Service design is the activity of planning and organizing shareholders, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers. Service design follows the 5 principals of human-centered, co-creation, continuous, visual and holistic. The purpose of service design methodologies is to design according to the needs of customers or participants, so that the service is user-friendly, competitive and relevant to the customers. The content of service design could be tangible and intangible touch-points, including products, graphic, interior designs and staff training. It aims to create competitive business value for service provider and provide perfect user experience for service receiver.
YANG DESIGN is one of the earliest trend-setting strategic design agency to provide professional service design in China, which is commissioned by ONE FOUNDATION to design a new disaster relief tents. The
