Training Program

Over the years, Wright Tree Service has established many procedures and programs to help our employees work safe. As we often say, “Safety is everyone’s responsibility – we each own it.” We have dedicated staff to help support our safety program which includes safety supervisors for each division, safety managers and a risk management department that includes various administrators as well as the director of risk management. The backbone of our training program resides in our Safety Manual. Our Safety Manual contains all the necessary components for the field personnel to use in the performance of their daily tasks. Although the manual is very comprehensive, if there is any question regarding the training process , our specialized support staff is available to assist. It is our belief that it is not just the employee that is responsible for their safety, but that all employees of Wright Tree Service are involved in the safety of our employees. Each field crew member is required to obtain or provide evidence that they have completed a certified program in First Aid and CPR within 90 days of hire. All field personnel are trained in the proper completion of our Pre-Job Hazard Survey. This comprehensive document is to be completed at the beginning of each new job or when substantial changes in the job occur. The survey identifies hazards specific to the job site and what type of equipment should be used to ensure the safe completion of the task at hand. Wright Tree Service is committed to the “Brother’s and Sister’s Keeper” philosophy and provides training and recognition for completion of the program. It is important that our employees are watching out for each other and if a hazard is observed, it is brought to the attention of other coworkers.

General Foreperson (GF) School

GF School is a four-day program where Wright Tree Service employees participate in a variety of trainings and hands-on exercises to build a solid foundation to be more effective at their position. The goal of GF School is to educate and train our GFs to build a strong and productive workforce. The course is typically held at the Wright Tree Service headquarters in West Des Moines, Iowa. Due to the travel restrictions in place over the past year, we have adapted this program to offer a remote option and have also sent our training staff on location to facilitate the program.

During the course, attendees complete a total of 48 hours of hands-on class time, become OSHA 30 certified and are put through real field situations. Class sizes are limited to 24 attendees and there are five regularly scheduled classes per year.

GF SCHOOL TRAINING COURSE OVERVIEW

01

Electronic Communication Computer Skills

06

Practical Arborist Skills

05

Customer Service

02

Equipment Maintenance & Inspection

03

Fiance Accident Investigation Compliance

Public Speaking & Presenting 04

Project Manager (PM) School

PM School is a four-day program where project managers and supervisors from Wright Tree Service participate in training, exercises, and presentations to further develop skills in this leadership role.

Spring Safety Challenge

Each year, Wright Tree Service holds company-wide safety-focused challenges. Each challenge has a theme focused on safety, and throughout the weeks of the challenge, there are different categories within that theme. Employees are encouraged to engage, participate and submit information related to the various challenge activities. Prizes are awarded and employees are recognized for their contributions to the challenge. The challenge intends to be a reminder to put our “Brother’s and Sister’s Keeper” motto into action, which is a pledge our employees take to keep not only themselves safe but their fellow coworkers safe too.

Safety Awards: Lowest Incident Rate and Most Improved Incident Rate

Wright Tree Service western region and northeast region were awarded Wright Tree Service’s most prestigious safety awards from efforts in 2021. Western region, covering the Washington, Oregon, Idaho, Nevada and Arizona areas, received the most improved incident rate award. Northeast region, covering Maryland, Ohio, Pennsylvania, Maine and a portion of West Virginia, received the lowest incident rate award. These awards show each area’s dedication and commitment to safety.

TRAINING PROGRAM continued

Tailgate Safety Quizzes

Tailgate safety quizzes are weekly quizzes that cover a wide variety of topics. Some topics are informative, and others are designed to challenge the crew members to identify specific approved work methods which support safe working processes. All our crews are required to perform monthly aerial rescue training. Tailgates are supplemented with “Safety Stand-Downs” as the need arises to address issues of importance in a timely manner. We constantly have our safety supervisors in the field performing audits and training our field and management personnel if any errors or inconsistencies are identified upon their inspections.

Providing relevant training content is key to our program, and to ensure our employees are engaged we offer the following training programs: - Electrical Hazard Awareness Training - Stretch & Flex Program - Hazard Communication & Pesticide Application - Job Briefing Procedure - Heat Illness Prevention - Fire Prevention Fall Protection

Wright Service Corp. University

Wright Service Corp. University (WSCU) is an online learning platform used to document, track, report and deliver customized training that will help our employees learn skills and provide training essential to their role. LinkedIn Learning is one of our primary training content providers that is integrated with WSCU. LinkedIn Learning provides online courses from industry experts with topics that range from business, creative and technology. Training opportunities include: - Remote Work Foundations - Time Management: Working from Home - Office 365 Teams - Word Quick Tips - Productivity Tips: Finding your productive mindset - Managing Stress for Positive Change - Managing Your Time

UNIVERSITY

Skills Assessments completed in WSCU on Approved Work Methods (AWM):

3,161

written tests completed by Wright Tree Service employees.

4,341

field tests completed by Wright Tree Service employees.

Industry Certifications

- In 2021, Wright Tree Service had 142 ISA certifications. In support of our employees ISA certification journeys, Wright Tree Service offers various continuing education units (CEU) through weekly tailgate safety trainings. - Wright Tree Service employees are also Tree Care Industry Association (TCIA) Accredited. The TCIA Accreditation is a third-party consumer confidence verification program administered by the TCIA. This accreditation helps consumers identify qualified tree care companies who conduct business in a safe, legal and ethical manner.

Wildfire Trainings

ANNUAL MANAGEMENT LEVEL WILDFIRE TRAININGS A series of online trainings are given annually to management, general foreperson and up, in each division by a third-party contractor, Anchor Point. The content of the training is developed by the WSC Wildfire Mitigation Manager, Frank Archuleta and Anchor Point CEO, Rod Moraga.

The training covers the following topics: - When do wildfires start - How do wildfires start / wildfire prevention - Wildfire behavior - Wildfire set up (fire briefing and fire tools) - Wildfire suppression

MONTHLY WILDFIRE POTENTIAL COMMUNICATIONS The monthly forecast covers predicted conditions in the U.S. and Canada. The forecast for the U.S. comes from the National Interagency Fire Center, Predictive Services. They issue a monthly report that shows Significant Wildland Fire Potential for the next four months. The forecast for Canada comes from the Natural Resources Canada website, on their page that forecasts monthly and seasonal weather. These monthly risk reports are shared with Wright Tree Service staff in North America, as well as some clients upon request.