Never Miss a Call with Unified Office

Unified Office’s Total Connect Now and patented Visual Performance Suite-managed communication service shone a bright light on its quick-service restaurant (QSR) customers during the COVID-19 pandemic.

During the pandemic, carryout, takeout and delivery became virtually the only eat-out options for consumers, and, to this day, QSRs rely heavily on phone orders. Pizza stores receive 70% of their revenue (peak order calls) on Friday, Saturday and Sunday. Missed order calls are quite common and represent lost store revenue. But Unified Office’s process captures those peak calls and delivers increased customer revenues!

“It’s just the simple fact of never having a busy signal,” says John Roy, co-owner of Pizza 911, a six-store independent pizzeria operation in New Hampshire. “When you see it in action, it’s unreal. Our revenue loss was outrageous because we were missing so many calls.”

Using VoIP (Voice Over Internet Protocol), real-time monitoring and an in-store “Wallboard” display of key performance indicators to restaurant staff, Unified Office helps pizza operators capture more revenue from the inside out. Note that a single Pizza 911 store saw its annual revenue increase by 70% and is capable of handling a record 14 concurrent calls, thanks to Unified Office’s operational optimization.

“It allows us to go in and see how many calls we’re getting and measure how soon we’re answering the calls,” explains Shane Switser, owner of The Pizza Man in Lyndonville, Vermont. “We were missing a lot of calls that we didn’t realize we were missing.” The single-store pizzeria increased its annual sales by 35%. “Unified Office is much more than a phone system,” Switzer says. “It’s a sales tool and has helped me increase my business this year, and I couldn’t have done this without them.”

From its patented Higher Quality Routing Protocol, which provides crystal-clear call quality, to its automatic broadband failover system that avoids outage revenue losses and its real-time reporting for both store managers and owners, Unified Office helps pizzeria owners increase operational effectiveness and revenue growth for operations of all sizes.

Try testing for missed calls. Call your own store(s) at multiple peak order times and on peak days and count the calls it takes to connect. Multiply that number by your average ticket. Then invest in a service that increases operational effectiveness and helps capture all peak revenue!

Learn more about Unified Office by visiting unifiedoffice.com/ solution-for-independent-operator/.

NMI INC.

NMI Inc. offers a variety of all-wood and aluminum baking peels and a full line of laminate boards. The all-wood peels come in different shapes and sizes and can be custom-imprinted with your logo. The same goes for NMI’s laminate boards, available in cutting, serving, peel shapes, equislice, makeup, flatbread and other options. 734-266-2222, NMINC.COM

Grand

Grandé Avorio Fresh Mozzarella Loaf is a traditional East Coast specialty cheese with a clean dairy flavor. This tender, delicate cheese has minimal flow and stretch, making it ideal for its main purpose—putting your Grandma-style, Brooklyn-style and other specialty pizzas on the map. This is an opportunity to deliver East Coast authenticity and unique flavor for repeat visits and increased sales. 800-847-2633, GRANDECHEESE.COM

Oddlygood

Oddlygood’s plant-based cheese is made by chefs for chefs and will enhance your pizzeria’s menu and entice your customers. Mouthwatering and wonderfully meltable, these vegancheese alternatives create the ultimate good-for-you (and the planet) takeout pizza. Oddlygood’s plant-based cheese alternatives are available in mozzarella shreds and logs, and cheddar shreds. ODDLYGOOD.NET/US/FOODSERVICE

LEER INC.

Leer’s custom walk-in coolers and freezers are engineered and manufactured individually and can take four or more weeks to ship. But Leer’s Quick Ship options are predesigned, premanufactured and always in stock, ready to ship in two to 10 days, depending on options. They’re available in 20-plus standard sizes, meaning you can find the capacity you need at a price you’ll like without having to wait a month for delivery. 800-766-5337, LEERINC.COM

Nutella

There are many ways to utilize Nutella within the pizza segment. Dessert pizzas are a perfect fit. And customers can even take them to go! Offer a customized dessert pizza made with Nutella as an option so customers can experience this indulgent treat at home. Visit Nutella’s website to get the recipe for the pictured pizza and more pizza recipes. 800-408-1505, FERREROFOODSERVICE.COM

Kanekt 365

Kanekt 365 is a full-service call center for the pizza industry. Its Call Center POS interface integrates with more than 60 POS systems, allowing its call agents to submit your customer’s orders directly into your POS system for printing in the kitchen. Kanekt 365 helps you streamline operations, increase sales, decrease expenses, improve productivity, provide a superior customer experience and boost profits. 833-203-5308, KANEKT365.COM

FibraMent Baking Stones

The professionals’ choice for evenly cooked, perfectly crispy crust on pizza and bread. We offer a wide variety of stock sizes and custom options. NSF certified.

FibraMent.com | 708.478.6032

COMPUTER SYSTEMS: POINT OF SALE