How Did We Create this Plan?

The development of the RQ 2030 Strategic Plan has provided Members with an opportunity to engage in a meaningful way and share their views on the future direction of the Club.

The consultation process started with a satisfaction survey in August 2019 where all Members had the opportunity to provide feedback on satisfaction levels and the Club’s performance. The valuable feedback from 726 Members (39% of the membership) helped identify the focus areas and priorities for the future. Importantly, 9 out of every 10 Members felt that the Club was meeting expectations. The overall satisfaction was 8.24 out of 10, the full survey results have been shared with the membership. Through an independently facilitated Board strategy workshop, Member focus groups, staff and management meetings, the Strategic Plan has been developed. The Board recognised that the Eastern Land was an important strategic focus area, and incorporated this as part of the 10 year plan. The Board engaged consultants to assist with the development of three high level concepts for Member consultation and socialisation. 874 Members (45%) participated in the strategic survey. The results of this survey provided the Board with a greater understanding of how Members feel about the Club now and into the future, the membership model, service levels and the Member experience.Following the process of consultation with Members, the Club’s priorities are now clear. The RQ 2030 Strategic Plan has been designed to provide overall direction to future Boards and guidance on the prioritisation of major projects for the enjoyment of Members now and for future generations.