HOTEL SERVICES

The Restaurant

Please join us in our award winning restaurant for a sumptuous meal created by our Executive Chef Jeffrey Cosenza. Restaurant meals can be enjoyed in the dining room, lobby, front porch, pool side or in the privacy of your room. It is our pleasure to offer room service from our Restaurant Menus during restaurant hours.

Sunday Brunch 9AM–3PM • Breakfast Daily 7AM–10AM • Lunch Daily 11:30AM–3PM Bites 11:30AM–10PM • Dinner Daily 5PM–10PM

Lobby Bar

Relax and enjoy true Southern hospitality. Plush seating areas, a roaring fire and live music are all part of the inviting ambiance that make The Lobby Bar a favorite of many guests. Entertainment is available Sunday mornings and Tuesday, Friday, Saturday, and Sunday evenings, with jazz on Thursday nights.

SALON & SPA

Your relaxation and rejuvenation are the goals of our Salon & Spa. Whether it’s a facial, massage or simply a wash and blow dry, our staff will surround you in gentle comfort. Allow us to make your reservation as early as possible in order to best serve your needs.

Open daily 9am–7pm by appointment only. Guests can cancel their appointment 24 hours (48 hours for Spa Packages) prior to service without penalty.

Spa Boutique

All of the hair, beauty and nail care products used in our Salon & Spa, and recommended for your daily home care regimen, are available through our Spa Boutique. We are pleased to represent the following brands in our Salon & Spa: Moroccan Oil and Phyto hair products; Dermalogica, Tammy Fender, and Intraceuticals skin therapies; Supergoop SPF, OPI, NuFace microcurrent and LED therapies; and Esker and Ancient Minerals body products. Please see Guest Services for assistance or allow us to make an appointment with a Therapist for a complimentary consultation.

Lobby Boutique

The Aiken lifestyle is reflected in the merchandise on display in our Lobby Boutique. Take a moment to explore and we’re sure you’ll find just the “treasure” to gladden your heart and keep the memories of your visit alive.

Pool

Relax in the warmth of a sunny afternoon or after a long day. Our salt water pool is waiting to refresh you. Please note that we do not have a lifeguard on duty, and swimming is at your own risk. Should you require assistance getting in or out of the pool, please let the front desk know.

Cardio Room

For our guests who enjoy keeping fit, we invite you to enjoy our poolside cardio room which is equipped with a treadmill, rowing machine and stationary bike to help you keep fit or simply exercise your “jet lag” away.

Meditation

Tammy Fender, a pioneer in plant-based luxury skin care and holistic living has created a meditation specific to The Willcox that can be found on your iPad. Guests are also invited to explore the meditations available through the Calm App on your Apple TV.

IN-ROOM FITNESS

Turn your guest room into a private fitness center. A yoga mat has been placed in the closet of your room. Should you wish guided exercise instruction, Guest Services will be happy to deliver a DVD player and exercise videos.

OFF-SITE FITNESS

As our guest, you enjoy complimentary use of Max Fitness. Please give your name and present your room key to have full use of the exercise equipment and classes (excludes Push Zone Training). Max Fitness located at 101 Corporate Pkwy Aiken, SC, (803) 648-4653.

Bicycles

Our guests enjoy complimemtary use of our bicycles. Pedego Electric Bike tours and rentals can be arranged by Guest Services for your enjoyment as well. Please contact Guest Services to inquire about pricing and availability.

Evening Turndown Service

When you’re ready to retire, your bed will be turned down, a cashmere hot water bottle can be tucked under your sheets if you wish and a small sweet gift placed on your pillow. Should you wish to enhance your turndown service, please visit our Experience Enhancements on your Apple TV for options that include port wine and truffles, chamomile tea and rose petal turndowns.

Sleep Concierge

Adequate rest improves alertness, productivity, mood and memory, and is crucial to losing body fat. Allow our Sleep Concierge to create the perfect environment for you to achieve your body’s ultimate rest. Our Sleep Concierge Menu can be found in the UNWIND section of our Experience Enhancements Menu on your Apple TV.

Bath Butler

Experience a taste of The Spa at The Willcox in your own room, with one of our specially created baths. Soak in a state of tranquility. Allow our Bath Butler to prepare everything for you. Soak in the oversized tub and end your day in total relaxation. Our Bath Butler Menu can be found in the UNWIND section of our Experience Enhancements Menu on your Apple TV. Available in Premium Rooms and all Suites.

Experience Enhancements

We have a wide selection of experience enhancements designed to further personalize your stay. Our enhancement menu includes a variety of welcome amenities, romantic, relaxation and enrichment options as well as additional turndown and holiday amenities. We welcome you to explore these on your Apple TV.

Shoe Shine

Complimentary shoe shine is available daily. Please place shoes in the shoe bag in your closet and place outside your door before midnight. Your shoes will be returned, polished by 7a.m. the following day.

DRY CLEANING & LAUNDRY

Same day laundry and dry cleaning service is available everyday except Saturday & Sunday. Laundry bags are hanging in your closet and must be at the Front Desk by 8:00a.m., to ensure they will be back the same day by 7:00p.m.

Business Solutions

A computer, facsimile, photocopying, printing, shipping and high speed internet access are available 24-hours. Software includes Microsoft Office with Word, Excel and Power Point. Typing is available by appointment and a minimal charge. A desktop computer and printer are available for your use on the second floor of the east wing. Our meeting spaces have additional business amenities, and our Catering and Events Manager can work with you to accommodate additional needs or requests.

Charging Station

A station to charge all your electronic devices is available at the front desk.

Newspapers

The New York Times Digest, and our local paper will be in the lobby each morning. Please let Guest Services know if you wish to have the Times Digest delivered to your room daily.

Internet

Complimentary Wi-Fi is available in all guest rooms, lobby and meeting spaces. Willcox Guest Password: welcome123

Television

Your television is equipped with the DirectTV residential experience and an Apple TV for your streaming pleasure. Upon arrival, your television will be set up with the Apple TV. Instructions to change the input of the television for DirectTV are under the television remotes in your guestroom.

Stave Puzzles

For your enjoyment we have Stave puzzles located in the lobby. Stave puzzles are one of a kind wood jigsaw puzzles, hand cut one piece at a time, by a skilled crafter.

Games

Board games are available for your enjoyment while a guest at The Willcox. Games are located on the credenza of the east wing of the second and third floor.

Convenience Items

If in the rush to travel you forgot something, the following items will be provided with our compliments upon request:

• Band-Aids

• Hand Sanitizer

• Insect Repellent

• Nail Polish Remover

• Tooth Brush

• Tooth Paste

• Mouth Wash

• Dental Floss

• Cough Drops

• Deodorant

• Shaving Cream

• Razor

• Feminine Products

• Contact Lens Solution

• Lint Brush

For your convenience we also have AA and AAA Batteries available for purchase.

Guest Room Beverages

Chilled Open Water are located in your bedside table. Open water is ultra-purified, electrolytepacked canned water in BPA-free aluminum packaging that’s recyclable and climate neutral. Waters enjoyed will be charged to your room and restocked daily.

Horse Concierge

The dedicated Horse Concierge at The Willcox is available to assist you with all of your equestrian needs. The Horse Concierge team provides information on services such as:

• Equine Veterinarians

• Farriers

• Tack Equipment & Supplies

Trail Rides

• Blanket and Tack Repair

• Feed Dealers

• Trailer Accessories & Repairs

• Clipping and Braiding

• Associations

• Shows & Events

Slow or fast, we can coordinate up to 2 experienced riders on a guided tour along the clay roads or through the Hitchcock Woods. Horses also available for drag hunt and/or polo.

Dog Concierge

The dedicated Dog Concierge at The Willcox is available to assist you with all of your canine needs. The Dog Concierge team provides information on services such as:

• Veterinarian Services

• Grooming

• Dog Walking

• Dog Bakery

• Dog Parks

• Dog Friendly Restaurants

Dog Boarding

Relax knowing your pet is receiving care, love and attention. Day camp and nightly boarding available with supervised play and swim time.

Pet Tags

Should your favorite pet leave the property, we offer complimentary pet tags with our return address for your pet to use while a guest at The Willcox.

Amenities For Guests With Disabilities

The public areas of the hotel have been constructed to ensure access and a specially designed guest room is available to accommodate the physically challenged.

MEETING & WEDDING FACILITIES

Two Meeting rooms, accommodating groups of up to 100 guests are available for business gatherings and social events. The Restaurant, Pool, Lobby and Roosevelt Suite are also available for events. The Willcox can accommodate weddings and events for up to 300 people.

OFF-SITE MEETINGS & EVENTS

The same award-winning cuisine and personalized service you enjoy at The Willcox, is also available off premise at the event space of your choice. Willcox customers have the additional venue options of one of our Vacation Rental homes.