ONLINE BILLING VIA NELNET

Online Billing With Nelnet

In early July, you will be contacted by the Business Office with details on how to access the online Nelnet payment system. All W&L billing is completed online in Nelnet. Within Nelnet, you will be able to create accounts for other users such as your parents. Around July 15, registered users will receive a notice that the Fall Term bill is available for review. Payment is due on August 10. Subsequent bills from the Business Office will be posted around the 15th of each month and should be reviewed for any new charges/credits. Winter Term charges will show on the November bill. Please contact the Business Office at (540) 4588730 or businessoffice@wlu.edu for billing or payment questions. The Office of Financial Aid does not process any student billing or payments.

ESTIMATED/PENDING AID

Pending/estimated aid are awards that will reduce your bill, but are not actually disbursed and applied to the account until a later date. Federal regulations prevent us from crediting federal grants and loans to your account in July when the fall bills are generated. However, these awards will show in Nelnet as pending/estimated aid once all requirements are met. Pending awards typically disburse the first week of classes or the following week.

Credit Balance

A credit balance on your student account is created when credits from financial aid or other sources are greater than the charges on your account. Students can schedule a disbursement of their credit balance by contacting the Business Office when they arrive on campus in the fall. Winter credit balance disbursements can be scheduled in January. A credit balance can be used to pay for indirect expenses such as books, supplies, personal expenses and travel.

Early Credit Balance Disbursement

In late July, some students with large credit balances will be contacted by the Business Office. At that time, students will have the option to receive a portion of their credit as an early credit balance disbursement. Keep in mind, these funds are provided to assist in paying educational related expenses such as books and travel. It is wise to limit the use of this early disbursement to essential expenses necessary for your preparation to arrive on campus. In November, students who received the July disbursement will be contacted with information about the Winter Term early credit balance disbursement.

Holds And Late Fees

If you have an outstanding balance for an extended period, the Business Office may place a hold and/or assign a late fee to your account. Holds may prevent a student from registering for a class. A Business Office hold can only be removed by contacting the Business Office and paying the entire past-due balance.

Any loan you have been offered cannot be processed or listed as pending if the loan is declined, has not been accepted or if the required documentation for the loan has not yet been completed. In those cases you will not be able to use the loan funds to pay your account or release a Business Office hold. You may wish to check your Items Requiring Your Attention to determine if any specific financial aid documents are incomplete. A student with an unpaid balance will continue to carry a hold and incur late fees until the balance is paid. It can take up to two weeks to process a loan, and during that period any Business Office hold will remain on the student account.