xSellco's Ultimate Guide To eCommerce Customer Support

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The World of eCommerce is in Flux In the USA, according to data

The UK has turned into a nation

In Japan, the country is

published by the U.S. Census

of online shoppers since the

running out of credit card

Bureau, consumers spent $211.5

coronavirus lockdown. A study

billion during the second quarter

carried out by Waitrose showed that

of this year on eCommerce,

up 31.8% quarter over quarter.

77% of people now do at least some

numbers amid the online shopping boom.

of their grocery shopping online.

The Irish division of European

In the first six months of the year,

According to new data from

delivery firm DPD averaged

consumers spent $347.26 billion

IBM’s U.S. Retail Index, the

730,000 parcel deliveries per week

online with U.S. retailers, up 30.1%

pandemic has accelerated

from $266.84 billion for the same

the shift away from physical

lockdown restrictions in May and

period in 2019, according to the

stores to digital shopping by

June, double what would usually

latest Digital Commerce 360

roughly five years.

be delivered.

analysis of the U.S.

at the height of the countries’

Google Shopping now has free listings worldwide. Just in time for Q4, Google unlocked free product listings, a real shot across the bow for Amazon, and a huge opportunity for webstore sellers to win back customers for onsite sales.

The pandemic has

accelerated the shift away from physical

stores to digital shopping by roughly five years. IBM’s U.S. Retail Index


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