Preliminary Corporate Social Responsibility Report 2021 SUSTAINABILITY REPORT
TABLE OF CONTENTS LETTER FROM THE VICE PRESIDENT03 OVERVIEWCOMPANY04 05 Meet the Leadership Team 06 Territory Map 06 Our Services 07 Mission and Vision 07 Core Values ABOUT REPORTTHIS08 09 Overview of Company Initiatives SAFETY10 11 Incident Rate 12 Cyber Security 13 Safety Goals ENGAGEMENTCOMMUNITY20 21 Community Engagement 21 Community Engagement Goals EMPLOYEE WELL-BEING14 15 Diversity & Inclusion 15 Ethical Standards 15 Education & Development 17 Employee Well-being Goals CLOSING22 23 Appendix SUSTAINABILITYENVIRONMENTAL18 19 Environmental Sustainability 19 Environmental Sustainability Goals
3 Safety Employee Well-being Environmental Sustainability Community Engagement
Travis Yordi Vice President and Chief Architect
TST was founded in 2007, and now we have eight amazing employees located across the country. We are a small but mighty, creative, innovative group that focuses on providing our customers with simple solutions for complex environments. At TST, we value security, integrity, innovation, knowledge, teamwork, excellence and most importantly family. This report will highlight the progress we have made, and will continue to make, regarding: - Safety - Employee Well-being - Environmental Sustainability - Community Engagement I encourage you to read through this report and discover how TST is continuing to lead in serving our clients by providing innovative solutions to better our planet and align with our core values.
LETTER FROM THE VICE PRESIDENT
I am pleased to present Terra Spectrum Technologies’ (TST) first annual sustainability report. A sustainable business is a good business, not only for our employees but also for our customers. At TST, we value sustainability and are committed to incorporating sustainable practices into our innovative solutions and services that align with our core mission and values. As a 100% employeeowned company, our employees are at the forefront of every decision we make and it’s our employees who are behind the success of our company.
TST is a technology company that specializes in developing software for field data collection and analytics. Our clients span North America, and our mission is simple: To provide simple solutions for complex environments. Our flagship product, FieldNote®, allows clients to develop their own data collection forms and workflows to manage geospatial information and field crew production. At TST, employees have creative freedom while using the best tools available and have the support and confidence from leadership on all projects. Employees are involved from start to finish on all projects, allowing them to take ownership of their creations while also getting feedback from teammates along the way.
OVERVIEWCOMPANY
Nathan Jones Nathan joined TST in 2015 and leads our sales and consulting team as a senior technology consultant. Nathan engages with clients at the field level to ensure that both implementation and operation of software is seamless. Nathan has a bachelor’s degree in Forestry from Colorado State University (CSU), a master’s degree in Organizational Leadership from Regis University in Denver, Colorado, a graduate certificate in Geographic Information Systems from the University of Denver, is an ISA Certified Arborist and Utility Specialist, and has 14 years of industry experience.
Dave Reed Dave joined TST in 2015 and is our senior product manager of Mobile Apps. Dave has experience in application development along with a Bachelor of Science in Computer Information Systems from Hannibal LaGrange College in Hannibal, Missouri. With a penchant for creativity and puzzle solving, Dave enjoys the everyday challenge of developing software and perfecting different customer needs. In his personal time, Dave, his wife and three children enjoy spending time together, going on walks and watching movies. Dave values the family culture at TST, as well as the openness where he can bring new ideas to the team.
The TST leadership team consists of the following team members:
Ting Zhang Ting joined TST in 2008 as a developer and is now a senior product manager of Web Applications. Ting has been in the coding and web development field since 2002 and has her Masters of Science in Management Information System from Dakota State University in Madison, South Dakota. Ting excels at data analysis and enjoys helping customers analyze their data to help them achieve their goals. During her personal time, Ting likes to travel, garden, watch movies and explore national parks. Ting and her husband are avid foodies and enjoy trying new types of food and restaurants.
5 Safety Employee Well-being Environmental Sustainability Community Engagement
Travis Yordi Travis joined TST in 2007 and was appointed Vice President. With a passion for software and problem solving, Travis sets the TST vision, oversees team operations and handles the overall user experience for the software the team develops. On any given day, Travis can be found at a jobsite with one of our clients or giving a presentation to potential clients, white-boarding new ideas with the team, or writing code for new products and features. When Travis isn’t at work, he enjoys boating, hiking, hunting, fishing or biking with his wife and four kids.
MEET THE LEADERSHIP TEAM
Originally entering the vegetation industry as a production arborist, the bulk of Nathan’s career prior to joining TST was spent coordinating operations for utility companies. When Nathan isn’t providing software solutions to help companies streamline their workflows, he enjoys fishing, hiking, spending time with his family and rooting for the CSU Rams.
Ongoing and Continuous Support
Our client’s success is our success and that is why at TST, we want to provide our clients with the support they need. We are available to our clients, ready to help with any challenge that arises.
We tailor every training to meet the unique needs of each client, along with their contractors or other third parties that may be utilizing our services. Every client receives consultations before, during and after the deployment of FieldNote, assistance configuring FieldNote to fit their needs and in-person or online training for all their users.
TERRITORY MAP OUR SERVICES
Consulting
Onsite Training & Implementation
Geographic Information System (GIS) Services FieldNote allows our clients to collect and visualize information in new ways. It also allows them to overlay existing information such as physical lines and poles, substations, easements and environmental layers to aid their work in the field. We are available to assist with the acquisition, styling and integration of these layers both at the time of deployment and as the need arises in the future.
We believe that getting started with new software doesn’t have to be a long, stressful process. With TST’s extensive industry knowledge and software implementation experience, our team is here to help companies with existing and new processes to optimize their efficiency, helping with transitions from legacy software to FieldNote and providing personal and ongoing consultations.
6 Safety Employee Well-being Environmental Sustainability Community Engagement
expectations
SECURITY We protect our customers’ data as if it were
ethical standards.
TEAMWORK It is how we operate and hold each
INTEGRITY We abide by the highest
we
EXCELLENCE We continually strive to exceed our customer’s –and INNOVATION anticipate our clients’ and we
KNOWLEDGE We understand and adopt the latest FAMILY It is our foundation; it is who we
other accountable.
We
needs
are. ANDMISSIONVISION VALUESCORE
deliver creative services and solutions.
our own expectations.
7 Safety Employee Well-being Environmental Sustainability Community Engagement Mission - Provide simple, versatile and scalable software that exceeds our clients’ expectations. - Have comprehensive knowledge of the clients and industries that we serve. - Have a positive influence on the communities we serve. - Deliver attractive value appreciation to our employee owners. - Give team members the training and opportunities needed to enhance their professional development and technical knowledge. - Provide knowledge and technical support to clients with only in-house staff. Vision TST is a leader in providing innovative, high-quality software specializing in geospatial data collection and workflow management.
technology trends.
our own.
ABOUT REPORTTHIS Our Sustainability Report / CSR Mission Statement Terra Spectrum Technologies (TST), a member of the Wright Service Corp. (WSC) family of companies, is committed to supporting the well-being and creativity of our employees, our environment and our communities while working towards creating simple solutions for complex environments. KPI Overview WSC’s core Key Performance Indictors (KPIs) will be used to track the progress in key target areas and will be used by each company in coming years to gauge progress. These will help shape goals to drive continuous improvement. Safety Employee Well-being Environmental Sustainability Community Engagement
9 Safety Employee Well-being Environmental Sustainability Community Engagement
OVERVIEW OF COMPANY INITIATIVES 2021 Highlights increase in client base. launched on FieldNote. first User Group Conference. territory reach in Canada. HostedNewExpandedFeatures21%
Safety Safety is our number one value. Our employees are trained on a consistent basis to ensure best safe practices are in place and mitigate any potential risks or hazards. Internal protocols are routinely reviewed and updated by our risk and safety departments to ensure the latest trainings and protocols are followed to ensure our employees can get home safely each and every night. Our employees follow the Brother’s and Sister’s Keeper motto, striving to achieve zero Occupational Safety and Health Administration (OSHA) recordable incidents.
Employee Well-being
As a family of companies who are in the environmental services industry, we strive to protect and preserve all ecosystems. We continue to reduce our footprints and promote carbon positive practices at our offices and in the communities we serve. The WSC North American headquarters based out of West Des Moines, Iowa, began a remodel in 2020 with environmental sustainability and economic sustainability in mind. This posed an opportunity with many working from home to remodel the existing buildings on the headquarters’ campus to accommodate the growing amount of support staff while also providing the infrastructure needed for the flexibility with the newly enacted Work from Home Policy. Community Engagement TST, a WSC company, supports activities that benefit our employees and add value to the communities where we live and work. Through monetary and in-kind donations such as labor or education, we’re able to support various causes and organizations that align with our values. We take pride in building and developing relationships with our employees, clients and communities.
Our employees create a rich work environment. Our family culture is what makes TST unique and attractive to the next generation of the workforce. This includes a safe, enjoyable, diverse environment that offers opportunity for professional growth within. As competition for talent grows, TST is committed to offering an attractive workplace to retain and foster talent through our family of companies at all levels. TST is proud to be employee owned since 2002, and 100% employee-owned since 2006. Continued training, education and development, and our employees’ well-being are top of mind. Environmental Sustainability
SAFETY Safety is our number one value. Our employees are trained on a consistent basis to ensure best safe practices are in place and reduce any potential risks or hazards. Internal protocols are routinely reviewed and updated by our risk and safety departments to ensure the latest trainings and protocols are followed to ensure our employees can get home safely each and every night. Our employees follow the Brother’s and Sister’s Keeper motto, striving to achieve zero OSHA recordable incidents.
Safety Employee Well-being Environmental Sustainability Community Engagement
for
represents
results in days away from
11 Safety Employee Well-being Environmental Sustainability Community Engagement Supporting Client Safety Goals FieldNote provides the ability for real-time safety audits on crews, when noticing a trend, corrective actions can be taken sooner to prevent injuries before they occur. - Work with clients to develop safety audit and observation forms. - Real-time reporting gives clients the ability to see trends and take corrective action. - Identify areas of concern before incidents take place.
injuries or illness
injuries and illnesses are included
or transfer of duties.
All Wright Service Corp. (WSC) companies track and report incidents. At-fault accidents are tracked by company, with goals established reduction. These incidents and near misses are used in training materials to identify preventative actions to continue to enforce. Restricted or (DART) rate OSHA that work, duty, This is because only the more severe OSHA recordable in the DART
rate. INCIDENT0.00RATE RATEINCIDENTANNUAL Aggregated Annual Rates Annual Incident Rate Days Away Restricted or ClaimsTransferredperEmployee 0.000.000.00
A Days Away
Transferred
restricted
WSC’s information technology (IT) department is dedicated to cyber security and business continuity. In 2019, an information security team was created to improve our security posture and execute yearly strategic security roadmaps, updated annually; by doing so this maintains and strengthens our company’s ability to protect company and client data. The team conducts an annual comprehensive security assessment in tandem with monthly vulnerability scans and remediates identified issues. Our SIEM platform, AlienVault monitored 24/7/365 by ProCircular, is utilized to help improve our detection and prevention of attacks on our company’s equipment year-round. A security awareness program was launched in May of 2020. Employees undergo training to spot ‘phishing’ scams and other malicious emails or attacks. These fraudulent requests are sophisticated and can use known company contacts to lure others into sending funds to illegitimate recipients or compromise confidential data and information. On a monthly basis, employees will be tested internally and if the employee fails, they are required to go through additional training and in some cases meet with human resources (HR) and IT for performance improvement. As scams are ever-changing, training and tips are provided to arm our employees with the knowledge to be digital Brother’s and Sister’s Keeper and ensure we protect our family of companies and their employees. In 2022, WSC will continue to implement tools and training for increased company preparedness and due diligence against increasing cyber security risk. compared to a 73% industry average.
CYBER SECURITY TST 2021 cyber training completion monthly
hours executed on security topic training over the course of the year*. *Hours based on 8 employees hours of required annual cyber security training*.11.5388%
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Safety Employee Well-being Environmental Sustainability Community Engagement Safety: Continue with zero safety incidents. Security: In 2022, Terra Spectrum Technologies (TST) will undergo proactive security measures with a 3rd party audit. Working towards Systems and Organization Controls (SOC) II certification by 2025. SAFETY GOALS
Safety Employee Well-being Environmental Sustainability Community Engagement
EMPLOYEE WELL-BEING
Our employees create a rich work environment. Our family culture is what makes Terra Spectrum Technologies (TST) unique and attractive to the next generation of the workforce. At TST, we put our employees first by having creative freedom on projects while using the best tools available and having the support and confidence from leadership. This includes a safe, enjoyable, diverse environment that offers opportunities for professional growth within the company. As competition for talent grows, TST is committed to offering an attractive workplace to retain and foster talent.
2021 was a migration year for TST with upgrades to workplace processes to an improved digital infrastructure with the migration to Workday. This human capital management system launched in August 2021. This new platform will help recruit, hire and onboard new talent. In addition, Workday’s intuitive portal will enable employees to easily access their personal information via mobile device or computer. Launching this new HR platform will automate manual processes. This will allow for complete and increased reporting capabilities on workforce demographics in 2022. TST’s employee handbook outlines several employment policies, procedures and practices. This contains equal opportunity employment policies, a code of conduct policy, business ethics statement, a harassment policy and a protection against retaliation policy. Management and human resources staff have an open-door policy as well to report incidents and provide suggestions to improve the workplace.
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GENDER EMPLOYMENT TYPE &DIVERSITYINCLUSION STANDARDSETHICAL Female20% Male80% Full100%time FY2021 TST demographics 20% 20% 40% GENERATIONAL DISTRIBUTION ETHNICITY31-40 51-6021-30 41-50 Asian White 20% 80% EDUCATION DEVELOPMENT& TST employees are eligible for continuous education after one year of employment with an approved agreement. Tuition may be partially reimbursed for classes relating to any career goals or current position objectives. As the technology industry is ever changing, all employees are encouraged to partake in online and in-person trainings to keep their skills sharp. 20%
The ESOP enables employees to directly affect profitability and value and see the results. Employees have pride in the company and a vested interest in making sure the value of their account grows. The ESOP has also allowed the company to protect jobs and support the communities we work in.
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LEAD Program
Plan entry dates are April 1st or October 1st, following eligibility.
Health Insurance TST, a WSC company, offers medical with prescription coverage, dental, & vision insurance to all eligible non-union employees. Plans are offered either as individual or family. Family plans are not limited to the number of dependents. WSC pays a portion of these insurance fees to provide competitive premium rates for employee’s insurance packages. Tobacco free lifestyles save money ($312 annually or $26 monthly) on insurance plans and cessation programs are in place to seek help with quitting.
Following a nomination process, individuals who have shown they are dedicated to their career and growth within our family of companies are selected. WSC utilizes this program to give selected employees a comprehensive perspective of our family of companies, a platform for cross-company networking, and the tools to enhance their leadership potential. Most recently, senior technology consultant Nathan Jones completed the LEAD program and graduated in 2021. The latest class began their journey in June 2020 and graduated in November of 2021. This group of participants completed a total of 1,296 training hours in 2020, with another 336 in 2021.
Employees receive comprehensive benefits such as health insurance, wellness incentive programs, life insurance, disability, paid vacation time, traditional pre-tax Roth 401(k) retirement plan options and employees are part of profit sharing through an ESOP.
ESOP TST has been a proud employee-owned company since 2007. With shared ownership with WSC’s ESOP, helps promote a positive, unique organizational culture and supports company success. The ESOP is also designed to assist our employees with their retirement and provide them with a financial stake in the company. For our customers and partners, we are empowered to provide exceptional service and innovative solutions. At all levels of the company, you’ll be working with an employee owner – individuals who are invested in the success of the company and the quality of service we deliver.
The Employee Assistance Program (EAP) is a professional and confidential, short-term counseling service available to the employee and their immediate family. This benefit is a company paid benefit and is offered to the employee at no cost. Immediate telephone access to a counselor is available 24 hours a day, 7 days a week. Resources include up to three sessions for in-person appointments per separate issue per year, legal services, financial consultation, and eldercare resources.
Benefits TST, a WSC company, provides both full-time and part-time positions with a benefits package that far exceeds the industry standard.
EDUCATION AND DEVELOPMENT years of service of those eligible for the ESOP. OF SERVICE years6-10 25% years11-15 75%
Those in need can visit a doctor on their smartphone, tablet or computer from virtually anywhere and offered at no cost. Doctor on Demand offers no cost, virtual doctor visits with board-certified doctors who can treat most common medical conditions and prescribe medication.
Effective October 1st, 2017 WSC enacted an Automatic Enrollment Program, implementing an automatic 3% pre-tax 401(k) enrollment process for all eligible employees which increases contributions from salary pay by 1% each year until 10% is reached (opt-out available). This was enacted to ensure employees were taking steps for their financial security in the future.
Effective October 1st, 2015 WSC added a Safe Harbor Match Program to their 401(K) offering, matching 100% of the first 3%, plus an additional 50% of the next 2% employees would contribute to their retirement savings. The matching funds are placed in the ESOP account. Meaning, employees should contribute at least 5% annually to receive the full company match. These company-matched contributions are 100% vested immediately.
YEARS
The LEAD Program is another educational program offered by WSC that employees are eligible to take. This program is a two-year, WSC sponsored leadership, training and development program.
Retirement TST, as a WSC company, offers a comprehensive 401(k) retirement savings plan. Employees at least 18 years of age are eligible when they have completed one year of service with at least 1,000 hours.
continued FY2021
Safety Employee Well-being Environmental Sustainability Community Engagement Diversity & Inclusion: Increased reporting capabilities on workforce demographics in 2022 with Workday. Employee Well-being: Conduct a survey for total reward offerings and preferences to employees. EMPLOYEE WELLBEING GOALS
SUSTAINABILITYENVIRONMENTAL As a company in the environmental services industry, we strive to protect, preserve, and improve all ecosystems. We continue to reduce our footprints and promote carbon positive practices at our office, in our communities and the clients we Whenserve.working with clients, the Terra Spectrum Technologies (TST) team works efficiently with the software to provide sustainable options that fit our clients’ needs.
Safety Employee Well-being Environmental Sustainability Community Engagement
ENVIRONMENTAL SUSTAINABILITY 1M TREES ARE CURRENTLY MANAGED
Resource Use The TST team is efficient in their resource use. All employees’ office out of home offices and do not report to a physical office building. The Wright Service Corp. (WSC) corporate office is available as needed. TST has a small fleet with just one company owned vehicle. Like most technology companies, all functions performed are paperless reducing the amount of waste generated. BY
Environmental Software Benefits
19 Safety Employee Well-being Environmental Sustainability Community Engagement Best Management Practices - Collect data to monitor Key Performance Indicators (KPIs) for client’s best management practices. - Identify problematic species. - Execute remediation plans for diseased or dying trees. - Monitor the productivity of groups or individual users.
FIELDNOTE PLATFORM OVER
-
-
Biodiversity - Build forms to conduct studies on the biodiversity of flora and fauna. - Determine baseline and track the efficacy of pollinator habitat improvement projects. Monitor sites for invasive species. Conduct wildlife population surveys.
Clients have decreased their paper use by over 1,000,000 sheets of paper which is equivalent to reducing almost 11 tons of carbon dioxide equivalent (CO2e).
Biodiversity: Support clients in identifying areas and tracking pollinator habitat projects. Environmental Software Benefits: Continue to support clients with efficiencies that reduces the need for paper, additional labor and miles traveled for certain everyday work functions. Resource Use: Begin a greenhouse gases (GHG) inventory (following the GHG Protocol and Corporate Standard), with 2022 serving as the base year.
hours
SUSTAINABILITYENVIRONMENTAL GOALS active licenses work orders processed timesheets processed43,0001,3701.3M
Terra Spectrum Technologies (TST) supports activities that benefit our employees along with activities that add value to the communities where we live and work. Through monetary and in-kind donations such as labor or education, we’re able to support various causes and organizations that align with our values. TST takes pride in building and developing relationships with our employees, clients and our communities.
Safety Employee Well-being Environmental Sustainability Community Engagement
COMMUNITY ENGAGEMENT
Safety Employee Well-being Environmental Sustainability Community Engagement COMMUNITY ENGAGEMENT Giving Back TST recognizes the important role that charitable and non-profit organizations play in our local communities. TST encourages employees to lend their voluntary support by offering eight hours of paid volunteer time per calendar year, per employee. As with many others, COVID-19 limited the ability for participation. In the past several years TST has participated in Meals from the Heartland packing events, Ronald McDonald House events, and more. COMPANYReputationAND PROFESSIONAL MEMBERSHIPS The TST team encourages and supports employees to participate in related professional memberships. - Technology Association of Iowa (TAI) - Utility Arborist Association (UAA) - Arbor Day Foundation - Ducks Unlimited - Pheasants Forever CONFERENCES/EVENTS TST is an active supporter of Trees & Utilities, a UAA and Arbor Day Foundation Conference. Contribution: Increased opportunities for employees to partake in volunteer events as a company and encourage volunteer opportunities outside of work hours in 2022. Reputation: Encourage and support employees to participate in related professional memberships in 2022. Reputation: Continue to support the UAA and Arbor Day Foundation industry conference events in 2022. ENGAGEMENTCOMMUNITY GOALS
CLOSING Terra Spectrum Technologies (TST) and our employees strive to live out our values and will continue to improve our sustainable practices to ensure a safe and bright future for our employee owners. We’re committed to a better world for all, by investing in the communities we serve through innovation, integrity and teamwork. We want to ensure that the decisions we make today make a positive impact on our employees, clients, community and the environment. Safety Employee Well-being Environmental Sustainability Community Engagement
23 Safety Employee Well-being Environmental Sustainability Community Engagement An evaluation by EcoPractices®, a sustainability risk management tool from Sustainable Environmental Consultants, a Wright Service Corp. (WSC) subsidiary, in partnership with WSC. This report is intended to showcase the sustainability journey of WSC, and their family of companies, dedicated to recognizing their responsibility toward their mission, vision and values for their employee owners, partners, clients, and the Thispublic.preliminary Corporate Social Responsibility Report will be further expanded upon in the coming years to comply with the Global Reporting Initiative (GRI) standards. APPENDIX
t e r r a - s p e c t r u m . c o m © 2021 Terra Spectrum TechnologiesPO Box 773, Des Moines, Iowa 50303 | 888.280.1349
