Hawkesbury & District General Hospital Patient Guide by Willow Publishing

FOR A HOSPITAL STAY

PATIENT GUIDE

Général de Hawkesbury & District General Hospital HAWKESBURY AND DISTRICT GENERALHôpital HOSPITAL

HAWKESBURY AND DISTRICT GENERAL HOSPITAL 1111 Ghislain Street Hawkesbury (Ontario) K6A 3G5 613-632-1111

hgh.ca FALL 2017 EDITION The information in this guide was accurate at the time of printing. Changes may occur in the hospital operations due to the redevelopment project, the enactment of new policies or amendments to legislations.

On behalf of our 115 physicians, 675 employees and 120 volunteers, I would like to welcome you to the Hawkesbury and District General Hospital (HGH). Our mission is to provide high quality compassionate care. Every day, our health care professionals and all staff rely on collaboration, innovation and leadership to offer you the best possible experience at HGH.

Welcome to HGH

Message from the Chief Executive Officer

HGH is a family and patient-centred hospital. As a patient, you are a partner invited to participate in decisions about your health care. We are here for you: discuss with your care team and staff, and don’t hesitate to ask questions. This guide provides you with useful information to prepare your stay with us. Your hospital is transforming into a full-service regional hospital. Through a major redevelopment project, the new HGH will offer modern, larger and more comfortable facilities as well as cutting-edge medical equipment. The newly opened surgical unit and the Family Birthing Centre are actual demonstrations of such facilities. A new Emergency Department, a new pavilion for ambulatory clinics and an MRI (magnetic resonance imaging) machine are also part of this major project. The entire HGH team is honoured and proud to build upon our long-standing tradition of excellence to provide you with more specialized medical care, closer to home.

Marc LeBoutillier Chief Executive Officer

HGH received Accreditation Canada’s highest ranking: Accredited with Exemplary Standing. Only one in five healthcare organizations in Canada manages to obtain this level of accreditation.

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Table of Contents

Table of Contents Welcome to HGH Message from the Chief Executive Officer................................. 3 Mission, Vision, Values....................... 5 Patient, Family and Visitor Rights and Responsibilities............. 6 Patient and Family-Centred Care.......................................................... 7 Hospital Plan......................................... 8

Your Stay at HGH Admission.............................................. 9 What to bring to your room............ 9 Please do not bring to your room.............................................. 9 Your health care team and treatment.............................................10 Meals.....................................................10 Patient mobility.................................11 Personal hygiene...............................11 Quit Smoking Program ..................11 Palliative Care.....................................12 Patient billing.....................................12 Discharge.............................................12 Share Your Experience With Us....13

Patient Safety Participate in your healthcare and safety............................................14 Allergies................................................14 Confidentiality...................................14 Emergency measures......................14 Falls prevention.................................15 Identity verification..........................15 Infection control and hand hygiene.................................................16 Medical record...................................16 Medication..........................................17

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Pets.........................................................17 Pregnancy............................................17 Smoke-Free Property.......................17 Understanding your care and treatment.............................................17

General Information Accessibility........................................18 Banking machine (ATM) .................18 Cafeteria and vending machines..............................................18 Cell phones, tablets, wireless devices and WiFi................................18 Emergency measures......................19 Gift shop...............................................19 Information desk...............................19 Lost and found objects...................19 Official languages.............................19 Organ and tissue donation............20 Parking..................................................20 Photos and videos............................20 Public washrooms............................20 Security.................................................20 Spiritual and religious care............20 Telephone in patients’ rooms.......21 Television.............................................21 Visiting hours......................................21 Volunteer Association.....................21

The New HGH ............................22 HGH Foundation......................24 Advertising............................centre

Our mission To promote health and provide compassionate care for our communities through the cycle of life.

Our vision

Welcome to HGH

Mission, Vision, Values

Dedicated people pursuing healthcare excellence through teamwork, innovation and leadership.

Our values Respect, Quality, Collaboration, Integrity, Compassion

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Welcome to HGH

Patient, Family and Visitor Rights and Responsibilities As a patient, you will be treated as a mature individual having the ability to make decisions about your life. We will respect your dignity and your individuality. HGH patients have rights and responsibilities.

You have the right to: • Be treated with consideration, respect and dignity, without discrimination related to race, religion, ethnicity, culture, social status, sexual orientation or medical condition. • Trust that your privacy will be protected and your personal information will be kept confidential. • Access your medical record. • Receive treatments, examinations and personal care in a way that respects your dignity and your privacy. • Receive information from your attending physician in clear and easy to understand terms. • Ask questions about your diagnosis, treatment and prognosis and get clear answers. • Participate in the decision-making about your treatments. • Appoint a personal representative who will make decisions or help with decision-making about your treatments. • Know the names and the roles of the people caring for you. • Refuse care, as permitted by law. • Share your comments or file a complaint about your experience at the hospital. • Ask staff to clean their hands before providing patient care. Your responsibilities are to: • Provide relevant, complete and accurate information about your medical history. • Participate in your care plan by asking questions and following instructions. • Be on time for your medical appointments or give notice if you are unable to attend. • Treat the hospital staff, physicians and volunteers with respect. Understand that the hospital has zero tolerance for violence.

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• Appoint a spokesperson within your family to ask for information about your condition in order to avoid numerous telephone calls. • Follow the advice of staff and physicians as well as hospital rules. • Contribute to a safe and healthy environment for all. • Recognize how the needs of other patients and families may sometimes be more urgent than your own.

Welcome to HGH

• Respect the privacy of other patients.

Patient and Family-Centred Care Our patient and family-centred care approach aims to meet your health care needs, in every dimension of care. You are invited to make decisions about your care and treatment and actively participate in them. We partner with you by providing important medical information and answering your questions. Our goal is to provide you with care that is respectful; compassionate; culturally appropriate; in the official language of your choice and of the highest quality.

Here for you! The staff at HGH proudly wear this pin, which means: I promise to listen to you, keep you informed, and make you and your family’s well-being my priority.

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Welcome to HGH

Hospital Plan · · · · · · ·

Outpatient Rehab, Level 0 Ambulatory Clinics, Level 1 Hemodialysis, Level 1 Medical Day Unit, Level 1 Complex Continuing Care, Level 2 Administration, Level 3 Human Resources, Level 3 Medical-Surgical Unit, Level 2 Cafeteria

Perioperative Services · Intensive Care Unit, Level 1 · Emergency, Level 1 · Family Birthing Centre and OBS Clinic, Level 2

Parking Future Addition For MRI and CT Main Entrance, Registration

Emergency Entrance, Registration Ambulance Entrance

HAWKESBURY AND DISTRICT GENERAL HOSPITAL

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Admission If your stay at the hospital is already planned, for example for surgery or delivery, go to Registration on the scheduled day and bring your Health Card. If you are transferred to a care unit after a visit to the Emergency, a Registration Clerk will help you with your admission file.

Your Stay at HGH

What to bring to your room  The list of medications that you are currently taking. Indicate the dosage (quantity and frequency). Your pharmacy may help you with this list. It should include all your prescription drugs, over-the-counter medications, vitamins, supplements and herbal medicines.  Glasses, contact lenses and hearing aids  Clothing and shoes: pajamas, bathrobe, slippers, underwear, socks, etc.  Toiletry: toothbrush and toothpaste, razor, non-perfumed deodorant, soap, shampoo, comb, hairbrush, etc.  Personal mobility device (cane, walker, wheelchair)

Please do not bring to your room • Your medications • Perfume or scented personal products • Large suitcases • Jewelry • Valuables • Money The hospital is not responsible for theft or damaged objects. Please refer to page 20 if you have lost an object.

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Your Stay at HGH Your health care team and treatment Many people will take care of you during your hospital stay: doctors, nurses, attendants and other health care professionals such as physiotherapists, dieticians, occupational therapists, social workers, etc. These people form your health care team. If you have any questions about your care and treatment, discuss your situation with your nursing staff or attending physician. If they are not available, ask to speak to your charge nurse or clinical manager. Your room is equipped with a whiteboard to ease the communication between you, your family and the members of your care team. Information about your care plan, daily activities and instructions for staff will be noted on the board. You nurse will also write her name and phone number and the information will be updated regularly. You may also use the board to write your questions.

Meals • Breakfast is served from 7:30 am. • Lunch is served from 11:30 am. • Dinner is served from 4:30 pm. You may choose some menu items depending on your condition. For information on nutrition or to consult a dietician, ask the nursing staff.

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We encourage you to stay active while in the hospital to reduce your risk of complications arising from long periods of bed rest. When possible, engage in the following daily activities to prevent the loss of autonomy. • Sit in a chair for your meals. • Get up to get washed and dressed or to brush your teeth. • Walk the corridors of the patient care unit, alone or with help if needed. • Sit in a chair during visits from healthcare professionals or family members.

Your Stay at HGH

Patient mobility

• Exercise in bed, move joints and change position at least every two hours. In keeping active, you will benefit from: • Better breathing • Better appetite and digestion • More restorative sleep • Less weakness and dizziness • Less risk of falls • Less pain

Personal hygiene Personal hygiene is part of our daily patient care. The type of bathing technique used will depend on your condition and could be: bed bath, partial bed bath, therapeutic bath, shower or tub bath.

Quit Smoking Program WHAT IS A SMOKEFREE

QU’ESTCE QU’UN SANS FUMÉE?

HGH is 100% smoke-free, inside and outside the PROPERTY? A smoke-free property is one where all hospital. This that smoking is not allowed indoors users means can breathe clean air, free of secondhand smoke, both indoors and outdoors. or anywhere on hospital grounds.

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ABOUT HGH SMOKEFREE

DÉTAILS DE LA P SANS FUMÉE DE

POLICY • Quitting smoking can help you heal faster after t 4NPLJOH JT OPU BMMPXFE XJUIJO BMM interior facilities. treatment and reduce your risk of complications. t 4NPLJOH JT BMTP QSPIJCJUFE PO FYUFSJPS HSPVOET JODMVEJOH XJUIJO QBSLFE We offer a smoking cessation program for WFIJDMFT JO QBSLJOH MPUT t 5IF TNPLJOH CBO JODMVEFT BMM DJHBSFUUFT patients wish to quit while in the hospital. DJHBST who QJQFT FMFDUSPOJD DJHBSFUUFT vaporizers and medical marijuana. Please ask your doctor or nursing staff about this HGH.ca program.

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WHO DOES THE SMOKEFREE POLICY APPLY TO?

À QUI S’APPLIQU LA POLITIQUE SA

QUESTIONS OU COMMENTAIRES QUESTIONS OR COMMENTS? 613-632-1111 (89015) | communications@hgh.ca

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La politique s’appliqu qui se trouvent sur la patients | visiteurs | bénévoles | entrepre

Your Stay at HGH

Palliative Care Palliative care is intended for patients at the end of their lives to provide them with the best quality of life possible under the circumstances. Palliative care aims to alleviate patient suffering when a cure for the illness is no longer possible. The palliative care team is attentive to the person and their family’s needs. The team provides compassionate, physical, emotional and spiritual care, while respecting the dignity and choices of the person.

Patient billing A valid health card issued by a Canadian province covers the hospitalization costs in a standard ward (4 beds). • If you wish to have a semi-private room (2 beds) or a private room, you must fill out an application form. There are additional charges for these types of rooms and you should check with your insurance to see if the charges are covered. Your request will be fulfilled depending on the availability of rooms.

Discharge When you’re deemed ready to leave the hospital, your attending physician will indicate it in your medical record. Prescriptions and other medical treatments will also be noted in your record. • Staff will notify you of follow-up appointments. • You must leave the room by 11:00 am. Please make transportation arrangements to return home in advance.

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Your Stay at HGH

Share Your Experience With Us We value and welcome your comments as they help us improve the quality of the services that we provide for our patients and visitors. The Quality and Risk Management Office receives comments from patients and families and works with the healthcare team in order to improve hospital stays.

How to share your comments, compliments or file a complaint? Choose one of the following options: • Fill out the form included in your Patient Safety Toolkit and leave it at the information desk or send it by mail. • Fill out the patient satisfaction survey on our website at hgh.ca. • Call 613-632-1111, extension 51702 and leave a message. • Send an email to: patientrelations@hgh.ca. • Send a letter to: Quality and Risk Management Office Hawkesbury and District General Hospital 1111 Ghislain Street Hawkesbury, ON K6A 3G5

How do we deal with comments and complaints? Upon the reception of a complaint, the Office will follow up with the complainant in a timely manner.

Help us in the evaluation of care and services We regularly mail a survey to patients who have received care at HGH in order to evaluate patient satisfaction. If you receive a survey, please fill it out and mail it using the envelope provided.

Patient and Family Advisory Council Patients and their families may contribute to the improvement of the patient experience through the Patient and Family Advisory Council (PFAC). The group serves as a forum for patients and families to partner with hospital staff members and leaders to shape decisions and influence change and improvements. Visit hgh.ca for more information.

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Patient Safety

Patient Safety Participate in your healthcare and safety Staying or receiving treatments in a hospital might be stressful for some people. Being informed and involved in your care plan will make your stay safer and more pleasant. Patients who participate in their healthcare usually have a faster and better recovery than patients who don’t. Do you have a patient safety concern? Contact the HGH Quality and Risk Management Office at 613-632-1111, extension 41800.

Allergies Inform the nursing staff if you have allergies. • Perfumes, hand lotions, aftershave and other beauty products have scents that can trigger allergic reactions or irritations. Please do not wear scented products and ask your visitors to refrain from wearing them. • Latex may cause severe allergic reactions. Latex balloons are not permitted in the hospital. You may buy balloons made of mylar (aluminum) at the gift shop.

Confidentiality We collect, use, disclose and retain personal information about our patients in order to: • Treat our patients • Assess the quality of our care • Administer the hospital • Collect data for statistical purposes • Comply with applicable laws and regulations • Raise funds through the HGH Foundation All information gathered about patients remains confidential. Please contact the Chief Privacy Officer at 613-632-1111, extension 21501 or by email at CPO@hgh.ca if you have any questions about confidentiality.

Emergency measures Our staff is trained to respond to emergencies. • Folllow staff’s instructions. • In the event of a fire, stay in or return to your room. Please remain calm. • If an evacuation is necessary, staff or the fire department will assist you.

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Patient Safety

Falls prevention Please inform your nursing staff if you had a fall in the past three months as you could be at risk of falling again. Take these precautions to avoid falls: • Use the equipment at your disposal: side rails of your bed, grab bars in the bathroom and handrails in the hallways. • Ask the nursing staff if you need help with tasks such as getting in and out of bed, going to the bathroom or moving around. • If you feel dizzy, call the nursing staff. • Your bed should be low enough for your feet to touch the floor when getting up. If not, ask the nursing staff to adjust the height. • Bring your cane, walker or wheelchair, if necessary. • Keep personal items such as eyeglasses and hospital call bell close at hand. • Notify the nursing staff if you see puddles on the floor. Consult the brochures Prevention of Falls at the Hospital and Preventing falls at home in your Patient Safety Kit for more information.

Identity verification • All physicians, staff and volunteers wear a photo identification badge. • Staff must establish your identity before providing care. • If you are unsure of a person’s identity or purpose in your room, ask them to show you their badge.

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Patient Safety

Infection control and hand hygiene Hand washing is the best way to prevent infections. All patients, staff and visitors share the responsibility of preventing infections within the hospital. • Wash your hands before every meal. Our staff will provide you with the required material if you can’t get out of bed to clean your hands. If your family helps you at meal time, ask them to also wash their hands. • All persons entering or leaving the hospital or a patient’s room must wash their hands. • Staff must wash their hands before and after a contact with a patient. • Hand sanitizer is available at all hospital entrances and exits, in the hallways and in every room. • People with these symptoms should not visit patients in the hospital: • Vomiting • Diarrhea • Fever (in the past 24 hours) • Sore throat, coughing, sneezing or runny nose • Contagious viral infection (chicken pox, measles, mumps, etc.) • Visitors of patients in isolation must follow the nursing staff instructions, which may include wearing special personal protective equipment such as a mask, gown and gloves.

Medical record Your medical record is confidential. It contains information such as treatments received, examinations and tests results, medication, etc. • You must give written consent for HGH to share information contained in your medical record. • You can access your medical record upon request by contacting the Health Records Department at 613-632-1111, extension 41801.

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The right type of medication and the right dosage are important to your treatment. • Bring the list of medications that you are currently taking. Indicate the dosage (quantity and frequency). Your pharmacy may help you with this list. It should include all your prescription drugs, over-the-counter medications, vitamins, supplements and herbal medicines.

Patient Safety

Medication

• If you have had an adverse reaction to medication or if you have allergies, tell the nursing staff. • If your medication looks unfamiliar, do not take it and notify the nursing staff. • Never use medications prescribed to someone else, as they may be harmful to your health.

Pets The only pets allowed in the hospital are service animals, for example, guide dogs for blind people. Service animals must be kept on a leash at all times.

Pregnancy Please inform nursing staff if you think you may be pregnant.

Smoke-Free Property

WHAT IS A SMOKEFREE

QU’ESTCE QU’UNE PROPRIÉ SANS FUMÉE?

A smoke-free property is one where all users can breathe clean air, free of secondhand smoke, both indoors and outdoors.

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HGH is 100% smoke-free, inside andPROPERTY? outside the hospital. This means that smoking is not allowedABOUT indoors or anywhere on HGH SMOKEFREE POLICY hospital grounds.

DÉTAILS DE LA POLITIQUE SANS FUMÉE DE L’HGH

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• The smoking ban extends to parking lots and includes the interior of parked vehicles on hospital grounds.

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t 5IF TNPLJOH CBO JODMVEFT BMM DJHBSFUUFT DJHBST QJQFT FMFDUSPOJD DJHBSFUUFT vaporizers and medical marijuana.

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• The smoking ban includes all cigarettes, cigars, pipes, electronic cigarettes, vapourizers and medical marijuana. • If you smoke on hospital property, you may receive a WHO DOES THE SMOKEFREE POLICY APPLY TO? $305 fine. It applies to every person on HGH property: patients | visitors | staﬀ | physicians volunteers | contractors | suppliers

À QUI S’APPLIQUE LA POLITIQUE SANS FUMÉE?

Understanding your care and treatment

QUESTIONS OU COMMENTAIRES QUESTIONS OR COMMENTS?

613-632-1111 (89015) | communications@hgh.ca

When you talk to your healthcare professional, ask the following questions to better understand your health condition: • What is my main problem? • What do I need to do? • Why is it important? If you don’t understand, ask for more explanations.

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General Information

General Information Accessibility We remove barriers and provide appropriate access to our services for people with disabilities, according to the standards of the Accessibility for Ontarians with Disabilities Act, 2005. • Please ask your nursing staff if you need help or services adapted to your condition. • Please refer to page 13 if you wish to comment on an accessibility issue.

Banking machine (ATM) • An ATM is located near the main entrance.

Cafeteria and vending machines The cafeteria offers visitors and staff a variety of snacks, and hot or cold meals. HGH is a member of Healthy Foods in Champlain Hospitals, aligned with our mission to promote health. Therefore, we have replaced fried foods and sugar-sweetened beverages with more nutritious options in order to provide you with healthier choices.

Meals serving hours • Breakfast starts at 7:00 am (except Saturdays and Sundays) • Lunch starts at 11:00 am • Dinner starts at 5:30 pm (except Saturdays and Sundays) A coffee vending machine is located at the Emergency entrance. Vending machines are located in the cafeteria and near the main entrance.

Cell phones, tablets, wireless devices and WiFi You may use your wireless devices in the hospital. • Please speak quietly; use headphones and respect the privacy of other patients, staff and visitors. • A free Wi-Fi network is available throughout the hospital. • Even if your device is equipped with a camera, you must obtain people’s permission before taking pictures and videos of them or recording conversations.

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Our staff is trained to respond to emergencies. • Follow staff’s instructions. • In the event of a fire, stay in or return to your room. Please remain calm. • If an evacuation is necessary, staff or the Fire Department will assist you.

Fire evacuation drills • The staff members conduct evacuation drills on a regular basis. These exercises do not involve patients. • A nursing staff will inform you about an ongoing or upcoming drill. • The door to your room will close automatically during an evacuation drill.

General Information

Emergency measures

Gift shop The Friends of the Hospital gift shop is located near the main entrance. Thanks to the sales of the shop, Friends donate regularly to the HGH Foundation. The gift shop sells: • Tea, coffee and hot chocolate • Snacks, candies and cold drinks • Flowers, cards, gifts and balloons • Newspapers, magazines and lottery tickets

Business hours • Monday to Friday: 8:30 am to 7:00 pm • Weekends and civic holidays: 9:00 am to 3:00 pm

Information desk • Reception clerks provide general information and guide you to your destination. • The information desk is located at the main entrance and is open from 7:30 am to 3:30 pm, Monday to Friday.

Lost and found objects • Found objects are sent to the Security Office where they are kept for one month. • If you have lost an object, notify the nursing staff and they will contact the Security Office.

Official languages • You may obtain services in the official language of your choice: English or French.

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General Information

Organ and tissue donation One donation can save up to 8 lives and enhance the quality of life of 75 other people. Making an organ and tissue donation is a personal decision. If you choose to make a gift of life, tell your family. • For your choice to be known and respected, register your consent with Service Ontario, in person or online at Ontario.ca. • For more information on organ and tissue donation, please speak with your nursing staff or visit Trillium Gift of Life Network’s website at giftoflife.on.ca.

Parking • The parking fee is $5.00. There are no in and out privileges. • You may pay for parking using cash, credit or debit card through indoors or outdoors automated pay stations. • Weekly parking cards are available at the Finance Office. • Visitors must not park in the Emergency area. • Accessible parking spaces are located near the Emergency entrance and in the visitor parking.

Photos and videos To respect the confidentiality of information and the privacy of patients, visitors, volunteers and staff, you must obtain their permission before taking pictures and videos or recording conversations.

Public washrooms Visitors should use public washrooms rather than the toilets in the patients’ rooms. Public washrooms are clearly identified and located throughout the hospital.

Security • A team dedicated to the safety of people and premises is on duty 24 hours a day, 7 days a week. • Security officers wear a uniform. • To report an unsafe situation, notify the nursing staff.

Spiritual and religious care We recognize the importance of spiritual values and respect the different religious beliefs of our patients. If you would like moral support or the visit from a member of the clergy, ask one of the pastoral volunteers.

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All rooms are equipped with telephones. • To make a local call: dial 9, and then dial the telephone number. • To make a long-distance call: dial 9, then 0, followed by #. You may request a collect call; use a calling card or a credit card. • To receive a call: give your room number to the people who will contact you. They can reach you between 8:00 am and 10:00 pm by calling 613-632-1111, extension 0 and asking for your room number.

Television To rent a television set, please fill out the form available in the wards and give it to the nursing staff. • Rental fees are payable in advance.

General Information

Telephone in patients’ rooms

• Please use the headphones supplied with the television.

Visiting hours Visiting hours are the same, seven days a week: 11:00 am to 8:30 pm. • Special hours are granted to visitors of patients in acute care, palliative care and Family Birthing Centre. For the well-being of all patients, please follow these guidelines: • No more than two visitors at a time • Follow visiting hours • Avoid making loud noises • Accompany young children at all times • Comply with infection prevention notices Protect patient safety by helping with infection control. Do not visit patients if you have the following symptoms: fever, headache, sore throat, chills, cough or muscle pain. Visiting may be restricted in case of a communicable disease outbreak.

Volunteer Association The Friends of the Hospital enhance the quality of life for patients and visitors. Volunteers provide assistance to palliative care; pastoral care; clinical, patient and administration services. Volunteers are easy to identify with their blue smock. To become a volunteer at HGH, call 613-632-1111, extension 61300. You may also register online at hgh.ca/volunteers.

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The New HGH

Sketch of the new main entrance (opening scheduled for summer 2018)

HGH redevelopment project The Hawkesbury and District General Hospital (HGH) is growing to serve you better! Through a major redevelopment project and a $160 million investment in infrastructure and equipment, your community hospital is transforming into a full service regional hospital.

What does the redevelopment project mean for patients? Specifically, it means improved access to specialty medical care closer to home; larger, brighter and more comfortable facilities and state-of-the-art medical equipment. All new facilities are designed to improve patient flow and security.

When is the construction happening? Construction and renovation work started in the fall of 2014 and should be completed in 2019.

Are hospital services affected during the construction? No, the hospital remains fully operational throughout the construction period. We are taking all necessary measures to reduce noise and inconveniences and to ensure your safety at all times. From time to time, some hallways will close and certain areas will be restricted. We are taking these measures to protect the health and safety of all workers, staff, patients and visitors and to prevent infections. Please follow instructions at all times.

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The location of the main entrance and the visitor parking will change near the end of 2017. Please follow signage.

The New HGH

New main entrance and visitor parking

Renovated building New construction

A few components of the redevelopment project • New Surgical Unit (opened in September 2016) • New Family Birthing Centre (opened in May 2017) • New pavilion for ambulatory clinics including more than 40 specialists • New units for Hemodialysis, Cardiology and Medical Day Care • New Emergency Department - three times more space; a new trauma unit and ambulatory emergency services • Rehab services for outpatients • Increased number of beds: from 69 to 100 beds • Full-service Diagnostic Imaging Department, including a new CT scanner and MRI service (magnetic resonance imaging) • New facilities for medical training programs with the University of Ottawa and nursing programs with community college La Cité • State-of-the-art computer system and patient electronic medical record

For more information about the redevelopment project • Visit Discover HGH at hgh.ca

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HGH Foundation

HGH Foundation Mission The Hawkesbury and District General Hospital (HGH) Foundation’s mission is to raise funds in order to improve the care and services offered to the community by HGH.

Access 2018 Campaign The Access 2018 Campaign will help provide the hospital with two pieces of state-ofthe-art equipment, a CT scanner and a magnetic resonance imaging (MRI) machine.

Testimonial “When two of the most precious people in my life, my mother and younger sister, required critical healthcare at HGH, I saw firsthand the incredible care they received and understood the importance of having up to date medical equipment in our region. It is for this reason that I choose to support the HGH Foundation. All funds from this year’s campaign will support the purchase a new CT Scanner and MRI machine for our hospital, because nothing is more important than the care of those we love most.” - Manon Séguin, Singer and HGH Foundation Board Member

HGH Foundation 101-175 Main West Hawkesbury, ON K6A 2H3 613-632-1111, extension 21101 HghFoundation.org Email: foundation@hgh.ca



Donate to HGH Foundation  Yes, I wish to make a monthly donation of $______________

to the HGH Foundation, for a period of _______ months.  Yes, I wish to make a one-time donation of $______________ to the HGH Foundation. Name _____________________________________________ Company _____________________________________________________ Address ______________________________________________________ City _____________________________________ Province _______________________ Postal code ____________ Telephone _______________________________ Email _______________________________________________ Accepted payment methods: cheque, cash, automatic withdrawal, online, Visa, Mastercard, Amex.  I would like more information on ways to support my hospital through planned giving. hgh.ca

The Hawkesbury & District General Hospital (HGH) is grateful to all advertisers for helping to publish this guide. Please note that an advertisement does not imply an endorsement by The Hawkesbury & District General Hospital (HGH).

Advertising

Advertising / Publicités L’Hôpital Général de Hawkesbury & District (HGH) est reconnaissant envers tous les commanditaires qui ont contribué à l’impression de ce guide. Veuillez noter que l’inclusion d’une annonce publicitaire ne constitue pas un appui de la part de l’Hôpital Général de Hawkesbury & District (HGH).

Accommodations / Hébergement Quality Inn & Suites............................................................................................................... 4

Funeral Home / Maison des funéraille Hillcrest Funeral Home......................................................................................................... 4

Hearing Centres / Centres d’audition Robillard Hearing Centres................................................................................................... 5

Home Oxygen / Oxygène à la maison VitalAire...................................................................................................................................... 4

Hotel Quality Inn & Suites............................................................................................................... 4

Members of Parliament / Membres du parlement Francis Drouin, Député/MP................................................................................................ 2 Grant Crack, Député provincial/MPP.............................................................................. 2

Nursing Services / Services de soins infirmiers Carefor Health & Community Services........................................................................... 2

Pharmacy / Pharmacie Jean Coutu Pharmacy........................................................................................................... 5

Retirement Residences / Maisons de retraite All Seniors Care....................................................................................................................... 7 Heritage Lodge....................................................................................................................... 3 Le Pavillon................................................................................................................................. 6

Sleep Apnea Therapy / Thérapie de l’apnée du sommeil VitalAire...................................................................................................................................... 4

Transportation Services / Services de transport Prescott Russell Non-Urgent Patient Transportation Health Access Services........................................................................................................................ 6

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Programs offered:

Community Support Services • Foot Care • Client Intervention • Caregiver Support • Elder Abuse Prevention • Going Home • Wellness Clinics • Homemaking • Respite • Volunteer Visiting • Diners’ Club • Meals On Wheels • Transportation • Adult Day Program

For more information on these and other programs, please contact support centre near you:

Alexandria 613-525-4443 Cornwall 613-932-3451 Finch 613-984-2436 Hawkesbury 613-632-0418 Ingleside 613-537-8644 Lancaster 613-347-1175 Winchester 613-774-6109

Palliative End of Life Care Residential Hospice 613-938-2763

FrAnciS Drouin, Député / Mp GlEnGArry-prEScott-ruSSEll

Programmes que nous offrons:

Services de Soutien communautaire • Soins des pieds • Interventions auprès du client • Le soutien aux aidants • Prévention de l’abus envers les aînés • Le programme « Going Home » • Les Cliniques de Santé • Services d’entretien ménager et de réparations • Répit • Visites de bénévoles • Repas communautaires • Popote roulante (Meals On Wheels) • Le transport • Programme de jour

Pour plus d’informations sur ces programmes et d’autres, s’il vous plaît communiquer avec un de nos centres de soutien près de chez vous :

Alexandria 613-525-4443 Cornwall 613-932-3451 Finch 613-984-2436 Hawkesbury 613-632-0418 Ingleside 613-537-8644 Lancaster 613-347-1175 Winchester 613-774-6109

Soins palliatifs de fin de vie Hospice résidentiel 613-938-2763

Grant Crack

Député provincial/MPP Glengarry-Prescott-Russell RoCklanD 613-446-4010 1-800-355-9666 H aw k e s b u R y 613-632-2706 1-800-294-8250

Francis.Drouin@parl.gc.ca

Alexandria 90 Main St. S. 613-525-4575

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Hawkesbury 179 Main St. E. 613-632-5214

alexanDRia 613-525-4605

www.grantcrack.onmpp.ca

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Publicités

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At Hillcrest Funeral Home We candohelp you create a you haveyou choices. We can help create ais “meaningful that We can helpgoodbye” you create a Mark andthat Lisais “meaningful goodbye” right for you goodbye” and your family. “meaningful that is Henderson right for you Funeral and yourHome family. At Hillcrest right for you and your family. At you Hillcrest Funeral Home doPlanting have choices. At Hillcrest Funeral Home a you have choices. “Treedo of Remembrance” meaningful expression of sympathy. Ifis ayou like to choices. give a Tree of youwould do have Mark and Lisa Trees grow vibrant and strong Remembrance, or find out more information just like our memories. Mark and Lisa please If you would likecontact to give the gift Henderson Mark and Lisa of a “Tree of Remembrance” Hillcrest Funeral Henderson please contactHome Hillcrest Funeral Home Henderson at 613-678-2002 or email at 613-678-2002 or email

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Planting a

Remembrance” 151“Tree BondofSt., Vankleek Hill Planting a is a meaningful expression of sympathy. “Tree of Remembrance” Planting 613 678-2002 | Toll freea1-866-678-2001 is a meaningful expression of sympathy. “Tree of Remembrance” Trees grow vibrant and is a www.hillcrestfuneralhome.ca meaningful expression of strong sympathy. justgrow like our memories. Trees vibrant and strong If youjust would like givestrong the gift like ourto memories. Trees grow vibrant and a “Tree oflike Remembrance” Ifof you would to give the gift just like our memories. please of would a “Tree of contact Remembrance” If you like to give the gift Home contact of aHillcrest “Treeplease ofFuneral Remembrance” atHillcrest 613-678-2002 or Home email Funeral please contact lisa@hillcrestfuneralhome.ca at 613-678-2002 or email Hillcrest Funeral Home lisa@hillcrestfuneralhome.ca at 613-678-2002 or email lisa@hillcrestfuneralhome.ca

Rappel : Nous demandons aux visiteurs de ne jamais rendre visite à un patient s’ils se sentent moindrement malades et qu’ils 151 Bond St., Vankleek Hill 613 678-2002 |Toll les free 1-866-678-2001 présentent symptômes www.hillcrestfuneralhome.ca suivants : fièvre, mal de tête, mal de gorge, frissons, toux, douleurs musculaires, etc.

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www.choicehotels.ca/CNA52

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À votre service depuis 1988

Faites confiance à nos professionnels 1062, rue Ghislain, Hawkesbury, ON | Tél. : 613-632-4488 80, rue Principale Est, Hawkesbury, ON | Tél. : 613-632-2743 Pour maîtriser votre hypertension (pression artérielle), adoptez un mode de vie sain notamment en cessant de fumer et un augmentant votre niveau d’activité physique.

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serving Hearts. enricHing lives.

Le PaviLLon is nestled in the charming small town of Embrun backing on to the beautiful and picturesque Castor River. We take pride in offering excellent service, with all the comforts of home right at your fingertips. Care serviCe offerings:

• 24 Hour Care Staff • Home Cooked Meals & Snacks • Recreational Activities & Exercise • Religious Activities • Housekeeping

• Weekly Laundry Services • 24 hour Emergency Response System • Administered Medication • Dietary Assessments • Wellness Program • and much more...

Al l I n c l u s Iv e P r Ic In g

1122 notre Dame | embrun, on | 613 443 1690 | admin@lepavillon.ca

P l e as e c a l l u s F o r m o r e i n F o r m at i o n o r v i s i t

www.peachtreeliving.com

We are...

984 Lansdowne St., Hawkesbury, ON

36 36

Toll Free: 1.888.343.0777

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&web ...if you can THINK it, we can INK it! Tel.: 613-475-2927 • 800-339-5662 15681 Hwy 2, Brighton ON K0K 1H0 info@willowpublishing.com www.willowpublishing.com

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Retirement Residences that

Set the Standard for Age-In-Place Living. Stay and live your way!

ome for a tour or simply call us today and see for yourself why we are the industry leader! Our beautiful residences ensure that you or your loved ones will benefit from: • Active and vibrant lifestyles within each residence. • Warm and supportive family environment. • All the necessary support to ease the transition for new residents. • Trained Staff on-site 24 hours a day, 7 days a week.

www.allseniorscare.com

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See this publication and more at:

patientdirectory.ca

Quality Healthcare Publications

Please remember that visitors are not to visit at any time if they feel ill in any way, with fever, headache, sore throat, chills, cough, muscle aches, etc.

Improve circulation to your legs and feet, help maintain muscle strength, flexibility and promote healthy bones by exercising regularly.

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