9I. Performance Measures

Performance measures have become the backbone of successful organizations. The Department will use the template provided here to develop three to five key performance measures for each line of service, including but not limited to, cost recovery, program service delivery, facility maintenance, and marketing and technology solutions to determine and, in turn, communicate the level of success they are achieving on an annual basis.

LINE OF SERVICE

ACTIVITY GOAL (WHAT, WHOM, WHY?) INPUT (BUDGET AND RESOURCES) OUTPUT (END PRODUCT-VOLUME) EFFICIENCY (UNIT COST) EFFECTIVENESS (SERVICE QUALITY)

FACILITY MAINTENANCE DETERMiNE, THEN STRiKE THE OPTiMUM BALANCE BETWEEN RESOURCES NEEDED TO MAiNTAiN FACiLiTiES AND FACiLiTY OPERATiON TO MiNiMiZE UNPLANNED CLOSURES

PROGRAMS & SERVICES PROviDE FEE ASSiSTANCE TO LOW-iNCOME/ MARGiNALiZED TRACY RESiDENTS TO MAXiMiZE THEiR PARTiCiPATiON iN PROGRAMS AND SER viCES PROviDED BY THE DiviSiON

BUSINESS SERVICES PROviDE AND MANAGE TECHNOLOGY SER viCES THAT AiD THE COMMUNiTY iN CONvENiENTLY REGiSTERiNG FOR PRODUCTS AND SER viCES ONLiNE iNCLUSivE OF ALL OPERATiONAL COSTS: STAFF, UTiLiTiES, PM, ETC AS WELL AS LOST RE vENUE.

Source: PROS Consulting, 2019.

# OF DAYS OF UNPLANNED CLOSURES DUE TO MAiNTENANCE

COST PER DAY OF FACiLiTY CLOSURE (iNCLUDES FUNDS EXPENDED TO RE-OPEN FACiLiTY AS WELL AS LOST RE vENUE)

UNPLANNED CLOSURE DAYS AS A % OF TOTAL ANNUAL OPERATiNG DAYS

FUNDiNG PROviDED # OF LOWiNCOME/ MARGiNALiZED TRACY RESiDENTS THAT RECEivED FEE ASSiSTANCE

COST/FUNDiNG PER PARTiCiPANT

FEE-ASSiSTED PARTiCiPANTS AS % OF TOTAL PARTiCiPANTS

RESOURCES REQUiRED TO MANAGE AND MAiNTAiN ONLiNE SER viCES

# OF ONLiNE REGiSTRATiONS SUCCESSFULLY PROCESSED

COST PER SUCCESSFUL ONLiNE REGiSTRATiON

ONLiNE REGiSTRATiONS AS A% OF TOTAL REGiSTRATiONS

ONLiNE REGiSTRATiON COSTS AS A% OF TOTAL REGiST RATiON COSTS