Customer service means going to the end of the earth

Dymocks Brisbane, located in the Queen Street Mall, is a franchise store, locally-owned and operated. It’s also the largest bookstore in Queensland.

WNA Member Pam Welch and husband Jon have been part owners of this store for 15 years and take great joy in providing books their local customers want.

“It is often said we have a ‘fantastic and eclectic range’,” Pam said.

“We pride ourselves on our ‘ends of the Earth policy’, which is just what it says — we go to the ends of the Earth to make our customers happy, even if that means calling the opposition bookshop to see if they have the book for our customer.

Our staff are all widely read and are passionate about books. They love to recommend something to those who aren’t sure what they want to read next.”

Dymocks Brisbane regularly hosts author signings and events, bringing some of the biggest names from the front cover to meet and speak with readers.

“We are also proud to have won the Fundraising Award — three years a row — for raising the most money of all the Dymocks stores in Australia for the Dymocks Childrens Charity,” Pam said.

This money went towards purchasing books for schools in Queensland, including Miles, Tara, Cunnamulla, Bollon, Diranbandi and Murarrie. For Pam and Jon, and their customers, books are much more than stories. They create a strong bond and connection with communities of like-minded readers, from all walks of life. ■

With 136 years of history, Dymocks has 62 locally owned and operated franchise stores in Australia and with over 10 million books sold last year, Dymocks is a leading bookseller in Australia.