TRAINING & EDUCATION OPPORTUNITIES

Learning Management System

Wright Service Corp. University (WSCU) is a learning platform that documents and tracks your online training. WSCU creates the ability to reach every employee in the company (who has a company email) for training and continued learning. Topics include management, leadership, customer service, productivity, tips and tools, and more. The training and development department has increased course offerings significantly in the learning management system (LMS) since 2019. More than 8,000 LinkedIn Learning courses are also available to employees.

In addition, new employees will be assigned training on WSCU to review topics such as:

- Harassment and discrimination

- ESOP

- Customer service

- Timesheet tracking

Lunch and Learns

1,750

Hours in LinkedIn Learning

35,510

Videos Completed in LinkedIn Learning (Most viewed Content Areas: Microsoft Teams, Customer Service and Meeting and Email Etiquette)

- Retirement savings, and enrolling in a 401(k) or Roth

- Accessing the company clothing and apparel store

7,790

Skills Assessment Completed – Increasing by 146% over 2021.

6,524 the True Colors training, completing a total of 271 hours. The sessions vary from 90 minutes to three hours.

Field Tests Completed – Increasing by 50% over 2021.

Executive Leadership Development Program

WSC provides the Executive Leadership Development Program (ELDP) to higher-level managers or recently appointed executives within our family of companies via nomination by an executive. Participants are ambassadors for our family of companies, demonstrate leadership in their daily interactions, and are deeply committed to personal growth and development. During this three-year program, participants complete a detailed 360 assessment, then receive results and interpretation from a leadership coach with support from their appointed executive sponsor. They use the opportunities from their 360 to create an individual development plan that includes coursework from a variety of providers, mentoring, coaching and job shadowing.

Lunch and learns were reintroduced in May, hosted by the Training and Development Department once a month. They focus on content in the areas of business knowledge within our family of companies (finance, strategic planning) and interpersonal skills that improve operational performance.

Individual Development

The training and development department offers WTS individual development options based on needs and desires. Additional leadership and professional development training programs and mentorship opportunities are available for employees.

True Colors

The True Colors Personal Awareness & Success training guides participants through concepts of self-awareness and effective communication. This fun, interactive workshop helps individuals better understand themselves and others. It creates a common language, providing a foundation for genuine relationship building and honest dialogue.

In 2022, 117 employees across WSC’s family of companies participated in

In 2022, there were eight ELDP graduates with two from WTS. These individuals represented five companies within our family of companies. Participants culminated the program by providing a detailed capstone presentation to the Wright Board of Directors and Executive Team, demonstrating the impact of their applied development on the organization in the areas of process improvements, efficiency gains, advanced effectiveness, human resource enhancements, and revenue saved or earned.

LEAD Program

The Leadership Education and Development (LEAD) program is the preeminent leadership development program offered by WSC. The program currently takes place over the course of 18 months and consists of:

- Facilitated, in-person sessions at WSC headquarters in West Des Moines, IA

- Job shadow opportunity

- Participation in mentor program

- Capstone project and presentation

Participants are nominated by leaders within the WSC family of companies. Nominators advocate for their nominee by illustrating that person’s leadership capabilities through real life examples. Nominations are carefully reviewed and selected by committee. Whether selected or not, getting nominated indicates that your leader believes in your leadership abilities.

In the last cohort, 16 WTS employees (including WTSW) were selected.

Women of Wright

WSC held the first Women of Wright Workshop in 2022. The goal was to connect, educate, and empower women in our family of companies by providing a community that can inspire and strengthen the voice of women in the industry.

Seven WTS employees participated in the 2022 workshop. Of those ladies, six divisions were represented across the United States, Puerto Rico and Canada.

Translation Program Committee

As we strive for continual improvement, we realized a need for consistent, high-quality professional translations for our workforce, customers and clients. Through a process of evaluating multiple vendors, our Translation Program Committee of eight employees, found a translation service company who met all of our needs, now and into the future.

They provide Spanish and French-Canadian translations, and many more. Employees are able to request translations through our shared services department liaison for items such as and not limited to:

- Internal communications –brochures, postcards, newsletters

- Recruitment advertisements

- Procedures/training materials –operations, compliance, software

- HR materials – policies, forms/ applications, benefits

- Public-facing or external use documents

- E-learning content

- Video and closed captioning/ subtitles

- Websites

The liaisons handle the process of submitting requests to our vendor and provide estimates before submission. A full policy and a company glossary were provided to the translation service company to ensure branding and consistent translations – both can be found on our company intranet.

Health And Wellness

Benefits

WTS provides both full-time and part-time positions with a benefits package that far exceeds the industry standard. Employees receive comprehensive benefits such as health insurance, wellness incentive programs, life insurance, disability, vacation and sick time, bereavement, identity theft protection, traditional pre-tax and Roth 401(k) retirement plan options, and employees are part of profit sharing through an ESOP.

Health Insurance

WTS offers medical with prescription coverage, dental, and vision insurance to all eligible non-union employees. Plans are offered either as individual or family. Family plans are not limited to number of dependents. The company pays a portion of these insurance fees to provide competitive premium rates for employee’s insurance packages. 1,949 employees in the U.S. and Puerto Rico were enrolled in health insurance with the company, with 56% enrolled individually and 44% with a family plan.

The Employee Assistance Program (EAP) is a professional and confidential, short-term counseling service available to the employee and their immediate family. This is a company paid benefit and offered to the employee at no cost. Immediate telephone access to a counselor is available 24 hours a day, 7 days a week. Resources include up to three sessions for inperson appointments per separate issue per year, legal services, financial consultation, and eldercare resources.

Those in need can visit a doctor on their smartphone, tablet or computer from virtually anywhere and offered at no cost. Doctor on Demand offers no cost, virtual doctor visits with board-certified doctors who can treat most common medical conditions and prescribe medication.

Total Rewards Survey

The Benefits Team conducted a total rewards survey in May 2022. All fulltime, non-union employees across all U.S. companies were encouraged to participate. Email communications were sent to 2,400 unique email addresses. 600 people participated in the survey and submitted responses.