24 minute read
By the Numbers
from May 2021 Interchange
by WYDOT
One month ago 1,924
One year ago 1,943 WHP
One year ago 17
roughly 13 miles of Interstate 80 beginning at milepost 107 on the east side of Rock Springs. Work includes grading, milling existing asphalt, concrete paving and bridge replacement and rehabilitation.
The completion date for this project is set for Nov. 30.
District 4
WYDOT to resurface 13 miles of US 85 south of Newcastle
NEWCASTLE – Motorists traveling on US 85 between Mule Creek Junction and Newcastle encountered road construction beginning May 3.
The Wyoming Department of Transportation awarded this $6.4 million dollar contract to Northern Improvement Company Inc., of Fargo, North Dakota.
Northern Improvement and its subcontractors will perform a mill and overlay with chip seal on approximately 13.47 miles of US 85. The project is located between mileposts 202.38 and 215.85.
In addition to paving, they also installed a culvert and resurfaced the Beaver Creek Bridge between mileposts 202.5 and 212.8.
Work is expected to be completed by late July.
SHERIDAN – WYDOT held a public meeting for the Ranchester railroad bridge replacement project scheduled to be let for bidding in August.
The public was invited to join WYDOT on April 27 to review final design plans, potential schedule and detour plans.
This $7.4 million project will replace the existing bridge over the BNSF railroad located on the east end of the town of Ranchester with a new structure.
The existing structure, originally built in 1947, is structurally deficient and in poor condition. This bridge has a low load rating that cannot be improved with minor upgrades or improvements. In order for the bridge to meet current load ratings, a replacement of the structure is necessary. The new bridge will be raised and widened to accommodate BNSF specifications. The road and bridge will be realigned to the south to reduce the curve. The bridge structure will also include a 7-foot, 7-inch sidewalk with a pedestrian safety fence on the west side and 9-foot curbs on both sides and a 36foot roadway.
In addition to replacing the bridge, the existing roadway section from the I-90 overpass to the US 14/Coffeen Street intersection will be rehabilitated using the crack and seat techniques with an asphalt overlay.
The crack and seat technique is a method by which contractors break down the existing concrete pavement into oneand-a-half to 2-foot pieces and firmly seats the pieces into the subgrade prior to overlaying with asphalt.
This structure is a heavily used mainline route for the railroad and it was determined that an at-grade crossing would be insufficient as a detour route due to the anticipated delays and the lack of adequate hold area for traffic.
The bridge will be constructed in two stages. In Stage I, traffic will remain on the mainline while the eastbound lane is being constructed. During Stage II, traffic will shift to the newly constructed eastbound lane with one lane, head to head traffic for both east and west bound traffic with a traffic signal at either end of
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During Stage II, traffic will be directed through the construction area using pilot cars and flagging operations.
Photo: WYDOT
Ranchester Bridge spanning over BNSF tracks
WYDOT completed paving of I-90 between Sheridan and Buffalo
SHERIDAN – Motorists traveling east from Sheridan to Buffalo encountered milling and paving operations beginning at milepost 33 at the Meade Creek exit and ending at milepost 45 just past the Piney Creek exit.
Traffic control was in place April 22.
Simon Contractors began milling the driving lane of the eastbound lane of I-90 just west of the Piney Creek exit and proceeded up the hill. Once that section was complete, they relocated to the eastbound lane between mileposts 33 and 37 near Meade Creek.
Traffic control was in place directing traffic to the temporary travel line while milling and paving was completed. Speed limits through the active work zone was posted at 45 mph.
Once the mill and overlay is complete, Simon Contractors will come back and apply an epoxy overlay on the bridge decks and a wearing course on both the east and westbound lanes.
The wearing course is a three-quarter inch layer of a coarser, porous asphalt that is applied to provide added traction, wicking and extends the life of the pavement. The epoxy overlay also adds traction and moisture wicking to the bridge decks, thus reducing the chance of icing.
Simon expects to complete this project by June 30 weather allowing.
Motorists will encounter lane closures, reduced speed limits, width restrictions of 13-feet, flagging operations and heavy truck traffic while traveling this stretch of I-90.
District 5
Big Horn County fencing project kicks off
BASIN – More than 28.5 miles of state right-of-way fencing was removed and replaced in Big Horn County beginning the last week of April.
Highline Fencing LLC, of Powell, is the prime contractor on the $617,000. Contract completion date is Nov. 30, 2021.
The Big Horn County locations include: • Between Manderson and Basin (on the south end of Basin), mileposts 194.20 to 195.74 on US 16/20; • Between Garland and Byron (just east of the Park County/Big Horn County line into Byron), mileposts 34.38 to 38.43 on US 14A; • Between Lovell and Burgess Junction (from the intersection of US 14A and
US 310 in Lovell to the causeway), mileposts 46.71 to 55.39.
“The contractor started on the Lovellto-Burgess Junction section on April 28, weather permitting,” said Wyoming Department of Transportation Resident Engineer Todd Frost of Cody. “Motorists can expect a reduced speed limit of 45 mph in the work zone.”
Slide repair project resumes on WYO 296 near Cody
CODY – Reconstruction of 0.2 miles of WYO 296 as part of a $5.8 million slide repair project near the 8,070-foot summit of Dead Indian Pass began May 3 northwest of Cody.
Condon Johnson and Associates Inc., of Kent, Washington, is the prime contractor.
“Work is tentatively slated to resume on May 3, weather permitting, “ said Wyoming Department of Transportation resident engineer Todd Frost of Cody. “Work will consist of completion of building dirt grade, placement of crushed gravel base, paving, installation of guardrail, and reclamation.”
The slide repair project on 0.2 miles of WYO 296 at milepost 32.50 (about 15 miles west of WYO 120) involved installation of 119 39-inch-diameter drilled shafts to stabilize the slide area.
Frost said the contractor’s schedule calls for about three weeks of work, with favorable weather, to complete the project.
“Motorists should expect traffic delays of up to 20 minutes during working hours,” Frost said. “Portable traffic signals and a single-lane road will be in place during non-working hours with traffic delays of up to five minutes.”
The 0.2 miles of rebuilt WYO 296 will be chip sealed in June.
Waltman Rest Area closes May 10 for parking lot improvements
SHOSHONI – Improvements at the Waltman Rest Area between Shoshoni and Casper on US 20/26 require a twoweek closure.
The May 10 to May 24 closure of the Waltman Rest Area is part of the $5.8 million passing lanes construction/rest area repair project, east of Moneta (milepost 76) and to Waltman (milepost 51.6).
Major work began April 29 with sidewalk removal and replacement at the Waltman Rest Area. Parking lot asphalt pavement milling is scheduled for May 10, with paving scheduled about May 20-21. Project work includes removal of surfacing, grading, leveling and repaving of the rest area parking lot, and repairs of the rest area sidewalks.
“The rest area will remain open at the beginning of electrical repairs, which started last week, said Kaia Tharp, Wyoming Department of Transportation resident engineer in Thermopolis.
Construction on the new US 20/26 passing lanes resumed May 3, between mileposts 51.6 to 52.7 (passing lane 1), mileposts 54.8 to 56.0 (passing lane 2), mileposts 57.1 to 58.3 (passing lane 3), mileposts 61.6 to 62.8 (passing lane 4), mileposts 64.9 to 66.4 (passing lane 5), mileposts 68.5 to 69.7 (passing lane 6),
Mountain Construction Co., of Lovell, is the prime contractor on the US 20/26 passing lane construction/rest area repair project.
Highway shoulder fog sealing underway in May
LANDER – Fog sealing of highway shoulders is scheduled to begin next week near Lander on US 287/WYO 789, WYO 132 (Blue Sky Highway) and on WYO 131 (Sinks Canyon Road).
Fog sealing uses quick-drying oil to seal highway shoulders, and is part of the Wyoming Department of Transportation’s summer chip-sealing maintenance program.
“We’re asking people to avoid driving, running or bicycling on the fog-sealed highway shoulders for 24 hours,” said WYDOT fog sealing foreman Tyd Erickson of Meeteetse. “All work is dependent upon favorable weather.”
Fog sealing is scheduled: • Monday, May 3, on US287/WY789 (mileposts 54.43 to 59.58), southeast of Lander; • Tuesday, May 4, on WY132 (Blue Sky
Highway mileposts 7 to 15.19), north of Ethete; • Wednesday, May 5, on WY131 (Sinks
Canyon Road mileposts 1.75 to 9.00, southwest of Lander.
“These roadways will be chip-sealed later this summer,” Erickson said.
WYDOT’s summer chip-sealing work, which includes fog sealing, is one of the most cost-effective ways to effectively maintain highways in Wyoming.
Big Horn County fencing project underway
BASIN – More than 28.5 miles of state right-of-way fencing will be removed and replaced in Big Horn County beginning this week.
Highline Fencing LLC, of Powell, is the prime contractor on the $617,000. Contract completion date is Nov. 30, 2021.
The Big Horn County locations include: • Between Manderson and Basin (on the south end of Basin), mileposts
194.20 to 195.74 on US16/20; • Between Garland and Byron (just east of the Park County/Big Horn County line into Byron), mileposts 34.38 to 38.43 on US14A; • Between Lovell and Burgess Junction (from the intersection of US14A and
US310 in Lovell to the causeway), mileposts 46.71 to 55.39.
“The contractor is scheduled to start on the Lovell-to-Burgess Junction section on Wednesday, April 28, weather permitting,” said Wyoming Department of Transportation resident engineer Todd Frost of Cody. “Motorists can expect a reduced speed limit of 45 mph in the work zone.”
Bridge rehabilitation/ pavement overlay underway east of Ten Sleep
TEN SLEEP – A $3.2 million bridge rehabilitation/asphalt paving project began April 26 east of Ten Sleep on US 16.
Croell Inc., of Sundance, is the prime contractor on the 7.3-mile project, which begins at the east edge of the town of Ten Sleep (milepost 26.76) and extends east to milepost 34.08.
Roadway improvements include grading, milling of asphalt pavement, asphalt pavement surfacing, chip sealing, rehabilitation of four bridges and other work, including about 1,200 feet of reconstruction that begins east of WYDOT’s Ten Sleep facility.
“The contractor began milling the bridges at milepost 29.65 and milepost 30.70 on April 26, and motorists should expect traffic delays of up to 20 minutes during milling,” said Wyoming Department of Transportation Resident Engineer Michael Miller of Basin. “Once the traffic signals are set and operational and concrete barriers are placed, motorists should expect traffic delays of up to two minutes at each bridge (about Wednesday, April 28).”
Rehabilitation of the other two bridges on this project is scheduled to occur beginning in July.
“Milling of the US 16 pavement roadway is scheduled to begin about mid-May, and motorists should expect delays of up to 20 minutes while the roadway work is under way,” Miller said. “Paving is expected to begin in June.”
Croell Inc. was awarded the Ten Sleep East project on Feb. 16, 2021, by the Wyoming Transportation Commission. Contract completion date is June 30, 2022.
Bridge rehabilitation projects scheduled in Fremont, Big Horn, Washakie counties
BASIN – Five bridges are slated for repairs and other work as part of a $1.95 million northwest Wyoming bridge rehabilitation project in 2021.
Prime contractor Reiman Corp., of Cheyenne, plans to begin repairs and other work April 12 on the Badwater Creek bridge (milepost 102.71), 2.5 miles north of Shoshoni on US 20/WYO 789.
“There will be a 14-foot width restriction in place starting April 12 on the Badwater Creek bridge,” said Wyoming Department of Transportation resident engineer Kaia Tharp of Thermopolis. “Traffic will be restricted to a single lane, and movements across the bridge will be controlled by traffic signals. Motorists should expect delays of up to 15 minutes.”
Repairs include grading, asphalt paving, bridge rehabilitation, guardrail and other work.
About June 1, the contractor is scheduled to begin repairs and other work on the BNSF Railway bridge on US 20/WYO 789 (milepost 102.88), about 2.6 miles north of Shoshoni on US 20/WYO 789. The same 14-foot width restriction and single-lane traffic movements will be in place during the BNSF bridge work.
A repair schedule is not available yet for work on the US 14A bridge over the Sidon Canal in Big Horn County (milepost 36.46), about 2 miles west of Byron; the US 26 Big Dry Creek bridge in Fremont County (milepost 79.61), about 23.1 miles east of Dubois; and the US 16/20 Slick Creek bridge in Washakie County (milepost 168.82), about 3 miles north of Worland.
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Briefs continued from page 9 Pavement improvement project underway on US 14/16/20 near Emblem
BASIN – Paving of a 5.6-mile highway preservation project is slated to begin in early May, according to WYDOT resident engineer Michael Miller of Basin.
The project is located about 10 miles west of Greybull between Greybull and Cody (mileposts 87.79 to 93.75). Work includes grading, asphalt paving, chip sealing and other work.
“Work is expected to begin April 16, weather permitting,” said Miller. “The contractor will begin removing delineator posts and stripping topsoil from highway shoulders at this time. Paving is scheduled to begin in early May. Delays will be minimal until paving begins.”
Once paving begins, motorists should expect traffic delays of up to 20 minutes.
McGarvin-Moberly Construction Co., of Worland, is the prime contractor on the $2.3 million project.
Contract completion date is June 30.
Concrete rehabilitation/ ADA projects along Riverton’s Main Street
RIVERTON – Two concrete rehabilitation/Americans with Disabilities projects are launching 2021 work schedules in Riverton.
“We continue to encourage people to slow down and drive safely through the work zones along Riverton’s Main Street and West Main Street,” said Wyoming Department of Transportation resident engineer Robert Scheidemantel of Riverton. 71 Construction, of Riverton, is the prime contractor on a $1.443 million concrete rehabilitation project on Main Street in downtown Riverton. Project work began Monday morning, April 5, at the east end of the project near North Federal Boulevard.
The concrete rehabilitation project is 0.50 miles in length between North Federal Boulevard and North 1st Street. The project includes concrete milling, asphalt paving, and curb, gutter and Americans with Disabilities Act ramp repairs. By contract, curb, gutter and ADA improvements must be completed by the contractor prior to street milling and paving operations.
When street work begins, two-way traffic is required to be maintained on half of the roadway at all times. Intersection closures are planned on half of Main Street during this quick-moving project. Project completion date is Oct. 31.
The second year of ADA improvements started April 5 on West Main Street in Riverton. S&S Builders, LLC, is the prime contractor on the $3.29 million US 26 (Riverton West Main ADA and Major Avenue/Main Street intersection traffic signal) project.
The Riverton project includes ADA improvements at every street corner and replacement of broken curb, gutter and sidewalk between the end of the concrete pavement in downtown Riverton (North 1st Street) and West Main Street’s inter-
section with Hill Street at the west end of the Central Wyoming College campus in Riverton.
Work began this week on the south side of West Main Street beginning at West Main’s intersection with North 8th West.
The contract completion date for the West Main Street work was originally Nov. 30, but due to extra work involving storm sewer grates, the contractor’s time schedule has been extended by three weeks.
Concrete work last summer along West Main Street in Riverton.
Photo: WYDOT
WYO 120 settlement repair project begins north of Cody
CODY – A $3.99 million highway settlement repair project began April 12 north of Cody on WYO 120.
Riverside Contracting Inc., of Billings, Montana, is the prime contractor.
The project is located on WYO 120 from milepost 115 (about 1.5 miles south of the intersection of WYO 120 and WYO 296 (Chief Joseph Scenic Highway) to milepost 118.5 (the south end of Chapman Bench).
Project work includes reconstruction of three settlement areas along WYO 120.
The project consists of 1 inch of asphalt pavement leveling, 2 inches of asphalt overlay, and chip sealing.
“Work started April 12 with reconstruction of three settlement areas,” said Wyoming Department of Transportation resident engineer Todd Frost of Cody. “Motorists should expect delays of up to 20 minutes and 1-way traffic during working hours. During non-working hours, motorists can expect one-way traffic at the settlement areas with traffic controlled by temporary traffic signals and delays of up to five minutes.”
Frost said the contractor’s work schedule calls for reconstruction of the highway settlement area nearest to Chapman Bench to kick off the project on April 12.
Paving of the project is tentatively scheduled after the July 4 holiday.
Contract completion date is Oct. 31.
WYDOT striping crew making its way down highways in central and northwest Wyoming.
Photo: WYDOT
Striping crews preparing to begin painting highways; drivers asked to slow down
RIVERTON – Wyoming Department of Transportation striping crews are preparing to begin striping highways in central and northwest Wyoming, and crews are asking for help from drivers this spring and summer.
“We really need people to give us a brake. Spring striping is centerline striping, which is a 15 mph process,” said WYDOT rural striping foreman Dan Hahn of Lander. “Please slow down for safety’s sake.”
WYDOT’s urban striping crew starts its spring striping in April and early May, and WYDOT’s rural crew launches its spring/summer striping season during this time. All work is dependent upon favorable weather.
Hahn offers tips for drivers and citizens who encounter WYDOT striping crews: • Decrease speed (the law requires it); • Be cautious as you enter the striping work zone; • Spring highway striping is centerline striping which is a 15 mph process; • Yellow paint may be wet; • Use caution when passing and only do so when it’s safe and legal; • Pay attention to the three digital signs on the striping vehicles; and • Don’t forget about Wyoming’s Move
Over Law; drivers must slow down to 20 mph below the posted speed limit on two-lane highways (or move over at reduced speeds on multi-lane highways) when approaching WYDOT vehicles/workers with flashing yellow lights.
Buena Vista/Main Street traffic signal work underway in Lander
LANDER – Temporary traffic signals directed traffic movements for about two weeks beginning April 12 at the Main Street/Buena Vista intersection in Lander.
The traffic signal electrical work is part of continuing work on the $6.89 million Lander concrete rehabilitation project and US 287 pavement overlay. Most of the project work currently being done is located between Buena Vista and 1st Street near the Middle Fork of the Popo Agie River.
The US 287 (Lander Main Street Americans with Disabilities Act improvements and concrete rehabilitation, and US 287 pavement overlay) project is 16.2 miles in length, between the Main Street/Buena Vista intersection in Lander and Ft. Washakie. The project includes concrete grinding, concrete joint sealing, asphalt paving, chip sealing, and curb, gutter and ADA ramp repairs.
The contractor’s preliminary work schedule shows project improvements mostly complete by the middle of July.
Weekly public work progress meetings are scheduled at 9 a.m. every Thursday at the southwest corner of the Main Street/2nd Street intersection in downtown Lander. Citizens and businesses are invited to attend the weekly work progress meetings.
“By contract, project work is required to be phased so that two-way traffic is maintained on half of the roadway at all times,” Smith said. “There will be some intersection disruptions and lane closures during this quick-moving project. A large percentage of the project includes pavement work (milling and a pavement overlay) between mileposts 10 (near US 287’s intersection with WYO 132) and 24.17 (Ft. Washakie).” n
Customer Satisfaction Survey shows WYDOT improves in several areas
By Aimee Inama
Customers who visited the Wyoming Department of Transportation’s Driver Services offices over the past two years are pleased with the service they received.
WYDOT’s 2020 Customer Satisfaction Survey showed people continued to have high satisfaction with Driver Services in the areas of courtesy of the staff and promptness.
The University of Wyoming’s Wyoming Survey & Analysis Center conducted the survey from Nov. 25, 2020 through Jan. 9, 2021. Center callers completed 913 interviews, of which 733 were on cellphones and 180 on landlines. The Wyoming Survey & Analysis Center has conducted the survey every two years for WYDOT since 2002.
In 2020, WYDOT received an 81.5 percent approval rating compared to a 78.7 percent rating in 2018 for promptness. For courtesy of the staff, WYDOT received an 88.5 percent approval in 2020 compared to an 85.7 percent rate in 2018.
“Even though we have dealt with challenges from the pandemic, our staff at Driver Services has risen to the occasion and has continued to offer the best service possible,” said WYDOT Director K. Luke Reiner. “Our 2020 Customer Satisfaction Survey shows all of our employees continually work hard for the people of Wyoming. The survey shows we have some bright spots that we should be proud of but also that we have some areas we need to improve on.”
The survey also showed numerous areas that remained consistent in terms of satisfaction or were trending upward from 2018. Those areas included satisfaction with the Wyoming Highway Patrol, overall stewardship of the transportation system and communications.
For WHP, respondents continued to be satisfied with the courtesy and respectfulness of WHP personnel, how WHP responds to situations and how WHP meets expectations. However, the results show that people tend to be even more satisfied after having contact with WHP personnel.
For example, when asked about courtesy and respectfulness of WHP personnel, 68 percent who had no contact said they were satisfied but 86 percent who had contact said they were satisfied, the 2020 survey indicated.
“At the Wyoming Highway Patrol, our port of entry officers, dispatchers and troopers work hard to keep travelers as safe as possible on our roads,” said WHP Col. Kebin Haller. “The men and women of the Highway Patrol not only uphold the laws to keep people safe but also treat everyone they encounter with the same respect and dignity. We have one of the best law enforcement agencies in the world and this survey shows that.”
The survey showed continued overall satisfaction with WYDOT’s stewardship of the statewide system as well as the way WYDOT communicates with the public with both achieving 80 percent, the 2020 survey indicated.
There were a few areas that were on the downward trend in terms of satisfaction.
The survey showed that road quality and maintenance dipped in 2020, with 80 percent of respondents saying they were satisfied after a highway construction project versus 82 percent in 2018.
Fifty percent of respondents agreed that highway conditions have improved in the last two years versus 58 percent in 2018. And, overall maintenance of highways (guardrails, potholes, etc.) had a satisfaction rate of 67 percent in 2020 versus 75 percent in 2018.
“We anticipated seeing some decreases in satisfaction rates in some of our areas due to budget issues that we have been dealing with for several years,” Reiner said. “A renewed focus on maintaining what we have should help address road quality and maintenance in the future; however, I suspect we are seeing, and may continue to see, the effects of our budget issues relative to maintenance of our roadways.”
To read the full Customer Satisfaction Survey, visit WYDOT’s website. n
WYDOT officials hold spring town hall meetings to give employees information about agency
By Aimee Inama
WYDOT employees learned more about upcoming COVID-19 policies, legislative action and other department issues during town hall meetings at the end of April.
Director Luke Reiner and Executive Staff members held several town hall meetings to update employees about current activities at WYDOT and answer any questions they had.
Reiner provided information about the legislative session, COVID-19, the post-COVID work environment, the transition plan back to the office, Wyoming Highway Patrol equipment, the budget, safety and the recent customer satisfaction survey.
“Each one of you remained focused on the mission during the past year despite COVID, the forest fires, the weather and our budget issues,” Reiner said. “Whatever your role is, all of you stepped up and performed exceptionally. We are proud of each and every one of you.”
During the past legislative session, many of the bills that would have impacted WYDOT and employees didn’t pass. The safety initiatives that didn’t pass were two seat belt bills, a driving under the influence bill and an automated enforcement bill that would have given tickets for speeders in constructions zones and on the Teton Pass who were driving too fast.
A moving expenses bill, the Road Usage Charge (RUC), an autonomous vehicle bill, a fuel tax increase bill and an I-80 tolling bill also didn’t pass this session.
The bills that passed included two broadband bills, a visual acuity bill, a roadkill bill and a notary public bill that included new requirements for notaries. Lawmakers also approved a $5 increase to the driver license renewal fee, which will go toward replacing the Revenue Information System.
With COVID-19 cases dropping and more employees getting vaccinated, WYDOT will be transitioning to a return to the office on July 1. The state’s emergency telework policy expires at the end of June, which means employees will need to be back in the office or have an individual telework policy in place. Reiner said that WYDOT is working on a telework policy that will support the state’s policy.
“Vaccinations in our state are ongoing,” Reiner said. “No one will be or is tracking who is getting a shot and it is not required. However, I personally hope everyone decides to get one. It is a way to stay healthy and for us as an agency to stay healthy.”
Additionally, WYDOT officials changed the mask mandate on May 1 from being required in buildings to be optional because more employees and the public are now vaccinated against COVID. Driver Services can still require masks when they perform driving tests because people still won’t be able to social distance in vehicles.
As for in-person meetings, they can resume but employees must follow the state’s guidance. Out-of-state travel will be permitted but in a limited manner as the department is currently under budget constraints.
Regarding pay increases, Reiner said that there was a state-level occupational study of trades positions. WYDOT has 158 of those positions, out of those, 58 will receive a pay adjustment. The review was from the state and WYDOT will follow the recommendations regarding that review.
WYDOT officials also started working on the fiscal year 2022 budget and are looking at the federal funding that will or could possibly be allocated to the department.
WYDOT is expected to get funding from the COVID relief supplemental appropriation bill that was signed by federal lawmakers in December. The funding that department will receive will be put toward roads and infrastructure.
There’s also the American Rescue Plan Act. Although that legislation doesn’t contain any transportation dollars, there are funds for tourism which could possibly be used to reopen the nine previously closed rest areas.
Additionally, there’s a proposed American Jobs Plan bill from President Joe Biden that could put more funding toward transportation projects. WYDOT officials will be monitoring that bill’s progress.
Although there were many challenges in 2020, Reiner said the 2020 Customer Satisfaction Survey showed WYDOT employees continued to perform to a high standard. There were several areas where WYDOT either remained consistent or increased in customer satisfaction.
For Driver Services, the approval ratings for promptness and courtesy increased to 81.5 percent and 88.5 percent respectively. The last survey had promptness at 78.7 percent and courtesy at 85.7 percent.
Patrol showed continued satisfaction as well. The results showed that people tended to be even more satisfied after having contact with WHP personnel.
For example, when asked about courtesy and respectfulness of WHP personnel, 68 percent who had no contact said they were satisfied but 86 percent who had contact said they were satisfied, the 2020 survey indicated.
“Our results show that despite whatever challenges come your way, you are prepared to handle anything,” Reiner said. “We appreciate your commitment and dedication to WYDOT to ensuring the best possible service to the people of Wyoming.”
There were several downward trends including a reduction in the perception of the quality of roads and the maintenance performed on them. Reiner said that “Those results are not surprising and are likely directly related to the amount of funding available for roads and bridges.” .
Visit WYDOT’s website at http://www.dot.state.wy.us/home/ news_info.html to review the complete 2020 Customer Satisfaction Survey. n
