Chatbots, Voicebots

Driving the conversations in enforcement

Immersive customer technology & services for process automation that includes Chatbots and now Voicebots.

Listening, learning to understand and work with customer for better outcomes and case resolution.

From the leader in debt and enforcement customer engagement services Telsolutions.

Using intuitive customer communications to enhance income and recoveries.

Adopting behaviour automation to create efficiencies & positive outcomes.

Telsolutions – Alwaysgoalittlefurther www.telsolutions.co.uk

At the beginning of 2020 the Home Office launched the Ask for ANI (Action Needed Immediately) domestic abuse codeword scheme to help victims access emergency support from the safety of local pharmacies. This encourages victims of domestic abuse to come forward and approach a trained organisation who will know that the person in question, requires immediate assistance or sanctuary.

When a victim comes forward, and uses the codeword, staff are trained to take the victim to a private room/safe space where they can call the police, domestic abuse helpline or a family member, friend or perhaps even a solicitor.

The enforcement industry, as a whole, visits thousands of properties daily. Sometimes the properties that we are visiting are the most vulnerable homes in our society. For one reason or another, these people haven’t engaged with the enforcement provider to notify them of their vulnerability, and