South Huron Hospital Association Patient Services Directory. Exeter, Ontario by Willow Publishing

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“Grounded in principles of respect, compassion, and dignity; South Huron Hospital sees you as a person first. We are committed to providing you with the best care possible. We have a team of exceptional physicians, staff and volunteers that are committed to providing exceptional care for all.”

Warm Hello and Welcome!

On behalf of the Board of Directors, staff, physicians and our many volunteers I am pleased to welcome you to the South Huron Hospital (SHH), your local community hospital. It is the sincere goal of the entire team here at SHH, to ensure that you receive the highest quality of care possible during your stay with us. The Patient Services Directory will provide you with important information you will need to know while you are receiving care here. SHH is proud of and remains committed to our tradition of providing safe, high quality patient centered care. Our exceptional physicians and staff are dedicated to providing you with respectful, compassionate and excellent care... every time! We live our Mission, to improve the overall health and wellbeing of our communities through being a leader and working with partners in an integrated and sustainable rural health care system. We value the opinion you have about the care you receive and your experience here at SHH. Please help us to continually improve the care we provide by sharing your feedback with us. I invite and encourage you to contact the hospital with your feedback! Please send your comments to patientrelations@shha.on.ca or call 519-235-2700 ext. 5110.

Thank you!

Jimmy Trieu President and CEO

Thank You for Your Support!

We would like to thank our donors for their generous and ongoing support of the South Huron Hospital Foundation. Donations help to fund the purchase of critical equipment, technology, and facility updates at the South Huron Hospital. Our donor’s charitable contributions have not only sustained our efforts but have also breathed new life into our shared vision for the future of healthcare in South Huron.

Our community's commitment to investing in the future speaks volumes about the kind of care we believe in—care that is accessible, top-quality, and tailored to meet the unique needs of every patient who walks through our doors.

In South Huron, we know that smaller-town healthcare doesn't mean a compromise in quality. Thanks to you, our Foundation has been able to invest in cutting-edge equipment that ensures we attract and retain the best physicians. This investment translates into more timely and accurate diagnoses, better outcomes, and a sense of security for patients who know they are receiving the very best care, right here at home.

As we look ahead, we are deeply grateful for your continued generosity. Your support has made a profound impact on the lives of patients not just in South Huron, but across the wider region we serve. Thank you for standing with us as we continue this important journey.

If you value access to care at the South Huron Hospital, please consider donating by visiting www.shhf.on.ca, or call 519-235-2700 ext. 5133.

With sincere thanks,

Krista McCann, Executive Director South Huron Hospital Foundation

Who Are We?

SHH serves a catchment area in excess of 19,000 clients which includes the Municipalities of South Huron, Bluewater, Lambton Shores, and Lucan Biddulph as well as adjacent communities.

The hospital plays a pivotal role in these communities providing 24/7 emergency services, laboratory services, diagnostic imaging services and outpatient clinic services. The hospital is the primary care service provider for the communities we serve.

Directions to the Hospital & Parking

East of Exeter

• Follow Thames Road/Highway 83 West

• Turn LEFT onto Main Street/Highway 4

• Turn RIGHT onto Huron Street West - the hospital is on the right-hand side of the road.

West of Exeter (From Grand Bend)

• Follow Thames Road/Highway 83 East

• Turn RIGHT onto Main Street/Highway 4

• Turn RIGHT onto Huron Street West - the hospital is on the right-hand side of the road.

South of Exeter

• Follow Highway 4 North to Exeter

• Turn LEFT onto Huron Street West - the hospital is on the right-hand side of the road.

North of Exeter

• Follow Highway 4 South to Exeter

• Turn Right onto Huron Street West - the hospital is on the right-hand side of the road.

Parking

SHH offers free parking for patients and visitors. Public parking is located directly across from the hospital and on both sides of the South Huron Medical Centre.

Patient Bill of Rights & Responsibilities

South Huron Hospital’s Patient Bill of Rights and Responsibilities represents important beliefs and behaviours that our staff and physicians strive to achieve in our relationships with our patients, families and our community.

As a Patient you have the right to:

• High quality, evidence-based and patient-centered care that respects your unique needs, preferences, and values.

• Have access to the healthcare services that you need in a safe and clean environment. Be treated with compassion, professionalism, dignity, and respect at all times.

• Know the full name and role of your healthcare team. Have the collection, use and disclosure of your Personal Health Information handled in a secure and confidential manner.

Receive all your healthcare information or education in a clear, accurate and complete way.

• Participate actively in your care planning and in decisionmaking related to care.

• Accept or refuse any medications or treatment at any time and once you have all the necessary information you need to make an informed choice.

• Be informed of unintended and preventable events that resulted in harm during your care and measures that the Hospital intends to put in place to prevent future incidents.

• Be provided with information about the Hospital complaints process so that you can ask questions and express concerns about your care or services without compromising access or quality of your care.

Mutual respect, cooperation and active partnering in care are essential to delivery of quality healthcare.

As a Patient you are responsible for:

• Providing all necessary information as requested by your healthcare team and notify them of any changes.

• Being actively involved in your plan of care and to ask questions when you do not understand or require more information.

• Playing an active role in promoting safety.

• Sharing any concerns about your care with the healthcare team.

• Following the treatment plan created for you to the best of your ability and recognizing the risks and consequences of refusing treatment and/or leaving the hospital against medical advice.

• Being courteous and respectful of other patients, visitors, and your care providers.

• Being respectful of hospital property and comply with hospital regulations and policies.

Patient Experience Panel (PEP)

The Patient Experience Panel (PEP) is a committee of people who have been past SHH patients, or caregivers of SHH patients. With the Manager of Patient Relations, they work with staff members, physicians and other volunteers on projects and/or committees that have a direct impact on patient care. By working in partnership, SHH gives voice to patients and families, creates a culture of patient centered care, and improves the patient experience at SHH.

This cross-site PEP Committee meet quarterly, and members have the opportunity to work on areas of interest to them for both South Huron and Alexandra Marine and General Hospitals. Examples of involvement could be in Infection Prevention, Falls Prevention, Emergency Preparedness or Quality Improvement.

If you would like to participate on the Patient Experience Panel, please email patientrelations@shha.on.ca or call 519-235-2700 ext. 5110 and we will be happy to provide more information.

Accessibility

Accessibility refers to the efforts to identify, remove and prevent barriers to people with disabilities that visit, work or use the hospital facilities, services and property. SHH is committed to the continuous improvement of access to hospital facilities, services and programs for all. To provide accessibility feedback or if you have an accessibility question about SHH, please call 519-235-2700 ext. 5172.

Fully accessible public washrooms are located in the following areas:

• Main Floor:

• Room 403 (beside the elevator)

• Room 205 (on the inpatient unit)

• Room 410 (front entryway beside the giftshop)

• Lower Level

• Room B102 (where the two hallways meet/four corners)

• Room B113 (across from the SHH Boardroom)

Compliments, Concerns or Comments

Your compliments, concerns or comments about your care and your rights as a patient are important to us. We are committed to responding to any feedback expressed by a patient, family member, or visitor so please share with us. For immediate feedback, which is of an urgent nature, please ask to speak with the department manager of the Patient Relations Manager.

If your feedback is less urgent, please send your feedback to the hospital by mail, email or phone.

• Mail to:

Mail to:

Patient Relations

South Huron Hospital 24 Huron St. West Exeter, ON N0M 1S2

South Huron Hospital

24 Huron St. West Exeter, ON N0M 1S2

• Email: patientrelations@shha.on.ca

Email: patientrelations@shha.on.ca

Telephone: 519-235-2700 ext. 5110

• Telephone: 519-235-2700 ext. 5110

Privacy and Confidentiality

SHH is committed to protecting your privacy and complying with the provincial Personal Health Information Protection Act. To provide you with the best possible care, our healthcare team requires access to your personal health information. To contact us about your privacy at the hospital, or regarding release of information, call 519-235-2700 ext. 5171

HH is committed to protecting your privacy and complying with the provincial Personal Health Information Protection Act. To provide you with the best possible care, our healthcare team requires access to your personal health information. To contact us about your privacy at the hospital, or regarding release of information, call 519-235-2700 ext. 5171

Before you take that picture, video or audio please ask:

• has everyone involved agreed?

• is anyone’s privacy at risk (even people in the background?)

• does a photo or recording impact your care or that of someone else?

Before you take that picture, video or audio please ask: has everyone involved agreed? is anyone’s privacy at risk (even people in the background?) does a photo or recording impact your care or that of someone else?

If you are not sure, please talk with a staff member first.

Learning

SHH supports and embraces life-long learning. You may see team members accompanied by students and/or other professionals. We are hopeful you will accept their presence as a valuable part of their training and learning, but you may refuse to allow them to be present, without affecting your care and treatment.

Feedback

The information that our patients give us about their emergency room, outpatient, or inpatient visits are invaluable. Since we place patients and families as our core focus, we want to hear from you. By filling out a patient experience survey, your feedback, good or bad, will be used to improve how we provide care. At discharge from inpatient care, you may be asked to fill out the survey on your bedside screen. Someone may assist you if you wish. Alternatively, you may fill out online via our website or on a paper copy and deposit it in the secure drop box beside the nurses’ station. Drop boxes for other departments are located in the Emergency waiting room, near the Gift Shop and at the Medical Centre.

Gift Shop

Hospital auxiliary volunteers manage the gift shop which serves the needs of our patients, staff and daily visitors. Through the operations of the gift shop and other public fundraising events, the auxiliary has supported the hospital with thousands of dollars. This money is used to purchase much needed hospital equipment. The SHH gift shop is located just inside the main entrance, adjacent to the public waiting room.

The gift shop is open:

• Monday - Friday from 10 a.m. to 3 p.m.

If the gift shop is closed, please ask Patient Registration and they will assist you with your purchase.

Emergency

• Open 24 hours a day, 7 days a week

• Patients are seen in order of severity of their illness, not on a “first come, first served” basis. Wait times may be lengthy, so please come prepared.

• Please note that no medical advice or results will be given over the telephone.

• This is a zero-tolerance zone and appropriate personal conduct is expected.

Inpatient Unit

• 19 inpatient beds providing both acute and chronic care.

Diagnostic Imaging

• Open 7 days a week, from 7 a.m. to 11 p.m.

• Services include

• X-ray

• Bone mineral density testing

• Ultrasound

• Electrocardiogram

• Holter monitor/loop recordings

Most services require a booked appointment and may involve special preparation. On-call personnel are available after hours for emergencies only.

Clinics

Outpatient Consultant Clinics - by Physician Referral

• General Surgeon - Dr. McCune

• Pediatrics - Dr. Montiveros

• Skin Clinic/Dermatology - Dr. Howard

• BestCare for Congestive Heart Failure (CHF) Management

Outpatient Consultant Clinics - by Self Referral

• Arthritis Society - help for those living with arthritis pain. Clinic held twice monthly. Call for appointment: 1-800-321-1433 ext. 1221

• Foot Clinic - help for those living with foot and lower limb pain. Pedorthist clinic held weekly. Email or call for appointment: admin@solescience. ca or 1-844-337-7653

• CMHA Huron Perth Addiction & Mental Health Services - help for those living with addiction. Call for appointment with a counselor: 1-877-218-0077

• Community Hospice and Bereavement - help or those coping with loss or losing a loved one. Office is located at Jessica’s House. Call for appointment 519-235-2510

• Huron Perth Public Health Sexual Health Clinic

• Friday’s 9:30 a.m. - 1:30 p.m.

• at the South Huron Medical Centre

• Clinic is by appointment only

• Confidential. No cost for appointments or services

• To speak to a nurse or make an appointment: text or call 519-440-1439 or call 1-888-221-2133 ext. 2406

• Family Practice Clinic (FPC)

• Dr. Ryan, Dr. Bueno, Dr. Patel, Dr. Ondrejicka, and Dr. Joseph

• Open Monday - Friday 8 a.m. - 4 p.m. by appointment only

• Email and Online Appointment booking available - please ask registration for details

• Laboratory Services

• Located at the South Huron Medical Centre

• Community patients needing lab tests can book an appointment with a valid requisition from their doctor.

• Please book online at https://www.shha.on.ca/shmc or call 519-235-3343

• Walk-In Clinic

• Located at the South Huron Medical Centre

• Saturdays, Sundays & Statutory Holidays from 10:45 a.m. - 1:45 p.m. or until capacity is reached

Registered Dietitian Services

A registered dietitian is a health professional who can provide advice and education on foods and nutrition. Dietitians help people of all ages to make healthy eating and lifestyle choices to promote health and manage certain medical conditions. The SHH dietitian works with the Diabetes Education Program and SHH inpatients per medical referral.

Physiotherapy

Inpatient physiotherapy services are provided Monday through Friday.

Outpatient physiotherapy services are limited to patients who have had total knee, hip or shoulder replacements. Other surgeries and fractures may be considered for outpatient physiotherapy on a limited basis. Should patients have private insurance coverage, they will be asked to use those services first. The department does not provide physiotherapy services for injuries associated with insurance claims (ie. workplace injuries or motor vehicle accidents). Outpatient physiotherapy services are provided Monday through Friday.

Social Work

Inpatient social work services are provided Monday through Friday. Social work supports patients and their families with their mental health and well-being and assists with connecting patients to beneficial resources in the community.

Outpatient social work services may provide a maximum of 5 outpatient sessions for those in the community that experience mild to moderate mental health conditions.

Social work will also connect outpatients with community resources that can offer further support. Referrals to Social Work can be made by self-referral or completed by a community health care provider.

Speech-Language Pathology

Services include evaluation of adult inpatients for swallowing problems and evaluation of preschool aged children through the Small Talk Program for Huron and Perth counties on an outpatient basis. Call 519-235-2700 ext. 5165.

Spiritual and Religious Care

SHH has relationships with established religious traditions and serves patients and families of all faiths. Please speak with your nurse if you would like to contact a pastor or clergy.

Diabetes Education

SHHA offers a diabetes education and management program as part of the Huron Perth Regional Diabetes Program. The SHH diabetes team includes two certified diabetes educators, a Registered Dietitian and a Registered Nurse.

The team helps educate and support individuals/families living with diabetes, provide information about diabetes and available resources. The program offers sessions about a variety of topics, including self-care behaviours, healthy nutrition, management of medications, and how to test blood sugars, among many others.

The team helps educate and support individuals/families living with diabetes, provide information about diabetes and available resources. The program offers sessio ns about a variety of topics, including self-care behaviours, healthy nutrition, management of medications, and how to test blood sugars, among many others.

Any adult person with pre diabetes, Type 1, Type 2 or gestational diabetes may access the program by calling 519-235-2700 ext. 5175 or via health professional/physician referral.

Accommodation

Our Patient Registration staff will make every effort to provide you with the type of accommodation you request. Our hospital provides standard ward, semi-private and private rooms. Semiprivate and private rooms (if requested by you) do cost more and must be paid by you or your insurance company. If you have insurance coverage, please contact the business office by calling 519-235-2700 ext. 5154.

Meals

Meals are delivered to our patients at 8:15 a.m., 12:10 p.m., and 5:15 p.m.

It is very helpful if your over-bed table is cleared before each meal to make room for your meal tray. If you follow a special diet or would like to talk to a dietitian while you are here, please let a member of your care team know.

The SHH cafeteria is open from 9 a.m. to 6:30 p.m. and is located on the main floor in Room 501. Items available for purchase include coffee, tea, juices, soft drinks, fresh baked goods, and a variety of sandwiches. A daily lunch special is served between 11:45 a.m. and 1:30 p.m. A vending machine, serving cold drinks, is located in the front entryway of the hospital.

Medications

If you have any food or drug allergies, please let your nurse of doctor know. Bring all current prescription and non-prescription medications (including any herbal or vitamin supplements) in their original containers. If you do not have the original containers, please bring an updated list of all medications you have been prescribed. Some medications are not supplied by the hospital, and you may be required to supply your own. Any medications required during your stay will be prescribed by your doctor and will be brought to you by your nurse. It is also good practice to bring your medications with you to the emergency room, walk-in clinic, or family doctor visits.

Telephones

A pay phone is available inside the main entrance of the hospital. If you wish to make long distance phone calls, you may do so by:

• Collect call

• Use your own personal cell phone

Televisions

On the inpatient unit, patient entertainment unit is available at the patient’s bedside. The patient entertainment unit allows patients to have access to TV viewing, video calling, radio, internet, and health information; all free of charge compliments of the South Huron Hospital Foundation. Using their personal account login, patients may also access their subscriptions to other video streaming services. Using this device, patients may also donate to the Foundation and complete our patient experience survey. Headphones are available.

WiFi

Free public WiFi access is available throughout the hospital without a password.

Visiting Hours

SHH values the role of family and caregivers as essential partners in care delivery. Preferred visiting hours are from 11 a.m. - 8 p.m., however SHH recognizes the benefit of the removal of visiting limitations in special circumstances. We suggest checking with the nursing station regarding any needed visitor restrictions as they relate to infection precautions. If possible, please plan your visit so that patient care, therapies, and rest can be scheduled. We ask that in order to protect our patients that you delay your visit if you are feeling unwell.

SHH reserves the right to ask visitors to leave a patient’s room, treatment room, or inpatient unit at any time in order to respect a patient’s right to privacy and comply with the Personal Health Information Protection Act.

Please follow posted masking requirements.

VISITOR RESTRICTIONS WILL BE IN EFFECT DURING PANDEMIC SITUATIONS

Patient Mail

Mail is delivered to the hospital daily. Patient mail should be addressed clearly with the patient’s full name and room number, if possible as follows:

Name of Patient and in brackets (PATIENT)

c/o South Huron Hospital

24 Huron St West

Exeter, ON N0M 1S2

E-cards are also available through the SHH website to send directly to patients receiving care on our inpatient unit.

Telephone Enquiries

We understand your relatives and friends will be anxious to ask about your health and progress. Please assist us by nominating one person to phone on behalf of your family and friends. This individual can then relay any information and updates to family and friends thus decreasing calls to the unit.

What to Bring to the Hospital

• Ontario Health Card and photo identification

• Secondary Health Insurance card (e.g. Green Shield, Blue Cross, London Life), if applicable

• Medication as described on Page 20

• Advance Directive or Power of Attorney for Personal Care, if you have one

• Please bring and inform staff or any assistive devices used routinely, such as canes, walkers, wheelchairs, hearing aids, dentures, eyeglasses

• Although the hospital provides patient gowns, you may want your own pajamas or nightgown together with a bathrobe (no longer than mid-calf to reduce risk of trips/falls) and slippers (with closed backs)

• If bringing street clothes, bring clothes that will allow you to get dressed easily and as independently as possible. NOTE: Your family members may be asked to bring other articles of clothing to you after admission.

• You should bring only necessary personal toiletry articles such as shampoo/soap, deodorant, toothbrush, toothpaste, denture cleaner, comb/hairbrush, shaving items, or cosmetics (REMINDER: no scented products, please)

• Please ensure that any item you have brought into the hospital is labelled clearly with your name.

What NOT to Bring

• Valuable papers or documents

• Scented personal care products

• Items of sentimental value, jewelry or expensive clothing, large amounts of cash

• Alcoholic beverages, marijuana, illicit drugs

• The hospital WILL NOT accept responsibility for patients’ personal items and valuables. We advise that upon admission all valuable items be sent home with a family member.

Your Care and Treatment Plan

We want to make sure that you understand why your treatment and care plan is needed. Before you receive any treatment, the person treating you will explain to you what they are recommending and answer any questions you may have. If necessary, a designate/Power of Attorney may be included to further help with understanding. You are an equal partner in your care and treatment plan.

Nursing staff typically change shifts twice in a 24-hour period (7 a.m. and 7 p.m.). During this time, you may see staff speaking and “handing off” information to one another.

They are passing on vital information about your care and other unit related issues so communication about your care is not lost. If you have any questions related to this communication, please feel free to ask your assigned nurse.

The healthcare team participates in daily interdisciplinary care rounds at 10:30 a.m. The team will meet in the nursing station during this time. Rounds assist the team to collaborate, raise concerns, and ask questions in order to put plans in place to assist in meeting short- term and long-term goals for your discharge.

Participating in Your Care

One of the keys to getting the best healthcare is to take part and be involved in every decision about your care. You are the one who knows the most about your own health!

• Tell your nurse/doctor if something does not seem right.

• Know what time of the day you normally get medicine. If you do not receive it, tell your nurse or doctor.

• Make sure your nurse or doctor always checks your ID and asks your name before they give you your medicine or treatment

• Do not be afraid to ask about safety or if your healthcare professional has washed their hands.

• Do not be afraid to tell a healthcare professional if you think he or she has confused you with another patient.

• Do not be afraid to ask for more information about a medication, test or procedure.

• Write down important facts your doctor tells you.

• Read all medical forms and make sure you understand them before you sign anything. If you do not understand, ask your doctor or healthcare professional to explain them.

• Write down any questions you may have for your healthcare team.

You may receive a lot of information all at once, which can be confusing. You may not want to use the following pages to take notes or to ask a family member or friend to attend your consultation with your doctor/nurse. Please feel free to talk to your SHH healthcare team about any concerns you may have. We welcome your questions!

Here are some good questions you may want to ask:

• Can you tell me more about my medical condition?

• What is the purpose of this test or treatment?

• What does this test/treatment involve?

• What is this medication for?

• What should I do when I go home?

Alternate Level of Care/CCC

An Alternate Level of Care (ALC) patient is one who has finished with the acute phase of their treatment but is still occupying an acute or rehab care bed. Ontario Health atHome will work with you and your healthcare team to make sure that you are transferred or discharged to an appropriate setting that meets your needs. Patients who are ALC are required to pay a copayment to the hospital during this time, unless exempt by the Ministry of Health and Long-Term Care policy and definitions.

Ensuring patient safety is a fundamental element of high quality healthcare. To this end, SHH supports a culture of safety for patients by including them and their families when making decisions surrounding safety and quality improvement initiatives. Please report any safety concerns or incidents to a member of your care team as soon as possible.

Balloons

Since latex balloons can cause severe allergies in some people, they are not allowed in the hospital. Mylar (foil) balloons are safe and permitted inside the hospital.

Fire Alarm/ Emergency Situations

During your hospital stay, you may hear one of our regular fire drills or other emergency testing. When you hear the fire alarm/ overhead page, stay where you are and remain calm. We will inform you should any action become necessary. Please stay where you are until the “all clear” signal is given. Elevators or telephones must not be used where there is a fire or a fire drill.

Identification

When you are admitted to hospital an identification armband will be applied to your wrist. You may or may not have an additional coloured bracelet applied depending on your needs. This serves to communicate with all team members. Please do not remove your bracelet until you are discharged from hospital. We request that you notify nursing staff if you require a replacement bracelet.

Infection Control

Infection Control is everyone’s concern. We want to prevent and manage infections to keep patients, staff and visitors safe. First, clean your hands regularly with soap and water, and use the alcohol-based hand sanitizer located throughout the building. Cleaning your hands is important before entering or leaving the hospital, before and after patient contact, after using the washroom, and before eating.

Do not visit the hospital if you have a respiratory illness (a cold or the flu), a stomach virus, or diarrhea. Additionally, please minimize visits to the hospital if we are in outbreak status.

A coloured sign hanging at the entrance of a patient’s room indicates that extra infection control practices are required when visiting or caring for the patient. This may involve putting on a gown, gloves or a mask. These items will be located outside of the patient’s room. Visitors should not visit other patients in the hospital after being in an isolation room. Visitors should never hesitate to ask staff for assistance if unsure of signage.

Preventing Falls

Falls are a common concern for people in the hospital and can result in more pain and suffering, a setback in healing, or a longer hospital stay. When you are hospitalized, your risk of falling may be greater due to medications, new environments and weakness. To help prevent a fall, follow these guidelines:

• Call for assistance any time you feel you need it.

• Be aware of the activity level that the doctor has ordered for you or your loved one (e.g., bed rest, bathroom privileges). Please check with your nurse to find out what activity level is ordered for you.

• If you use a cane or walker at home, you should use them here. We have therapists who can teach you how to use these. Ask the nurse or doctor if this help is needed. If visitors lower the side rails of the bed, ensure the rails are raised again before leaving.

• Report spilled liquids, obstacles, or other safety risks to hospital staff.

Hospital Security

All hospital staff and volunteers are required to wear their photo identification badge. This badge assures you that the person who delivers your care is a hospital employee. Do not be afraid to ask a person their name if you are not able to read their badge. Please notify a staff member immediately if you observe suspicious activity, suspicious individuals, have a security concern, of it you have lost a personal item.

A wide range of security measures are in place for your safety and protection including 24-hour video surveillance cameras and locked doors.

SHH is committed to providing a safe and secure working environment, free of violence and aggression. We will not accept any act of violence or aggression toward any member of staff. Incidents of verbal or physical abuse, threats or assaults may be dealt with by calling Ontario Provincial Police as necessary.

Smoking

In accordance with the Municipality of South Huron By-laws, Electronic Cigarettes Act, and the Ministry of Health smoking regulations, and to comply with the Smoke-Free Ontario Act, smoking/vaping is not permitted on hospital property, either inside or outside. SHH is a smoke-free environment and NO smoking is allowed on any hospital property.

Perfumes/Scented Flowers

As per hospital policy, perfume, after-shave cologne, other scented personal care products, and strong smelling flowers (i.e. lilies and hyacinths) are not permitted in the hospital as some people are allergic to them.

This Community Resource Guide was designed by our Social Work department as a way of assisting patients and their families that are in need of support during difficult times. Please contact the individual organization to find out additional services they offer or connect with the Social Work department for further assistance. If you do not see an agency listed that suits your needs, please contact Social Work at 519-235-2700 ext. 5143.

Addiction Agencies

CMHA Huron & Perth Addiction & Mental Health Services ........................... 519-271-6730 or 1-877-218-0077

Lambton County Addiction Services 519-464-4400 ext. 5370

Drug Alcohol Helpline 1-800-565-8603

Alzheimer’s Society of Huron County .................................... 519-482-1482 or 1-800-561-5012

Autism

Autism Ontario - London 519-433-3390

Thames Valley Children’s Centre ................................................. 519-685-8680

Cancer

Canadian Cancer Society Huron-Perth 519-271-4270 or 1-800-294-0086

Wellspring - Cancer Support Centre ......................................... 519-438-7379

Caregiver Support

Adult Day Programs & Services 519-482-7943 or 519-235-4600

Canadian Mental Health Association ......................... 1-888-875-2944 or 1-888-261-9350

Family Services Perth Huron ............ 519-273-1020 or 1-800-268-0903

Huron Perth Crisis Intervention Program 1-888-829-7484

Lambton Elderly Outreach ............................................................. 1-800-265-0203

OneCare ................................................................................................................ 519-238-6289

VON Perth Huron ........................................................................................ 1-800-265-5176

VON Lambton 519-542-2310

Caregiver Exchange www.caregiverexchange.ca

Children/Youth

Clothing & Basic Needs

Crisis

Diabetes

Elder Abuse

Food Banks

Grief & Bereavement

Home Support

Intellectual Disabilities

Legal Support

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