A message from Driver Services: new text queue system

Exciting news! Driver Services in Cheyenne is working on a new feature for virtual queuing and needs employees to help work out any bugs with the new system.

The system, developed by WYDOT’s IT Program, will allow users to get in line during normal business hours without having to leave work, school or home. When signing up, the system gives an estimated time so customers can plan ahead. It does not reserve an appointment but is a way to get in line without having to make an extra trip to Driver Services. The customer will then receive a text message or email when it is time to go to the Driver Services office.

During the soft-launch, WYDOT employees and their families who need to conduct Driver Services-related business – including renewing a Driver License, getting an Employee ID card, obtaining a Commercial Learners Permit or other business – can use the system to get in line virtually.

Driver Services is hoping to release the service to the public in select locations in the coming months.