Education & Development

Learning Management System

Wright Service Corp. University (WSCU) is a learning platform that documents and tracks your online training. WSCU creates the ability to reach every employee in the company who has a company email for training and continued learning. Topics include management, leadership, customer service, productivity, tips and tools, and more. The Training and Development Department have increased course offerings significantly in the Learning Management System (LMS). More than 8,000 LinkedIn Learning courses are available to employees.

In addition, new employees will be assigned training on WSCU to review topics such as:

‒ Harassment and discrimination

‒ ESOP

‒ True Colors

‒ Customer service

‒ Timesheet tracking

‒ Retirement savings, and enrolling in a 401(k) or Roth

‒ Accessing the company clothing and apparel store

Highlights

‒ Added over 2,000 available titles, including 400+ Spanish language courses

‒ New subjects added include technology, leadership and communication

‒ Increased training hours completed in WSCU by 94% in 2021 compared to 2020 (2021 - 2,938 hours, 67,079 LinkedIn Learning Videos)

Onboarding

The Training and Development Department leads a two-part orientation session for all corporate office new hires. In a new hire’s first week, they’ll take a deeper dive into each of our family of companies and their history, the company structure, touch on various policies, review available learning on WSCU, benefits and resources. The second session takes a deeper dive into the WSC culture, mission, vision, values, ESOP, setting personal and professional goals, events the employee can look forward to and a mini–True Colors workshop.

98

HOURS OF WSC ORIENTATIONS CONDUCTED

32

HOURS OF IN-PERSON CUSTOMER SERVICE TRAINING

True Colors

True Colors® is a personality assessment is used to boost interdepartmental and team cooperation. Each employee completes a survey and is given a portfolio with potential strengths, weaknesses, and strategies for communicating with people of different personalities. This improves employee self-awareness and conflict resolution. Three employees are certified True Colors facilitators.

435.5

HOURS OF TRUE COLORS TRAINING

373.5

HOURS IN-PERSON & 62 HOURS VIRTUAL

Individual Development

Training and Development offers companies and departments with individual development options based on needs and desires. For example, several sessions were held across companies focusing on presentation skills for the virtual setting. In 2021, Being Remarkable by Paul Axtell was offered for individual development for leadership learning with 13 participants, totaling 116 hours. Additional leadership and professional development training programs and mentorship opportunities are available for employees.

LEAD Program

The LEAD Program is an 18-month, WSC sponsored leadership, training and development program. Following a nomination process, individuals who have shown they are dedicated to their career and growth within our family of companies are selected. We utilize this program to give selected employees a comprehensive perspective of our family of companies, a platform for cross-company networking, and the tools to enhance their leadership potential. Since the program’s inception, sixty-one employees have graduated from the program. The latest cohort, which took place 100% virtually except for their final session leading to graduation, concluded their journey in November 2021 and completed a total of 1,632 training hours.

Although the LEAD Program has continued to evolve over the years, the foundation of the curriculum has remained the same with a mix of:

‒ Online learning

‒ In-person and virtual sessions

‒ A job shadow

‒ Mentorship program

‒ Book review

‒ Dale Carnegie course

‒ Capstone article and presentation

LEAD Highlights

62

Graduates Since Program Launch

61%

Graduates Promoted Since Graduating

89%

Graduates Remained with WSC Family of Companies

Tuition Reimbursement

Tuition reimbursement is available to WSC employees pursuing further education aligned with their current or future career goals.