Profile 09-10 by WorldWeb Group

Independent Living Units Community Services Residential Care

PROFILE 2009/10

ECH enables older people to enhance their independence and enrich their lives

Contents

Through our independent living units, residential care centres and community services, we continually seek to provide innovative and practical services to enable older people to live independently. ECH encourages and supports older people in living active lifestyles, assisting them to stay involved with their community and engaged in activities which they value and enjoy. We work with our residents and clients to develop personalised support and innovative strategies to achieve goals which are meaningful to them. ECH has: Over 1,650 independent living units across 97

locations supported by Maintenance Services and Independent Living Services

Seven residential care centres, including six metropolitan locations and one at Victor Harbor, with high and low care accommodation for almost 800 residents, with food supplied from our ECH Food Services Four community service sites coordinating

packages of care for people in their own homes

In our services, our involvement with our residents, clients and the community, and in dealing with each other, you will see our commitment to the core values of ECH:

intEgrity respeCt empatHy

Chair and Chief Executive Report

Our Board of Directors

Executive Team

Organisation Chart

assistance from allied health professionals and numerous groups promoting activity and wellbeing

Strategic Framework 2015+

Five day programs to support people still living

Independent Retirement Living

Statistics and Highlights

Community Services

Statistics and Highlights

Residential Care

Statistics and Highlights

Corporate Services

Statistics and Highlights

Financial Results

ECH Locations

Independent Living Units

Four therapy service locations offering

in the community and provide respite for their carers

Two Living Well programs providing social

support for independent living unit residents and older people living in the City of Salisbury

We appreciate the residents, clients, volunteers and staff members who were photographed and interviewed for Profile 2009/10. Cert no. SA-COC-001787

Printed and certified to AS/NZS ISO 14001:2004 Environmental Management Systems. Printed on Impress Satin (FSC) stock using 100% vegetable based process inks.

Chair and Chief Executive Report ECH is not only in the business of providing homes and services for older people but also in supporting their lifestyles. The quality of life a person enjoys is largely determined by their level of independence and wellbeing. It is the quality of life an older person can expect that most affects their decision about where they will live, whether it is to stay in their existing home or move into a smaller unit in their retirement or a residential care centre for a higher level of care. This understanding was confirmed by the extensive research study we commissioned into ‘The Aspirations and Expectations of Older People in South Australia’ which clearly stressed ‘the role appropriate housing plays in both maintaining independence in later life and enhancing quality of life’ and that ‘older South Australians want their homes to enable their life.’* Knowing this, enhancing people’s independence has become the model of service delivery for all our business areas and is the ‘filter’ through which we make decisions. Independence is very important to our residents and clients and is therefore at the heart of our governance, our executive decision-making and our policies and procedures. This report quantifies our achievements during 2009/10 financially and in terms of the number of homes renovated, sites upgraded, new residents who have joined us, services offered, visits made, meals provided and standards met. Our greatest achievement however is harder to quantify, and relates to the quality of life we enable. In reflecting on their stories we have endeavoured to show you how people’s lives have been enhanced through our services.

Continuing commitment to our strategic directions and core values ECH is governed by a Board of Directors committed to our strategic directions and to achieving them using best business practice. The 2009 Board Review provided us with an opportunity to re-examine our governance processes and to appraise our observance of the organisation’s values of Integrity, Respect and Empathy. Empathy derives from understanding which tends to come from experience. To this end our Board deliberately seeks to maintain a profile with a broad age and skills base. Life experience enables genuine empathy for the needs of our residents and clients, whilst business expertise enables sound planning and decision-making. During the year Bill Cossey stepped down as Chair of the Board and we are grateful for the leadership he provided through a period of both significant growth and challenges. He is continuing his active involvement as Deputy Chair. Mark Coleman decided to retire from the Board at the end of March after four years of valuable service and we welcomed Andrew Heard at the end of the financial year. Our Board continues to be dedicated to efficiently and effectively leading an organisation that advocates for and supports older people to live their lives.

Seeking stakeholder feedback A number of strategic workshops were held during the year, involving both the Board and the Executive Team as well as the Senior Leadership Group of the organisation. These provided the opportunity to analyse market information and the extensive internal and external stakeholder surveys we conducted during the year. Together with the feedback sent directly to the Chief Executive, these survey findings inform our planning and processes so that we respond appropriately to what our customers tell us. We were pleased with excellent staff survey results which indicated our highest ever level of staff satisfaction. We have also maintained high levels of awareness among our external stakeholders who have very positive perceptions of our organisation.

* Pg 11, ‘Our Homes, Our Communities’, Flinders Institute for Housing, Urban and Regional Research, conducted for ECH Inc, 2009. Based on the findings of more than 1,300 interviews with older South Australians.

Investing in ongoing skills development

Providing services based on research

The framework of an extensive Leadership Development Program was finalised and the program will be rolled out over the coming year. The program will take 90 senior employees that represent all areas of the organisation through a rigorous learning program to ensure a consistent leadership culture. This investment into the ongoing skills development of our people will benefit all our staff, as well as our residents and clients.

We invest much time into researching and interpreting the service requirements of our residents and clients as well as the community at large. A number of our programs have received government funding. However, there are several that we choose to fund ourselves because they offer significant and life-changing benefits to our residents and clients. More information on these can be found within this report.

Focusing on Enhancing Independence

All of our programs and services are provided by dedicated staff with a very wide range of skills. A vast number of care workers, allied and other health professionals, maintenance teams, administrators and of course our invaluable volunteers are enabling our amazing residents and clients to live a good life every day. We sincerely thank them for delivering these services with Integrity, Respect and Empathy.

ECH is committed to service delivery excellence across all organisational areas. Growth is now focused on our Independent Living and Community Services and we are continuing to invest in these areas. We are also working on creating new sites in areas where ECH is not currently represented. We maintain our Independent Retirement Living commitment to primarily offer smaller groups of units in established well-serviced areas where our residents can enjoy easy access to existing community facilities.

Valuing our dedicated staff and volunteers

Jane Jeffreys Chair - Board of Directors

Rob Hankins Chief Executive

Our Board of Directors

(as at June 2010)

ECH Inc is governed by a Board of Directors who are responsible for directing the business affairs of the organisation. The primary role of the members is to set the strategic directions and overarching policies to meet the objectives of ECH’s Constitution and to ensure the organisation complies with its regulatory requirements at all times. Policy covering all of ECH’s activities is implemented by the staff under the direction of the Chief Executive and general managers.

Jane Jeffreys

Bill Cossey AM

Richard McLachlan

FAICD, FAIM, FAHRI

B.Sc, FAIM, MAICD

Chair (as of April 2010)

Deputy Chair (as of April 2010, former Chair)

B.Bus, Grad Dip Marketing, AAICD

Appointed July 2008 Director, Jane Jeffreys Consulting, providing consulting services in Strategic and Business Planning, Governance and Executive and Board Performance. Previously held executive and senior level positions in the private and public sectors. Board directorships include Chair, Adelaide Convention Centre, Deputy Chair, SA Tourism Commission, Chair, Gaming Care, and Director, Port Adelaide Football Club.

Appointed August 2004 Extensive knowledge and experience gained from a long and distinguished career at senior executive level in many varied roles in the public and private sectors. Former and current Director/Councillor of numerous private organisations and peak industry bodies, public institutions and authorities. Involved in a diverse range of community organisations.

Appointed March 2007 General Manager, Development and Asset Management, Defence SA. Richard has significant experience in the planning, development and marketing of commercial, industrial and residential property projects. In his current role he is responsible for the asset management, planning, development and sale of a portfolio of properties on behalf of the Government of South Australia. Since 2006, he has led the development of key industrial and commercial precincts of the Techport Australia Naval Industry Hub at Osborne.

Mark Coleman

Carol Gaston AM

Dr Tom Stubbs

Rob Hankins

B.Sc (Hons), PhD, DipEd, LMusA, FAICD, FAIM

B.Com, MBA, MAICD

B.Ec, MBA, FAICD

Deputy Chair (until March 2010)

Appointed April 2006 – retired from Board March 2010 Principal, independent consulting business since 1990. A wealth of experience in financial and organisational strategy, corporate governance and as an educator and company director, with clients in the private, public and not-for-profit sectors. Experienced board member of organisations across many industry sectors.

Appointed March 2008 Thirty years experience as a nurse clinician, educator, researcher and senior executive in the public health system across three states, followed by 10 years as an advisor to public, private and not-for-profit community and human service organisations. A member of a number of boards over many years and involved in overseas humanitarian projects and volunteering.

Appointed September 2008 Managing Director, Executive Advisory Services, providing advice to the public and private sectors in general management, information management, health system management and reform. Former Chief Executive, Government Reform Commission and previously held senior executive positions in numerous SA Government departments, preceded by a teaching and research role at the University of Adelaide. Extensive experience in health and aged care, extensive board experience at state and national level.

Barry Smith

B.Ec, FICA, FAICD

Appointed February 2004 Executive Director, Baron Partners Limited, a licensed independent corporate advisory business established in 1987 with offices in Sydney and Adelaide. Baron Partners focuses on providing market oriented advice to listed public companies, co-operatives and larger private companies on mergers and acquisitions, divestments, equity and debt raisings, corporate reorganisations and strategic transaction advice.

Chief Executive

Appointed July 2003 A wealth of knowledge gained from managing a range of organisations (both charitable and for profit) providing acute and rehabilitation health services, independent living accommodation, and residential and community care services. A Director and Chair of Aged & Community Services SA&NT and Director of Aged & Community Services Australia.

Organisation Chart ECH Board Chief Executive

Executive Team

Corporate Marketing

Andrew Stoll GM Community Services Mike Blake GM Risk Management Paul Thorne GM Independent Living

Front – left to right Rob Hankins Chief Executive

Andrew has over 26 years experience in human services and 22 years experience in the management and development of aged care services with extensive knowledge of interagency collaboration and community services program development. He fervently represents the aged care sector and ECH on a number of industry and stakeholder working groups.

Mike Blake Assoc Dip (Bus), CPAHRI

Mike has extensive experience in human resources and industrial relations having worked in the SA Public Service for 17 years in various departments and also for Adelaide City Council as Senior Industrial Officer and Manager Human Resources for six years. He has worked for ECH since 1994 in several positions, initially as Human Resources Advisor and also as General Manager Corporate Services for three years before his current role. He has actively represented the aged care sector on a range of industrial relations and workforce matters.

Paul Thorne B.Ed (Bus)

Prior to joining ECH, Paul spent 16 years in Local Government which included senior management roles

General Manager Independent Living

General Manager Residential Care

General Manager Risk Management

General Manager Corporate Services

Community and Day Programs

Corporate Reception/ Central Enquiries

Residential Care Centres

Therapy Programs

Accommodation Services

Central Referrals

Service Assessment and Compliance Programs

Financial Accounting, Investments and Reporting

Community Relations

Independent Living Services

ICT and Records Management

Clinical Services

Food Services

Capital Works

Human Resources and OHS&W

Maintenance Services

Business Analysis and Improvement Group Purchasing Contracts

Darren Birbeck GM Corporate Services

BA (Social Work), Grad Dip (Public Sector Management)

General Manager Community Services

Service Development and Research Initiatives

Judi Coombe GM Residential Care

Andrew Stoll

• Audit and Risk Management • Nomination and Remuneration • Investment

Personal Assistant

Back – left to right

Board Committees

Staff Development

in customer service, building, health and local laws and organisational development. He has a passion for delivering exceptional customer experiences and building and developing performance driven and ‘can do’ teams.

Judi Coombe RN, M Health Sc, MBA

Judi joined ECH in 2000 as Director of Care at the Bellevue site. With extensive experience in the aged care sector both in Australia and New Zealand, Judi was promoted to the General Manager role in 2006. She has a passion for improving the quality of life for residents and creating an environment where they feel valued and able to live the life they choose.

Rob Hankins See career summary on page 7.

Darren Birbeck B.Ec (Acc), CPA, MBA, GAICD

Darren joined ECH in November 2004 after spending 14 years with Mitsubishi Motors Australia Limited where he held a number of senior finance roles in budgeting, management accounting, financial reporting and financial analysis. A member of the Aged & Community Services SA&NT Finance Committee since 2005 and a Board member of the Netherlands Australian Aged Services Association since 2007.

Strategic Framework 2015+

Vision

Mission ECH is committed to providing quality, affordable accommodation and services

Providing a high level description of ECH, the Strategic Framework outlines the reason for our organisation’s existence and the goals we are pursuing to achieve our vision. The Framework describes the way in which ECH wants to conduct interaction between staff and residents, clients, volunteers, government and business stakeholders and the community. It forms the basis for ECH to develop an evolving range of action plans aimed at achieving the outcomes summarised at right. ECH is committed to providing quality, responsive services and has established a sound financial base to support its operational and growth aspirations. These resources are utilised to identify, develop and provide innovative and supportive services to present and future generations. A summary of the Framework is provided here. The full document can be found on our website www.ech.asn.au.

ECH listens, considers and responds to the changing and diverse needs of older people, providing innovative and supportive services to enrich life, promote independence and enhance lifestyle choices. to enhance the lives of older people.

Aspirations

Direction

Communication

•• To be a leading not-for-profit provider of affordable, diversified, quality support services to older South Australians, particularly people who are not as well off financially, at their chosen place of abode.

Development •• target under-serviced areas in independent living accommodation and community services

•• establish various forums to gain feedback on services ECH provides

•• To establish services that will provide coverage to the majority of the older South Australian population. •• To be acknowledged by a range of stakeholders as an organisation that provides valued services and communicates with its residents and clients, and the wider community. •• To be acknowledged as an employer that provides a high level of workforce support and development. •• To be acknowledged as a responsible corporate citizen with respect to the environmental impact that the delivery of its services has on society. •• Through achieving and maintaining this position, ECH will continue to be recognised as a major provider within the sector, and will use this position to have input into policy development and decision-making, representing the interests of senior South Australians.

ECH is committed to its core values of Integrity, Respect and Empathy

•• seek opportunities to consolidate or enhance the services we provide to our residents and clients •• create affordable housing and service options for older people in the community •• maintain market relevance in the communities in which we operate •• provide a greater range of services, while staying true to our original philosophy Workforce •• create a safe, supportive and satisfying work environment so that ECH is a preferred employer and appeals to those wishing to volunteer with us •• support staff to develop their expertise and team skills, and leadership as necessary •• provide flexibility to meet both work and family needs

•• seek staff and volunteer input in the workplace and to improve our services •• inform different stakeholders of ECH’s achievements and new developments planned for the future •• participate, where possible, in influencing the formulation of Government policy to provide better outcomes for older South Australians and ECH Service and technological innovations •• support our residents and clients in maintaining their independence •• deliver more effective outcomes for residents, clients, our staff and volunteers •• enable older people to more easily assess service options available to them •• base services on sound research and demonstrated need

•• assist them in developing better ways to deliver our services

Sound disciplines •• maintain a high level of corporate governance across all our operations

•• recognise and appreciate their efforts and achievements

•• re-assess the appropriateness of ECH’s legal and tax structure •• comply with all relevant legislative requirements and professional standards •• ensure the delivery of our services remains consistent with the values of ECH •• identify and manage risks and their impact on ECH’s operations Long-term viability •• ensure ECH’s services are sustainable for present and future generations •• utilise our resources effectively •• develop a business which is financially sustainable and has influence at all authority levels in each of our chosen markets •• ensure any funding structures adopted do not place longer term operational constraints on ECH’s activities

Independent Retirement Living “The security of living in an ECH unit enables me to enjoy worryfree retirement”

Living in Bowden Towers, one of our two high rise independent living locations, Judy Williams enjoys the benefits of her secure, low-maintenance Judy Williams, unit. “We just think Bowden Towers, we’ve struck gold Adelaide CBD here,” she says. Judy enjoys an active social and sporting lifestyle, regularly playing tennis and golf. “You don’t have to worry about anything. You can just lock up and go!” Spending time at home in her well appointed unit is also a relaxing experience as support from Maintenance Services means she can leave the worry of maintenance to ECH. “The maintenance officers are only a phone call away and they’re always friendly.”

ECH has a long history of providing quality, affordable and low maintenance accommodation for older South Australians and this service has seen some exciting developments over the 2009/10 financial year. Established in the early 1960s, ECH’s portfolio has grown to an impressive collection of over 1,600 independent living units in 97 locations, including many popular city fringe and seaside suburbs. The majority of our sites consist of small groups in established communities close to essential services such as shopping precincts, medical facilities and transport routes. Adding to the appeal of our portfolio, ECH is in the process of a several year site upgrade and unit refurbishment program which has a focus on environmental sustainability and incorporates fresh, functional and modern interior design.

Offering financial options Prospective residents have a choice of financial options: Entry contribution units Residents are able to pay an affordable entry amount that entitles them to occupy the unit for the rest of their life or until they decide to leave. Resident funded units Resident funded homette style units with private backyards offer a 100 per cent refundable loan option, or a lower loan with an agreed retention amount that is deducted at the time of vacating the unit. ‘Downsizing’ to a quality, affordable retirement unit is achieved by purchasing a licence to occupy and paying an ongoing low weekly maintenance fee that covers all internal and external maintenance, communal lighting, communal gardening and the maintenance of ECH-supplied white goods.

Our unit range includes one and two bedroom units, of various floor plans and layouts. Some units have garaging under the main roof whilst others offer parking adjacent to the unit. We offer villa style units and heritage cottages as well as apartment living in both the city and cosmopolitan Glenelg.

Responding to market need Housing affordability is even more important in the current market and ECH was pleased to offer 30 rental units in 2009/10 through the Federal Government’s National Rental Affordability Scheme. There is an ever increasing need for affordable housing options for older South Australians and ECH is responding to this through its flexible approach to payment options.

Registering interest in your future Some people are able to apply and immediately move into units, but many like to plan ahead by registering with us. Prior to being considered for an offer of an ECH unit, a registrant must complete the application process.

A registrant is also required to meet the relevant policy criteria at the time of the unit being offered.

Informing the community Enquirers and prospective residents are invited to regular free independent living information sessions which are a valuable introduction to ECH and the choices available. During 2009/10, a total of 337 people attended our information sessions, with many taking the opportunity to speak personally with one of our Accommodation Consultants and/or view an independent living unit after the session.

Supporting our residents to remain independent Independent Living Services is a team established by ECH as a value-added service for residents of our independent living units to support community involvement and maintain health, wellbeing and independence.

Independent Retirement Living “Not having to maintain a large home enables me to spend more time on the golf course”

Carrol has always loved being on the sporting field. After many years playing competitive hockey for state and national teams, he made the switch to golf almost 30 years ago to take things at a more leisurely pace. Carrol is a Carrol Reynolds, member of two golf clubs, Marshall Court, Westward Ho, where he Glenelg North is the Junior Coordinator, and Kooyonga, where he has won the prestigious Anzac Cup five times. He has also won one silver and two gold at the 2006 World Masters Games in Melbourne. Aged 84, Carrol has ‘broken his age’ three times to date. Carrol says his one bedroom unit has more than enough space for him. “I could do with less, actually!” he says. Not having to maintain a large home allows Carrol to spend more time enjoying the sport he loves. “I’m hardly ever home, I’m always out on the golf course.”

New residents are visited by a member of the Independent Living Services team soon after entering their unit and are provided with information on local community and government services and activities, transport options and relevant health information. The Independent Living Services team provides information and advocacy for residents and can assist with appropriate referrals to additional services if required. The team also hosts information sessions that residents are invited to attend.

Opening new lines of communication A new initiative for 2009/10, the ‘Deck Chair’ site visit program was launched to increase awareness of the support available from Independent Living Services and also to enhance communication between ECH and its residents. This initiative involves a member of the Independent Living Services team conducting an on-site meeting in which all residents from the site are invited to attend. In 2009/10, the team met with 173 residents during Deck Chair visits to 21 of our independent living sites.

Proactively maintaining our sites In April 2010, Maintenance Services implemented its new Preventative Maintenance Program which operates across all independent living sites to proactively check and inspect fixtures and fittings in each unit. A schedule ensures that each unit is inspected once every 12 months by a maintenance officer during which time any minor repairs will be performed and any major work reported for follow up.

Upgrading external appearances In late 2009 we commenced a program of upgrading and improving the appearance and functionality of our sites. The first sites to benefit included Cavender Court at Brighton and Tapleys Court at Seaton. Accessibility was improved at both sites with the construction of ramps and new wider footpaths. Other improvements included new clotheslines and letter boxes, improved drainage, new colourful water wise and heat tolerant plants and automatic irrigation systems.

Independent Retirement Living “Our unit is conveniently located near the coast, enabling us to be closer to the place we love to visit”

Many of our independent living sites are located within well established suburbs enabling residents to be close to shopping districts, health services and community facilities. However, there are Graham & Rosalie Mitchell, other distinguishing Marten Retirement Village, factors which draw Largs North people to particular sites. For Graham and Rosalie Mitchell, Largs North offered the coastal lifestyle they were looking for. Moving in 2010, the Mitchells are now a short walk from the beach which allows them to walk along the sand as often as they want “It’s just so exhilarating, we find ourselves gravitating down there all the time,” Rosalie says. “There’s a location for everyone, but for us Marten Retirement Village was meant to be.”

Statistics and Highlights Over 1,700 residents in more than 1,650 units, including three holiday units (Victor Harbor, Ardrossan and Glenelg) and 20 semi-dependent units (Crichton Court, Henley Beach)

Ensuring the comfort of our residents

Ten public open inspections held and numerous private inspections conducted for individuals on the active registration list We welcomed 163 new residents to our independent living accommodation, all who received a visit from a member of the Independent Living Services team

975 one bedroom, 652 two bedroom and 33 three bedroom independent living units

First resident moved into our newest acquired independent living site, Tapleys Court, in February 2010

814 phone enquires regarding accommodation, not including other forms of enquiry such as from visitors to our Corporate Office and attendees at professional exhibitions

254 residents enjoyed a stay at one of our holiday units located in three seaside locations (Glenelg, Ardrossan and Victor Harbor)

664 general information packs and 150 rental information packs sent out to enquirers

Maintenance Services responded to 15,603 requests from independent living unit residents

Independent Living Services conducted 1,106 home visits and had 1,028 telephone contacts with residents Independent Living Services also spent over 400 hours indirectly assisting residents, making a total of 968 referrals to other agencies Across the 21 Deck Chair meetings held at specific independent living sites, an average of 57% of residents from each site attended 114 units were upgraded and refurbished including 97 major upgrades and 17 minor upgrades A total of 148 residents attended the Annual General Meeting (October 2009) and 187 residents attended the half-yearly update meeting (May 2010), both held at four locations (Victor Harbor, Goodwood, Payneham, Lockleys)

As part of the Federal Government’s insulation program, ECH was able to increase the amount of insulation in approximately 1,000 of our Entry Contribution Units. The program was delivered at no cost to residents and ECH. In addition to the program we funded the installation of wind driven ventilators which exhaust heat from roof spaces. Units at sites not finished before the Federal Government ceased the program will be addressed as part of our site upgrade program.

Refurbishing and renovating continues A total of 114 units were upgraded and refurbished during the year with 97 receiving a major upgrade, including a new kitchen and bathroom and 17 receiving a minor upgrade. This compares with a total of 105 unit refurbishments in the previous year. Features of the major unit refurbishments included new contemporary kitchens with stainless steel appliances and soft closing drawers, fully upgraded bathrooms with water efficient fixtures, reverse-cycle air conditioning and modern laminate flooring.

Community Services “Occupational therapy at Greenacres Therapy Service enabled me to get back to doing the things I value”

Over a year ago, Marjory sustained damage to nerves and muscles in her left arm after a fall which limited her ability to do her normal daily activities. Through ECH, Marjory was offered affordable sessions with an occupational therapist at our Greenacres Therapy Service. During Marjory Ellis, these sessions Marjory Ellen Court, learnt ways to enhance Nailsworth the mobility of her injured arm and also alternative ways of doing everyday activities. “We worked on getting my arm moving as best we could,” Marjory says. While Marjory will never have full use of her arm again, she is now able to do some of the ironing and cooking and has even returned to driving her car. “I didn’t think I’d be able to drive again!”

The purpose of ECH Community Services is to support older people living in their own home in ways that enable them to continue doing so for as long as possible. As each person is unique, services are tailored to personal preferences and circumstances. A variety of situations can threaten a person’s independence and ECH provides a range of different services to deal with these.

Working with clients

Through our four community service sites, four therapy service centres and five day programs, we currently provide a service to thousands of older South Australians and are constantly seeking to increase or enhance our programs to respond to the need of the community. The 2009/10 financial year has been an exciting one, with new services introduced and existing services expanded, enabling ECH to reach more people and assist them to remain independent or reclaim their independence.

1. Managing at home A suite of flexible services tailored to each individual’s needs is available to assist in ways that clients prefer. The initial period of service is spent identifying and working with them on areas for recovery of capacity. This also involves trying creative ways of enabling clients to return to activities which they value. Once this initial phase is completed ongoing arrangements are established with a continuing focus on independence.

When assistance is needed there is a risk that the assistance given will undermine the independence of the recipient. Supporting clients does not just mean doing things for them but should be about recognising their strengths and working with them in mutually agreed ways. During the past year we have continued to translate this philosophy into practice across all Community Services through our Enhancing Independence project. Throughout 2009/10 our Communtiy Services have focused on four main areas:

Services can include assistance with many activities such as personal care, meal preparation, dressing, domestic duties and shopping. 2. Physical capability Many older people experience some level of physical restriction in what they can do. ECH Therapy Services provide a combination of individual treatment by allied health professionals, small groups dealing with specific situations such as falls prevention and also fitness classes. There is also an emphasis on helping participants develop effective strategies to manage chronic conditions themselves. Feedback from participants indicates that they frequently have improved capacity to handle the requirements of day to day living as well as to enjoy other interests. 3. Social connection In recognition that social contact with others can be reduced as people age, ECH has established programs which assist people to re-connect socially.

Marjory with husband Don who has been a great support

This includes five day programs which offer a range of activities in small group settings with supportive, skilled staff to respond to participants’ special needs. We also offer individual support to assist people to make new social connections or regain old ones through our Living Well programs. Results for participants include significant improvement in social involvement, self-rated satisfaction and mobility. It is increasingly reported that social isolation and loneliness contribute to poorer health and given the results achieved by these programs ECH regards this as a priority area for service development. 4. Creative expression ECH offers arts programs which include painting and some pottery or sculpture, particularly for people with memory loss. Participants, their carers, relatives and friends are all exhilarated by what is achieved and the focus at these times moves away from ‘the memory loss’ to ‘the person’ who is the creator of these lovely pieces.

Community Community Services Services “The Living Well Program enabled me to continue using my professional teaching skills”

A high school teacher for almost 40 years, Willemien’s interest in the profession began early. “I was an only child, and I remember teaching my dolls in my room as a little girl,” Willemien recalls. Willemien Visser, Emigrating from South Knightsbridge, Africa, she originally Myrtle Bank came to Adelaide to be closer to her daughter and her family. When they moved interstate, Willemien wondered what she should do. Since moving to an ECH unit and being introduced to the Living Well Program, Willemien is now enjoying a busy life. More importantly, she has even been able to put her professional skills to good use as a volunteer tutor at Sunrise Christian School. “Fiona from the Living Well Program never gave up on me, she opened the way for me to volunteer.”

Improving efficiency in our business processes Due to the continuing low indexation of government funding we have been working strenuously to review and improve the efficiency of business processes to ensure that maximum funds are being devoted to client service delivery. These have covered rostering and administrative procedures, delegation of administrative duties in key roles and elimination of double handling in client record and administrative processes.

Ensuring the quality of our services To ensure our service quality is maintained there are a number of avenues through which we obtain feedback from clients and carers. We have received valuable feedback from a sample of clients in relation to a major revision of the Client Agreement to ensure it is easily understood. As well as quality improvement, we also ensure compliance to our regulatory obligations and internal policy and procedures through implementation of a rigorous internal audit regime.

Offering a comprehensive and personalised service ECH continues to offer services which respond to a person’s individual needs, taking into account their personal goals. We value their knowledge and opinions and offer them a range of support to ensure their needs are met completely. When people contact ECH Community Services these are the key things they can expect from us: •• Information giving about the range of services we provide as well as what is available in the wider community •• Comprehensive assessment to thoroughly understand a person’s needs •• Goal setting based on what is important to each person so that we have a shared direction in what we are doing together •• Services which are linked together around individual needs

Launching a new day program During the year ECH funded the commencement of a new day program at Happy Valley after market research highlighted a gap in this type of service for that community. Participant numbers grew to 27 within five months, indicating that the service was greatly needed. We have now increased the days of service from three per week to five days per week utilising ECH funds and will be seeking government funding to support this much needed service on an ongoing basis.

Exploring new ways of providing services We were successful in the Commonwealth Consumer Directed Care packages funding round, obtaining nine packages in the western metropolitan region. We look forward to exploring new opportunities in the way we provide services with clients for these packages which feature greater consumer involvement.

Community Services “Physiotherapy and social support from ECH enables me to stay at home with Sandy”

Gladys has always loved being active and social, but after a fall Gladys was left with limited use of and pain in her shoulder and was precluded from driving. Now focused on staying connected Gladys Dring, socially and maintaining Happy Valley her independence, Gladys is an advocate of ECH therapy and day program services which assist her in remaining in her own home with her beloved pet Sandy. The first client of our new Southern Day Program, Gladys enjoys every minute of it and says, “People don’t know what they’re missing out on!” Gladys was also recently introduced to a physiotherapist at our Southern Therapy Service. “He can’t fix the damage, but through his help the pain has gone away.”

Statistics and Highlights Across our four Therapy Service locations, ECH supported more than 2,000 clients during a total of over 20,000 attendances More than 300 clients received packages of care in their own homes (CACP, EACH, EACHd) Over 100 Home Support Workers delivered services directly to metropolitan clients in their own homes Almost 5,500 hours of respite were provided through the Ross Robertson Day Respite Program

The Southern Day Program was launched in February 2010 and supported 27 clients over 186 attendances within the first five months Our four metropolitan day programs recorded over 5,000 attendances, approximately half of these were at Walkerville Day Program, which operates Monday to Saturday and recorded 2,503 client attendances The Living Well Project Officer supported 54 independent living unit residents with participants receiving an average of six weeks support and the average age being 81 years

In collaboration with Royal Society for the Blind, Greenacres Therapy Service initiated a new Tai Chi program specifically for vision impaired clients Western Therapy Service held a total of 556 group sessions of health and wellbeing classes The Northern Living Well Program was established in February 2010 Clients from the Walkerville Day Program Arts Inclusion Project held an exhibition of their artwork as part of the South Australian Living Artists festival in collaboration with students at Pembroke School and Artist Katie Harten

Residential Care “The shopping mall at Holly Residential Care Centre enables me to organise things for myself”

A resident of one of our newest residential care centres, Pam Belfield is reaping the benefits of the modern, innovative design which includes a ‘shopping mall’ as part of the facility. “I love living here,” Pam says. As part of the Pam Belfield, mall, Pam has access Holly Residential to a coffee shop for Care Centre socialising, a second hand store for purchasing small items and a hairdressing salon which is regularly serviced by a professional hairdresser. With the ability to organise and attend appointments as often as she feels necessary, Pam ensures that she is always looking her best for every occasion.

Providing care to almost 800 residents, each with different needs and preferences, can be a big task. Over the past three years we have been implementing the Lifestyle Model of Care to provide flexibility in care delivery so residents can be assisted to live their life the way they did in the community. This model influences every aspect of our residential care services, from the way we provide care to residents to the daily activities organised for those who wish to participate. Improving the lives of residents At the beginning of 2010 we commenced a training program for staff aimed at improving the lives of residents in our facilities who experience a degree of dementia. The program is an extension of the Lifestyle Model of Care and addresses how each resident perceives their world and how we as carers can make their journey less daunting. Almost half of all residential care staff attended this training.

Minimising sleep disturbance Let Them Sleep is a program we have introduced to enhance resident sleeping patterns and reduce overnight noise and activity. The program is based on research showing that regular turns through the night have a significant effect on the sleeping pattern of the elderly with many just getting back into a deep sleep when the next turn or monitoring round is scheduled. Therefore residents who do not require frequent turns for purposes of maintaining skin integrity are left to sleep with non-intrusive monitoring for at least six hours. Residents report increased energy and wellbeing after having an undisturbed sleep. Staff have also noticed residents are more alert and more participative in group activities.

Connecting with the community Lifestyle programs that enable residents to connect with the community continue to be very popular particularly when younger children are involved. School groups giving concerts or interacting with our residents through reading and art programs provide much enjoyment. Bus outings to revisit old haunts or explore unknown places always attract much interest.

Afternoon tea sessions reminiscent of the mothers' group many of our residents enjoyed when their children were young are also very popular. It is a chance to bring out the fine china and enjoy memories of life in post-war Adelaide. They say Adelaide is a small place and many residents find they have frequented local attractions during the same time as others and remember many of the same people.

Achieving high standards During the year, residential care received twelve unannounced visits from the Aged Care Standards and Accreditation Agency. We are pleased to report that no major concerns were identified and all centres are fully compliant and accredited.

Encouraging feedback on menu options ECH Food Services provides about one million meals per year to ECH and other aged care facilities. Tasting sessions have been held at each ECH care centre to provide residents with a chance to comment on new food options being considered for the menu.

Residents enjoy the opportunity to critique the work of our chefs and to reminisce about their own recipes and favourite foods. The feedback provided by residents is used to develop a menu to meet as many of their preferences as possible.

Refurbishing to ensure consistency The original two wings at Charles Young Residential Care Centre (Banksia and Dryandra) are being refurbished to reflect the features and décor of the new sections of the facility. The refurbished rooms have new wardrobes, curtains and carpet, and the en-suites have new wall tiling, floor covering and bathroom fixtures. The addition of skylights to bring natural light into the corridor areas along with new wall covering has made the area bright and welcoming.

Providing transitional care Earlier this year Charles Young Residential Care Centre began accepting residents requiring short term transitional care after a hospital stay. The program offers low level rehabilitation and convalescence to assist the resident to regain their strength so they can return home.

Residential Care “Encouragement from staff enabled me to get back to playing the piano”

Growing up in a very musical family, Sheila Welsby began learning the piano while in school. She spent many years playing at Sheila Welsby, evening dances and Walkerville Residential as an accompanist Care Centre for calisthenic competitions. Her passion for the piano continued until just over a year ago when she was struck down by a falling branch in her backyard. After the accident Sheila suffered several health problems and lost her drive for everything. Moving into Walkerville Residential Care Centre shortly after, staff discovered her previous love for music and began encouraging Sheila to play for them. “I’d completely lost all interest… but they helped me return to playing,” Sheila says. Now she plays regularly for her fellow residents at weekly ‘singalongs’. “It’s great to be playing again!”

Both Charles Young and Holly Residential Care Centres also entered a partnership with Southern Adelaide Health Service to provide residential care for people awaiting long term placement in a care centre. Residents are integrated into the facility community and are able to have a ‘try before you buy’ experience. This program is only available to residents who require long term care following a hospital stay.

Volunteering adds value Relatives and friends play an important role in the lives of residents. However, not all our residents have family living close by and for these residents the services of a very committed group of volunteers is invaluable. Serving in the facility café, leading a bingo game, helping with a craft group, driving a small bus or spending time being that special visitor to a resident are just a few of the contributions volunteers make. Sheila at the piano with her son Robert

Maintaining efficiency through our central referral system Our central Referrals Officer assists applicants and their families with the process of gaining entry to our residential care centres. This service provides efficient and practical advice and guidance during what can be a very stressful time for incoming residents and their families. With the exception of Carinya Residential Care Centre, all sites offer ‘ageing in place’ so that residents can move from a low-level of care through to a highlevel of care if and when required.

Continuing tours prior to placement offers People interested in living in one of ECH’s residential care centres, and their families, are encouraged to take part in a tour of the centre. Places are offered to people who best meet the criteria for the area in the facility in which the vacancy is available. Placement is not necessarily offered to those with their name on the registration list the longest.

Residential Care “Volunteering with ECH on a regular basis enables me to continue doing something worthwhile”

Having travelled all over Australia during his working years as a truck driver, Stuart only has to walk five minutes down the road to find a place where his skills as a full-time volunteer are needed. Stuart is a regular visitor to our Stuart Hamilton, Walkerville Residential Volunteer Care Centre and assists the lifestyle team in everything from setting up for functions to helping residents to scheduled activities. “I see a need and I go and fill it,” Stuart says. “I’m their bloke in the field.” For Stuart, volunteering at ECH enables him to enjoy the satisfaction of helping people without being constrained by conventional work hours or set duties. “I like to see people happy,” Stuart says. “They’re family now.”

Statistics and Highlights

Weekly computer lessons were held at Ross Robertson Memorial Care Centre with the site becoming Skype enabled

A combination of high and low care places for approximately 780 people across our seven residential care centres

Around 800 staff working in our residential care centres, including but not limited to nursing, personal care, lifestyle, hospitality, cleaning, laundry, maintenance and administration staff

Residents across all seven sites enjoyed more than 300 sessions of bingo Over 300 ‘singalong’ sessions were held, with an average of 30 residents attending each session at Charles Young Residential Care Centre Stuart with Trish, a resident of Walkerville Residential Care Centre

Over 350 pet therapy visits were conducted across six sites

Approximately 1,000 biscuits and 1,500 scones were baked by residents at Holly Residential Care Centre during cooking sessions Approximately 1,000,000 meals were produced by ECH Food Services to cater for all our residential care centres and also external customers

Carpet bowls sessions were held over 380 times with residents at Ross Robertson Memorial Care Centre competing against residents from another local centre 100 potted plants were donated by a local nursery as gifts for residents at Smithfield Residential Care Centre for Mother’s Day Seven residents at Holly Residential Care Centre completed a State Government sponsored TAFE course Residents at Charles Young Residential Care Centre, not including residents in the special needs area, were offered almost 1,000 lifestyle events with total participation reaching 13,146 attendances

Corporate Services “Working for such a dynamic and values-based organisation has enabled me to enjoy more than forty years of employment with ECH”

June has been with ECH almost from the beginning. Starting as the first nurse assistant employed at Ross Robertson Memorial Care Centre to help set up for and welcome the original residents, June has been a part of significant changes over the course of her time with ECH. She has held many June Theisinger, positions over the Ross Robertson Memorial Care Centre years and now expertly manages the centre’s cafe. “I feel very lucky. Working for ECH is very satisfying,” June says. “Knowing you’re a part of a growing, ever-improving organisation which works hard to meet the needs of the community is a fantastic feeling.”

The provision of homes and services to more than 5,000 residents and clients each year necessitates a large workforce and corporate infrastructure. As an organisation that is driven by its values we place very high importance on: • recruiting staff according to the values of Integrity, Respect and Empathy, • encouraging and supporting ongoing training (both internal and external) - internal training is based on training needs analyses and external training includes government subsidies for staff to gain or improve their formal qualifications • ensuring staff are well resourced and working in safe conditions • having clearly documented systems and procedures to guide staff performance in achieving the reliability residents and clients expect

Continuing professional development

Improving our recruitment processes

Reducing risk further

ECH provides continual training to all staff as required to maintain or increase their skills in the workplace and throughout the year an extensive range of learning programs were available to our staff. We welcome new staff with a comprehensive corporate induction, while also providing regular update workshops enabling staff to undertake refresher training. The delivery of computer systems training has become increasingly important. To cater for this growing need we have employed a dedicated ICT development officer and introduced a new e-learning software package called UPK to assist in training.

We have employed an experienced recruitment professional to ensure that we continue to recruit staff consistently based on our values. A central recruitment team is being assembled to deliver this service across our many diverse business units, working in partnership with site management. They will assist in the development of effective strategies in sourcing and attracting staff in an increasingly competitive labour market.

An Operational Risk Register has been maintained including 25 key risks and existing control measures. To reduce risk exposure, additional risk controls have been applied and we are developing a robust risk management system.

Providing safe work environments ECH maintains a strong commitment to injury prevention which provides a sturdy foundation for further improvements to occupational health and safety systems and procedures. Our staff wellbeing program was extended to three more sites this year as we continue to invest in the health of our people. Each year we provide influenza vaccinations for all staff.

Recognising and rewarding staff A range of employee benefits make ECH an attractive organisation to work for including an enhanced salary packaging program, recognition of ‘years of service’, a reward and recognition scheme for exceptional performance and access to a range of discount schemes. The Employee Assistance Program continues to be well received by staff who can access confidential support in dealing with work-related and personal issues.

The annual audit program was completed and identified a range of opportunities to improve systems, procedures and staff education. An Internal Audit Coordinator was appointed in February 2010, improving our audit methodology and documentation. Risk management staff work closely with both residential care and community services staff to monitor continuous improvement plans that support the accreditation systems. The focus of the risk management, audit, quality and compliance systems continues to be identifying opportunities for improvement, providing assurance and rectifying gaps in systems and procedures.

Corporate Services Auxiliary Funds - Balance of Accounts as at 30 June 2010 Balance 1/7/09

Plus Receipts

Less Payments

Plus or Less other

Balance 30/6/10

Holly

13,656

2,630

777

(3,827)

11,682

Ross Robertson

6,937

4,543

2,454

(3,264)

5,762

Walkerville

111,060

16,928

2,140

(19,850)

105,998

Total

131,653

(26,941)

123,442

Residential Care Centres

24,101

Analysing to improve business This year we employed a Business Improvement Analyst to critically evaluate systems and processes. Working side by side with our staff we have been able to identify a number of improvements. For example, we were able to achieve a significant reduction in our reliance on agency staff by rethinking the manner in which staff vacancies are filled. The demand from business units has been so great that it has been necessary to expand this team. We continue to strive to improve our efficiency in delivering services for the benefit of our residents and clients.

Supporting our business processes At ECH we appreciate the growing complexity of the aged care industry and the demands that this places on our business units. As a result we have introduced the role of Business Services Manager at each of our Residential Care Centres and for our Community Services Division. The new role will assist sites in meeting their compliance, occupational health and safety, quality, financial and continuous improvement goals while providing managerial support to our Residential Site Managers (formerly known as Directors of Care).

Implementing new computer systems

Jim Oâ&#x20AC;&#x2122;Reilly - Site Improvement Officer

The past year has seen the implementation of an enterprise-wide software solution called PeoplePoint. The software provides a computerised care management system in addition to being a replacement for our existing computer system.

5,371

The implementation was a great success and provides a platform from which we can leverage further improvements. A dedicated project team, consisting of key staff from the organisation and experienced IT professionals, has been instrumental in implementing the software. PeoplePoint has had strong acceptance from staff who have reported improved outcomes for residents as a result of its introduction. In the coming year we plan to implement the Community Services module of PeoplePoint as well as introducing a new rostering and time and attendance system.

Continuing strong financial results ECH reported a surplus of $4.91 million for 2009/10. The improvements in the share market early in the year enabled us to make some good returns on our investment portfolio. Our balanced portfolio of investments has provided some protection against market fluctuations. During the year we also sold a parcel of land that was excess to our requirements, which resulted in a gain on sale. We are proud of our continued financial stability, as it enables us to further develop and deliver innovative services. The diligent management of our investments and financial performance has resulted in a strong cash position, which is enabling the continued redevelopment of our independent living units, entirely from ECHâ&#x20AC;&#x2122;s own funds. A solid balance sheet, characterised by high quality assets, has the organisation well-placed for the future.

Corporate Services Ensuring volunteer satisfaction We are very grateful to our 420 plus dedicated volunteers and continually seek to improve our volunteer service. Volunteers make an invaluable contribution to ECH by giving their time, effort and commitment to the organisation. ECH volunteers can often be involved in more than one area or program and we strive to provide a flexible service to meet the needs of our residents, clients and volunteers. ECH's volunteer service also reaches out into our communities and positive relationships have been formed with schools, other volunteer organisations, government, corporate, community and religious groups, providing greater scope and variety.

Receiving much needed donations and bequests

Statistics and Highlights

More than 40,000 hours of support provided by 420 people volunteering their time in our residential care centres, corporate offices, day programs and for various independent living activities A pool of more than 15 volunteer bus drivers giving their time and skills to transport residents from our independent living sites and residential care centres on numerous bus trips

More than 1,200 staff employed by ECH across corporate services, independent retirement living, community services and residential care ECH services operate out of 20 locations from Victor Harbor to Willaston 152 employees have worked for ECH for ten years or more with the longest serving employee in their 42nd year Almost 4,000 training courses were attended by ECH staff members, held either internally or externally The Graduate Nurse Program was completed by three of our residential care staff members

1,013 staff members attended courses addressing manual handling and occupational health and safety

As a not-for-profit organisation we are always seeking support from the community in meeting costs. During 2009/10, ECH received donations totalling $79,523, including $37,842 from our very supportive Auxiliaries. Our Auxiliaries are small groups of passionate people who volunteer their time to tirelessly raise funds and provide activities for the benefit of residents in our residential care centres. They provide ECH with extra resources to support lifestyle teams, from little surprises on special occasions to significant contributions towards purchases of equipment for the care centres.

Labour by division Residential Care

$'000 30,564

Community Services

6,229

Independent Living

2,799

Corporate Services

4,272

Total

Expenses Labour

43,864

$'000 43,864

Dietary, Medical and Housekeeping 4,578 Depreciation

9,693

Repairs and Maintenance

3,451

Utilities

2,851

Other

3,328

Almost 10,000 copies of Profile printed and distributed in a 12 month period, a reduction from previous years as ECH publications are now available online in response to our sense of environmental responsibility

Total

67,765

Our ICT team maintained more than 400 computers, 14 separate phone systems and seven nurse call systems

Independent Living

Almost 4,000 copies of our quarterly ECHo! magazine are printed and distributed to residents and other interested individuals and organisations

Revenue by division Residential Care Community Services Investment and Other Income Total

$'000 48,801 9,587 10,633 3,652 72,673

Financial Results

STATEMENT OF COMPREHENSIVE INCOME AS AT 30 JUNE 2010 Revenue Expenditure Employee benefits expense Dietary, medical & housekeeping supplies Depreciation expense Repairs and maintenance Other expenses SURPLUS FOR THE PERIOD Revaluation of assets and investments Transfer to/(from) retained earnings TOTAL CHANGES IN EQUITY

2010 $'000

2009 $'000

72,673

68,249

43,864 4,578 9,693 3,451 6,179 67,765 4,908 (161)

42,681 4,718 9,544 3,688 6,302 66,933 1,316 (387)

(1,535) 3,212

63 992

INDEPENDENT AUDITOR’S REPORT TO THE DIRECTORS OF ECH INC.

Report on the Financial Report We have audited the summarised financial report of ECH Inc comprising the summary statement of financial position as at 30 June 2010 and the summary statement of comprehensive income, which was derived from the financial report of ECH Inc for the year ended 30 June 2010. We expressed an th unmodified auditor’s opinion on that financial report in our auditor’s report dated 27 September 2010. The Responsibility of Directors for the Summarised Financial Report

STATEMENT OF FINANCIAL POSITION AS AT 30 JUNE 2010 CURRENT ASSETS Cash assets Investments Other current assets NON CURRENT ASSETS Investments Property, plant and equipment Other non current assets TOTAL ASSETS CURRENT LIABILITIES *Amounts payable to residents Payables, provisions & other liabilities NON CURRENT LIABILITIES Provisions TOTAL LIABILITIES NET ASSETS EQUITY Retained profits Reserves TOTAL EQUITY

2010 $'000

2009 $'000

302 26,315 9,257 35,874

150 8,839 7,416 16,405

11,759 195,429 0 207,188 243,062

9,221 195,122 1,614 205,957 222,362

79,512 8,012 87,524

60,719 8,860 69,579

1,679 1,679 89,203 153,859

2,136 2,136 71,715 150,647

Auditor’s Responsibility Our responsibility is to express an opinion on the summarised financial report based on our procedures, which were conducted in accordance with Australian Auditing Standards. These Auditing Standards require that we comply with relevant ethical requirements relating to audit engagements. Auditor’s Opinion In our opinion, the information reported in the summarised financial report is consistent, in all material respects, with the financial report from which it is derived. For a better understanding of the scope of our audit, this auditor’s report should be read in conjunction with our audit report on the financial report.

PKF Chartered Accountants

P J Whelan Partner

102,401 51,458 153,859

99,028 51,619 150,647

*Under the Australian equivalents of International Financial Reporting Standards (AIFRS), resident loans are recorded as a current liability due to the short timeframe in which they are required to be paid. In practice only a portion of these loans will be paid within one year. Amounts payable to residents Expected to be paid within one year Expected to be paid after one year

The Board of Directors are responsible for the preparation and fair presentation of the summarised financial report in accordance with Australian Accounting Standards (including Australian Accounting Interpretations) and the Associations Incorporation Act (SA) 1985.

10,430 69,082

6,591 54,128

Signed at Adelaide this 27 September 2010 Tel 08 7421 1400  Fax 08 7421 1499 adelaide@pkf.com.au  www.pkf.com.au A South Australian Partnership  ABN 21 903 784 597 Level 2  139 Frome Street  Adelaide  South Australia 5000 GPO Box 2505  Adelaide  South Australia 5001 PKF Adelaide Practice is a member of PKF Australia Limited a national association of independent chartered accounting and consulting firms each trading as PKF, PKF Australia Limited is a member of PKF International, an association of legally independent chartered accounting and consulting firms. Liability limited by a scheme approved under Professional Standards Legislation

ECH Locations A

Largs North

ECU = Entry Contribution Unit RFU = Resident Funded Unit SDU = Semi Dependent Unit

Modbury

Alberton Woodville North Woodville Gardens

Greenacres Athelstone

Seaton

Nailsworth Prospect

Collinswood

Croydon

7 Henley Beach

Lockleys

Walkerville

Findon Kidman Park

Underdale

Campbelltown

Vale Park

St. Peters Evandale

Thebarton

Kensington Gardens

Norwood ADELAIDE CBD

Brooklyn Park

Rosslyn Park Marryatville

West Beach

Leabrook Parkside Unley Goodwood Fullarton Glandore Hyde Kings Park Park Highgate Black Forest

Burnside

Kurralta North Plympton Park

Plympton

Clarence Gardens

Glenelg

Morphettville Park Holme

Myrtle Bank

Cumberland Park

Colonel Light Gardens

Mitcham

Somerton Park Hove

Brighton 16

Adelaide Ardrossan

Key

• Independent Living Units • Community Services • Residential Care Centres • Corporate Services

North-western North-eastern Eastern Southern Beachside

Independent Living Units

38 38

•• Smithfield • Salisbury Happy Valley •• •Nairne ••Morphett Vale Hackham • ••• Victor Harbor Willaston

Suburb ADELAIDE

Site Name Bowden Towers Baker Court ALBERTON Prince Court ARDROSSAN Ardrossan Retirement Estate ATHELSTONE Marchant Court BLACK FOREST Robertson Miller Lodge BRIGHTON Cavender Court BROOKLYN PARK Victoria Court Giles Close BURNSIDE Howard Court Clarence Gardens Estate CLARENCE GARDENS Donald Court Lewis Court Burnard Court COLLINSWOOD Leonard Court COLONEL LIGHT GDNS Crescent Lodge CROYDON Day Court Fuller Court CUMBERLAND PARK Murray Court EDWARDSTOWN Arthur Court EVANDALE Torrens Court FINDON Lynton Court Maxwell Court Michael Court FULLARTON Moran Court Rundle Court James Martin Court GLANDORE William Ackland Court GLENELG Manson Towers Greenleigh Court GLENELG EAST Stace Lodge Tucker Lodge Marshall Court & Farrar Court GLENELG NORTH Warren Court Fairﬁeld Lodge GLENELG SOUTH Grundy Court GOODWOOD Clayton Court HENLEY BEACH Crichton Court Bright Court HIGHGATE Reginald Court Downing Court Kimberley Court HOVE Leslie Court Palmer Court HYDE PARK Henry Court Brenda Court KENSINGTON GARDENS Sidney Batty Court KINGS PARK Roberts Court KURRALTA PARK Arnold Court LARGS NORTH Marten Retirement Village Dellow Court LEABROOK Merrindie Norgrove Lodge Clutterbuck Lodge David Read Lodge LOCKLEYS Kelvin Grove Kenton Court LOWER MITCHAM Waverley Court MARRYATVILLE Blodwin Court MITCHAM Mostyn Court MODBURY Rotary Village Arch Prime Lodge Grainger Court MYRTLE BANK Knightsbridge Robinson Lodge NAILSWORTH Ellen Court NAIRNE Nairne Retirement Estate NORWOOD Scarfe Court Colin Court PARK HOLME Cungena Braested PARKSIDE McGregor Lodge PLYMPTON Duggan Court PLYMPTON NORTH Henderson Lodge PLYMPTON SOUTH Braden Court Little Adelaide Village PROSPECT Vine Court ROSSLYN PARK Kardella SEATON Tapleys Court SOMERTON PARK Lindsay Court ST PETERS Ramsay Court THEBARTON Walker Court UNDERDALE David Court UNLEY Maurice Court VALE PARK Branston Court Hill Court VICTOR HARBOR Mervyn Graham Lodge Wilkinson Court Davis Court Davis Court WALKERVILLE Davis Court Lawrence Court Riverhaven WEST BEACH Williams Court WILLASTON James Martin Village WOODVILLE GARDENS Hanson Court WOODVILLE NORTH Ernest Court

Street Post Code Map Ref 241 South Terrace H10 5000 13 Kingscote Street C4 5014 45 Prince Street C4 5014 32 Oval Terrace 5571 334 Gorge Road M6 5076 3 Hartland Avenue F12 5035 147 Esplanade C16 5048 371 Henley Beach Road D9 5032 86 Lockwood Road L10 5066 4 Chisholm Avenue 5066 K10 94 Avenue Road 5039 F12 108 Edward Street 5039 G13 841-843 South Road 5039 F13 119 North East Road 5081 I6 10 Cassie Street 5081 I6 2 Kandahar Crescent 5041 G13 10 St Lawrence Avenue 5008 F6 32-34 Eaton Street 5041 G12 41 Eaton Street 5041 G12 401 Cross Road 5039 F12 220-224 Payneham Road 5069 J8 391-393 Grange Road 5023 D7 200 Glen Osmond Road/2a Dawson Street 5063 I11 370 Fullarton Road 5063 I11 74a Fisher Street 5063 I11 388 Fullarton Road 5063 I12 120 Anzac Highway 5037 F12 4 Glengarry Avenue 5037 F12 13 Moseley Street 5045 C13 5 Dunbar Terrace 5045 C13 3 Miller Street 5045 D13 15 Tennant Street 5045 C13 18 & 22 Tod Street 5045 C12 30 Old Tapleys Hill Road/1 Fulton Street 5045 C12 2 Farrell Street/26 Broadway 5045 C13 31-33 Bath Street 5045 C14 19 Gilbert Street 5034 G11 166 Cudmore Terrace 5022 B8 6 Avenue Road 5063 I12 108 Cross Road 5063 I12 44-48 Downing Street 5048 C15 38-42 Downing Street 5048 C15 3 Stopford Road 5048 C15 8 Illawarra Avenue 5048 C15 38 Park Street 5061 H11 1 White Avenue 5068 K9 16 Leonore Avenue 5068 K9 1A Stanley Street 5034 G12 135 Anzac Highway 5037 F11 320 Victoria Road 5016 B15 9 Rochester Street 5068 J10 15 Stanley Street 5068 J10 13 Philip Avenue 5068 J10 378 Henley Beach Road 5032 D9 462 Henley Beach Road 5032 D9 464-466 Henley Beach Road 5032 D9 460 Henley Beach Road 5032 D9 5 Spruce Crescent 5062 H13 10 Clapton Road 5068 J10 5062 H13 66 Princes Road/19 Lorraine Avenue Ramsay Avenue 5092 M3 472 Fullarton Road 5064 I12 22 Clinton Avenue 5064 I12 19 Barr Smith Avenue 5064 J12 19 Riverdale Road 5064 J12 9-15 Ellen Street 5083 H6 2 Princes Highway 5252 3-12 Gertrude Street 5067 J9 7 Edwards Avenue 5043 E14 54 Cungena Avenue/65-67 Wallala Avenue 5043 E14 175 Greenhill Road 5063 H10 4-6 Randolph Avenue 5063 I11 30 Wheaton Road 5038 E12 325 Marion Road/8 Murdoch Avenue 5037 D12 592-594 Cross Road 5038 E12 24-26 Wilson Street/18 Wilson Street 5082 H7 83 Vine Street 5082 G7 395 Kensington Road 5072 L9 250 Tapleys Hill Road 5023 C6 9 Walkers Road/6 Winston Street 5044 C14 50-52 Second Avenue 5069 I8 47 Dew Street 5031 F8 8 Arnold Street 5032 E9 31-33 Arthur Street 5061 H11 Branston Court 5081 I7 42 Hill Street 5211 7 Acraman Street 5211 22 William Street 5211 2 Burlington Street 5081 I7 5 Fuller Street 5081 I7 9 Fuller Street 5081 I7 11 Brunswick Street 5081 I7 124 Walkerville Terrace 5081 I7 20 Graydale Street 5024 B10 19 Dawkins Avenue 5118 24 Hanson Road 5012 E5 9 Lonsdale Street 5012 D5

ECU 30 12 6 21 20 30 10 5 13 16 6 19 10 10 8 16 35 13 25 11 20 38 10 16 75 9 5 12 16 18 30 16 9 6 12 15 6 17 9 8 6 20 9 12 50 16 8 9 25 1 34 20 8 14 14 107 18 10 28 15 16 10 14 39 14 8 16 10 7 6 8 5 11 49 9 12 1 22 29 13 9 14 8 4 4 11 32

RFU 5 13 6 4 19 2 1 2 20 9 2 7 5 3 20 14 4 6 20 -

SDU

ECH Inc 174 Greenhill Road Parkside South Australia 5063 Telephone: (08) 8407 5151 Country call: 1800 629 889 Fax: (08) 8407 5130 Email: admin@ech.asn.au Web: www.ech.asn.au

174 Greenhill Road Parkside Volunteering - bequests - donations

5063

8407 5151 8407 5189

Independent Retirement Living Accommodation Services Independent Living Services Maintenance Services

8407 5115 8407 5111 8159 4700

Retirement unit enquiries for ILU residents for ILU residents

Community Services Community Services North/East South Southern Regional West

598 Lower North East Road 433 Goodwood Road 33 Cornhill Road 358 Findon Road

Campbelltown Westbourne Park Victor Harbor Kidman Park

5074 5041 5211 5025

8337 2334 8271 2166 8551 0617 8159 4740

19 Dawkins Avenue 19 Cornhill Road Corner Jade Cres and Hay St 168a Cudmore Terrace 160 Walkerville Terrace

Willaston Victor Harbor Happy Valley Henley Beach Walkerville

5118 5211 5159 5022 5081

8522 3255 8551 0600 8381 4901 8356 3169 8342 8367

1/1 Corner Rellum and Fosters Rds 126 Pimpala Road 33 Cornhill Road 168a Cudmore Terrace

Greenacres Morphett Vale Victor Harbor Henley Beach

5086 5162 5211 5022

8369 3393 8322 5700 8552 8380 8356 3169

5064 5043 5163 5016 5211 5114 5081 5025

8130 6444 8350 3600 8392 6700 8248 9555 8551 0600 8254 4700 8342 8300 8159 4780

Day Programs James Martin Day Program* Ross Robertson Day Program Southern Day Program Sundowner Plus Walkerville Day Program

Therapy Services Greenacres Southern Victor Harbor Western *Relocating to Smithfield in 2011

Residential Care Centres Carinya Charles Young Holly Marten Ross Robertson Memorial Smithfield Walkerville Food Services

39 Fisher Street 53 Austral Terrace 16-24 Penneys Hill Road 110 StrathďŹ eld Terrace 19 Cornhill Road 1 Warooka Drive 160 Walkerville Terrace 358 Findon Road

Myrtle Bank Morphettville Hackham Largs North Victor Harbor Smithfield Walkerville Kidman Park