19 minute read
How Unifying the Team Will Improve the Club
Christopher Park, Executive Chef of Wycliffe G&CC (left) with Rob Martin, CCM, CAM, General Manager/COO.
As Wycliffe G&CC evolves its offerings and refines its capabilities, retaining a unified, team-based culture will be critical.
By Joanna DeChellis, Editor
ROB MARTIN, CCM, CAM, General
Manager/COO of Wycliffe Golf & Country Club (Wellington, Fla.), has spent his entire career in the club industry and has worked at some of the best clubs in the country, including Grandfather Golf & Country Club (Linville, N.C.), PGA National Resort & Spa (Palm Beach Gardens, Fla.), and River Oaks Country Club (Houston, Texas).
Having worked in all parts of a club, Martin knows the importance of having a unified team led by strong, humble individuals. He was instrumental in hiring the club’s Executive Chef, Christopher Park. Together, they function with a millennial mindset trained to unite not just the front and back of the house, but the entire club.
C2C: What is the relationship like between you and Chef Park?
RM: Just before I became General Manager, the previous chef had left for the restaurant world. One of my first hires was for an Executive Chef. I was looking for someone who could help to take us in a new direction. I wanted someone with club experience, but who was hungry for their first Executive Chef role.
C2C: What made Chef Park stand out?
RM: His resume was impressive. He began his career at a Marriott Hotel and worked at high-volume, quality operations, including the Breakers Hotel, BallenIsles Country Club and Ibis Golf & Country Club. He was motivated to become an Executive Chef, but no one had given him his big break—until he came to Wycliffe in 2017.
I saw a lot of similarities between myself and him. I suspected we would get along very well and be able to do some impressive things together. He made it to the final two, and then he knocked the tasting “out of the park” and we offered him the job.
C2C: What did he prepare for the tasting? RM: He did a play on meat and potatoes, with Tomahawk steaks on a wooden board
with bone marrow and mashed potatoes. There was a fresh bread display, too. He took such a simple concept and made it a “wow” dish. We were all blown away.
C2C: How has he emerged as a leader over the past four years?
RM: He has performed far beyond our expectations, especially through the pandemic. He’s humble and steady but not afraid to take calculated risks. He’s beloved by the membership and the team. He’s taken the culture of the culinary department to a whole new level.
C2C: What have been some of the biggest changes you’ve made to the program together?
RM: We’ve developed a team atmosphere and Chef has worked hard to promote from within. For example, we had a grill room supervisor who has worked into an Executive Sous Chef role.
We’ve rebranded each restaurant with a new name and logo, and chef was instrumental in that process. And we created a really beautiful employee dining space.
C2C: You named that space “Hyve” and it mirrors your newly renovated Spa & Fitness Center that’s named “Thryve.” How big is the employee space, and what was there previously?
RM: It’s about 3,500 sq. ft., and it was basically a much smaller breakroom and storage area. The project allowed us to expand the footprint, use reclaimed materials from a larger renovation, and leverage the capabilities of our in-house team to create a space that is not only very functional, but also rejuvenating, warm and inviting.
C2C: Was Chef involved in the design phase?
RM: Absolutely. It was mostly Chef Park, myself and the club’s Director of Engineering, Mark Jacobson. Initially, Chef was concerned about losing storage space. But when he saw what we could do if we moved a wall and relocated some of the items that were in there previously, he ran with it. He was instrumental in sourcing the equipment for the buffet line and creating a design and layout that would allow our team to be creative in what we can offer one another.
C2C: What’s on the menu at Hyve?
RM: There’s a soup of the day, a salad station, smoothies, shakes, and comfort options. We try to offer a range of choices, much like we do for our members.
C2C: Beyond this space, what have been some other notable changes to the culinary side of the operation?
RM: Chef has improved almost all elements of the culinary program, whether that’s been in reducing waste, sourcing higher-quality products, using local seafood or offering more creative specials. We also introduced a food truck trailer, to help with grab-andgo and outdoor dining programs.
C2C: Did you build or buy the truck?
RM: We had it custom-built for about $50,000 and we designed it so we could change the menu pretty easily. It will continue to play an important role well beyond COVID, especially for events and happy hours.
C2C: You completed an $18 million renovation (see “’Rolling Renovation’ Keeps Wycliffe G&CC on the Move, C+RB, April 2020) not too long ago. What are the highlights of what you accomplished in F&B through that project?
RM: We added a formal dining room, Flavours, as well as the social hub of the club, The Cliffe. Also, our outdoor Pavilion and expanded Grille Terrace give us various options for outdoor dining. We can seat about 180 people out there with social distancing, so we invested in a lot of outdoor furniture. The membership is deeply grateful that we had the foresight to create so much outdoor space for them.
C2C: What’s ahead for Wycliffe in the next few years?
RM: We are going to focus on how best to use our new clubhouse and create events that are meaningful and well-executed. We’ll continue to explore technology to be efficient and cutting-edge. We’ll also evolve our to-go and takeout programs, and improve sustainability initiatives.
My goal is to continually improve what we offer our members and our team. That’s what separates us—service quality with an innovator’s touch--and that’s what will continue to propel us forward in the coming years. C+RC
�������� �������� T����� + C�����
Park It Here
Product: Park Avenue Stacking Wood Chair Features: ▶ Stacks 10 chairs high ▶ Unmatched 20-year warranty ▶ Custom-made in the USA ▶ Available with or without arms ▶ Sustainable solid hardwood frame ▶ Eusti s Joint constructi on for added durability
Eustis Chair
www.eusti schair.com
Tables for All
Product: Picnic-Style Tables Features: ▶ A purpose-driven modern collecti on of picnic and event-style tables ▶ Designed to be acti vated between indoor and outdoor use ▶ Eff ecti vely outf it outdoor dining, venue or recreati onal spaces ▶ Made in the USA and constructed with domesti cally sourced high-grade aluminum ▶ Protected with durable UV powder-coat fi nishes to withstand inclement weather ▶ Opti onal sublimated surfaces available to customize any setti ng, space and landscape
Southern Aluminum
800.221.0408 www.southernaluminum.com
Stack the Deck
Product: Lennox Stacking Dining Chairs Features: ▶ Comfortable wrought-iron outdoor furniture made in the USA ▶ Stacks four high for easy storage ▶ Can be used with or without a cushion ▶ Five-step powder-coati ng fi nishing process and outdoor foam and fabrics provide durability ▶ Modern design perfect for poolside dining spaces
OW Lee
800-776-9533 Sales@owlee.com
Level Up
Product: Table Bases and Equalizers Features: ▶ Eliminate wobbly and misaligned tables in virtually any situati on ▶ FLAT® self-stabilizing table bases adjust to uneven surfaces automati cally ▶ More than 40 styles of tables to suit a range of indoor and outdoor hospitality More than 40 styles of tables to suit a range of indoor and outdoor hospitality environments ▶ For country clubs and leisure faciliti es with existi ng wobbly tables, FLAT® For country clubs and leisure faciliti es with existi ng wobbly tables, FLAT®
Equalizers are an ideal retrofi tt able soluti on ▶ FLAT® Equalizers replace a table’s existi ng screw-in feet and stabilize the table FLAT® Equalizers replace a table’s existi ng screw-in feet and stabilize the table following a gentle press on the table top
FLAT
A��������
I���������
First Impressions
Product: Durable Podiums Features: ▶ Personalized podiums help to set the tone for members and guests from the moment they arrive ▶ Four standard designs ▶ Three material combinati ons ▶ Multi ple plasti c colors ▶ Personalized logo opti ons available ▶ Shelved storage space ▶ Umbrella-ready opti ons (umbrellas sold separately) ▶ Lid compartments (on certain models) ▶ Contact your Landmark rep today to meet your branding needs
Landmark Golf Course Products
888-337-7677 • www.Rinowood.com
X Marks the Spot
Quick Dry
Product: QD4P Equipment Dryer Features: ▶ Insulated heated cabinet effi ciently dries up to four pairs of athleti c shoes ▶ Standard 500 Watt s, 120 Volts, 4.5 Amps ▶ Provides quick heat with a high/low temperature switch, ranging from 120°F (49°C) to 160°F (71°C) ▶ Black powder-coated aluminum outer panels, fi berglass insulati on, stainless-steel interior, .060 stainless-steel base plate ▶ Comes standard with two chrome-plated wire grids ▶ Clear easy-open side-by-side doors with magneti c latches ▶ Includes 1” adjustable legs ▶ Fits easily on a countertop or table ▶ Weight: 73 lbs.; Height: 23-3/8”; Depth: 20-1/8”; Width 22-1/2” ▶ One-year parts warranty
Cres Cor
www.crescorsport.com Product: Royal Basket X-Frame Folding Hamper Cart Features: ▶ Great for storing and transporti ng towels, laundry and more ▶ Several color opti ons available in solid vinyl or mesh material ▶ Removable, super-strong liner ▶ Easy to clean ▶ Collapsible, lightweight 1” steel tubular powder-coated frame ▶ Made in the USA
Duffy’s Tri-C Club Supply
www.duff ystric.com P��S���
Power Polo
Sustainable, Green Cleaning
Product: Earth-Friendly Products Features: ▶ For nearly half a century, EFP has created sustainable cleaning products ▶ Formulated with ingredients that are safer for people and the planet ▶ From laundry soap to glass and counter cleaners, EFP has everything your club needs ▶ A natural clean at a price you can aff ord Product: Allover Chevron Golf Polo Features: ▶ 92% Polyester/8% Elastane ▶ Jersey fabricati on is soft and smooth, providing comfort for the wearer ▶ Stretch to give full range of moti on ▶ Opti Dri™ wicks away moisture ▶ Swing Tech™ ▶ UPF 50 sun-protecti on fabric ▶ Short-sleeve ▶ Machine wash ▶ Available in Big & Tall
Fore Supply Co. Callaway
I���������
Raining Rotors
Product: 702/752 Series Electric and IC Rotors Features: ▶ Faster, easier adjustments ▶ Fewer parts to simplify both maintenance and inventory ▶ Off er fl exibility and numerous other benefi ts ▶ New self-adjusti ng stator eliminates the need to change stator confi gurati ons when switching out nozzles ▶ Delivers consistent rotati on speeds that opti mize performance ▶ Off er a wider range of throw, which gives superintendents greater installati on fl exibility and fewer parts to stock ▶ Opti on of setti ng 552 and 752 rotors at full-circle or part-circle arcs with the turn of a screw, thanks to Rain Bird’s Rapid-Adjust
Technology ▶ The rotors’ MemoryArc feature retains two part-circle arc setti ngs, so the rotors can be switched from full- to part-circle operati on in seconds ▶ A Seal-A-Mati c™ (SAM) check valve provides 17 feet of holdback, keeping lines charged with water and preventi ng low-head drainage ▶ Top-serviceable access to the rotors’ components makes maintaining them faster and easier
Rain Bird
www.rainbird.com/golf
T���������
This Cat Loves Water
Product: Lynx 7.0 Central Control System Features: ▶ Improved monitoring functi onality ▶ Enhanced diagnosti c capabiliti es ▶ 14th iterati on of the operati ng system has an emphasis on conti nuous improvement ▶ Seamless compati bility with Lynx Smart Modules ▶ Automati cally identi fy individual smart modules aft er the initi al installati on process ▶ Runti me controls to the second and measures inputs to 1/100th of an inch ▶ Upgraded operati ng system can retrieve voltage and amperage data, which is crucial to understanding the overall health of the irrigati on system ▶ Deciphering diagnosti c informati on is also streamlined when using the new express mode
Toro
www.toro.com
Reservations for All
Product: FlxRez Reservati on System Features: ▶ Reservati on systems for all areas of the club ▶ Aquati cs/pool ▶ Fitness centers ▶ Driving ranges ▶ Golf simulators ▶ Spas and barber shops ▶ Tennis, pickleball, handball, bocce, etc ▶ Gyms and basketball ▶ Trap and skeet ranges ▶ Electronic scorecards (mobile app) ▶ and more
ForeTees
www.foretees.com
The End of Radios
Product: Relay+ Features: ▶ Connects over WiFi and cellular network for seamless coverage across your course ▶ Eliminates the need for repeaters ▶ Relay survives anything from drops in water to drops on concrete ▶ Small, lightweight—no protruding, breakable parts like antennas ▶ Fewer repairs and replacements translates into more savings ▶ Talk in groups or in 1:1 private conversati ons ▶ Create unlimited channels ▶ Wired- and Bluetooth headset-capable ▶ Use the Relay dashboard to track, manage and even communicate with your team
Relay
www.relaygo.com
PRODUCT SHOWCASE T���� + U��������
California Cool
Product: 8.5-ft Pagoda Umbrella with Sunfl ower Yellow Sunbrella Fabric Features: ▶ Commercially rated aluminum two-piece pole (2mm pole wall thickness) ▶ Reinforced fi berglass ribs (9.7mm diameter) ▶ Push-open system with stainless-steel pin stopper ▶ Sunbrella Sunfl ower yellow fabric ▶ Aluminum hubs and fi nial cap
March Products Inc.
909-622-4800 • Sales@marchproducts.com www.marchproducts.com
Shade the Rays
Product: Ocean Master Max Nauti cal Teak Features: ▶ Uniquely reinforced mast sports an aluminum spine, adding strength ▶ Mast also aff ords the integrati on of an internal telescoping crank-lift system ▶ Crank assists with an easy open while the telescoping elements allow for unobstructed closure over the furniture below ▶ Responsibly harvested teak of the highest grade will gracefully develop a gray pati na over the long life of the product ▶ Expertly cured, the teak sourced for each umbrella has necessary natural oils locked in, to protect from dry rot and splintering ▶ The natural teak used throughout the hubs, ribs and struts marry with polished metal elements, adding elegance and a nod to our aluminum roots
TUUCI
www.tuuci.com
G��� C���
A Better Battery
Product: Trojan Moti ve T875-AGM Batt ery Opti on Features: ▶ Later this year, Moti ve T875-AGM batt eries by Trojan will be available as an opti on to company’s standard fl ooded lead-acid (FLA) batt eries ▶ These AGM batt eries are protected by a “Life of the
Lease” warranty ▶ Do not require watering—making maintenance worry-free ▶ Moti ve T875-AGM batt eries have a shorter charging ti me than standard FLA batt eries ▶ Manufactured from 98% recyclable materials
Yamaha Golf Car Company
www.yamahagolfcar.com
Give Me Liberty
Product: Liberty Golf Cart Features: ▶ Industry’s fi rst vehicle to off er four forward-facing seats in a compact, golf car-sized footprint ▶ Powered by a high-performance, zero-maintenance
Samsung SDI lithium-ion batt ery system ▶ Extensive storage space with a shorter wheelbase than other industry models with four forward-facing seats ▶ Off ers enhanced maneuverability and a ti ghter turning radius compared to competi ng vehicles ▶ Choose from a variety of accessories that att ach to the
Liberty’s 2-inch rear universal hitch receiver, including a cargo storage holder or golf bag holder ▶ Releases zero emissions, requires no batt ery maintenance, and is backed by an eight-year batt ery warranty ▶ Charges faster and more effi ciently than vehicles equipped with traditi onal lead-acid batt eries ▶ Off ered in two tailored packages:
Commuter and
Explorer
E-Z-GO
www.ezgo.com
F��� + B�������
Down-Under Delight
Product: W.Black Australian Wagyu Features: ▶ The natural Wagyu earthy-caramel sweetness shines through.
A silky texture, rich in good fats, Omega 3 and Oleic acid.
The white grain-based diet allows the unique fl avor profi le to shine ▶ Independently graded using the AUS-MEAT Australian grading system that provides rigorous independent grading.
Customers can be confi dent in the consistency and integrity that W.Black delivers every ti me ▶ Uti lizing a unrivaled lineage of full-blood Wagyu Sires.
Geneti cs are DNA-tested for marbling, eye-muscle area and growth rate, to deliver superior Wagyu catt le ▶ Only the fi nest catt le are chosen. Twelve months spent roaming on natural pastures, before a 400-day bespoke
Japanese white-grain diet
W.Black Australian Wagyu
256.749.3987 www.wblack.com.au
Creamy Creation
Product: Chocolate Mousse Mix Features: ▶ A dry mix containing Dutch process cocoa and other fl avorings ▶ Yields a smooth creamy mousse with an appealing chocolate fl avor ▶ Kosher ▶ Made in the USA ▶ Prepared product must be kept refrigerated or frozen ▶ Shelf Life—12 months. Prepared Product: 4-7 days, refrigerated ▶ Ingredients—sugar, cocoa powder (processed with alkali), sodium alginate, calcium lactate gluconate, sodium phosphates, dextrin, salt, and vanillin
RC Fine Foods
Great Balls of Butter
Product: Premium Butt er Balls Features: ▶ Market leader in premium shaped butt ers ▶ Made with smooth, creamy European-style butt er ▶ These shapes have been a hallmark of the fi ne-dining experience for decades ▶ Ideal for weddings, special events, or your daily menu ▶ Your members will know that you have thought of everything when you serve these extraordinarily shaped butt ers
Butterball® Farms Butter
www.butt erballfarms.com
T����T��
Satin Dining
Product: Sati n Band Damask HD Features: ▶ Elegant Damask napkins and tablecloths ▶ HD (high-defi niti on) patt ern with bold, disti nct color eff ect and high contrast ▶ Available in a range of colors and standard sizes ▶ Easy-care 100% polyester ▶ Wrinkles litt le to none when handled properly ▶ Spun/fi lament fabric for soft , cott on-like feel ▶ Soil-release fi nish ▶ Excellent color retenti on ▶ Lock-sti tched hems
Hunt Textiles
www.huntt exti les.com
PRODUCT SHOWCASE K������ E�������� Golden Griddle
Make It a Double
Product: 2by2 Specialty Ice Machine Features: ▶ 2by2 cubes are perfect for chilling and minimal diluti on for cocktails or straight spirits ▶ Produces dramati c 1.9” x 1.9”x 2.3”square ice cubes ▶ Ice is also a garnish-elevati ng cocktail presentati on ▶ Increase your revenue per drink served ▶ Small footprint easily fi ts under a bar ▶ Up to 50 lbs. of ice producti on per 24 hours ▶ Built-in storage bin with 22-lb. capacity ▶ Durable stainless-steel exterior with easy-to-remove-and-clean air fi lter
Hoshizaki
www.hoshizaki.com Product: Legend Heavy-Duty Deluxe Griddle Features: ▶ 30,000-BTU/hr. burners every 12” ▶ One snap-acti on thermostat for every burner ▶ Automati c pilot igniti on with 100% safety valve ▶ Larger 4 1/2-quart grease drawer with baffl e ▶ A full 24”-deep cooking surface ▶ 1”-thick, 24”-deep polished cook surface ▶ 4” back splash and tapered side splashes ▶ 3 1/4”-wide grease trough ▶ Stainless-steel front and sides with 4” (102mm) legs
Montague Company
www.montaguecompany.com
M����� S������� + A��������� Join the Club
Product: ClubProcure Features: ▶ Program off ers clubs 150 ways to save ti me and money ▶ More than 3,000 clubs nati onwide leverage
ClubProcure’s strategic relati onships with well-known, nati onal companies to gain tremendous buying power ▶ Pick and choose which off erings work best for your needs ▶ ClubProcure has been servicing the club industry for more than 25 years
ClubProcure
www.clubprocure.com
ADVERTISER INDEX
Private Club Consulting
Service: McMahon Group Features: ▶ Primary goal is to serve clubs and their leadership by helping to achieve maximum sati sfacti on for their members ▶ Identi fy the challenges facing clubs and work with Board members and general managers to develop unique soluti ons ▶ Understands trends in the club industry and has unparalleled experience in every aspect of club life, including an acute understanding of club politi cs ▶ Provide objecti ve, unbiased consulti ng that is essenti al for achieving club goals ▶ Specializes in integrated consulti ng soluti ons ▶ Helps clubs recognize and prioriti ze issues while building consensus among the members ▶ Club member preferences are revealed and general managers get valuable feedback
McMahon Group
www.mcmahongroup.com
BARILLA
BarillaFS.com
55
BREVILLE
www.polyscienceculinary.com
57
CALLAWAY GOLF COMPANY 17 www.callawaygolf.com
CHEF TEC 75 303-447-3334 / www.ChefTec.com
CLUBESSENTIAL 23, 73 www.clubessenti al.com/clarity www.go.clubessenti al.com/chef CLUBPROCURE
800-363-5480 / www.clubprocure.com
51
CRES COR 64-65 www.crescor.com EUSTIS CHAIR 25 978-827-3103 / sales@eusti schair.com
FIBERBUILT UMBRELLAS & CUSHIONS
866-667-8668 / www. berbuiltumbrellas.com
39
FIRE WITHIN 71 888-240-9758 / www.fi rewithin.com FORETEES
sales@foretees.com / www.foretees.com
11
GENERAL MILLS 49 www.generalmillscf.com/k12
HOSHIZAKI AMERICA 2 www.hoshizakiamerica.com
KOPPLIN KUEBLER & WALLACE 15 www.kkanw.com / clubleadershipalliance.com MINOR’S FOODSERVICE 59 www.minorsfoodservice.com
THE MONTAGUE COMPANY 88 800-345-1830 • montaguecompany.com
RELAY
www.relaypro.com
RENOSYS
800-783-7005 / www.renosys.com
37
SOUTHERN PRIDE 87 www.southernpride.com
STUDIO JBD & JEFFERSON GROUP ARCHITECTURE
401-721-0977 / Pcafaro@JBDandJGA.com
TRUE AUSSIE LAMB 53 www.foodservice.trueaussiebeefandlamb.com
AUTHENTIC FLAVOR
AUTOMATIC CONTROL
The SRG-400 comes with 45 sq. ft. of cooking capacity and expands to 87 sq. ft. with the purchase of additional racks. The small footprint and large capacity makes this model ideal for many foodservice applications. Family owned and operated, we proudly offer a network of distributors that take care of your Electric, Gas or Mobile configurations from start to finish.
Southern Pride smokers are designed with high-quality components that help guarantee a long life, ease of use, accuracy of controls and consistent heat resulting in unmatched, dependable performance every time.
Visit us online at southernpride.com today!
