Patient & family relations

At Providence Care we believe all feedback regarding our care and services are opportunities to improve.

Providing feedback

1. We encourage you to provide feedback as close to the area of your compliment or concern as possible. In many cases, these people will know the most about the situation and be able to respond best.

2. If you have a concern that is not resolved to your satisfaction, you can ask to speak with the person in charge, manager or director.

3. If your feedback requires further attention you can contact the Patient, Client, Resident & Family Relations office, who will discuss potential next steps with you.

Telephone: 1-844-849-9166

Email: wecare@providencecare.ca

Online: ProvidenceCare.ca

Feedback forms are also available at the Welcome Desk, on our website, or by asking a member of your care team.

Satisfaction Survey

Following patient stays at PTCC, you may receive a satisfaction survey by mail or email.

Experience Partners

Experience Partners are individuals with lived experience as patients, clients or family members who work with our staff to provide their perspective on planned initiatives, projects or changes.

We believe that by including the patient, client and family voice in everything we do, we are treating the people we serve with respect, dignity and compassion, and are enhancing the quality and safety of the care they receive.

For more information, email experiencepartner@providencecare.ca We look forward to welcoming you

We look forward to welcoming you and your loved ones to PTCC.

If you have any feedback on the content within this handbook, email your thoughts to info@providencecare.ca

Peace of Mind

It is important to know that our loved ones are being taken care of by genuine people who are trained and who care. We offer in-home care to individuals who need a little help, offering compassionate and dependent care. Our goal is to provide consistent care with service from 2 hour visits to 24/7 around the clock care.

Your Comfort is Our Concern

We are dedicated to providing every individual in our care with the most compassionate service. Whether it is a few hours of company, cooking a meal, or caring for someone with Alzheimer’sand dementia, we will be there with the helping hands they need.

Dignified Home Care

Limestone City Home Health Care provides exemplary care for seniors throughout Kingston and surrounding areas. It is our goal to assist individuals of all needs, helping them stay in the comfort of their own homes for as long as possible.

Extraordinary Caregivers what a difference home care can make in the lives of isolated elders when they are required to stay home.

You can feel comfort in the fact that we are a team of caring professionals. All of our employees are extraordinary caregivers, PSWs, and nurses who will help keep individuals in the comfort of their home while enhancing their health and quality of life.