear information and instruction without oversimplification. The book helps instructors build customized e-learning programs from scratch—building on core principles of instructional design to: develop meaningful activities and lessons, create and administer online tests and assessments, design learning games and simulations, and implement an individualized program. SECOND EDITION

E-Learning by Design William Horton

Paperback • 640 pages • ISBN 978-0-470-90002-4 USD $65.00/CAD $72.00/£45.00/€57.90

Jeanine O’Neill-Blackwell

Engage integrates both the art and science of strong instructional design using learning styles. Discover and capitalize on your natural training strengths with the 4MAT Training Style Inventory : • Reach every learning style with brain-based strategies that increase engagement and retention • Liven up any content with activity structures which appeal to all learning style • Warp speed your design with a simple, four-step learning styles training mode • Assess your training impact with easy-to-use assessment tools. The included tips, examples, strategies, and free online inventories make this book a must-have addition to any trainer’s library. Discover Your Training Style

Strengths and

Build Your Skills

with Online Tools, Videos, and More

Hardcover • 300 pages • ISBN 978-1-118-02943-5 USD $45.00/CAD $50.00/£30.99/€39.90

Best Practices in Talent Management

Essential resources for training and HR professionals

BEST PRACTICES in

TALENT

MANAGEMENT H OW T H E WO R L D ’ S L E A D I N G C O R P O R AT I O N S M A N AG E , D E V E L O P, A N D R E TA I N TO P TA L E N T

How the World’s Leading Corporations Manage, Develop, and Retain Top Talent Marshall Goldsmith, Louis Carter, The Best Practice Institute

EDITED BY

Comprehensive in scope, this book features more than 15 case studies and dozens of competency models, tools, instruments, and training material from the world’s best global talent management systems and campaigns that show how they successfully implemented and maintained talent management programs. Each case study includes tools, templates, competency models, guidelines, and training materials that can easily transfer to the real-world work of HR professionals. MARSHALL GOLDSMITH

AND

L O U I S C A RT E R

A P U B LI C ATI O N O F TH E B E ST P R A C TI C E I N STITUTE

Hardcover • 336 pages • ISBN 978-0-470-49961-0 USD $95.00/CAD $105.00/£65.00/€83.90

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professional development Best Practices in Organization Development and Change

The Business of Consulting

Culture, Leadership, Retention, Performance, Coaching

The Basics and Beyond

Louis Carter, David Giber, Marshall Goldsmith, Editors

Second Edition

Learn from experts at the world’s top organizations!

Ever ything You Always Wanted to Know about Consulting but Were Afraid to Ask!

Best Practices in Organization Development and Change is a stateof-the-art resource that presents the most important ideas and effective strategies from experts and top companies in the field. Comprehensive in scope, the book addresses the five most important organization development or human resource development (OD/HRD) topics— organization development and change, leadership development, recruitment and retention, performance management, and coaching and mentoring—and offers a practical framework for design, implementation, and evaluation. It includes bestpractice case studies from 17 leading organizations that have achieved their change objectives. You’ll benefit from expertise at trend-setting companies such as: Kraft Foods, Smithkline Beecham, Westinghouse, Sun Microsystems . . . and many more! Paperback w/CD-ROM • 640 pages • ISBN 978-0-470-60455-7 USD $95.00/CAD $105.00/£65.00/€83.90

The Performance Consultant’s Fieldbook Tools and Techniques for Improving Organizations and People Second Edition Judith Hale

This book helps trainers, training managers, and internal and external consultants working in partnership with their clients to identify barriers to performance, explore a suite of solutions, and work collaboratively to get new procedures, technology, behaviors, and ideas adopted. It details the techniques performance consultants need to conduct performance interventions and offers a customizable collection of worksheets, flowcharts, planning guides, and job aids. This book helps to: • Analyze an organizational environment • Diagnose performance problems • Identify barriers to performance • Select appropriate interventions • and Measure intervention success. What’s more, it includes a new section on understanding costs and cost drivers. Paperback w/CD-ROM • 300 pages • ISBN 978-0-7879-8534-9 USD $60.00/CAD $65.99/£42.50/€55.90

Elaine Biech

There is more to consulting than just being a good consultant. You’ve got to successfully manage your business. Updated with fresh insights, new tools and models, and many new templates and sample forms, this new edition of the best-selling book provides an indispensable resource for running an effective consulting business. It includes actual tools and techniques you need in order to pursue a successful and profitable career in the world of consulting. Master consultant Elaine Biech shows you how to: develop a business plan, market your business, charge for your services, build a client relationship, grow your consulting business, ensure your continued professional growth, make money in the profession, and much more. Elaine Biech is president and managing principal of ebb associates, inc., a strategic implementation, leadership development, and experiential learning consulting firm. Her clients include the American Society for Training and Development, Hershey Chocolate, the IRS, the U.S. Navy, McDonald’s Corp., Marathon Oil, and PricewaterhouseCoopers. Known as the trainer’s trainer, she has been featured in dozens of publications, including the Wall Street Journal and Fortune Magazine.

FREE CD-ROM with customizable worksheets and forms! Hardcover w/CD-ROM • 340 pages ISBN 978-0-7879-9464-8 USD $55.00/CAD $60.99/£36.99/€47.90 The Consultant’s Quick Start Guide An Action Plan for Your First Year in Business Second Edition Elaine Biech

Written by renowned consultant and best-selling author, Elaine Biech, this updated revision is the go-to guide for all consultants. It includes practical guidelines, addresses how to deliver better service through better planning, and clearly shows how to run a business more profitably and more predictably. Addressing the most recent changes to the consulting field, this new edition includes information on: • Discerning how much will clients pay • Creating and writing successful business plans • Keeping electronic accounting records • Determining your market niche • Creating a dynamic marketing plan and website. Paperback • 280 pages • ISBN 978-0-470-37231-9 USD $35.00/CAD $39.00/£23.99/€30.90

P8F2A 2410

Order online www.pfeiffer.com/go/pfeiffercatalogs

index 101 Ways to Improve Customer Service, 29

Encouraging the Heart Workshop, The, 7

2012 Pfeiffer Annuals, The, 28

Encyclopedia of Human Resource Management, 32

New Leader’s 100-Day Action Plan, The, 2E, 23

75 e-Learning Activities, 27

Engage, 44

New Virtual Classroom, The, 42

85% Solution, The, 9

Exercising Influence, 24

Not Everyone Gets a Trophy, 17

Accelerating Your Development as a Leader, 40

Facilitation Skills Inventory, 24

Accountability Experience, The, 9

Fast Things Fast, 2E, 38

NTL Handbook of Organization Development and Change, The, 41

Advanced Executive Coaching, 47

Five Dysfunctions of Team Workshop, The, 2E, 19

Online Learning Idea Book(s), 43

Advanced Presentations by Design, 38

Flawless Consulting, 3E, 33

Organization Development, 47

Advantage, The, 19

From Bud to Boss, 11

Organizational Intelligence, 35

Aligning Training for Results, 37 Applied Strategic Planning, 2E, 25

Fundamentals of Performance Improvement, 3E, 35 Organizational Surveys, 47 Peer Power, 31 Gadgets, Games and Gizmos for Learning, 43

Appreciative Inquiry for Collaborative Solutions, 23

Game Plan for Change, 25

PeopleSmart, 25

Appreciative Inquiry, 2E, 39

Gamification of Training, The, 42

Performance Consultant’s Fieldbook, The, 2E, 45

Art and Science of 360 Degree Feedback, The, 37

Gender Communication Toolkit, 35

Performance-Based Certification, 39

Best of The eLearning Guild’s Learning Solutions, 43

Getting Your Money’s Worth from Training and Development, 37

Performance Management, 46

Best Practices in Organization Development and Change, 45

Global Executive Leadership Inventory (GELI), 24

Pfeiffer Training Tips Mobile App, 5, 48

Going Global, 47

Practical Guide to Needs Assessment, 2E, 39

Best Practices in Talent Management, 44

Graphics for Learning, 2E, 42

Practicing Organization Development, 3E, 41

Beyond Change Management, 2E, 33

Great Webinars, 31

Productive Workplaces, 3E, 25th Anniversary, 44

Book of Road-Tested Activities, The, 27

Great Workplace, The, 15

Rapid Instructional Design, 2E, 40

Bridging the Leadership Divide, 12

Handbook of Human Performance Technology, 38

Rapid Training Development, 40

Building Expertise, 3E, 39

Handbook of Workplace Assessment, 47

Rediscovering Value, 36

Business of Consulting, The, 2E, 45

Have a Nice Conflict, 36

Remarkable Leadership, 11

Career Anchors, 3E, 24

Implementing Organizational Interventions, 47

RESPECT, 35

Challenge Continues, The, 7

Improving Performance, 36

Sales Chaos, 34

Change Leader’s Roadmap, The, 2E, 33

Six Disciplines of Breakthrough Learning, The, 37

Closing the Execution Gap, 40

Industrial and Organizational Psychology Collection on Wiley Custom Select, 46

Coaching for Commitment Workshop, 3E, 25

It’s Okay to Be the Boss, 17

Social Media Handbook, The, 34

Coaching for Leadership, 3E, 44

It’s Okay to Manage Your Boss, 17

Speaking as a Leader, 40

Coaching for Leadership Case Study Workbook, The, 44

Job Aids and Performance Support, 40

Stepping Up, 18

Jolts!, 27

Coach’s Guide to Developing Exemplary Leaders, A, 31

Strategic Employee Surveys, 35

Leadership Challenge book, The, 5E, 31

Strategy-Driven Talent Management, 47

Leadership Challenge DVD, 6

Strengthening Credibility, 31

Complete Guide to Simulations and Serious Games, Leadership Challenge e-Learning Program, The, 5 The, 42 Leadership Challenge Forum 2012, 5 Consultant’s Quick Start Guide, The, 2E, 45 Leadership Challenge Values Cards Facilitator’s Courageous Leadership, 10 Guide Package, The, 8 Creating Video for Trainers and Teachers, 38 Leadership Challenge Workbook, The, 3E, 6, 31 Creative Style Profile, REV., 24 Leadership Challenge: Activities Book, The, 27 Credibility, 2E, 31 Leadership Plus Report: Combining your MBTI® Customer Service Delivery, 47 and LPI®, 8 Decision-Making Style Inventory, The, 25 Leadership Practices Inventory (LPI) 360, 8

Successful e-Learning Interface, 43

Pfeiffer Essential Guides to Training Basics, 32

Social Media for Trainers, 34

Successful New employee Orientation, 3E, 25 Team Advantage, 20 Team Emotional and Social Intelligence (TESI® Short), 22 Ten-Minute Trainer, The, 29 Thiagi’s 100 Favorite Games, 27 Three Signs of a Miserable Job DVD Presentation, The, 16 Tools of Engagement, 34

Designing mLearning, 36

LPI Action Cards, 8

Designing Online Learning with Flash, 42

Total Onboarding Program, The, 23

Leading Across Differences, 14

Developing Emotional and Social Intelligence, 27

Trainer’s Balanced Scorecard, The, 39

Leading Through Transitions, 13

Developing Talent for Organizational Results, 33

Linkage Inc.’s Best Practices in Leadership Development Handbook, 2E, 41

Trainer’s Handbook of Leadership Development, The, 38

Diversity Awareness Profile (DAP), 2E, 24 e-Learning and the Science of Instruction, 3E, 43

Linkage Inc.’s Best Practices in Succession Planning, 41

e-Learning by Design, 2E, 44

Live and Online!, 29

e-Learning Handbook, The, 43

LPI Online, 8

Emotional Intelligence in Action, 2E, 29

Managing for Employee Engagement, 16

Efficiency in Learning, 40

Emotional Intelligence Skills Assessment (EISA), 21 Managing Projects, 33 Masterful Coaching, 3E, 41 Emotionally Intelligent Team book, The, 22 Employee Engagement Management Inventory (Assessment), 16

Mastering the Instructional Design Process, 4E, 39 Michael Allen’s Online Learning Library:

Trainer’s Handbook, The, Updated Edition, 38 Training Measurement Book, The, 37 Training Workshop Essentials, 37 Trustworthy Leader, The, 15 Ultimate Guide to Sales Training, The, 34 Unforgettable Experiential Activities, 29 Virtual Team Success, 36 What Would You Do?, 29 White Space Revisited, 36

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A n no u n c i n g

The Industrial And Organizational Psychology Collection on Wiley Custom Select is an easy-to-use website with a three-step process for creating the perfect course text or reader. It puts at your fingertips the complete Professional Practice series that is co-published with SIOP. This series brings you the best in research-based content, methodologies, best practices, and tools from the field of Industrial and Organizational Psychology. Mapped to I-O Psychology curricula, you can easily customize content to fit your course needs! With this database of content, you can:

THE

Professional Practice S

THE

Professional Practice S

Rob Silzer Ben E. Dowell EDITORS

Strategy-Driven Talent Management A Leadership Imperative

A Publication of the Society for Industrial and Organizational Psychology

Scan here for more information or go to http://customselect.wiley.com/collection/iopsych

Handbook of Workplace Assessment Evidence-Based Practices for Selecting and Developing Organizational Talent

A Publication of the Society for Industrial and Organizational Psychology

THE

Professional Practice

3) C hoose a Format. Finally, select the cover and title you want and choose either a printed or e-book format.

EDITORS

1) C ustomize. Start with an existing text and add to it, organize it the way you want it, combine chapters or choose individual chapters from any of the titles in our Special Collection. You decide how you want to customize your course materials to fit your syllabus exactly. 2) P ersonalize. Next, include your personal, departmental, or institutional content or any content for which you have copyright permission. It will be integrated seamlessly into the custom textbook.

John C. Scott Douglas H. Reynolds

Kyle Lundby EDITOR With Jeffrey Jolton

Going Global Practical Applications and Recommendations for HR and OD Professionals in the Global Workplace

THE

Professional Practice S

Gina Hernez-Broome Lisa A. Boyce EDITORS

Advancing Executive Coaching Setting the Course for Successful Leadership Coaching

A Publication of the Society for Industrial and Organizational Psychology

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Put The Five Practices of Exemplary Leadership into action with The Leadership Challenge Mobile Leader Tool

NEW

Fully revised and updated Second Edition! See page 19 for more information.

Now available in the iTunes App Store.

Pfeiffer Training Tips Mobile App FREE FOR A LIMITED TIME Hands-on Content You Can Put To Work Immediately With the Pfeiffer Training Tips app, trainers, facilitators, coaches, consultants—or any learning and development professional—can find just-in-time guidance from Pfeiffer’s leading authors and publications. With Pfeiffer Training Tips you can: • Browse categories like Training Techniques, Training & Technology, and How to Run Your Training Business • Search a specific topic • Find a comprehensive list of training resources for your every need Featuring content from over 40 Pfeiffer products, including The Leadership Challenge, The Five Dysfunctions of a Team, Managing for Employee Engagement, Flawless Consulting, Social Media for Trainers, Thiagi’s Favorite Games, and more. Plus—you can expect updates and new content added from Pfeiffer’s latest releases. Download this FREE must-have app today by scanning the QR code with your smartphone or visit the Apps and Downloads area of www.pfeiffer.com.