Frequently Asked Questions

Is there parking on site?

Car parking is available at New Road at either the Premier Inn side of the ground for The View Parties, or, in The Graeme Hick Pavilion car park, for the Graeme Hick Pavilion Parties (it is located just past the Club Shop & Café building), where you can park your car for free for the duration of the evening. If you make use of one of our on-site car parks, please ensure you enter your car registration upon entry to the building.

Can I pay in cash?

No, New Road Worcester is a cashless venue.

A member of my party can no longer attend, can I get a refund?

All deposits and payments made are non-refundable and non-transferable. It is advisable that you try and refill the place if possible. We cannot transfer any money across to wine/drinks.

When do I pay for my party?

The final balance for your party needs to be paid by Friday 3 November 2023. We accept payment by credit/debit card or BACS.

Can I set up a bar account on the night?

Unfortunately, we are unable to set up a bar account on the evening. We can, however, set up pre-paid bar tokens to be allocated on the night.

Can I set up a bar account on the night?

Our tables seat ten guests, but we do have a limited number of tables that can accommodate 12 guests that are available on request. If you are part of a larger group, your tables will all be sat next to each other. If you are part of a smaller group and/or you do not fill a full table of ten, you may have to share a table with another group, however we do endeavour to provide people with private tables where possible.

I have a special diet/food allergy, do I need to tell you?

Yes, if you or a member of your group have an allergy and would like advice about whether this may be affected by the food and drink being served please contact us, we will be happy to assist you. As we have so many ingredients in our kitchen, we cannot 100% guarantee that any dish is allergen free. Your safety is our greatest concern and because allergies can be life-threatening, we would ask you to think carefully about the risks before you pre-order.

Is there a dress code?

It is Christmas and a great excuse to get all glammed up and feel extra special. Dress to impress! Gowns and black tie will be welcomed but are not compulsory. We do not allow trainers, sportswear, or baseball caps. Anyone arriving to the Christmas party wearing any of the non-permitted items may be refused entry by our security teams.