Q. What happens if there is a disruption to tram services? A. jhWcJH79A;H will advise you of any disruption and the routes it affects. In this case, a prediction will not be available as jhWcJH79A;H is not able to accurately forecast when services will be restored. Q. What are the charges for jhWcJH79A;H ? A. 1300 MY TRAM (1300 69 8726): IVR call cost $0.25/higher for STD/Mobiles 199YARRA (19992772): SMS cost $0.55 inc.GST The jhWcJH79A;H online service is free (if you have internet access).
Q. Why do I need a Tracker Stop ID? Can’t I just use my existing stop number to obtain information? A. jhWcJH79A;H does not use existing stop numbers because they are duplicated across various routes and do not indicate the direction in which you are travelling. By using the Tracker Stop ID you will receive the correct information for your route and direction of travel. Q. Where do I find my Tracker Stop ID? A. The four digit number is clearly displayed at your tram stop, online at yarratrams.com.au or call Metlink on 131 638. Q. Will jhWcJH79A;H tell me exactly when my tram will arrive? A. jhWcJH79A;H provides you with an estimate based on the location of the tram at the time of your call or SMS. The actual arrival time of the tram at your nominated stop depends on many factors such as traffic conditions. jhWcJH79A;H provides greater precision as the tram gets closer to the stop. Q. Can I find out when the next low floor tram is due to arrive at my stop? A. Yes. jhWcJH79A;H includes an option to check when the next low floor tram is due at your stop.
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Q. When sending an SMS to jhWcJH79A;H , if I enter the wrong Tracker Stop ID, will I be charged more than once? A. Each time you send a message to 199YARRA, you are agreeing to the rate charge of 55 cents including GST. Q. I sent an SMS but I didn’t receive a reply. Why? A. The delivery of SMS can be affected by a number of factors including technical disruptions, mobile reception and network failures. For this reason Yarra Trams cannot guarantee that every SMS will receive a response. In most cases you should receive a response within 5-30 seconds. Q. When calling 1300 MY TRAM (1300 69 8726) from my mobile phone, what will I be charged? A. Calls to 1300 MY TRAM (IVR Service) cost $0.25 from a land line. Calls made via STD or from a mobile will be higher. Q. Can I use jhWcJH79A;H on my computer? A. Yes. Visit yarratrams.com.au If you are using the latest version of a popular web browser (eg. Internet Explorer, Safari, Firefox or Opera) you should be able to use jhWcJH79A;H on your computer. This service is free (if you have internet access.) Revised November 2009
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jhWcJH79A;H Q&As
Q. How will my SMS requests appear on my mobile phone bill? A. They will appear as YARRA TRAMS. For any billing issues, please contact your service provider.
Terms and Conditions for jhWcJH79A;H SMS/IVR service It is a condition of accessing the Yarra Trams jhWcJH79A;H Service that the customer agrees to comply with the following Terms and Conditions. Use of the service constitutes acceptance of these terms and conditions.
In the event that any provision of these Terms and Conditions is held to be invalid or unenforceable by a court of law, this shall not affect the remainder of the Terms and Conditions which shall continue to be valid.
GENERAL TERMS AND CONDITIONS The jhWcJH79A;H service is provided by KDR Victoria Pty Ltd trading as Yarra Trams.
CHARGES An inbound call to the jhWcJH79A;H IVR Service is at the call cost $0.25/higher for STD/Mobiles. An inbound message to the jhWcJH79A;H SMS service is $0.55 inc GST. Inbound messages and calls are those placed by the customer to the jhWcJH79A;H service. Outbound messages are those sent from jhWcJH79A;H to the customer. All outbound SMS messages received by the customers’ mobile phone are free.
Yarra Trams may alter these Terms and Conditions without notice, and it is the responsibility of the customer to ensure they understand these Terms and Conditions. Any changes made to Terms and Conditions are effective from the date of posting on our website. Any updated version of the Terms and Conditions will supersede all prior versions. In compiling the information used for Yarra Trams jhWcJH79A;H , Yarra Trams and its service providers have used best endeavours to ensure that the information you receive is correct, but can take no responsibility for any errors or omissions. All information provided is subject to change without notice. To the extent permitted by law, Yarra Trams and its employees, agents and consultants exclude any and all liability for any loss or damage (including indirect, special or consequential loss or damage) arising from the use of, or reliance on, the information and/or use of the service whether or not caused by any negligent act or omission. Yarra Trams limits its liability to the extent permitted by law, to the resupply of information provided for a particular request. These Terms and Conditions will be governed by and construed in accordance with the laws of Victoria, Australia, and the customer agrees to submit to the exclusive jurisdiction of the courts of the State of Victoria.
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DELIVERY/DISRUPTIONS SMS is not a guaranteed delivery communication tool. Yarra Trams does not warrant or represent that every message to the jhWcJH79A;H SMS service will receive a response. Yarra Trams and its service providers cannot accept responsibility for any SMS messages not received by Yarra Trams, or any SMS reply message not received by the customer, or for any delay in the receipt or delivery of the SMS message, however caused. Under certain circumstances, Yarra Trams jhWcJH79A;H may not be available as service disruptions caused by accidents and other issues may prevent access to real time information. ISSUES WITH THE USE OF THE SERVICE Any customer with queries in relation to the use of Yarra Trams jhWcJH79A;H can contact Yarra Trams Customer Feedback on 1800 800 166 or online at yarratrams.com.au Yarra Trams will endeavour to respond to queries within five business days, and resolve any issue identified as soon as practical. PRIVACY Yarra Trams will take appropriate steps to ensure security of customer details and will not disclose these details to any third party. For more information please see our privacy policy.
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The jhWcJH79A;H SMS (Short Message Service) is available for Optus, Orange, Telstra, Virgin and Vodafone mobile customers. The jhWcJH79A;H IVR (Interactive Voice Response) service is available from all mobile and fixed line phones. Yarra Trams does not warrant that customers can access the service as call barring may prevent particular phone accounts from accessing the service.