10 minute read
Operating Environment
KCB BANK RWANDA Managing Director's Statement
2020 was a tumultuous year that taught us more about the importance of safety of our staff, customers, and society in general like no other recent year. The world experienced a pandemic in COVID-19 that affected billions of people in one way or the other. No one was prepared for the business effects of a global pandemic. Several people were affected medically, some experiencing the pain of COVID-19 symptoms, and others losing their lives because of this virus. Multiple businesses slowed down and, in many cases, closed. There was a cascading effect that cost people their jobs and subsequent livelihoods of many homes.
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As a pivotal part of the Rwandan community, we had to play our part. At the onset, we donated FRW100 Million for emergency interventions to cushion vulnerable citizens affected by the pandemic through the Ministry of Finance. In line with the Government of Rwanda’s initiatives to ease the process of online transactions, the bank waived fees on mobile banking transfers. Furthermore, we restructured loans worth FRW74 Billion to aid customers affected by the pandemic. Through these initiatives and the Economic Recovery Fund provided by the Government of Rwanda through development partners, we were able to stabilize several SMEs and Corporate businesses, which we believe will be a strong contribution to foundation for the economy going into 2021 and beyond.
Our strategy going into 2020 had a primary focus on Beyond Banking, which is based on strengthening our digital offering, building efficiency and productivity in all areas of business, as well as creating value propositions for all our customers. This strategy is driven by stateof-the-art IT infrastructure, an enhanced end to end credit process, and rigorous performance management protocols.
In 2020, we were able to launch instant card issuance in our branches, as well as increase the number of utility services on our mobile and internet banking platforms that cater to bill payments for postpaid water bills, prepaid electricity, and airtime purchases among others.
I am also happy to report that we launched our virtual account opening service, Mbanki, which allows anyone with a mobile phone and a valid national ID to open an account instantly at the comfort of their homes. A move that will undoubtedly drive financial inclusion in Rwanda.
We launched a branch at Tropical Plaza in the Central Business district that caters for various SME and personal banking customers and soon will be able to host a self-service center, fully equipped to cater for all basic transactional requirements. On the business front, the bank closed the year at FRW 20.3 Billion in revenues, a 2% drop from the same period in 2019. Credit loss was FRW1.6 Billion, from FRW699 Million in 2019. An expected increase given the effects of the pandemic. Expenses dropped from FRW6.5 Billion to FRW4 Billion, as part of a shrewd business recovery strategy. Overall, Profit After Tax dropped by 38% from FRW6.5 Billion to FRW4 Billion.
Looking at Assets and Liabilities, there was notable growth in the bank’s loan book, from FRW135 Billion to FRW150 Billion, a positive indication of an economic revival at the close of 2020 going into 2021. Customer deposits grew by 13%, another reflection of economic growth potential, despite the stain of an economic downturn. Our overall sentiment is one of positivity. We look forward optimistically in a reversal of our business fortunes, which we hope will provide renewed energy to local businesses and the community at large.
As part of our commitment to the Rwandan community, we continue to invest in a shared value approach through the KCB Foundation’s IGIRE program. We were able to train 100 teen mothers on various business strategies. Through this program we aim to educate several Rwandans over the next few years in technical and vocational skills to drive selfempowerment and employment rates as we play our role in support of growth of Rwanda’s SME base.
2021 is set to be a more productive year than its predecessor. Our intention is continue driving our digital agenda aggressively, providing efficiency in our credit process, as well as delivering multiple value prepositions to all customers. I firmly believe we have the right people and enthusiasm to deliver our ambitious strategy in the coming years.
Executive Management Profiles
NAME:
GEORGE ODHIAMBO
DESIGNATION:
MANAGING DIRECTOR
DATE OF APPOINTMENT :
SEPTEMBER 2013 PROFILE
George joined the bank in September 2013. He previously served as Head, Business Analytics & Transformation at KCB Bank Kenya.
George’s early career included Branch Management at Standard Chartered Bank Kenya, Area Manager at Barclays Bank Kenya, before becoming Head, Business Analytics, East & West Africa at Barclays Africa.
A graduate of the University of Nairobi in BSc Mathematical Statistics & MSc Pure Mathematics, Post Graduate Diploma graduate in Corporate Governance from KCA University, Kenya and a holder of Practitioner Diploma in Executive Coaching awarded by the Academy of Executive Coaching, UK. He has 22 years’ experience in Commercial Banking.
Eliane joined KCB Bank Rwanda in 2009 and has served the Bank in different roles ever since. She served as the Payments Officer at Muhanga Branch and later as a Teller at the main branch at Avenue de la Paix and finally as a Section Head at the Back office at Nyabugogo branch before joining the treasury department.
Eliane joined the Treasury Department at Head Office as a Dealer in FX and Money Markets for about 5 years and also worked as the Acting Head of Department in different periods. Eliane holds a Bachelors’ Degree in Business Administration & Accounting from the Adventist University of Central Africa and has over 10 years of work experience in the banking sector. NAME:
ELIANE UWIZEYIMANA
DESIGNATION:
HEAD OF TREASURY
DATE OF APPOINTMENT:
2009
NAME: BRICE MANZI
DESIGNATION:
HEAD OF LEGAL SERVICES
DATE OF APPOINTMENT:
2009 PROFILE
Brice Manzi joined the bank in 2009 where he first served as Manager, Legal Services and Compliance. Brice has over 17 years’ experience in legal services. Other roles held include Attorney and Investment Specialist lawyer at Rwanda Social Security Board and Legal Consultant at KPS Associates.
He holds a Bachelor of Laws Degree (LLB) from the University of Rwanda and a Post Graduate Diploma in Legal Practices (PG Dip. LP) from the Institute of Legal Practices and Development. He is a certified arbitrator from Chartered Institute of Arbitrators (CIarb).
PROFILE
Emmanuella joined KCB Bank Rwanda in 2011.
She holds a Bachelor’s Degree in Information Technology from Staffordshire University in Malaysia, an international advanced diploma in computer studies from NCC Education in the UK, a digital money certificate and several other professional certificates.
Emmanuella has 10 years’ progressive experience in managing information technology, product development and digital banking. NAME:
EMMANUELLA NZAHABONIMANA
DESIGNATION:
HEAD OF IT
DATE OF APPOINTMENT:
2011
NAME:
ALBERT AKIMANZI
DESIGNATION:
HEAD OF MARKETING AND COMMUNICATIONS
DATE OF APPOINTMENT:
SEPTEMBER 2015
PROFILE
Bernard joined KCB Bank Rwanda in 2019. He has over 13 years’ experience in finance management across KCB group having worked in KCB kenya LTD, KCB Burundi LTD (6 years as head of finance).
He holds a bachelor of arts (Economics) from university of Nairobi and a Master’s in Business administration (MBA) Finance also from the university of Nairobi. Bernard is a certified public accountant of Kenya CPA(K) from Strathmore university
A member of institute of certified public accountants of Kenya ICPAK.
PROFILE
As Head of Marketing and Corporate Communications, Albert Akimanzi leads the company’s Marketing, Innovation, Customer Experience, Corporate Communications, PR and Foundation teams. Before KCB Bank Rwanda, Albert served as Communication and External Affairs Manager at GTBank where he successfully positioned the company’s brand to accelerate growth in consumer, SME and Corporate businesses.
Albert has spent the previous 6 years at KCB Bank Rwanda re-imagining customer experience through digitizing service delivery points and creating seamless delivery of a full range of top tier products. Through the Corporate Communications unit, the bank has created a practice of Sustainable banking and reporting, while investing in shared value community activities driven by the KCB Foundation.
NAME:
BERNARD MUASYA
DESIGNATION:
HEAD OF FINANCE
DATE OF APPOINTMENT:
2019
Executive Management Profiles
NAME:
INNOCENT NTWALI
DESIGNATION:
HEAD OF RETAIL BANKING
DATE OF APPOINTMENT:
MAY 2011 PROFILE
Innocent joined KCB Bank Rwanda in May 2011.
He holds a Bachelors’ Degree in Economic Sciences and Management from Kigali Independent University and professional certificates in Digital Money and in Leading Digital Money Markets from the Digital Frontiers Institute at the Fletcher School of Law & Diplomacy, Tufts University. Innocent has over 17 years’ experience in banking.
He previously worked at BCDI (current Ecobank Rwanda) where he served in various positions including Branch Management and has worked in different management positions since joining KCB Bank Rwanda, including Branch Manager of Huye branch, Branch Manager Avenue de la Paix branch, Senior Manager Personal Banking and Channels as well as Senior Manager Alternative Channels respectively.
Restuta joined KCB Bank Rwanda in December 2009.
She holds a bachelor’s degree in Business Administration from School of Finance and Banking. Restuta has over 10 years’ progressive experience in banking operations that is trade finance, international and local payments, and all the other related back-office activities.
Prior to joining the banking industry, Restuta worked as an auditor. NAME:
NDAMAGE RESTUTA
DESIGNATION:
A.G HEAD OF OPERATIONS & LOGISTICS
DATE OF APPOINTMENT:
DECEMBER 2009
NAME:
JOEL MBYAYINGABO
DESIGNATION:
HEAD OF INTERNAL AUDIT
DATE OF APPOINTMENT:
2015 PROFILE
Joel joined KCB Bank Rwanda in 2015 and he is currently serving the bank as Head of Internal Audit.
He is a passionate banker with 10 years working experience where he has held various positions in different fields including Audit, Internal Control, Compliance, Anti-Fraud, IT and Operations. Joel holds a Master’s degree in Finance and Accounting.
He is a Certified Banker from the School of Banking Excellence, certified in I.C.T studies from the Kigali Institute of Science and Technology, member of ISACA Rwanda Chapter and a certified ISO/IEC 27001 Lead Auditor.
PROFILE
Johnny joined KCB Bank Rwanda in 2010 where he first worked as a Corporate Relationship Manager for 4 years and later as a Senior Manager of Corporate Banking for 4 years as well.
Prior to joining KCB, Johnny worked for BPR part of Atlas Mara in setting up its Trade Finance Unit and in product development of Trade Sales. He also worked as Head of Trade Services at Ecobank Rwanda for 2 years after serving as Head of International Unit in the same Bank for 3 years.
Johnny holds a bachelor’s degree in Finance from Kigali Institute of Science, Technology and Management and has over 15 years of work experience in the banking sector. NAME:
JOHNNY MATABISHI
DESIGNATION:
HEAD OF CORPORATE BANKING
DATE OF APPOINTMENT:
2010
NAME:
ETIENNE NTAGANDA
DESIGNATION: HEAD OF CREDIT
DATE OF APPOINTMENT:
AUGUST 2011
PROFILE
Innocent joined KCB Bank Rwanda in 2014.
He holds a Bachelor’s degree in Business Management from Kigali Independent University and a Masters’ degree in Strategic Management from Mount Kenya University. Innocent previously worked as Manager of Non-Financial risk at the Bank and as the Compliance team lead at Access Bank Plc.
He is a certified risk management professional with over 9 years’ experience in Enterprise risk management.
PROFILE
Etienne joined KCB Bank Rwanda (KCBR) in August 2011.
Before joining KCBR, he served respectively as Head of Corporate Credits Department and Head of Commercial Department at BCR(Currently I&M Bank), Director of Credits at the former Bancor (Currently Access Bank) and Head of Commercial Banking Group at Access Bank Rwanda (After the takeover of Bancor).
He holds a Bachelor’s degree in Economics from the National University of Burundi and an MBA in Banking from the Maastricht School of Management.
Currently, he has 28 years’ experience in Commercial Banking and is the Chairperson of the National Fund for Environment (FONERWA).
NAME:
INNOCENT AFRICA
DESIGNATION:
HEAD OF RISK AND COMPLIANCE
DATE OF APPOINTMENT:
2014
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