Review Your Online Customer Experience With This Checklist!

If you’ve gone through the effort and expense of setting up an online ordering system for your restaurant, you expect the final product to perform well. Any shortcomings in your site cause headaches for your customers and cost you money in lost orders. One of the biggest pain points in online ordering systems is not having a mobile-friendly site. The average U.S. consumer spends five hours a day on mobile devices. If your takeout or delivery menu isn’t within arm’s reach, someone else’s is. With 69% of customers placing their online food orders through a mobile device, you can’t risk having a website that’s not optimized for mobile use. But even with a mobile-friendly ordering system, it’s possible your struggles stem from the content of your site, ranging from how appetizing your food images look to how compelling your menu text appears.

Audit your site and identify areas of improvement and how to enhance them with this free online ordering audit. In this checklist, you’ll find information about:

• Site branding

• Mobile-friendly ordering layouts

• Food imagery

• Upselling

• Guest checkout process

• Menu descriptions

• Payment processing options

• And much more Find out more by visiting speedlinesolutions.com/online-ordering-audit.

Mobile First Online Ordering

Looking to take the guesswork out of building an excellent online ordering site?

SpeedLine’s Online Ordering platform, SpeedDine, does all the heavy lifting for you. SpeedDine harnesses the power of cloud technology, meaning you will virtually never experience maintenance downtime—your website always works even during peak order volumes.

SpeedDine offers the fast and reliable online experience your customers have come to expect. Whether your customers order from their phone, tablet, computer or your branded mobile app, they get the same intuitive and responsive brand experience, including:

• Simple order flow

• Upselling prompts

• Accurate pricing that always matches the store

• Location map and hours for pickups

• Current quoted times

• Dispatch messages

If you’re looking for an online ordering solution, SpeedDine has you covered. Online ordering is a core part of SpeedLine. You’ll spend less time on maintenance with SpeedDine and gain new capabilities with each new release. Find out more at speedlinesolutions.com/online-ordering.

PizzaCloud

PizzaCloud’s Digital Assistant is an A.I. virtual call center, a high-end third-party web ordering platform delivering orders to your POS system. It integrates with your POS system, and the phone system itself answers customer calls, takes orders, answers questions, and gives information. Depending on your POS system, PizzaCloud can handle between 70% and 90% of your calls. pizzacloud.net, 866-551-5521, sales@pizzacloud.net

WonkyWare

WonkyWare drinkware is so tough that you can stand on it, squeeze it or drop it and it won’t crack, chip or shatter. No matter what you throw at it, WonkyWare can take it and maintain its glass-like appearance. Tough enough for any environment, it stays clear through repeated washings and is so impressive that you will be proud to display your logo on it. WonkyWare is 100% designed and manufactured in the USA. wonkyware.com

Watch the video at PMQ.com/wonkyware.

The Wikki Stix Company

Designed for pizzerias, Wikki Stix entertain kids from 3 to 13. A clean alternative to crayons, each Mini Play Pak has eight Wikki Stix and a two-sided activity sheet. One side is a connect-the-dot game; the flip side provides more ideas, illustrations and activities. Kids can make 3-D designs, like colorful Wikki glasses, plus friendship bracelets and rings. Wikki Stix are great for tabletop service and adaptable for takeout or delivery. 800-869-4554, wikkistix.com

Watch the video at PMQ.com/ wikki-stix

Forcome/Paladin Equipment

Forcome is a global leader in food processing equipment manufacturing. Forcome is committed to bringing quality products into this industry and providing value-added services related to technology, design, logistics and more. Their brand, Paladin Equipment, offers professional-quality meat slicers, meat grinders and countertop equipment like meat tenderizers, jerky slicers and blenders. forcome.com, paladinequipment.com

Watch the video at PMQ.com/forcome