2 minute read
King of the Hill
The Clubs of Kingwood’s Facility Named C+RB’s
2023 Top Ranked Aquatics & Pools Program
C+RB Editorial Report
“WE LOVE THAT we have something for everyone, from young to old.”
That’s how The Clubs of Kingwood General Manager Patrick Pettit describes the aquatics and pools program offered at the facility in Kingwood, Texas. The variety of activities certainly played a key role in the Clubs of Kingwood earning a top ranking in the Club + Resort Business Top Ranked Aquatics and Pool Recognition Program.
“We are excited, proud of our club and truly appreciate the recognition,” Pettit says. “Our aquatics and pools facility complements the rest of our world-class amenities very well.”
The Clubs of Kingwood offers a water park with five separate pools.
“With five distinct areas, our water park is a haven of relaxation and fun for the entire family…While most private clubs have a swimming pool, we have an adult pool (heated and open year-round), a slide pool with two-story slides, a family pool with two diving boards, a lazy river and a splash pad for the little ones,” Pettit explains.
The Clubs of Kingwood provides swim lessons for children of all ages, hosts birthday parties for youngsters, offers culinary creations and craft cocktails from its Kahuna Cafe’ and Field Bar, and cabanas with poolside service.
Pettit notes the water park offers activities that range from relaxing to exhilarating, as well as ones that allow family members to connect with one another.
“For thrill-seekers, our Big Kahuna water slide and landing pool offer an exhilarating experience that sets our water park apart,” Pettit says. “Our family pool and diving area is ideal for families looking to bond over a refreshing swim, while our Lazy River provides a tranquil escape from the hustle and bustle of daily life.”
Human connection is important to the club, with Pettit saying the goal is to serve as “a home away from home for members.” With that objective in mind, Pettit says the club last year made a major change in its lifeguard program following what he describes as “a less than optimal water park summer season in 2021.”
For 2022, the club switched from using contracted lifeguards to hiring lifeguards who were club employees. Although this set-up was more expensive, Pettit says the switch paid off because it improved the members’ experience.
“Our fall members survey confirmed that out of all areas of the club, the water park experience was the most improved over the previous year,” Pettit reports. “Enrolling the lifeguard team into our club’s service culture along with the drive to become the friendliest private club in our market, paid dividends in elevating the member and employee experiences at our water park to reach the levels in other areas of the club.”
Improving member experience is an ongoing process.
“Our talented and dedicated team is focused on continuous improvement in all areas – people, product and programming and are very appreciative of our Fitness & Racquet Committee and Board of Governors who provide valuable input on ways to improve the member experience,” Pettit says.
The water park is part of a facility that offers 90 holes of championship golf, 23 tennis courts, six pickleball courts and a fitness and sports center. More than 70 complimentary group exercise classes and multiple fee-based classes are offered. There are 10 dining rooms and banquet facilities that host everything from intimate dinners to large events.