ECHo! Issue 153 February 2015 by WorldWeb Group

ISSUE No. 153 | FEB 2015

Where there is art there is joy

ECH enriches the lives of older people through independent living and community services

Contents PAGE 4

PAGE 23

PAGE 29

PAGE 12

PAGE 26

PAGE 30

Dear readers, Welcome to the New Year and the first edition of ECHo! for 2015. Over the past few months there were a number of milestone events in both Independent Living and Community Services we want to share with you. These include the Every Generation Festival; the 20+ Club lunch which recognises residents who have lived in an ECH unit for 20 or more years; stories from clients of home services; a 50th, 65th and 70th wedding anniversary; professional marketing videos we launched on our website and social media; the results of the Independent Living resident survey; and a new column from the Independent Living Services team, which you will see in future editions from now on. We hope you enjoy this edition and please remember to contact us if you have a story or news you would like to share by phoning Alexandra Nowak on 8407 5135.

Please share this publication with your family and friends. Opinions quoted in this publication are not necessarily those of the editorial team or the ECH Board of Directors.

ECH Inc 174 Greenhill Road Parkside SA 5063 Telephone: 08 8407 5151 • Facsimile: 08 8407 5130 Email: admin@ech.asn.au • Website: www.ech.asn.au

ECH farewells Rob Hankins

Active and happy at 90

‘Some things never change’ videos launched

Something for everyone at the Every Generation Festival

ECH congratulates its longest residing residents

Independent Living Services news

Palm tree finds new home

Never too late to make a difference

Seasiders acknowledged at awards event

Social Pages

Thank you residents for your feedback

Leading the way in all she does

ECHo! 152 reader survey results

Rotary Village celebrates completion of upgrades

Alma's volunteering helps many Australians

Grounds staff gain new skills

Trevor serves up some fierce competition

Best of friends 70 years on

Staff profile - Lorraine Ng

Golden wedding anniversary for Allan and Morva

Memberships on offer with ECH Wellness Programs

Residents not affected by levy changes

A touch of elegance

Poetry brings state's natural beauty alive

Donations and bequests

Cover Image: Ruth Hill has recommenced painting at home with the support of ECH Community Services.

Published February 2015. Printed and certified to AS/NZS ISO 14001:2004 Environmental Management Systems. Printed on (FSC) stock using 100% vegetable based process inks.

farewell Rob will remain in the role until Dr Panter begins. He then intends to remain in the aged care industry in a consulting capacity. ECH Chairman, Dr Tom Stubbs, thanked and praised Rob who has led ECH’s transformation into a leading and innovative provider. “Rob can be truly proud of what he has achieved as our leader since May 2001 and all of us at ECH are very grateful to him,” he said.

Our Chief Executive Rob Hankins has announced his retirement from ECH after almost 14 years at the helm of our organisation.

Rob’s contribution to the industry has been invaluable. In September he was awarded the Individual Award at the Aged & Community Services Australia (ACSA) National Aged Care Awards for his dedicated work for older Australians. The finalists included 27 individuals and organisations from around Australia who have made outstanding contributions to aged care.

Filling Rob’s position will be Dr David Panter, who has for 10 years occupied senior leadership roles in SA Health, most recently as Chief Executive Officer of the Central Adelaide Local Health Network and project director for the new Royal Adelaide Hospital. He is expected to begin his new role with ECH in March. An article on Dr Panter will feature in the next edition of ECHo!

ACSA CEO, Adj Prof John Kelly AM, said the awards celebrated all the good that is done in caring for Australia’s older people. “Rob Hankins has … worked hard to achieve structural reform and has exhibited unselfish leadership and clear and decisive direction, coupled with a humility and willingness to support, encourage and engage with all,” he said.

Rob has led our organisation through its development and growth whilst always remaining true to our purpose: ‘To provide quality affordable homes and support to enrich the lives of older people’.

In addressing staff Rob reminded us that our residents and clients are our reason for being. “I am proud to have led an organisation that has always put people first,” he said. “We are fortunate to be able to support so many wonderful residents and clients to lead the best lives they can. Don’t forget this as you continue your great work with passion and in keeping with our values of integrity, respect and empathy.”

ECH farewells Rob Hankins, welcomes new Chief Executive

When Rob announced his retirement to staff he said he wanted to give the new Chief Executive the opportunity to begin their journey from the start of ECH’s new chapter, focused exclusively on growing its retirement living and community services.

2 | ECHo! ISSUE No. 153 | 2015 | ECH Inc

For the news article on Dr Panter’s appointment please visit our website www.ech.asn.au.

COVER STORY Where there is art there is joy To Ruth Hill, painting is as innate as breathing and thanks to the ECH home support Ruth receives at her Encounter Bay home she can focus on and pursue her creative passion. Ruth, 90, has received home support since July 2012, which includes cleaning and shopping. “I had a knee replacement 10 years ago and I can’t kneel down or bend fully so having the girls here to do various things I can’t manage is so helpful,” she says. “My daughters are there for me but they work full time so it’s wonderful to have the ECH ladies come in. One of my daughters lives nearby with her partner and watches over me every day, as do the ECH girls. I’m very fortunate.” Ruth has attended the Easy Moves for Active Ageing exercise group in Victor Harbor and also podiatry and physiotherapy in Victor Harbor. Between July 2013 and February 2014, Ruth’s assessment results indicated her mobility had improved. In turn, Ruth was able to continue painting. “I’ve been painting since I was a young girl and my father was a painter,” she says. “I call myself a hobby painter. I give them away or paint them for my family and close friends. I have sold a couple of paintings for people who really wanted them but I do it for love for my family and friends. I like painting flowers the most and bugs and butterflies.”

Ruth was an active member in Goolwa’s not-forprofit art program Create & Connect for about six years and a highly respected artist in the community. “I did mosaic, acrylic and pastel and it was really lovely,” she says. “I did a lot of work for the Just Add Water festival at Goolwa in 2012 where I painted large silk flags of an octopus, whale and turtle, and had my work in numerous exhibitions.” It is obvious Ruth’s art creates happiness and conversation as her home is a colourful and lively abode with her paintings adorning every wall. Ruth uses a spare room at home as her makeshift studio. “I would get so into my painting and it would turn dark and I realised I had been painting for many hours,” she says. Although Ruth’s health has deteriorated she is still able to create her beloved pieces. “I had to stop for a while but I’m working on a big painting now,” she says. “I won’t sit around and mope. My paintings make me happy because of the beautiful colours and if I can do it then I will.” Ruth is grateful for having the home services of ECH staff and attributes this support to her improved health. “I thank the girls so much,” she says. “When they come in they are so sweet and kind. It’s such a wonderful thing and it’s like having a family member here. They do their bit and I look after what I can until they come the next time. I feel very easy with them and we communicate well. If I wanted to change anything with the services I receive it’s easy to do. It’s nice to hear their pleasant voices and they make you feel so special.”

ECH Inc | 2015 | ECHo! ISSUE No. 153 |

Understanding Consumer Directed Care (CDC) Consumer Directed Care (CDC) enables older people living at home to choose which services and/or equipment will best support their independence and meet their lifestyle and wellbeing goals. Everyone currently on a Community Aged Care Package will move to a CDC package by July 2015, and ECH is currently in the process of transitioning all of our clients to a CDC package.

This means people will have more control over the services they receive, and a CDC package will provide increased flexibility and choice in how their government subsidy is spent. Individual budgets better enable people to know what funding is available to them and how their funds are being spent. ECH staff work with clients on explaining their budgets and developing their goals and service plans. Recipients of a CDC package must first be assessed by the Aged Care Assessment Team (ACAT) to see if they are eligible. ACAT can be contacted on 1300 296 738.

CDC CLIENT STORY Active and happy at 90 Reaching 90 may seem like an impossible feat for many of us but ECH client Betty Dunstan makes it look easy by staying active and making an effort to continue doing what makes her happy. Betty has been a client of ECH for many years. She began receiving home support for cleaning in 2007 while living in her own home and continued to receive it when she moved to retirement village Kalyra Heights in Belair. In August 2014 Betty transferred to a Consumer Directed Care package, which provides her with domestic and gardening assistance. “My Home Support Worker Christine cleans my place and I do my washing and she hangs it up for me,” Betty says. “She brings the clothes off the line and folds them up and puts them away. I do all my own cooking, which I really enjoy.” As much as she appreciates the support from ECH at home, Betty always enjoys driving into town and being out and about. Through undertaking an exercise program independently Betty was able to improve her mobility, enabling her to continue doing the things she loves. “I drive my car into Blackwood early on Thursday mornings and I go to the deli and have a latte and a piece of toast with grilled cheese,” she says. “I really look forward to that. I then do all my own shopping.”

4 | ECHo! ISSUE No. 153 | 2015 | ECH Inc

CDC clien t Betty Du pport Wo nstan and rker Chris tine Beav an

Home Su

Not one to stay still for long, Betty regularly looks forward to little trips away. Having her daughter Bronwyn live at Tanunda gives Betty an opportunity for a change of scenery and to be with her daughter. “Bronwyn will drive down and pick me up and I enjoy spending time at her home and doing things around that area,” she says. The abundance of activities at the village Betty takes part in also enables her to remain independent and social. “There are movies, cards, church services, table tennis, morning teas, lunch outings and a hairdresser who sets my hair once a week,” she says. “I am very happy with the support I receive from ECH and enjoy my life here.” Christine says Betty has progressed very well and appears to be happy with her own progress. “Betty is moving a lot better than previously and is much happier,” she says.

‘Some things never change’ videos launched

/14 PROFILE 2013

To accompany our annual report, Profile 2013/14, ECH created two short videos for Independent Living and Community Services, both of which are available to view on the ECH website and YouTube. Throughout the videos the older people cleverly morph into their younger selves, instilling the idea that no matter what age we are we can still feel young and carefree.

erstand..in. gs never change We undS ome th

The main message is that ECH understands ‘Some things never change’; we’re still young on the inside with passions, opinions, humour and potential and it’s this vitality that ECH aims to enrich. The videos are humorous and heart-warming and leave the viewer with a smile. The videos were directed and produced by an Adelaide-based production company and each took a complete day, involving moving cameras (pictured right), a director, make up, lighting and sound professionals, with many takes for each shot to ensure the message was portrayed accurately.

Watch people morph into their younger selves by clicking on the videos on our home page at www.ech.asn.au

ices Community Serv

Independent Living ECH Inc | 2015 | ECHo! ISSUE No. 153 |

Something for everyone at the Every Generation Festival During the month of October in 2014 ECH hosted a range of activities for COTA’s Every Generation Festival where residents and clients took part. These included:

• 20+ Club lunch (see page 9) • Resident meetings at Ardrossan, Victor Harbor and Nairne

• Seasiders art exhibition • Southern Day Program art exhibition • An afternoon of music and tea at Walkerville Day Program

• An afternoon of music and tea at Smithy’s Place • A healthy eating presentation at Greenacres Therapy Service

• Come and Try events at Southern Therapy Service and Seaside Wellness

• Annual General Meetings • Showcasing resources to residents

Greenacres Therapy Service A healthy eating presentation was held at Greenacres Therapy Service for clients who wanted to learn more about the products they were buying, how to read the nutritional information on labels, what health claims mean and how to make informed choices about what they are putting into their bodies. Greenacres Therapy Service clients Margaret and Maxine and ECH Dietician Sandy Juers stand in front of a slide that was shown during the presentation.

Smithy’s Place Clients at Smithy’s Place day program in Smithfield were very successful with the items they entered in the 2014 Gawler Show, winning various placings and merits for their pieces. 1. Beryl and Maureen won first prize for their piece made of recycled materials 2. Joan received a merit certificate 3. Beryl and Joan won second prize for their wall hanging 4. Beryl and Colleen (5) both received a merit certificate for their artwork

4 3

Some of the clients who contributed to the flower market art piece.

6 | ECHo! ISSUE No. 153 | 2015 | ECH Inc

Seaside Wellness Seaside Wellness was one of the ECH Wellness sites that hosted a Come and Try series of events including Tai Chi, Pilates, Strength for Life and Fitball. Pictured are clients at Seaside Wellness at Henley Beach trying Tai Chi.

1. Clients Helen Buchanan, Don Wright and Gwenda Martin with ECH Head Office staff member Clare Carpenter (second from right) 2. ECH Head Office staff members Jessica Mignone and Kathleen Dick with client Aashlee Bevans (centre)

Seasiders Seasiders’ second annual art exhibition was officially opened on the evening of 16th October 2014 to a full house.

The exhibition, titled Side by Side, showcased the work of day program members who participate in the Create & Connect art classes. Activity Assistant Leanne Austin says the title of the exhibition describes what Seasiders is all about. “It’s been wonderful to watch the group gain such an accomplishment in art,” she says. ”There is a lot of social interaction to support them and I get such great feedback from the members and their families as to how much they get back from art therapy. There is music and lots of laughter and fun. I feel so proud of what has been achieved.” Some of the participants with their work: 1. John Finlay 2. Kevan Keelor 3. Doreen Williams 4. Rosetta Sicolo 5. Frances Wetherall 6. Peter van Vugt 7. Mayor of Charles Sturt Kirsten Alexander and Rose Holmes

ECH Inc | 2015 | ECHo! ISSUE No. 153 |

Southern Day Program Southern Day Program attendees put their creative and colourful art work on display for their family and friends to admire during an afternoon exhibition, which also featured live entertainment by singer/songwriter Dean Bird and a Devonshire Tea to conclude the event.

3 2

1. Peg Lawrence with her piece Among the Gum Leaves 2. Mollie Gant and her daughter Maureen Gant with her piece Marshland 3. Pat, Rita, Dawn and Dulcie with their piece Colour Extravaganza 4. Dennis Powell and his daughter Angela Mead with his piece Seaview

Walkerville Day Program 3

Walkerville Day Program hosted an afternoon of entertainment with local musician Brian Pope. He played many classic songs for the clients and staff including All Shook Up, Rock Around the Clock, Save the Last Dance for Me, Ladyâ&#x20AC;&#x2122;s A Tramp, and Memories just to name a few. Everyone enjoyed a chat and selection of yummy treats afterwards. 1. Lois Hicks and Kate Mill 2. Stella Muncey, Tim Wilson from ECH Head Office and Madeline McKenna 3. Lidia Minicozzi and Patricia Page 4. John McLean, Natalie Young from ECH Head Office and Kevin Stewart 5. Taffy Davies, Leon Mifsud and Irene and Hans Kahusny

8 | ECHo! ISSUE No. 153 | 2015 | ECH Inc

ECH congratulates its longest residing residents On 14th October 2014 ECH held a lunch at Adelaide Pavilion to congratulate residents who have lived in their ECH unit for 20 or more years.

Everyone enjoyed a two-course meal and a small gift to take home and there was chatter and laughter until the end. As always, the afternoon goes too quickly but we look forward to celebrating again this year.

Edith Sutton, who celebrated her 100th birthday in August, had another milestone to acknowledge the 40th anniversary of when she moved into her unit, making her ECHâ&#x20AC;&#x2122;s longest residing resident. 1

Edith Sutton and Paul Thorne, GM Independent Living

11 9

1. Eileen Learhinan and Jean Wright 2. Beryl Tree and Yvonne Cassebohm 3. Margrit and Victor Tiney 4. Carrick and Babs Mackie 5. Margaret Moyse and Frederick Slater 6. Betty Thomson, Rhonda Loxton and Maxeen Sullivan 7. Annie and Colin Reynolds 8. Joyce Orr and Helen Oâ&#x20AC;&#x2122;Day 9. Phyllis Houghton, Nora Hardwick and Mifanwy Hawkins 10. Amy Chatburn and Inman Lillie 11. Royston Brown, Sydney Fischer and Charles Nicholson 12. Betty Capper and Lorna Carr 13. Alice and George Turner 14. Barbara and Morry Crocker

ECH Inc | 2015 | ECHo! ISSUE No. 153 |

INDEPENDENT LIVING SERVICES NEWS Welcome to the first of a series of articles from the Independent Living Services team for 2015. As our Information Officers can support our residents with a wide range of information, we will bring you an informative range of articles over the coming ECHo! editions to provide information that enables you to make informed lifestyle choices.

The Independent Living Services team from left - Luke Say, Lorraine Wilkin, Jenny Hall, Melissa Evans and Liz Greenham.

Our Independent Living Services team provides information to enable residents of our Independent Retirement Living units to make informed lifestyle choices that support independence and enable them to remain living within their unit for as long as possible. We offer home visits, regular village meetings, information seminars and over-the-phone support to residents.

Your Information Officer will:

â&#x20AC;˘

refer you to an Occupational Therapist to ensure you have the strength and range of movement required to control a gopher safely and also that a gopher can be safely and successfully negotiated out of the village

In addition, Independent Living Services is the team available to support residents through their journey with ECH and is the key contact for residents and their family when a significant life event may challenge their ability to live independently. The Independent Living Services team may be able to link with short term or ongoing assistance to maintain health, wellbeing and independence within the home.

â&#x20AC;˘

provide information on places to purchase gophers and even advise of a government funded service which allows you to test drive a range of different gophers before making a purchasing decision.

â&#x20AC;˘ assess for a suitable storage and charging location

Topic: Gophers, scooters and motorised wheelchairs For residents who are no longer driving but still wish to be independent of public and community transport, a gopher (scooter or other motorised wheelchair) may be an option for you to consider. Purchasing a gopher is a significant investment, therefore before you proceed it is important to ensure you have a suitable location to store and charge your gopher and you purchase a gopher that is the right fit for you and its intended purpose. Before purchasing a gopher residents should contact Independent Living Services so that the following aspects can be reviewed with you and your situation specifically.

10 | ECHo! ISSUE No. 153 | 2015 | ECH Inc

If you need more information we can help Please contact your Independent Living Services team if you would like to discuss gophers or any other matters relating to health, wellbeing and independence by phoning Independent Living Services on 8407 5111.

Palm tree finds new home An overgrown Cycad palm tree has found a new home after it was removed from the garden of a vacant ECH unit at Edwardstown to prevent it causing damage to the unit. Grounds Maintenance Coordinator Grahame Green said instead of removing the palm and throwing it out, a removal specialist was contacted at no cost to ECH and the palm was relocated to another site. “We had to remove the palm as it would damage the unit eventually, and instead of removing it and throwing it out I contacted a palm removal specialist who removed it at no cost to ECH and relocated it to another location,” he says. “Although the Cycad Palm is not an endangered plant it was a beautiful specimen and we thought it deserved saving. “We try and give suitable plants a second chance of survival.”

After hours emergency maintenance service

Over recent months Property and Facilities Management has noticed an increasing number of requests for maintenance issues after hours which are not of an emergency nature.

We are committed to providing our residents with the best possible maintenance service while keeping your weekly maintenance fee as affordable as possible. As part of the weekly maintenance fee we offer residents an after hours emergency maintenance service. The Retirement Living Handbook (Section 6 Your Unit) provides an explanation of the maintenance services provided and the details of the priority system for allocation of requests, including emergency maintenance requests.

Maint

enance

reques Reques t priorit ts are categori y syst Priority sed as em (con follow 1 – Em s: tinued) ergen An iss cy ue damage that poses a high ris to prope k and co rty if no Priority mprom t addre 2 – Ur ise ssed pro s safety gent An iss mptly. or an iss ue tha ue tha t may may cau t may cause se some pose a mediu significan m ris damage Priority t to prope k, having po 3 – No tential rty if no rmal Routine to t addre mainten ssed pro compromise ance an safety mptly. or d rep an issue airs. Based that on the priority of your request, Priority it is ou r aim tha Level t it be Priority dealt wi Definitio th as fol Respo n nse lows:

1 Emerg

ency

2 Urgent

6. Your unit 3

Norm

Time

High risk compro mises safety

Mediu m potent risk ial compro to mise safety

Routin mainte e nan or repairsce

Within 1 hour

Within 4 hours

Within 5 days

Comp letion Time

Request (exam ples on ly) • Sm ell of gas inside • No or outsid electricit e y • Sm oke-ala rm bee • Loc ping ked out of unit no key (wh hid is availab e or family ere memb le) er • Floodi ng and blocke 3 days d drains • Extern al securit • No y lights water • No hot wa ter • Bathr oom lights not /kitchen/bedr oom functio alterna tive ligh ning (if no ting ava 14 day ilable) s • Drippi ng tap s • Install atio bracke n of hooks and ts • Gener al and gro repairs, mainte unds wo nance • Mainte rk nance Plus 1 day

The pri ority lev efficie el is ho nt and w we cost eff will cat ective The res egorise way. po your req premise nse time is uest an the s, asses d mana s the ne time allowe ge our The co d for the service ed and/o mplet s in the Ma r make ion the wo time most safe an intenance Of rks as d deter ficer or requeste is the time allo attende mine if a contr d by EC wed for d, asses further actor to H. The the se d action Ma the There co intenan risk an is requir attend the may be ce Offic d revise mpletion tim ed. occasion our co e er 17 d the pri may var or contr UNIT ntrol. If s when ority. YOUR y where actor to this is delay an the se EC comp the time fra H or the d give you a ne case, we wi mes are contract lete ll comm w estim or has unicate not possible ated tim DBOOK to ach with e of co ieve for ENT LIVING HAN mpletion you, provid ECH RETIREM reasons e you . ECH RETIR beyond with a reason EMENT LIVING HA for the ND

BOOK

YOUR UN IT 1

As residents would appreciate, the cost of providing services after hours is significantly higher than during normal operating hours. Therefore to help keep the weekly maintenance fee as affordable as possible we attempt to attend to non-emergency requests during normal operating hours wherever possible. When you make a request for after hours attendance, the Maintenance Officer taking your call will ask you for information about the problem. Based on this information they will assign a priority to your request. Only requests deemed to be an emergency will be attended after hours. All other requests will be attended to as soon as possible during normal operating hours. If you have any doubt whether your after hours maintenance request is an emergency or not you should immediately contact Property and Facilities Management on 8159 4700 and your call will be diverted to the on-call Maintenance Officer who will be able to assist you. Should you have any questions or concerns please contact Property and Facilities Management on 8159 4700 between 8.30am and 4.30pm Monday to Friday.

ECH Inc | 2015 | ECHo! ISSUE No. 153 |

It’s never too late to make a difference As a young girl growing up through a distressing childhood, Barbara McDonald had bleak hope for her future but knew somewhere deep down she was destined to follow a career that made people’s lives better. “My early years were pretty tough due to circumstances,” she recalls. “I did only one year of high school, the first year. It was disappointing because I had succeeded really well at school. I turned 14 in December and on 2nd January I was working at Woolworths in Rundle Street and was there for many years.” During her teen years Barbara attended the local church group and it was here that she met her husband of 53 years Vern. “I was 19 and Vern was 23 when we got married,” she says. “When my youngest was in year three it was the first time they brought in teacher aides. I had done a lot of volunteer work at my son’s school so when they advertised for teacher aide jobs I applied. I worked at the school for nine years. I was the first aid officer for the school, did prep for lessons and took struggling kids aside for one-on-one help. I really loved that job.” But Barbara always imagined herself working as a nurse. “I knew with only one year of high school I couldn’t do much so I did some investigating and saw there was a TAFE not far from us,” she says. “I made some enquiries and was accepted to do year 12 subjects. Sometimes I thought, ‘What

12 | ECHo! ISSUE No. 153 152 | 2015 2014 | ECH Inc

on earth have I got myself into?’ My big success was biology, which I received a 90 for. I already put in an application to study nursing at Flinders University thinking it would be another few years away but they called me for an interview so that surprised me. I was offered a position and I was on cloud nine.” Every exam Barbara completed, she was “utterly sure” she failed but actually ended up with a long list of distinctions, which reaffirmed her ability to succeed in academics. “Vern and I had a plan for a long time to go off and do something,” Barbara says. “We believe everyone is important and has something to contribute. There is a reason for why we’re here and Vern and I made ourselves available.” After receiving her qualifications Barbara worked for one year as a nurse at Flinders Medical Centre then she and Vern did a mission tour through Southeast Asia with their church to experience poverty and health care systems abroad. “We met two Catholic nuns who invited us into the operating area at a hospital and we saw all this bloodied operating equipment with flies around it,” Barbara recalls. “We’ve seen real poverty and it impacted me terribly.” The mission experience propelled Barbara to pursue her love of nursing. “I did placements at Flinders Medical Centre, Women’s & Children’s Hospital, Queen Victoria and the Repat so I had a really good education,” Barbara says. “I used to drive the teachers silly asking so many questions they would say to me, ‘You do it’ so I had a really strong hands-on education.”

Barbara then studied for three years to become a qualified Registered Nurse. “I worked in various wards at Flinders and found it terrifying on night shift when I was ‘IT’ but I really knew that was where I was meant to be, to give myself to something worthwhile. It was from there that we fulfilled our plan. After I had that year of experience Vern and I let the mission office know we would be available where they needed us. We wanted to assist people with better lives and better care.”

a gentle push from my GP, I realised I couldn’t continue,” she says. “Despite painful joints and muscles, poor sleep patterns, fatigue, hands that just didn’t work well and then other inconveniences, I really felt cheated. I felt I could have worked on. However, I got on with life, kept busy and active and I was able, became a palliative care volunteer at our community hospital and involved in the training of hospital volunteers on how to help people who are grieving.”

After working for Victoria Bush Nursing for a couple of years after studying, Barbara and Vern headed off on another mission to Tonga in the South Pacific then Barbara studied and became a midwife in 1990. “I had sent off my application and was accepted in three places, locally and interstate. We went to Whyalla for a year while I did all the hands-on training and also studied at Queen Victoria and passed all the state exams. I became a qualified midwife. I delivered a lot of babies, including twins. Delivering a baby is the most wonderful thing.”

Once Barbara understood her illness was chronic she accepted it and became heavily involved in support groups and the South Australian delegate for Scleroderma. Barbara’s stories on her experiences with Scleroderma have also been published in the United Kingdom. “When I knew I had to give up work and my health was going downhill Vern and I came into town one day and put in an application for an ECH unit at Rundle Court,” she says. “This is just what we wanted and we feel really blessed. We are so happy here and I say live life with a capital L and how it is now. I’m a very ordinary person but believe you can give up or make the most of what it is.”

Barbara worked as a midwife until a chronic auto-immune disease, Scleroderma, forced her to retire in 2000.”I had enjoyed and felt fulfilled in my work and resisted retirement until, with

ECH Inc | 2015 | ECHo! ISSUE No. 153 |

Best garden in town When ECH plumber Colin Letts was visiting Ardrossan Retirement Estate he couldn’t help but admire the pristine and blossoming garden of residents Kevin and Velma Holman. This prompted him to take some photos and nominate them for a story in ECHo!, which they were only too happy to be part of. Kevin and Velma moved into the village in June 2007 from James Well, about 10 kilometres south of Ardrossan. “We chose this unit because it had a nice big backyard,” Kevin says. “I was not quite 80 when we moved in and I was still fairly active so I liked the thought of the bigger yard. We are very happy here and glad we chose this unit. I like to potter in the garden and play bowls and my wife spends a fair bit of time out there.” The salvias and little blue ageratum have been very successful and they have had good luck with the pansies and petunias. “We also grow some veggies and herbs like tomato, cucumber, onion, lettuce, red beet, and garlic, mint and parsley, which we use quite a lot,” Kevin says.

Seasiders acknowledged at awards event Seasiders Day Program received a Highly Commended award at the SA Carers Excellence Awards in October 2014. It is an inclusive event held at the Adelaide Festival Centre during Carers’ Week, recognising and celebrating South Australian organisations and business that have provided excellence in service or support to family carers. ECH Seasiders submitted a strong entry into the awards, highlighting the valuable and excellent services they provide to carers as customers. The awards were judged by an independent judging panel and scores were very close across all categories. Carers SA recognises the invaluable work that Seasiders provides to the community and their support for family carers. Carers SA CEO Rosemary Warmington AM says the awards are a fantastic way to acknowledge and showcase South Australian businesses that are supporting family carers. “We want to show our appreciation of businesses that make carers’ lives a little easier, whether that is in the workforce to retain skills and build a positive work culture, or through outstanding customer service offerings”, she says. The winners were across three categories; for profit, not for profit and government. 1

14 | ECHo! ISSUE No. 153 | 2015 | ECH Inc

1. Seasisders Coordinator Betty Hurrell with Joy Whitehorn and Angela Brass 2. Betty Hurrell with the Highly Commended award, Carers SA Board President Lyn Woodforde and Carers SA CEO Rosemary Warmington AM.

s Estate Clarence Garden 1

Residents celebrate a wedding anniversary and day at the races

In August and November 2014 residents of Clarence Gardens Estate celebrated two special events. During their monthly happy hour they offered their congratulations to Grace and Herb Wiggins who celebrated their 65th wedding anniversary on 29th August. The anniversary cake was cut by the happy couple and champagne was enjoyed by all. Grace and Herb romantically waltzed to some of their favourite melodies which brought a tear to everyoneâ&#x20AC;&#x2122;s eyes. For the Melbourne Cup the residents attended a luncheon and a hat parade was held before the big race. Everyone rose to the occasion and wore an appropriate hat. The Melbourne Cup luncheon has become a regular event and prizes were given in many categories. Thanks goes to Bob Hicks for once again organising another day at the races.

Social Pages

4 1. Grace and Herb Wiggins celebrated their 65th wedding anniversary in August 2014 with their fellow residents and friends at Clarence Gardens Estate. Audrey Birt (2), Joyce Godden (front), Beth Pritchard (3) and Mary Young (4) got into the spirit of the Melbourne Cup

Ernest Court 1

Busy times at Ernest Court A group of residents at Ernest Court who often get together for social activities and call themselves the Ernest 13, were a busy bunch at the end of last year, celebrating the Melbourne Cup and also Christmas, with two events held at their village.

1. The Christmas party held at the village 2. Marlene and Ted with their Melbourne Cup hats on 3. The Ernest 13 on Melbourne Cup day

ECH Inc | 2015 | ECHo! ISSUE No. 153 |

Social Pages

Mervyn Graham Lodge

Overdue catch up for Victor residents On 18th December the residents of Mervyn Graham Lodge at Victor Harbor got together to share afternoon tea in the lead up to Christmas. 20 of the residents attended and had a wonderful time getting to know one another. The longest residing resident has been here for 18 years and said in that time a get together had never been organised before so the residents will be rectifying that for the future.

1. Patricia Bash, Mary Miller, Rosemary Warwick, Val Mensforth, Sophie Vrinssen and Shirley Davies 2. Tony and Shirley Clack, Denis McGill and Percy Gow 3. Tony and Christa Burke and Lyn Egtberts 4. Margaret Smith, Josie Hague and Olive Bennett

Social Pages

continued

Partying in style at Torrens Court

Torrens Court

Torrens Court couples Kay and Tony and Carole and Barry held another one of their New Yearâ&#x20AC;&#x2122;s Eve parties for the village to say goodbye to 2014 and welcome in 2015. 24 residents turned up with plates of scrumptious food to share and their lubrication for the evening. This year it was not so hot as previous years so it was a very pleasant temperature. At 9pm Kay and Tony and Carole and Barry provided a sausage sizzle and everybody thoroughly enjoyed themselves. After the sausage sizzle some went home but there were a few diehards who stayed on to bring the New Year in. A good evening was had by all. 1. The back garden of unit 3 with residents enjoying the New Yearâ&#x20AC;&#x2122;s Eve party surrounded by the new paving 2. The die-hards who stayed to the end to see the New Year in 3. Tom supervises Tony and Barry cooking the sausages

16 | ECHo! ISSUE No. 153 | 2015 | ECH Inc

David Read Lodge

Perfect day for a village catch up

On 7th December 2014 a most successful social function was held at David Read Lodge at Lockleys, convened by resident Fay Woodger. It was so successful some residents even met each other for the very first time. Here are some photos of those who attended.

5 7

10 9

11 12

1. Gwen Wellington and Val Keough 2. Elaine Coldwell and Barb Schunke 3. Malcolm Levy and Fay Woodger 4. Pat Conlon and Janet Hills 5. Helen Pearl and Angus Morris 6. Dick and Barb Schunke 7. Elsie Crook and Neville Atkinson 8. June Levy and Maddy Fellowes 9. Malcolm Levy and Pam Minear 10. Richard Hughes and Angela Holmes 11. Rhonda Field and Fay Woodger 12. John and Margaret Chick 13. Rhonda Field and Maddy Fellowes

ECH Inc | 2015 | ECHo! ISSUE No. 153 |

Summary of ECH 2014 AGMs ECH held four AGMs during October 2014 for residents of Independent Living units; in Lockleys, Felixstow, Goodwood and Victor Harbor. A total of 146 people attended the four meetings, which were led by ECH’s Independent Retirement Living team and were identical in content. The speakers were General Manager Independent Living Paul Thorne, Manager Independent Retirement Living Tania Kelly, Manager Capital Works Jeff Atkinson, and Manager Property and Facilities Management Graeme Dolman.

Thank you residents for your feedback In October last year every ECH retirement village resident was sent a survey from independent research organiser Best Practice Australia as a part of our commitment to improving our service to our residents. We had a fabulous response with 64 per cent of residents returning their forms. This resulted in 1,120 surveys which is a statistically valid and reliable response rate. The feedback was very encouraging. Highlights are: • 90% overall resident satisfaction with the services provided • 83% of residents said they would recommend ECH to their friends

Tania Kelly speaking at the 2014 AGM at Felixstow

Topics covered included: • ECH today and the future • The services ECH provides • ECH services - Capital Works • ECH Services - Property and Facilities Management • Report on Independent Living Unit income and expenditure for 2013/14 • Budget 2014/15 • Maintenance Reserve Fund Expenditure 2014/15 • Utility and insurance costs • The Emergency Services Levy • Weekly maintenance fees Questions on notice were received prior to the meetings and the answers were provided at each meeting. A number of questions were also asked by residents in the audience at the end of each meeting. All residents received minutes of the meetings. To view the AGM video online visit www.ech.asn.au and click on Our Organisation then Video Gallery.

18 | ECHo! ISSUE No. 153 | 2015 | ECH Inc

• 97% of residents agree that their units support them to live independently • 75% agree that living in an ECH village has improved their quality of life The feedback included 538 pages of data and rich qualitative responses (more than 15,000 narrative comments), which included many suggestions and opportunities for us to further improve our service. We are currently working through the many valuable comments to determine how we can best improve our service delivery to our residents. The three primary research objectives of the survey were to understand the decision making process around retirement living, if there are issues that need to be addressed or resolved and if ECH residents are advocates/promoters for ECH. Very high Net Promoter Score (NPS) of +76 Residents were asked, on a scale of 1 – 10 (where 10 = absolutely yes and 0 = absolutely no) how likely they were to recommend ECH to a friend or family.

Using the Net Promoter Score* responses were categorised as either Detractors (those that gave a response of 1 – 6), Passives (those that gave a response of 7 or 8) or Promoters (those who gave a response of either 9 or 10). The NPS is calculated using the following formula:

Promoters 83.1% – (7.2%) Detractors ___________ = NPS +76

How does this compare? The average NPS for other retirement villages is +25. (Source: research commissioned by Villages.com in 2013) Best Practice Australia is a leading provider of research diagnostics in the Australian Health, Aged and Community Services Sector. *The Net Promoter Score, NPS is an internationally recognised measure of customer loyalty. “NPS can be as low as −100 (everybody is a detractor) or as high as +100 (everybody is a promoter). An NPS that is positive (i.e., higher than zero) is felt to be good, and an NPS of +50 is excellent.” Wikipedia

Respondents were asked to provide their wisdom and feedback on how ECH could improve their experience of living in an ECH retirement village and service to residents. Things residents feel are working well (and the % of respondents that mentioned those factors)

37%

Maintenance Services

34%

Personal Satisfaction

19%

Gardens and Surrounds

11%

Accommodation The Staff

Things ECH should do more of/improve (and the % of respondents that mentioned those factors)

32%

Gardens and Surrounds

21%

Accommodation Maintenance Services Personal Satisfaction Social Interaction and Activities

1,745 Surveys distributed 1,120 Respondents 64% Response Rate 15,259 Narrative comments

(538 pages of reading)

51,939 Pieces of quantitative data

19% 17% 16% Our residents are getting techno savvy! 17.8% (114 residents) use an iPhone/ Smart phone 18.6% (119 residents) use a Tablet/iPad 27.1% (174 residents) use a Personal Computer (PC) 36.5% (234 residents) use a Laptop ECH Inc | 2015 | ECHo! ISSUE No. 153 |

Leading the way in all she does If knowledge is power then Ernest Court resident Dr. Liz Burge is a mighty powerful woman. As a high achiever from a young age, Liz has a quest for knowledge and community development that has led to her becoming a leader in the field of adult and distance education. Born in Barmera, South Australia, in 1946, Liz was a curious child who relied on the then State Library’s Country Lending Service to send her, monthly, four of the world’s best kids’ books. Those books connected her to different worlds beyond Australia. Liz’s parents also took Liz and her siblings to the local Mechanics Institute library in Lyndoch, believing in the power of informal education as well as school-based teaching. Liz’s father Noel was a respected, qualified winemaker and her mother a community leader in her spare time. After high school, Liz studied mostly part-time for national librarianship accreditation, a BA at the University of Adelaide, and a post-graduate diploma from what is now the University of South Australia. By the late 1970s, after work in public

20 | ECHo! ISSUE No. 153 | 2015 | ECH Inc

and government libraries, Liz figured out that university studies in adult education were next. Her application to the prestigious University of Toronto to do a master’s degree was accepted and she left Adelaide in June 1980. The terms of her TAFE overseas scholarship called for her return as soon as the degree was completed. She did indeed return, but 32 years later. “The best thing I ever did was to stay on, learn a lot, and build a new career,” she says. Her paid work and study years at the Ontario Institute for Studies in Education in Toronto were intense. “It was a privilege to meet many new colleagues in and beyond Canada and work with them on research or workplace issues and produce books to get issues discussed in more detail,” she says. Liz moved east to Atlantic Canada as an associate and later full professor in adult education from July 1993 to June 2012. “I did, finally, finish that doctoral degree,” she says. Liz became known as the professor who doesn’t lecture but “asks brain-burning questions”. Looking quizzical, Liz asks now, “What else is more important than to help adults think with both critical and creative mindsets?”

Liz rec ei the W ving Finlan d’s Or hite R de os Amba ssado e from Finla r of r Veijo n Samp d ovaara .

A two-year visit to Sweden in 2000 as a guest professor in distance education was also happily challenging, but Liz was, at least, acclimatised to the rigours of northern dark winters. On return to her Canadian university, she became an active volunteer in a centre of research and advocacy for seniors’ issues before being persuaded to take on its presidency. “I helped organise two provincial conferences in 2004; on home care issues and on better-designed housing for seniors,” she says. “Each one had to challenge outdated ideas about what seniors need.” Later, Liz found herself president of the city’s built heritage organisation for six years. Two serious battles over heritage preservation helped her and others learn very quickly to be effective social activists. “We were well prepared to do radio and TV interviews, whatever the hour, to stay on message and to not give in until a good result was negotiated,” she says. All in all, Liz wonders how she and her university colleagues managed both their paid work of teaching, research, writing and the voluntary community work that was expected from professors. “We had to produce and be assessed,” she says. “Our work weeks were usually 50 to 60 hours but working with community leaders was always a good challenge.” Overseas work, Liz recalls, was never fully predictable. “You were there to do the best job possible under conditions you could not control, and you must know the relevant cultural customs, for example, in Sweden or Finland never be late for meetings,” she says. “Staying calm can be a challenge when things go wrong. I had to run a week-long seminar in Trinidad and Tobago where the roof was corrugated iron. Tropical rainstorms made a huge noise on that roof so we stopped until the rain stopped. The schedule went crazy, but we got back on track later.” Other weather

conditions also could be a challenge, even when Liz had acclimatised to northern winters. “When the temp goes to minus 41degrees Celsius you sure close your mouth and cover all skin except the eyes,” she says. “I had to help at a Canadian seniors’ education session and lugging equipment at that temperature and over icy sidewalks was scary but all the seniors arrived, taking all in their stride.” Back in Adelaide now, but missing the good parts of northern winters, Liz is retreading her skills into new areas. “I don’t find that word ‘retiring’ at all helpful but Adelaide may be a good place to use my skills and contacts,” she says. Liz is currently a vice president of the Friends of the State Library, helps the work of the SA Residential Park Residents’ Association, volunteers at Minda Inc., coordinates a project promoting the informed use of music in aged care, and is cooking up some other ideas. “This,” she says as she points to her head, “never stops.” “I was raised to think that as a citizen I have to help community development.” In a long career, surprises can happen. Leadership awards are one thing, but Liz’s biggest surprise became public when, in 1997, the Finnish Ambassador to Canada presented her with the insignia of Knight, First Class, Order of the White Rose of Finland, for services in cultural cooperation between Canada and Finland. “I was absolutely speechless, as it compares with the UK Dame,” she says. “Receiving that medal totally blew me away. What a privilege to work with Finnish colleagues. I still promote and learn from this wonderful country. ” Formal education is one thing but Liz counts her six decades of experience-based learning the best. Now it’s time to apply her skills here. “If I cannot help analyse situations with a critical but constructive mind, free of workplace politics, then of what use am I?,” she asks.

ECH Inc | 2015 | ECHo! ISSUE No. 153 |

y 2014 der Surve ECHo! Rea

Survey results from ECHo! 152 In the last edition of ECHo! we included a survey that asked for feedback on the magazine. Here are the results of the surveys we received back:

we would possible, sting as ws and e and intere dback on our ne or requir ormative fee inf queries y ing as . an ns 07 5135 u have and provid publicatio phone 84 y below year. If yo king our the surve ed three times a .asn.au or with ma t ch ou us t g @e ak sis llin To as ng anow is publish time in fi aili ur ich yo em wh te ! wak by apprecia zine ECHo ndra No on maga ct Alexa informati ase conta rveys ple extra su Female Male ) ______ (optional ________ Age ____ Your details ________ ________ __ __ __ __ __ __ ________ ________ ____ ________ ________ ________ ________ ________ __ __ __ __ __ __ __ me __ __ Na ________ ________ ________ ________ ________ ________ __ __ ail ss Addre ____ Em ________ ________ _______ mber __ ________ Phone nu to ECH Other: __ onship Staff ur relati yo ify r ec Voluntee Please sp Client t Residen

Please specify your relationship to ECH: Resident 31 Client 1 Volunteer 0 Staff 1 Other 1

ver read

I have ne

u read hy do yo

Less

How would you rate the content - photos and images?

g people

Poetry

• • • •

Articles on ECH staff, programs etc

!? ad ECHo

you re

Are you Do you

able to ! is avail

read on

the ECH

aware EC usually

Skim for

r articles

ine fo e magaz

skim th

articles of

relevance

Never

Every iss

Read the

________

Once a ye

st issues

I know

______ ________

________

______ ________

____

________

I like seein

dated

keep up

YES

website?

ance or

of relev

read

e issue the entir

entire iss

coming

editions

of ECHo

_____ ________ _ ________ ________ ________ ures yo ________ ________ _______ ________ pics/feat ________ __ __ to __ __ __ y __ __ __ __ an __ __ __ e _____ ________ ________ ________ Are ther __ __ __ __ __ __ __ __ __ __ __ __ __ ____ ____ ______ _ ______ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ _______ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ ________ __ __ __ __ __ __ __ __ __ ________ __ ____ ______ ________ ________ ________ No. 152 | ________ ________ ________ Ho! ISSUE ________ ________ 2014 | EC ________ ________ ECH Inc | ________ ________

like to u would

see in up

How can we improve the content and design?33

What are your favourite articles to read? • • • •

ently do

qu How fre

I like to

content

ify) ____

ease spec

Other (pl

n 10 years

More tha

ars

n five ye

More tha

years than five

ECHo!

I enjoy the

It’s there

Excellent 22 Good 11 Fair 1 Poor 0

ing ECHo

en read

ve you be

ha How long

• Watch pale colour - hard to read text • It’s missing the date or season (Editor’s

note: this has now been updated)

Stories of couples and their lives together

• Keep coming up with creative ideas • Highlight most important items on contents

Residents’ history

Residents from other sites/their social activities

page

• Keep thinking outside the square, every issue gets better

Life stories and special anniversaries

• Great job, thank you • It is really good as it is • A truly interesting and informative magazine • It would be difficult to improve a very good

Social pages Staff profiles

product

What makes a front cover appealing? • Something that encourages one to open the front cover and look further • • • • • • •

Colourful pictures Seeing someone or a place I know Photos and colour Photos of staff and residents Elegance and uncluttered simplicity Colour and large print Something eye catching like the

cover of issue 150

How would you rate the look - layout and design? Excellent 24 Good 10 Fair 0 Poor 0

22 | ECHo! ISSUE No. 153 | 2015 | ECH Inc

• Keep up the good work

Are there any topics you would like to see more of? • • • • • • • • •

Meeting dates in advance Government issues - pension, allowances Puzzle page Events, drives, functions Show village gardens Crosswords Updates on ECH Advice about social services, Centrelink Travel opportunities

Do you have any other suggestions or comments? • • • • •

A vale section for residents Keep going Marketing team, awesome effort Don’t try to be too different It is an excellent magazine Keep on with the good job you are doing

Rotary Village celebrates completion of upgrades A special lunch was held on 11th December, 2014 to celebrate the completion of the Rotary Village upgrade project in Modbury. Rotary Village is ECHâ&#x20AC;&#x2122;s largest retirement village, with 106 units. The upgrades commenced in July 2011 and were split up into eight stages. Prior to works commencing, extensive consultation with the residents was done to seek feedback on the draft proposed plans for each stage. Regular monthly meetings were held in the community hall to update residents on the progress for the month and answer queries and concerns residents had. Holding monthly meetings was a great opportunity for Capital Works to get to know the residents of Rotary Village and enjoy coffee, cake and a chat after the meeting. The village upgrade included a major electrical upgrade, extensive redevelopment of the village green into meandering paths with new gardens and seating areas for residents to sit and enjoy the new gardens. More than 150 new trees have been planted, complemented with new gardens and wider pathways and ramps to create an appealing streetscape and make the units more accessible. Additional carports were installed so residents can be accommodated with an undercover car parking.

Rotary Village resident and former Chairperson of the residents' association, Carmel Fuller, says the consultation by Capital Works Manager Jeff Atkinson and Capital Works Project Manager Christian MacIntosh with the residents was excellent. "Jeff and Christian had a draft plan of what they were going to do and they came out for a meeting with the whole village and explained their plans," she says. "They asked people what they liked and didn't like and people raised their issues with them. Some of those issues were fairly personal like a rose or monument being moved. They consulted with those people to get the best outcome they could." A general meeting was held every month for about two and a half years and minutes were prepared for all residents. "There was always something tangible," Carmel says. "People felt some ownership and that continued through the rest of the stages. Most people are delighted with the outcome and I think the consultation was very important. The way in which the project team did that is a credit to Jeff. They came out and fronted up to some fairly strong conversations and dealt with that, which was excellent. Most people now would say the grounds in the area are safer, more pleasant to look at, and there are areas and parts of the village that look different. The contractors were wonderful. Residents gave them a farewell luncheon as a thank you. They were very considerate workers and pleasant people and tried not to interfere with our life anymore than they had to. They should also be congratulated." 1

1. ECH Capital Works Project Manager Christian MacIntosh with Rotary Village residents Hazel and Anthony Wilkinson 2. Rotary Village residents Ray and Aileen Morland (standing) and Frank and Joyce Smith

ECH Inc | 2015 | ECHo! ISSUE No. 153 |

Flowers are the winning bunch at Port Elliot Show Kids’ face painting, dog demonstrations and live music were just some of the elements that made up last year’s 137th annual Port Elliot Show, where Victor Harbor residents from two ECH villages Gail Van Ryswyk and Yvonne Acres won prizes for their floral arrangements. Gail entered her flowers in the Novice Horizontal and Vertical Arrangement category and won first place and People’s Choice. Yvonne entered her arrangement in the Novice Posie Section and took out second place. As this was their first year entering the show, Gail and Yvonne were very pleased with their achievements. “Yvonne and I both moved to ECH Victor Harbor 18 months ago and have joined the Victor Floral Art & Garden Club and participate in other activities in the area,” Gail says. “In the club we learn different techniques and style of arrangements each time then put into practice what we have been taught. “There are different speakers that come along and talk about many interesting topics like how to make your own raised garden bed and grow your own vegetables, native wildlife of the area, African Violets, Bromeliads and so much more. “We feel the move to our ECH units has definitely been the right one for us both and we have become great friends as an added bonus. During the time we have lived here we have become involved in many activities within walking distance of our homes, this being one of them.”

Gail’s arrangement

Yvonne’s arrangement

24 | ECHo! ISSUE No. 153 | 2015 | ECH Inc

Laurie Venables Major, Alma Smith, Ray Buttery and Rhona Venables Major.

Alma’s volunteering helps many Australians Former Manson Towers resident Alma Smith was presented with a Certificate of Appreciation in June 2014 to recognise her 10 years of volunteering service with The Salvation Army. During her time as a volunteer Alma, 98, collected more than $3000 for The Red Shield Appeal. She was presented with a certificate by the coordinator of the appeal for The City of Holdfast Bay, Laurie Venables. Upon deciding to retire from collecting, Alma handed the responsibility to fellow Manson Towers resident Ray Buttery, who collected $351 for the 2014 Red Shield Appeal. “I presented to Alma her certificate acknowledging her consistent and reliable service given over this period of time,” Laurie says. Alma moved out of her Manson Towers unit of 27 years in November 2014 into full-time care. The Red Shield Appeal is The Salvation Army’s annual fundraising campaign. Funds from the Red Shield Appeal support services such as aged care services, crisis accommodation centres, disaster relief, home and school support, survivors of suicide groups, women’s refuge and youth support programmes, just to name a few.

Grounds staff learn new skills in horticulture In 2014 ECHâ&#x20AC;&#x2122;s Property and Facilities Management department teamed up with TAFESA to provide training to three grounds maintenance officers. TAFE lecturers guided the staff through the tailor-made course, which expanded their knowledge of horticulture and equipped them with the tools to be able to enhance their service to our residents. The following are brief responses from two of the three grounds maintenance officers who completed the training about their involvement in the course.

Ian Wood Kim Foster When did you start working with ECH? I started working with ECH at Victor Harbor as a maintenance officer in July 2013 after contracting to ECH with my gardening business Foster's Garden Maintenance at Victor Harbor and Nairne villages for about three years.

How did ECH support you during your study at TAFE? KF: ECH supported us through on-site training with the trainer and allowing us to go off site to learn about plants and mistakes made by other gardeners.

What did the course involve? KF: The course involved subjects such as soils, bugs, occupational health and safety, poisons and first aid.

What did you enjoy most about the course? KF: I enjoyed the course because it taught me more about looking after gardens from the soil through to the tips of the leaves, from mildews and fungi to bugs, slugs and mites.

When did you start working with ECH? IW: 2 years and 4 months ago How did ECH support you during your study at TAFE? IW: Allowing me to complete the course in work hours and always having someone there to help with questions.

What did the course involve? IW: We learnt about plant identification, irrigation systems, safe handling and storage of chemicals and pests and diseases. We met on a fortnightly basis at the P&FM depot at Kidman Park.

What did you enjoy most about the course? IW: I enjoyed learning about plant identification.

How has it helped you in your role? IW: The course has given me more confidence in my abilities and allowed me to develop my skills further as a gardener.

What do you enjoy most about your job? IW: Interaction with staff and residents on a daily basis. Itâ&#x20AC;&#x2122;s a great place to work.

How has it helped you in your role? KF: The knowledge will top off what I have learnt from my previous business.

What do you enjoy most about your job? KF: I enjoy working for ECH because in my role as maintenance officer I get to meet people in more than a passing "G'day, how are you?"

ECH chief executiv e Rob Hankins with Kim Foster, Ian Wood and Mar k Sowton.

ECH Inc | 2015 | ECHo! ISSUE No. 153 |

Trevor serves up some fierce competition When Trevor Cassidy took up table tennis as a social activity at 45 he did not plan on competing in the Alice Springs Masters Games three times and coming home with medals from his wins. 2014 was the third time Trevor had attended the Alice Springs Master Games, which were held from 11th to 18th October. There were 32 sports on offer, including table tennis, with more than 3000 athletes converging on the first-class sporting venues in the centre of Australia, nestled amongst the iconic backdrop of the majestic MacDonnell Ranges.

The Leslie Court resident is an inspiring example of how maintaining a positive attitude and keeping fit and socially engaged is vital to being happy. “In 2012 I had a triple heart bypass then three months later I won gold at the Masters Games,” he says. “I was playing people 30 years younger than me. People can’t believe I recovered so quickly.” Trevor, who also enjoys square dancing at three different square dancing clubs, encourages older people to take up table tennis. “It’s cheap, non contact and very good for older people,” he says. “It’s good fun and good for the brain. There are so many different moves, it’s great exercise. Square dancing is also very good exercise and keeps the brain active with the different moves. It is good fun.”

Despite having never been coached or played professionally, Trevor is a natural at table tennis and enjoys having a regular hit at Brighton Table Tennis Club, which is where he first picked up the bat. “I have won 18 gold in total from these events,” he says. “This time I won three gold, two silver and one bronze. In five days I think I only lost three matches. It’s pretty intense. There was A grade and B grade standard and I played A grade so the standard was quite high.” Trevor played and won in the singles, doubles, mixed doubles and all age groups from the age of 35 to 80 against competitors from around the country. “I win a lot because of my bat,” he says. “Being left handed with two different types of rubbers, it does confuse some players.” The hot and demanding October weather conditions did not deter Trevor but he does admit it was a challenge. “It was so humid and warm up there, it was hard work,” he says. “At one stage I played five matches in a row with very little break. The competition is over five days with one day off.” Trevor proud ly displays th e six medals won at the A he lice Springs M asters Games in October 20 14.

26 | ECHo! ISSUE No. 153 | 2015 | ECH Inc

Best of friends 70 years on After 70 years together Harvey and Joyce Walker know the secret of a long and happy marriage - it’s about being friends as well as husband and wife. The couple, who reside at Arthur Court, celebrated 70 years of marriage on 13th November. “There were seven weddings that night at Pirie Street Methodist Church and we were number one,” Joyce recalls. “A girl I worked with gave me her wedding dress to save us using coupons. Everything was bought with coupons back then - linen, clothes, food - and if you ran out of coupons you couldn’t buy anything. My mother was a dressmaker so that helped. She dyed mosquito netting for the veil so we didn’t use any coupons.” Joyce’s three sisters were her bridesmaids and a friend of Joyce’s was Harvey’s best man. The newlyweds had their honeymoon at Christies Beach. The pair met at age 20 during a game of tennis at a mutual friend’s house. “A boy I worked with brought his friend out, Harvey, and that’s how it started,” Joyce says. “On our dates we went to the pictures and did ballroom dancing. There were about four picture theatres on Unley Road so we would go there often. I had vivid red hair and Harvey liked that.” “I was a sucker for red hair,” Harvey laughs.

Harvey, who was born at Enfield, began his working life at age 16 at The Advertiser as a printer and remained there until he retired when Rupert Murdoch acquired a share of the paper in 1987. Harvey also served in the army for four years. When he joined he started off working with an ammunition company then transferred to a newspaper, which he was familiar with. Joyce, born at Mile End, worked in a similar industry - as a book binder in Franklin Street for Publishers Limited where her father was the boss. During their 70 years together Harvey, 92, and Joyce, 91, created a simple yet happy life with their two boys, now aged 65 and 61, and travelled around Australia in their caravan for 10 years. “Harvey is so good to me,” Joyce says. “He’s always there, never growls about anything, he’s been a good understanding husband and father. At 92 he still gets all my tablets ready for me with a glass of orange juice. He looks after me.” Not ones to make a fuss over anything, Joyce and Harvey did not have any big celebrations for their anniversary but received plenty of well wishes from family and friends. “The family sent lots of flowers and cards,” Joyce says. “We had a big party for our 60th anniversary at the Morphett Arms but now we are getting a bit past it.” When asked if they want to make it to their 80th anniversary Joyce replies, “I don’t think we want to be around that long. We’ve had a good innings. We are very happy.”

ECH Inc | 2015 | ECHo! ISSUE No. 153 |

STAFF PROFILE Lorraine Ng - Occupational Therapist Lorraine works at ECH Community Services West with clients on short term 12-week Transition Care Packages (TCP). Transition care packages are available for clients 65 years or older who have been in hospital but need additional support and therapy to recover and return home safely. Their aim is to prevent people from being readmitted to hospital in future by rehabilitating them and setting up long term supports. TCP can involve going straight home from hospital with additional support for 12 weeks or 12 weeks including staying part of the time in residential transition care followed by the rest of the time at home with additional services. During this time people have access to therapy services, personal care, domestic support and equipment in order to achieve goals that they have set for themselves.

What does a typical working week for you look like? What does your job involve on a day to day basis? During a normal week I would go to residential facilities’ transition care team meetings to provide OT input. I would receive referrals for clients in residential TCP and start working with them to prepare to go home. This might include seeing how they are going performing tasks such as meal preparation, showering or reviewing their cognition if they have experienced some delirium or other issues because of their health issues. I would visit their home with them and their family and we would set up a plan to get them home including modifications, equipment, services and referrals they might need. When clients on TCP return home with the ECH West Transition Care Team as their support organisation I then work with them to achieve whatever goals they have identified for themselves such as showering independently, going safely in and out the front door, developing their computer skills, working to manage a chronic condition such as arthritis or returning to driving. This might involve visiting them once a month, once a week, or daily depending on their needs. Another role I have is to support all ECH clients and residents who are admitted as inpatients to the Queen Elizabeth Hospital.

28 | ECHo! ISSUE No. 153 | 2015 | ECH Inc

Why did you choose this industry? I chose to work in health because I am interested in people, their differences and all the things that people can do to overcome their challenges. My preferred area of health care is community work because I think clients have much more control over how they live their lives and it makes the work more interesting and varied. I became an OT because I am a practical hands on person and OT gives me lots of interesting variety.

What sets your industry apart? The core of OT is client-centred practice and the aim is to meet the client’s goal whatever that might be. We are interested in people in a holistic sense.

What is the most challenging thing about your job? I often work with people who have had big changes to their health and ability to do things but struggle to accept how this will affect their daily life. This means sometimes they are not willing to change (even temporarily) to ensure their safety. The hardest thing about my job is watching a person end up back in hospital as a consequence of choosing not to change things which will ensure their safety.

And the most rewarding? When a client has a difficult goal that they want to meet and we work together on all the little things that come together so that it can be achieved.

What do you think sets ECH apart from other organisations/companies? I like working for ECH because the staff go out of their way to try and be flexible to meet our clients’ needs. A place where your boss and workmates go and drop off clients’ supplies in their own time after work is a place where people are doing their best for their clients.

Golden wedding anniversary for Allan and Morva An afternoon tea was hosted in the home of Kelvin Grove residents Allan and Morva Fawcett in August 2014 to commemorate their 50th wedding anniversary. More than a dozen residents enjoyed homemade treats and congratulated Allan and Morva on their milestone. The couple met at Port Elliot through friends and were married at Glenelg Congregational Church, which is now St Andrews Glenelg Uniting 1

Church, on 29th August with the church packed full with family and friends. “We celebrated our anniversary with our family and a few close friends at my sister’s place and our flower girl was there,” Morva says. “She was visiting from Phuket and was able to make it so that was nice. Our granddaughter was the first girl in the family in 70 years.” Allan and Morva are heavily involved in volunteering in their village and community. They have volunteered with Meals on Wheels for 16 years, are in the Probus club and do a lot to help out their neighbours in the village. Morva also volunteers every week with the auxiliary at the Women’s and Children’s Hospital where she recently received life membership. 2

5 7

Allan and M orva on the ir wedding da y.

1. Jill Haynes, Morva Fawcett, Ella Simpson and Margaret Cox 2. Lois Jarvis and Ella Beard 3. Roma Tidd, Betty Collins, Chris Lazaroff and Linda Eyers 4. Pearce and Lois Jarvis 5. George and Joy Thornton 6. Karl Lindemann and Roma Johnson 7. Jim and Ella Simpson

ECH Inc | 2015 | ECHo! ISSUE No. 153 |

Memberships on offer with ECH Wellness Programs Staff at ECH’s Wellness centres are encouraging people in the community 65 and older to obtain a referral from their GP to join a health and wellness program and take advantage of the new memberships available. The centres, based at Henley Beach, Greenacres, Morphett Vale and Victor Harbor, support older people to stay active through health, fitness and a range of other programs that enhance wellbeing and independence. A single membership for one week is $25 and $35 for a couple with access to unlimited classes. New members receive a hand towel and drink bottle along with a few other items. ECH General Manager Community Services, Andrew Stoll, says membership with an ECH Wellness centre is a new idea. “We are trialing it with a view to seeing how it goes and if it is popular and successful we will expand it,” he says. “We currently have a number of people who have taken up the opportunity of having a membership. These people are existing clients who tend to be regulars and know the place well.

Current client Lorraine McInerney has been attending Seaside Wellness at Henley Beach since January 2013 and says she’s “addicted”. “When I first started I was going twice a week but now I’m going every day, Monday to Friday,” she says. “On Tuesday, Wednesday and Thursday I do two classes. I love it. “I’m nearly 75 so I feel quite pleased. It has definitely helped my fitness and I’ve made many lovely friends there. After a few of the classes we go and have coffee. Everyone has their aches and pains but we really have a lovely time and mix in well together and help one another. I’m getting fit and I use my towel and bottle all the time. All the staff members are marvellous. I’m really happy with everything I do here.”

ECH’s Wellness Programs are available in the following areas: Greenacres 1/19-21 Fosters Road : Phone 8361 5350 Henley Beach 168a Cudmore Terrace: Phone 8356 3169 Morphett Vale 126 Pimpala Road : Phone 8322 5700 Victor Harbor 33 Cornhill Road: Phone 8551 0617

“Our service range is becoming wider and there are now more than 40 programs offered through our Wellness centres. Historically the programs have been related to rehabilitation and therapy but now they are much more about wellness, building strength, improving balance and enjoying life as well as helping people live. As the scope broadens, we use the participants’ feedback to help us work out what to offer next. A questionnaire goes out to the participants, which assists us and is helpful in the feedback process. “Participants become involved with our programs through referral. Participants are asked to visit their GP and get a clearance to exercise. GPs or any health care provider refer people. “The more referrals we receive the better, as more people get involved, and health and independence becomes what is expected for older people. We encourage anyone to come and improve their health.”

30 | ECHo! ISSUE No. 153 152 | 2015 2014 | ECH Inc

Seaside Wellness client Lorraine McInerney with Therapy Services Coordinator Kevin Holohan.

Residents not affected by levy changes As advised at the ECH Annual General meeting of residents in October 2014, the State Government announced changes to the Emergency Services Levy in the 2014/15 budget. The Emergency Services Levy is a levy that is applied to all real estate and some vehicles to fund the state emergency services. In the budget, the remission (better known as the general remission) that was usually applied to all properties was removed, resulting in a significant increase in this levy.

Always up for trying new things McGregor Lodge residents Graham and Helen Gillman may have only been living in the village for less than one year but they have filled up their calendar with outings, exercise classes and social activities.

ECH is pleased to advise the government has worked with industry leaders to develop an appropriate scheme to ensure pensioners and people residing in Independent Living Units are not adversely affected by the Emergency Services Levy changes. The government has approved that properties that are Retired and Aged Accommodation or an Independent Living Unit will not be affected by the levy changes. This means the Emergency Services Levy liability for Retirement Village residents will not increase and as a result an increase in the maintenance fee for this levy will not be applied. Further information is available from ECH Village Management.

In the future through the Living Well Program Graham will work towards spending time with a Red Cross volunteer who can support him and accompany him on outings while giving Helen some respite. “We will definitely plan some more activities,” Helen says. “We enjoy being out and about.”

Graham and Helen joined the Living Well Program in May 2014 and became connected to the Unley Community Centre where they enjoy lunches with other people in the community and take part in exercise classes. “I can’t get out of bed quick enough,” Graham says. “I do a balance class and Helen is going to try Zumba.” “I think it will be fun,” Helen agrees. “I’ll learn the basics first and see how I go. I’m looking forward to it. I am thinking about doing an art class too.” The active couple attend the cinema at Mitcham regularly and Fullarton Community Centre. “We like using the library there,” Graham says. “We try and support it and keep it going.” When they get some spare time Graham and Helen love travelling. They are quite fond of going to ECH’s holiday unit at Ardrossan. “It was lovely and we look forward to doing it again, it’s fantastic there,” Graham says. They also spent many years travelling around the north of Australia in a caravan. A highlight of 2014 was going on the Skyrail in Cairns (pictured).

ECH Inc | 2015 | ECHo! ISSUE No. 153 |

A touch of elegance For a Londoner who fell into a career as an interior designer, style and grace are innate qualities of Joan Scammell. This is evident when stepping into Joan’s living room at her Rundle Court home, which is filled with tasteful antique pieces that reflect her charming personality. Joan’s creativity also stems into her other love - poetry. Ending most sentences with a clearly accented “dear” when she speaks, Joan’s poetry is a collection of rhyming, free verse poems on topics close to her heart like family and love. “I wrote my first poem at the age of nine,” she says. “I’m a London girl, dear. I used to write a lot about London. I remember when we got married I didn’t have a penny to my name but I went to Marks & Spencer and the only thing I could get was a black dress. So I got married in a black dress.”

Joan’s late husband Sam worked as an accountant and was also a singer in the BBC choir. “At the time we met I was going out with another man and one night we were having a drink when Sam came over,” she recalls. Sam knew the friend I was with and found out I wasn’t really with this man so he sent me a ticket to a concert. We met and married in less than eight weeks then he was called up and I didn’t see him for five years. My son Stephen was two days old when he left. It was like he was a stranger when he came back home. It took a long time to settle down but he was a typical English gentleman and things were good.” When Joan and Sam moved to Australia in 1959, after a friend’s recommendation, she landed a job in a high class dress shop as a salesperson where she dressed the window. “The boss came over one day and said, ‘I love the way you dress the window’,” Joan recalls. “He had three other shops and asked me to dress them all. I eventually went out on my own and had a shop at North Adelaide. I went into people’s homes and turned their homes around for them. I would bring things home all the time. My husband would laugh and say, ‘That won’t last long in the shop.’” With a penchant for sophistication and a writing flair to match, Joan, 94, is a classic London woman who is very humble and kind. Her immaculately adorned living room provides a warm atmosphere where she can sit back and enjoy the little things in life; a real place to call home.

32 | ECHo! ISSUE No. 153 | 2015 | ECH Inc

Joan’s Poetry Let’s Pretend - First poem aged nine

To my beloved husband Sam

Let’s pretend we’re pirates Roaming across the sea I’ll be the captain of the ship And you my men will be

Where have all these years gone by When you were by my side? For your gentleness and character I looked at you with pride

I’ll stand upon this table For this will be my boat And we will be the jolliest crew That ever did afloat

Many times I let you down But always you forgave How disappointed you must have been When your love was true and sound

The cane will be my atlas This brush will be my beard And I will make myself A captain to be feared

Oh how I wish that you were here I’d say I loved you too But at the end of your life my dear I am sure you really knew

So off we go my hearties To the land of Let’s Pretend Till mother comes to tell us It’s bed time and the end

So where have all those years gone by When you were by my side? Sixty three in all we shared I can now look back with pride

One Rose

On my 90th birthday

Sitting in my garden With thoughts of long ago With memories so conflicting Such as happiness and woe

I thank you Lord for my family Though many live far away But today we are gathered together And I thank you Lord from my heart

Growing into adulthood My soul’s be torn apart Yielding to temptation Ignoring pleas from heart

You are here to celebrate my 90th birthday As I now have lived 90 years, I must enjoy every moment And not shed any tears

Rushing here and rushing there Without a pause to see All the beauty God has made Just for you and me

So now that we’re all together And I look at each one of you Though your father and grand pop have left us I know he is proud of you too

Now sitting in my garden My memories fade, grow dim Surrounding with tranquillity All through the love of Him Of him my Lord because he knows the joy I feel for just one rose

So I now raise my glass to each one of you And I wish you a life of good cheer And I ask the dear Lord to bless you Whilst I thank you for being here

ECH Inc | 2015 | ECHo! ISSUE No. 153 |

Poetry brings state’s natural beauty alive Despite being a self-confessed “poor reader”, Murray Kipling has written more than 80 poems and prose, many of which affirm his love for the Australian outback and the experiences he had working in the north of the state. Murray was born in Blinman in the Flinders Ranges in 1925 and lived in the north of South Australia and Adelaide working for the old engineering and water supply department. During his time with them he contributed to the Neighbourhood Watch newsletter by writing articles and submitting poetry. When Murray retired as the superintendent of water supply of the north western district of suburban Adelaide in 1985 he took up playing golf to keep fit and writing poetry and prose to keep his mind working.

shoulders of my two girls to know someone was coming in every day,’ he says. “I get my own breakfast every morning and the ECH girls do some cleaning and cooking and we have a bit of a chat. I sing with the group here at the village once a month and I go to the movies once a week and we have lots of activities here in the dining room.” Although he isn’t actively writing anymore, Murray’s poetry is appreciated by the other residents in the village. “I use one of my poems every now and then for the newsletter we have here,” he says. “Every year my local church has a competition for poetry and I did write a couple of poems for that and won a prize.”

“When I retired I started writing as I didn’t have much time before that,” he says. “I travelled around a lot in the bush so ideas came from things and places I saw and some were just from my imagination. I was actually a poor reader and I still am. It was just one thing that came naturally; to write about things.” Published in a book in April 2004, Murray’s work is a collection of poetry, thoughts and experiences, observing the raw beauty of the outback and getting to the absolute foundation of things. “They’re all written about the bush,” he says. “I find it easier to write about that than the city as I have an affinity with the bush.” Murray now resides in a serviced apartment in the Aveo retirement village at Fulham where he has lived for four years and receives domestic assistance from ECH. “It took a load off the Murray with his book of P oems, Thoug and Experien hts ces.

34 | ECHo! ISSUE No. 153 | 2015 | ECH Inc

Creative corner A fast train journey by Murray Kipling Barely is a sound of progress heard, From the spinning of the rushing wheels on steel, No sway or jolt or movement untoward Nothing that a passenger can feel. An armchair ride of luxury, Plush carpet on the floor, Refreshments on the table, Abundant scenery in store. Open fields and pastures green Grassy slopes and gullies deep, Rolling plains with waving crops Then rocky hills with gradients steep. Scenes of pure serenity As wispy clouds drift by, Contrasting with the background Of a sunlit azure sky. Changing landscapes pass before my eyes, Viewed through carriage windows’ tinted glass, As distant pictures come and go more slowly, Objects nearer by go flashing past. A discerning ear detects a changing sound, As the speeding train ascends a mountain track, Traversing sturdy bridges, and cuttings through the rock, Where echos off the walls come bouncing back.

Donations and bequests Making a donation or leaving a bequest to ECH supports our ongoing work as a not-for-profit charitable association. Policy changes in the 1990s led to funding from Australian government sources being limited to contributions to direct care for residents and clients. Support through donations and bequests enables us to improve community care programs, facilities and services. Currently we are fundraising to purchase outdoor furniture and café blinds for the Smithy’s Day Program at Smithfield. If you wish to confidentially discuss making a bequest to ECH or would like some more information, please write to the Chief Executive or call (08) 8407 5151 and we would be pleased to meet with you to discuss your wish further. Please consider making a bequest to help us continue our valuable work. Or if you wish you can help us with a tax-deductable donation. To make a bequest you can consult your legal advisor or simply include the wording below in your will: “I give ECH Inc the sum of …….. (or …….. percent of my residual estate) to be paid free of all duty, and I direct that the receipt of ECH be accepted as a sufficient discharge for the same.”

The panoramic pictures stretching forth From the summit of the pass high on the crest, Is ablaze with glorious colour and beauty to behold, From the sinking sun’s departure in the west. The train speeds on to lower levels, Where forests of the western plains stand tall, To shade the train’s progression, As it hurries on its way, Until consuming darkness, covers all.

ECH Inc | 2015 | ECHo! ISSUE No. 153 |

BOOKING FOR

2015 Holiday unit booking form

Please complete the form below and return it to: Retirement Living ECH Inc 174 Greenhill Road Parkside SA 5063 Ph: 8407 5115

NAME

ADDRESS

Holiday unit bookings ECH provides two well appointed holiday units at Ardrossan and Victor Harbor which are available to independent living unit residents. Making a booking is as easy as completing the form opposite, cutting it out and returning it to Reception at ECH’s Corporate Office in Parkside. The holiday units at Ardrossan and Victor Harbor are two bedroom, catering for a maximum of four people (one double bed and two singles). A few things to remember:

PHONE

• The holiday booking is for seven nights.

MOBILE

• Your week commences on a Thursday with check in after 2pm and check out prior to 10am the following Thursday.

ARDROSSAN Unit 14, 32 Oval Terrace Fee for seven night stay 1 person/per night $20 = $140.00 2 people/per night $30 = $210.00 3 people/per night $45 = $315.00 4 people/per night $60 = $420.00 Note: No taxi service is available, bus service arrives at Ardrossan in the evening.

VICTOR HARBOR Unit 13, 7 Acraman Street Fee for seven night stay 1 person/per night $20 = $140.00 2 people/per night $30 = $210.00 3 people/per night $45 = $315.00 4 people/per night $60 = $420.00

BOOKING PREFERENCES 1. 2.

36 36||ECHo! ECHo!ISSUE ISSUENo. No.153 152||2015 2014||ECH ECHInc Inc

• You will receive a phone call upon receipt of your booking request. •

You will also receive a confirmation letter one month prior to your holiday with all the relevant information about what you need to take with you. If you have any questions please do not hesitate to call us on 8407 5115.

ECH wishes you a happy and enjoyable holiday.

174 Greenhill Road

Parkside

5063

8407 5151

askECH

174 Greenhill Road

Parkside

5063

1300 275 324

Independent Retirement Living Retirement Living

Independent living unit enquiries

8407 5115

Independent Living Services

For independent living unit residents

8407 5111

Property Services

For independent living unit residents

8159 4700

Community Services Home Services Clarence Gardens

913-915 South Road

Clarence Gardens

5039

8113 6500

Greenacres

1/1 Rellum Road

Greenacres

5086

8361 5300

Kidman Park

358 Findon Road

Kidman Park

5025

8159 4740

Mount Barker

5/2-4 Cameron Road

Mount Barker

5251

8391 4600

Tiwi

11 Creswell Street

Tiwi (NT)

0810

8922 6650

Victor Harbor

33 Cornhill Road

Victor Harbor

5211

8551 0617

Ross Robertson Day Respite

19 Cornhill Road

Victor Harbor

5211

8551 0600

Seasiders

11 Laidlaw Street

Henley Beach

5022

8356 5398

Smithyâ&#x20AC;&#x2122;s Place

1a Warooka Drive

Smithfield

5114

8254 2992

Southern

Corner Jade Crescent and Hay Street

Happy Valley

5159

8381 4901

Sundowner Plus

11 Laidlaw Street

Henley Beach

5022

8356 5398

Walkerville

160 Walkerville Terrace

Walkerville

5081

8407 5285

Greenacres

1/19-21 Fosters Road

Greenacres

5086

8361 5350

Henley Beach

168a Cudmore Terrace

Henley Beach

5022

8356 3169

Morphett Vale

126 Pimpala Road

Morphett Vale

5162

8322 5700

Tiwi

11 Creswell Street

Tiwi (NT)

0810

8922 6650

Victor Harbor

33 Cornhill Road

Victor Harbor

5211

8551 0617

Social Programs

Wellness Programs