Terms and Conditions

Operated by Yankee Leisure Group (YLG) • 500 Cummings Center, Suite 3100 • Beverly, MA 01915-6540

HOW TO MAKE A RESERVATION

To make a reservation visit our website at www. Railbookers.com, see your local travel agent or call Railbookers at 1-866-333-9237.

PAYMENTS

Deposits Days Prior to Departure:

120 days

91+ days

61+ days

1 - 60 days Full payment due 120 days prior to departure for Rail & Sail. $250 nonrefundable deposit for any Rocky Mountaineer, Venice-SimplonOrient-Express, Independent Rail Journeys or any custom rail package. $250 nonrefundable deposit for any North American Rail packages. Full payment due at time of booking.

FINAL PAYMENT

Balance due 60 days prior to departure on all packages except select products. Balance is due 90 days prior to departure for any Rocky Mountaineer and/or Venice Simplon-OrientExpress program and 120 days prior to departure for any Rail & Sail program. Yankee Leisure Group ® (YLG) accepts Visa ® , MasterCard ® , Discover ® Card, American Express and checks. Your booking is not confirmed and payment is not deemed made until the deposit is received by YLG and you receive a confirmation invoice.

If you pay your deposit with a credit card, YLG will automatically charge the balance due 60 or 90 days prior to departure to the same credit card used to make your deposit payment. Bookings within 14 days of departure will be charged a $35 expedited mailing fee if paper documents are required. Any documents delivered outside of the USA will incur a minimum fee of $50. The actual cost will be advised at the time of booking.

BOOKING CHANGES AND CANCELLATIONS

To make a change or cancel your vacation, contact your travel agent or call Railbookers directly.

CHANGES

A fee of $25 per person (per change) will be charged by YLG for any alteration or revision made to a reservation after deposit or payment is received. Any revision made to a booking (including but not limited to rail changes or name changes) may result in the loss of the confirmed rail seat or Sleeping car accommodations. YLG cannot guarantee the availability of requested changes. Changes after documents and tickets are issued will be treated as cancellations, there is no refund permitted on rail tickets once they have been issued. If you make a change after travel documents are issued, you may need new travel documents. YLG charges a reticketing fee when it is necessary to reissue rail tickets. Before new tickets can be issued, the original tickets must be returned at your expense by a traceable delivery service to Yankee Leisure Group, Attention: Ticketing, 500 Cummings Center, Suite 3100, Beverly, MA 01915-6540.

Note: Certain arrangements may not be amended after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements. CANCELLATION CHARGES FOR NORTH AMERICAN RAIL GATEWAY PROGRAMS.

45 or more days prior Nonrefundable to departure deposit is retained 44 - 22 days prior to 25% of the trip departure 21 - 8 days prior to 30% of the trip departure 7 - 1 days prior to 50% of the trip departure Day of departure 100% of the trip Cancellation Charges for Rail & Sail, Rocky Mountaineer, Independent Rail Journeys or any custom rail package: 90 or more days prior nonrefundable to departure deposit is retained 89 - 60 days prior 35% of the trip to departure 59 - 30 days prior 50% of the trip to departure 29 or fewer days 100% of the trip before departure Note: Certain arrangements may not be amended after they have been confirmed, and any alteration or cancellation could incur a cancellation charge of up to 100% of that part of the arrangements, in addition to the charge above. There is no refund permitted on rail tickets once they have been issued.

REFUNDS

Please note that any request for refunds is subject to the Terms and Conditions; no refund will be made for unused services of less than 48 consecutive hours, unused transportation where group activity tickets are involved, or for voluntary modifications made by the traveler.

TRAVEL PROTECTION OPTION (TPO)

Travel Protection Option (TPO) is a non-insurance cancellation fee waiver. It allows you to cancel your Railbookers arrangements for any reason up to noon Eastern Time on the last business day prior to the first services offered by Railbookers.

Important:

The TPO must be purchased at time of booking, or when deposit is paid, and is nonrefundable and nontransferable. Carefully read the Cancellation Waiver by following the link in your invoice. The TPO does not reimburse cancellation or “no shows” on the day of departure. A “no show” is defined as a failure to notify Railbookers of a cancellation prior to noon Eastern Time on the last business day prior to departure. Note: The TPO does not reimburse any single supplement charges which arise from an individual’s traveling companion electing to cancel for any reason prior to departure. In this case, the single supplement will be deducted from the refund of the person who cancels. Division of this charge between the two passengers involved is solely their responsibility. If insufficient funds are deducted from the canceling client, the traveling client will be charged the remaining portion of the single supplement. Payment of TPO (if chosen) must be received by Railbookers with your Deposit. The TPO is nontransferable and valid for each applicant only. Cancellations made before 12:00 noon Eastern Time on last business day prior to the first services offered by Railbookers are eligible for refunds. Applicable cancellation penalties in accordance to the schedule in your cancellation fee waiver will be refunded in the form of a future travel voucher that can be used on any Railbookers trip booked within one year of the date of cancellation. All remaining funds will be refunded via cash or credit to the credit card depending upon the method of payment. PART A - NON-INSURANCE CANCELLATION FEE WAIVER PROVIDED BY YLG Trip Protection Option up to trip cost. The Part A Cancellation Fee Waiver can be purchased separately from the rest of the travel protection plan (Part B) in MN, MO, NY, and WA.

WHERE TO PRESENT PART A CLAIMS To cancel your vacation prior to departure, contact your travel agent who will notify Railbookers or call us during normal business hours, which are Monday through Friday 9:00 a.m. to 10:00 p.m. Eastern Time. When filing a claim, please send any/all unused travel documents to: Railbookers, Attn: Claims Department, 500 Cummings Center, Suite 3100, Beverly, MA 01915-6540.

SCHEDULE OF BENEFIT

PART A - CANCELLATION WAIVER PROGRAM BENEFIT TYPE BENEFIT AMOUNT Pre-Departure Vacation Trip Cost Protection Waiver Best Price Guarantee Amount of Savings Trip Interruption Trip Cost Missed Connection $500 Travel Delay $500 (Maximum Daily Limit: $100) Medical Expense/Emergency Evacuation Accident and Sickness $25,000 Medical Expense Emergency Medical Evacuation, $25,000 Medical Repatriation and Return of Remains Accidental Death & 24-Hour Coverage Dismemberment $25,000 Baggage and Personal Effects $1,000 Baggage Delay $100

PART B - INSURANCE BENEFITS AND NONINSURANCE ASSISTANCE SERVICES

There are certain restrictions, exclusions, and limitations that apply to all insurance coverages, including an exclusion for pre-existing conditions.

Plan benefits, limits and provisions may vary by state/jurisdiction or may not be available in all states/jurisdictions. To review full plan details online, go to www.tripmate.com/wpF428w. Consumers in California may contact the California Department of Insurance Hotline: 1-800-927-4357. Consumers in Maryland may contact the Maryland Insurance Administration: 1-800-492-6116 or 410- 468-2340. You will receive a Plan Document which describes the benefits and limitations in detail. The Plan consists of Part A (if purchased) and Part B. The Plan # is F428W. Individuals looking to obtain additional information regarding the features and pricing of each travel plan component, please contact Trip Mate. If you are not satisfied for any reason, you may return your Plan Documents to YLG within 10 days after receipt. Your plan payment will be refunded, provided you have not already departed on the trip of filed a claim. Insurance Benefits in Part B of this Plan are underwritten by United States Fire Insurance Company. Generali Global Assistance provides the noninsurance assistance services. Part B benefits are administered by Trip Mate, Inc. (in CA, dba Trip Mate Insurance Agency [0805270]) 9225 Ward Parkway, Suite 200 Kansas City, MO 64114, 1-833-297-2255 or claimssupport@ travelclaimsonline.com

WHERE TO PRESENT PART B INSURANCE CLAIMS Trip Mate* 9225 Ward Parkway, Suite 200, Kansas City, MO 64114 Tel: 1-800-888-7292 *In CA dba Trip Mate Insurance Agency

SPECIAL TERMS Rail and Sail, special events and peak travel periods may require a surcharge and may be subject to special payment change and cancellation conditions. Railbookers cannot apply advertised promotions retroactively to existing reservations. Prices in this brochure may not be valid for group travel. In the case of human or computer error, Railbookers reserves the right to re-invoice for the correct price or service. A full refund will be made to the passengers who choose not to accept

PRICES Prices are subject to change without notice and all reservations are subject to availability. Prices listed are quoted in U.S. dollars, per person, double occupancy. Our lowest prices may not be available on all days or for all sales. Single, triple, quad and child hotel rates may be available upon request. Not all accommodation types are available on all vacations. Hotel and room facilities vary and may be subject to additional fees. Some will require payment of local city taxes on arrival. Please contact us for details. Please note changes and errors occasionally occur. We reserve the right to increase/decrease and correct errors in advertised prices at any time before your vacation is confirmed. Before you make a booking, we will give you the basic price for your chosen vacation. You should check all details before you make your booking. Upgrades or any other variations which you have requested are on a request basis with our suppliers and subject to availability, and prices for these will only be confirmed once the prices and availability has been confirmed by our suppliers. For all vacations, once you have accepted the basic price and a booking has been confirmed, that price is fully guaranteed and will not be subject to any surcharges.

TOUR PRICES DO NOT INCLUDE Tour prices do not include gratuities, baggage handling and other incidental charges. Where rental cars are available, the rental does not include state and local taxes, airport fees, loss damage waiver (LDW), gasoline and surcharges on rental cars for drivers under age 25 (where applicable).

PRICE POLICY All vacation prices are based on rates known at the time of publication and expected to be in effect at the time of departure, and do not include airfare or rail from your home gateway. Not all accommodation types are available on all vacations. YLG recommends that you pay in full at the time of booking. Once full payment is received, YLG will guarantee that your purchase price will not increase unless you make a change to your purchase. All changes are repriced to the current pricing in effect at time of the change.

OTHER INFORMATION Specific requests must be made at the time of booking and will be honored at the discretion of a hotel or attraction supplier. Bedding requests are not guaranteed. At some hotels, there will be an additional charge if a crib or rollaway bed is required, payable directly to the hotel.

SPECIAL ASSISTANCE Individuals with mobility impairments and /or disabilities requiring special assistance, treatment or facilities must communicate any special needs to YLG when booking.

VISA & PASSPORTS You are responsible for obtaining and paying for all visas and passports, for meeting all health and other requirements, and for any documents required by the laws, regulations, order and/ or requirements of the countries you will visit. Passengers must consult the appropriate consulates to determine if any visas are needed; you are responsible for obtaining all visas and entry documents independently. YLG is not responsible for providing you with specific visa and passport information or documentation, for any fees associated with obtaining these documents, and YLG cannot accept liability for any passenger refused entry onto any transport or into any country due to failure of the passenger to carry correct documentation. All passengers traveling internationally are required to have a passport. Most countries require that the passport be valid for at least six (6) months beyond the conclusion of your trip. It is recommended you have a minimum of three blank pages in your passport when traveling, as many countries require blank pages. Multiple-entry visas are required for some vacations. It is your responsibility to verify all visa and passport requirements. The process of obtaining a visa and/or passport can take up to three months or more. Some government agencies in foreign countries require YLG to collect and pass on certain personal and other details related to you, including but not limited to government-issued identification and passport details. If you fail to supply the details as requested fully and accurately, your trip may be interrupted or cancelled. There are no refunds for failure to provide documentation or failure to provide documentation by the time required. To enter and leave the United States, all U.S. citizens must carry proof of citizenship such as a valid passport. Noncitizens must have a valid passport, visa or alien card that permits travel outside the United States. A “multiple entry” visa for return to the U.S. may be required. You are responsible for obtaining and paying for any visa, passport or documentation needed. Passengers traveling outside the United States must provide date of birth, citizenship and passport information at the time of reservation. Railbookers is not responsible for any passenger that is denied entry into another Country. If the remaining portion of the trip must be cancelled, the passenger is subject to the cancellation fees noted above and is responsible for all fees to return home. Contact your local consulate before travel for current and further information. Information accurate at time of printing.

HOTELS Hotels listed in the itinerary are intended to be used for all departures but cannot be guaranteed. In the event a hotel is not available an alternate hotel of equal or higher value will be used. No refunds are provided for hotel changes, and cancellation charges above will apply. Hotel ratings and categories are meant to generally describe the differences among hotels, rooms and amenities. Ratings are not warranties of the properties used. A minimum-stay rule may apply at some hotels.

RAIL RESERVATIONS Although we do our best to follow the routes noted on the itinerary there might be occasions when a different routing and/or departure time is necessary due to timetable variations or seat availability. Prices quoted are based on special fares negotiated with our rail partners. Any change involving sleeper services will be quoted on an individual basis. In some instances, additional nonrefunable deposits may be required to cover rail reservation costs where rail tickets are committed to prior to collecting full and final payment from the clients.

NAMES All names, titles and initials of those travelling must be correctly given at the time of booking. Name changes cannot be made at a later date without extra charges being incurred. If you are purchasing or arranging a holiday on behalf of someone else, you must ensure you have each passenger name as per their passport. If you provide us with incorrect passenger names, name changes will not be permitted and you will have to purchase a new ticket subject to availability.

TRAVEL DOCUMENTS Travel documents will be sent approximately 21 days prior to your departure, after YLG receives full payment.

RESPONSIBILITIES AND LIMITATIONS OF LIABILITIES OF THE YANKEE LEISURE GROUP (YLG) YLG is responsible for selecting the suppliers that provide the components (e.g., hotel accommodations, transfers, car rentals, tours and activities, etc.) for the travel arrangements described in this brochure. YLG is an independent contractor that arranges travel-related services. YLG is not an agent of the customer, or of those providing travel-related services and does not in any manner directly provide the accommodations, transportation, meals or other travel-related services. YLG is not responsible for personal injury or property damage caused by any act of omission, intentional, negligent or otherwise, by any direct carrier, hotel or other supplier or service being offered in the vacation package including but not limited to acts of terrorism, mechanical breakdowns, government actions, weather or acts of god, any delays incurred due to mechanical difficulties or weather conditions, or any circumstances beyond YLG’s control including routing changes and / or changes in type of equipment operated. YLG makes no implied or express warranties in the offering of any vacation described in this document. The services described in this document, other than carriage by Amtrak, are furnished by independent contractors who are not servants of or joint ventures, agents of or partners with YLG. By making payment for your reservation, you acknowledge and agree to all terms and conditions set forth in this document, in particular to the limitations of liability and responsibilities set forth above. YLG “package prices” are subject to change without notice.

EVENTS BEYOND OUR CONTROL - FORCE MAJEURE Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our or the supplier(s) control. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure. We will follow the advice given by the Foreign Office.

RESPONSIBILITIES AND LIMITATIONS OF LIABILITIES OF THE NATIONAL RAILROAD PASSENGER CORPORATION (AMTRAK ® )

Amtrak is responsible for only the rail transportation it provides in connection with Railbookers tour packages. Amtrak disclaims liability, and is not responsible, for (1) any act or omission of YLG or any other service provider; or (2) any accommodations, services, features or other transportation of the tour package. All rail passenger transportation via Amtrak shall be provided under its terms and conditions of carriage which shall constitute the sole contract between Amtrak and the purchaser of these tours and / or passenger. Fares, time schedules, routes, equipment, services, products, accessibility information, customs information and all other information are (1) not guaranteed, (2) provided “as is” without any warranties of any kind, either express or implied, (3) subject to change without notice and (4) form no part of the contract between Amtrak and a customer. A possibility exists that there may be errors or inaccuracies. Although Amtrak attempts to ensure accuracy, Amtrak makes no guarantees as to the completeness or correctness and disclaims any liabilities for any errors. Amtrak disclaims liability for inconvenience, expense or damage resulting from errors, shortage of equipment or delayed trains, except that when such a delay causes a passenger to miss a guaranteed connection, Amtrak will provide alternate transportation on Amtrak, another carrier or overnight hotel accommodations at the discretion of Amtrak. Amtrak acts only as selling agent for thruway connecting carriers and disclaims liability for travel on other carriers. Neither Amtrak nor any of its subsidiaries, affiliates, licensors, suppliers, advertisers or sponsors, nor our or their directors, officers, employees, contractors, consultants, agents or other representatives, are responsible or liable for any indirect, incidental, consequential, special, exemplary, punitive or other damages (including, without limitation, damages for loss of business or lost profits), under any contract, negligence, strict liability or other theory arising out of or relating in any way to any product or service purchased from or through Amtrak. Amtrak assumes no liability for fragile, valuable, perishable articles or untagged baggage. Amtrak reserves the right to refuse to carry passengers who pose a hazard to health, safety or security or whose conduct is objectionable in Amtrak’s exclusive judgment. By making payment for your reservation, you acknowledge and agree to all terms and conditions set forth in this brochure, in particular to the limitations of liability and responsibilities set forth above. The above terms and conditions are subject to the laws of the District of Columbia, U.S.A.