Welcome to our Mid-Year update!
As we step into the second half of the year, we’re excited to bring you the latest updates across our digital platforms, product innovations, and upcoming events.
This issue marks a special milestone10 years of Heartridge! We’re thrilled to give you sneak peek at our brand new website, enhancing your online experience with us.
Alongside this, we’ve refreshed our premium Engineered Timber range, Riviera Oak, introducing 10 stunning new colours. Plus, don’t miss out on the latest shade of Tasmanian Oak in our Heartridge Australian Luxury Vinyl Plank collection.
We extend our thanks to our valued retailers, Choices Flooring and Australian Floorstyle, for inviting us to their recent annual conferences. These events were fantastic opportunities to showcase our products and forge valuable connections.
Additionally, our Dunlop team had a successful presence at the Domotex flooring conference in China.
Continuous improvement is the key to our success and to help facilitate that, you may have noticed a new feedback feature on Dunlop Flooring Online (DFO), allowing you to rate your experience with us and provide any valuable insights.
And finally, get to know us in our latest Staff Series, continuing with Sarah Tommasi, our Customer Service Manager. Discover Sarah’s reflection on her journey with us as she shares her wisdom and insights as a woman in leadership.
If you have any news, updates or exciting stories to share, we value your input and would love to hear from you.
In This Issue
• Welcome to our Mid-Year update!
• Staff Series: Us at Dunlop
• Your Feedback Matters: Introducing Our New Feature on DFO
• Heartridge’s Riviera Oak: Now Available!
• Your brand-new Tasmanian Oak Vinyl Plank is finally here!
• Dunlop Products in Action
• The Role of Dunlop Commercial Underlay
• National Highlights
• What is sensitive choice?
• Celebrating 10 Years: Heartridge’s New Website Coming Soon!
Dunlop Flooring
380 Dohertys Road, Truganina VIC 3029
dunlopflooring.com.au
Customer Service 1800 622 293
Staff Series: Us at Dunlop
To celebrate our collective journey and highlight the wealth of knowledge and experiences, we reached out to one of our esteemed long-term team members.
Here’s what Sarah Tommasi, our Customer Service Manager has to say:
Q. As a customer service manager, what are the main challenges you face in your role? How do you combat this? And what is something you appreciate/enjoy about your job?
A. Effective time management to multitask competing priorities is an important part of my role. This is managed through personal ownership, as well as the tremendous support I receive from the Customer Service Team Leader, Jessica Gruevski and the rest of the team Emily Smith and Sorcha Mepstead. These girls are exceptional ambassadors for Dunlop, who consistently provide service excellence to our customers. It is important to celebrate our wins as well as promote and maintain positive energy levels. A harmonious working environment is conducive to less stress and good vibes! I appreciate how many past and current Dunlop colleagues have been and continue to be a part of my life story.
Q. What are the challenges you face of being a woman in management?
A. The increase of females employed at Dunlop over the years has increased substantially. At our head office in Truganina, the female presence is powerful; there is a sisterhood that demonstrates just how amazing the culture at Dunlop Flooring is, where women are celebrated. Despite being in a male dominated industry, this has never hindered my ability to perform my management responsibilities. I believe that feminine energy and intuition when used authentically, is in fact a superpower!
Q. Why have you chosen to stay at Dunlop for 15 years? Did you expect to stay here for this long when you first joined the company? What was your initial role when you were first hired?
I am a big believer in loving your job; if you enjoy coming to work, it will show in your interactions and energy. My current role as Dunlop Flooring’s Customer Service Manager is what I was first hired as, having had the opportunity to reside at our Sunshine Manufacturing Site before we relocated to our amazing Truganina facility. We spend so much time with our work colleagues, it is important to foster these connections to encourage genuine trust. I am blessed to consider the Customer Service team like family and colleagues forever friends.
Q. What is one piece of advice you would give to your younger self when you first started at Dunlop? If not, what is one piece of advice you’d give to someone starting out in their career?
A. You must believe in yourself; your instincts are usually right - trust them. Dig deeper to fully understand a situation and follow your intuition. As we age and learn through life mistakes and experiences, it is important to always maintain a growth mindset and create boundaries to protect your peace if necessary. Keeping active, eating for nutrition, with a sprinkle of meditation and mindfulness are also vital in maintaining a healthy and happy life. Be kind to yourself and don’t be afraid to ask for help. You often find great friendships and mentors when you show a little vulnerability.
Sarah Tommasi Customer Service Manager
Your Feedback Matters: Introducing Our
New Feature on DFO
Continuous improvement is the key to our success, and your feedback is invaluable in helping us achieve this goal.
To make it easier for you to share your thoughts directly with us, we’ve added a new feature on Dunlop Flooring Online (DFO). After your purchase, you can now effortlessly provide feedback and help us continue to enhance your experience.
Here’s how it works:
After checkout, you will encounter a single question asking you to rate your experience with us using a simple 5-star system.
Friendly Reminders: Life can get busy, so if you miss the chance to provide feedback right away, don’t worry! We will send you gentle reminders, to ensure your voice is heard. Your insights will directly influence our decisions as we strive to improve our products, services, and operations. We thank you for your ongoing support.
Dunlop Flooring Online
ENGINEERED TIMBER
HEARTRIDGE’S BRAND new NOW AVAILABLE
The highly anticipated Riviera Oak from Heartridge’s Engineered Timber Click Range is now available. This revamped collection boasts a stunning array of 10 colours, with nine exquisite natural hues and one alluring dark oak option, there’s a perfect shade for every aesthetic preference and interior style.
Riviera Oak is equipped with an advanced click locking system, ensuring easy installation and a seamless finish. Plus, its boards are constructed around a spruce pine core for lasting strength and stability.
BENEFITS
NATURAL TIMBER VARIATION & CHARACTER
Engineered Timber is a natural product; each board is different in its own unique way. Timber flooring has natural features and character, with knots and variations in each colour.
FAST AND EASY INSTALLATION
Our Engineered Timber floors use a 5G click locking system for easier installation that is twice as fast as older systems, letting you enjoy your space in no time.
READY TO EXPLORE THE ALL-NEW RIVIERA OAK COLLECTION? VISIT DUNLOP FLOORING ONLINE TO PLACE YOUR SAMPLES NOW!
SPEAK TO YOUR DUNLOP SALES REPRESENTATIVE OR PLACE ORDER ON DFO NOW!
LAYERED TO LAST
Our Engineered Timber is designed for strength and durability. Each plank is layered with a 3mm thick, European oak veneer that matures naturally with age, while a pine core provides optimal stability underfoot.
Your brand-new Tasmanian Oak Vinyl Plank is finally here!
We are excited to announce the latest addition to our Heartridge Australian Vinyl Plank range - the new Tasmanian Oak colour! Due to popular demand, we have updated the Tasmanian Oak shade to a lighter, more golden tone, perfect for brightening up any space.
Get your new sample today!
Dunlop Products in Action
From residential renovations to commercial spaces, each installation project of ours exemplifies our commitment to delivering premium flooring solutions to keep your customers satisfied. If you have any images of our flooring installed, please feel free to share them with us!
Australian Hybrid - Tasmanian Oak
Summerhill Collection - Blackbutt
Australian Hybrid - Tasmanian Oak
Summerhill Collection - Blackbutt
Technics 5 Underlay
Summerhill Vinyl - Blackbutt
THE ROLE OF DUNLOP COMMERCIAL UNDERLAY
Dunlop Commercial Underlay is designed to enhance the performance and longevity of commercial flooring installations. As the foundation beneath Carpets, Vinyl, or Timber floors, underlay plays a crucial role in providing comfort underfoot, sound insulation, and durability to the overall flooring system.
Whether it's a busy office space, retail outlet, hotel, or healthcare facility, Dunlop Commercial Underlay provides a reliable solution for creating a comfortable, quiet, and resilient flooring environment that can withstand the rigours of commercial use. With its commitment to quality, innovation, and sustainability, Dunlop continues to be a trusted choice for commercial flooring professionals seeking high-performance underlay solutions.
Dunlop Commercial underlay is trusted in various commercial spaces across Australia, ensuring top-quality comfort and durability. From the luxurious Hilton Hotel in South Australia to the dynamic Sydney Cricket Ground in New South Wales and the sophisticated St George Hospital, also in New South Wales, these venues rely on Dunlop's Commercial Underlay solutions to deliver exceptional performance. Whether it's providing premium comfort underfoot at the Gold Coast Convention Centre in Queensland or enhancing the acoustics of bustling environments like the RAC Arena in Western Australia, Dunlop Commercial Underlay is the preferred choice for high-traffic commercial projects nationwide.
Hilton Hotel SA
Sydney Cricket Ground NSW
Gold Coast Convention Centre QLD
RAC Arena WA
National Highlights
Choices Conference
It was an honour to be part of Choices Flooring Conference 2024! Thanks to Choices Flooring for the invitation and opportunity to connect with so many valued partners. During the conference, we got to introduce our new Engineered Timber range.
Australian Floorstyle Conference
Our team had the opportunity to attend Australian Floorstyle’s Conference held in Cairns earlier in May. It was a successful conference where we managed to showcase our brand-new Riviera Oak Engineered Timber range and our up-and-coming Heartridge Elmfield Vinyl Collection.
We would like to thank AFS for having us for yet again another year and for all the connections that were made.
Sacred Heart Mission
Once a month, our dedicated team of volunteers continue to help out with preparing and serving meals to those experiencing homelessness or disadvantage at Sacred Heart’s Dining Hall in Victoria.
It is a great privilege that we get to support Sacred Heart Mission with their endeavours to provide essential services to individuals in need. If you would like to come along to support this noble organisation, please speak to your Dunlop sales rep.
If you would like to support this amazing organisation, you can help us raise funds for their program via www.sacredheartmission.org/donate
Behind the scenes House Shoot
We are excited to share the results of our recent photoshoot featuring the Riviera Oak Engineered Timber range. It was a successful 3-day shoot capturing the elegance and craftmanship of our new collection. We would like to thank our team of photographers, installers, creative agency, models and everyone else involved behind the scenes for making the shoot happen.
Get in contact with your Dunlop sales rep today to access all our new photos.
National Highlights
Dunlop at Domotex
The Dunlop team had a productive venture at Domotex this May, strengthening existing partnerships and exploring innovative opportunities within our supply chain.
Thank you to everyone involved for your contribution and for making our visit a worthwhile experience.
Staff Anniversaries
Joe Fernandes (25 Years)
Congratulations Joe Fernandes on reaching 25 years with Dunlop Flooring! Your commitment, discipline, and constant drive to enhance our business have been truly remarkable.
Your contributions have made a significant impact on our success, and we are grateful for your dedication and professionalism. Your proactive approach to improvement has inspired us all. Thank you for your invaluable service to Dunlop Flooring. Here’s to continued success together!
Mary Fazzino (20 Years)
Congratulations to Mary Fazzino, our National Purchasing and Inventory Coordinator, on reaching the milestone of 20 years with Dunlop!
On behalf of everyone at Dunlop Flooring, we want to express our deepest gratitude for the incredible 20 years of service. We look forward to many more years of working together, achieving new heights and creating lasting memories.
What is sensitive choice?
What is the blue butterfly?
The iconic blue butterfly is a symbol of approval to proudly show that a product or service is Sensitive Choice approved as asthma and allergy friendly.
Sensitive Choice is a program of the National Asthma Council Australia, committed to empowering people to live better with asthma and allergies. In Australia, over 2.8 million people (11%) have asthma, and more than 4 million people have an allergy. There is currently no cure for asthma, but maintaining good asthma management and reducing the impact of triggers or allergens is key to minimising asthma attacks.
A rigorous approval process
The National Asthma Council Australia has a panel of experts that rigorously review products or services that are submitted for Sensitive Choice approval. This panel can include an allergist, an engineer, a general practitioner, a pharmacist, a lawyer and other health care professionals and experts.
Companies that apply must provide independent testing results and evidence that prove any and all claims about that product. The applicant must also prove their product or service’s potential to benefit someone living with asthma and allergies. Over half of all products submitted are rejected, many applications require multiple panel reviews, with the panel often asking for further information and evidence.
A great choice for everyone, a Sensitive Choice for people with asthma or allergies
All Sensitive Choice approved products and services can benefit someone with asthma or allergies by minimising the presence or impact of triggers in the home. Triggers are usually a substance (allergen) that a person’s immune system reacts to, and often cause asthma or allergy symptoms. There are many triggers that can be found in and around the home. Surprisingly, indoor air quality can be up to five times more polluted than outdoor air quality. The most common triggers that compromise air quality and can cause symptoms to flare-up are:
• Dust mites
• Smoke • Mould
• Pollens • Pets • Volatile organic compounds (VOCs) For everyone, minimising the presence and effect of these triggers in the home can promote healthier indoor air quality and the wellbeing of your family. For people with asthma or allergies, minimising triggers can help better manage their symptoms.
Dunlop Flooring is proudly Sensitive Choice approved
Sensitive Choice’s partnership with Dunlop spans over 18 years since the program first started back in 2006. Dunlop Flooring’s ongoing partnership and support of the Sensitive Choice program contributes to research and education led by the National Asthma Council to reduce the health, social and economic impacts of asthma and allergies both in Australia and overseas.
Sensitive Choice is proud to have Dunlop Flooring as an approved partner, with the full range of Heartridge Vinyl, Luxury Vinyl and Hybrid floors approved as asthma and allergy aware, along with some Dunlop underlays.
With the absence of undesirable phthalates and a formaldehyde emission rating of E0, Dunlop Flooring products can help reduce the risk of asthma and allergy symptoms in the home. The E0 rating is one of the lowest emission standards for formaldehyde, indicating that the product emits formaldehyde at minimal levels, emitting less than or equal to 0.5 mg/l.
Formaldehyde is a common volatile organic compound (VOC) that is prominently found in building materials. If products containing formaldehyde are brought into the home, they can continue to emit harmful gasses and compromise indoor air quality.
In recent years, Sensitive Choice has been proud to showcase Dunlop Flooring’s asthma and allergy friendly vinyl tiles at events like the Melbourne Home Show.
Look for the blue butterfly in-store, online or at events!
Along with Dunlop Flooring products, the Sensitive Choice program has a diverse range of other approved products and services, including air treatment devices, vacuum cleaners, laundry liquids and even pet beds.
Sensitive Choice is a global program with trademarks in over 80 countries, so people with asthma and allergies can look out for the reassuring blue butterfly around the world.
Hundreds of households and building products from over 65 partners globally have joined the Sensitive Choice program after passing our rigorous review process. Look for the blue butterfly next time you’re out shopping.
An enhanced digital experience just for you. Our new site will feature updated branding, better navigation, stunning imagery, an improved store locator and much more. Stay tuned for our new exciting site! Celebrating 10 Years: Heartridge’s New Website Coming Soon!
DFO Dunlop Flooring Online
With Dunlop Flooring Online, it’s never been faster or easier to order your underlay or hard flooring products. You can now view your purchase history, invoices, access product images and so much more. For anyone on the go you can now do all this through our Dunlop app!
Fire rating & test certificates
View past order history
Credit claim requests
Technical product information
Price lists
Create underlay & hard flooring orders
View Hard Flooring stock availability
Recycling pick up
Thermal property specifications
Acoustic rating & specifications
Point of sale requests
Product gallery
Automated Underlay order processing
Web-based App Available
Credit card checkout