Driver Services implements virtual lobby at select locations

By Jordan Achs

Short closures announced for training this summer

By Jordan Achs

The Wyoming Department of Transportation’s Driver Services program has a new way for residents to save time at select locations.

Clients can virtually save their spot in line through an easy-to-use website, and the system will give an estimated wait time to help users plan ahead.

“It does not reserve an appointment, but is a way to get in line without having to make an extra trip to Driver Services,” said Renee Kocina, Driver Services deputy program manager. “The customer will receive a text message or email when it is time to go to the office, which helps reduce time away from work, school or other daily tasks.”

Cheyenne and Casper were the initial locations to be activated in the system, which launched in early June.

Other locations will become available in the system after a quick training with staff, which in some cases required a short office closure. Gillette and Sheridan were added in mid-June, and Cody, Riverton and Rock Springs will be added by the end of the summer.

Those needing to conduct Driver Services business at the select locations can use this link to get in line virtually: https://webapp.dot.state.wy.us/ao/ f?p=146:1. There are also links available on the WYDOT website and QR codes available for people to scan at various WYDOT locations around the state.

Users can only get in line on the day they plan to conduct business; the system does not allow for scheduling any further in advance.

Not every Driver Services location will be included in the system.

“Locations were chosen based on a number of factors, including number of transactions per day,” said Kocina.

Some Driver Services locations that won’t be included in the system yet are Torrington, Worland, Jackson, Thayne and Newcastle.

The system was developed by WYDOT’s in-house IT Program and soft launched using employees in Cheyenne to help work out any bugs in the software.

Fast Facts

Wyoming crash data from 2018-2022 report that:

• Around 1.2 percent of all critical crashes were cyclist-involved.

• Nearly 2.2 percent of all serious crashes were cyclist-involved.

• The majority of cyclists involved in a traffic crash were suspected to have a minor injury (61.6 percent).

• Most cyclists were not wearing any safety equipment at the time of the crash (68.2 percent).

• Almost 37 percent of all cyclists involved in a traffic crash were aged 16 years or younger.

• The vast majority of cyclistinvolved traffic crashes (94.1 percent) occurred in urban areas; more than half (64.9 percent) were intersection or intersection-related crashes.

• Defensive driving by both cyclists and motor vehicle drivers can help prevent crashes.

By The Numbers

Wyoming crash data

June 1, 2023 vs. (June 1, 2022):

Fatalities: 49 (36)

Serious Injuries: 151 (165)

Alcohol-Involved Fatalities: 4 (8)

Bicycle-Involved Fatalities: 0 (0)

CMV-Involved Fatalities: 19 (8)

Drug-Involved Fatalities: 10 (10)

Motorcycle-Involved Fatalities: 0 (1)

A member of the public signs into Driver Services’ new virtual lobby system in Cheyenne. Instead of having to make an extra trip to Driver Services, users can now get in line completely virtually in select locations. Those in line will get a text or email when it’s their turn.

“Thank you to everyone who helped us get the service ready for the public,” Kocina said.

Any technical difficulties with the virtual lobby can be reported to Driver Services at: drivercustomerservice@ wyo.gov or by calling 307-777-4800.

Pedestrian-Involved Fatalities: 6 (4)

Speed-Related Fatalities: 25 (21)

Data current as of 06/02/2023