TERMS AND CONDITIONS How to Make a Reservation: To make a reservation visit our website at www.AmtrakVacations.ca, see your local travel agent or call Amtrak Vacations ®!
Booking Changes and Cancellations To make a change or cancel your vacation, contact your travel agent or call Amtrak Vacations directly.
Payments Your payment signifies your acceptance of these Terms and Conditions, which are subject to change.
Changes A fee of $25 per person (per change) will be charged by Amtrak Vacations® for any alteration or revision made to a reservation after deposit or payment is received. These changes include but are not limited to changing the date or time of a service, changing a class of a service, adding or removing activities or travellers or any other change to an itinerary that was printed on the original invoice, any revision made to a booking may result in the loss of the confirmed rail seat or Sleeping car accommodations. Amtrak Vacations® cannot guarantee the availability of requested changes. Changes after documents and tickets are issued may be treated as cancellations, depending on the change requested. If you make a change after travel documents are issued, you may need new travel documents. Amtrak Vacations® charges a re-ticketing fee when it is necessary to reissue physical rail tickets. Before new tickets can be issued, the original tickets, if any must be returned at your expense by a traceable delivery service to Yankee Leisure Group, Attention: Ticketing, 500 Cummings Centre, Suite 3100, Beverly, MA 01915-9959.
Deposits
Days prior to departure
Package
90 Days +
Rail and Sail Program
full payment is due 120 days prior to departure
60-89 Days
0-59 Days
Independent Rail Journeys or any custom packages
$250 nonrefundable deposit per person
$250 nonrefundable deposit per person
Full payment due at time of booking
Rail Getaways
$100 nonrefundable deposit per person
$100 nonrefundable deposit per person
Full payment due at time of booking
Final Payment Any remaining balances are due 120 days prior to departure for Rail and Sail packages and 60 days prior to departure for all other packages. • Amtrak Vacations® accepts Visa®, MasterCard®, American Express and checks. Your booking is not confirmed and payment is not deemed made until the deposit is received by Amtrak Vacations® and you receive a confirmation invoice. Your reservation will be automatically canceled if final payment is not received by Amtrak Vacations® by the final payment due date. On certain departures, full payment may be required at the time of booking to hold or confirm space for you. • If you pay your deposit with a credit card, Amtrak Vacations® will automatically charge the balance due at the final payment due date to the same credit card used to make your deposit payment. • Bookings within 14 days of departure will be subject to a $35 expedite mailing fee if physical documents need to be dispatched. Any documents requiring delivery will incur a minimum fee of $50. The actual cost will be advised at the time of booking. No fee will be charged if the trip does not require physical documents and electronic documents are accepted by suppliers.
TRAVEL PROTECTION OPTION (TPO) For Canadian residents, we recommend the purchase of the Trip Mate Travel Protection Plan, which helps to protect your travel arrangements, your belongings and you. Please use the below web link to get your free quote or speak directly with a sales agent by calling 1-877-251-4525. https://tripmate.catravelins.ca/travel/trip-info/?utm_source=Amtrak
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Cancellation Charges for all Packages (excluding Rail and Sail and Rocky Mountaineer®): 45 or more days prior to departure................ nonrefundable deposit is retained 44 – 22 days prior to departure..................25% of the trip 21– 8 days prior to departure....................30% of the trip 7 – 1 days prior to departure......................50% of the trip Day of departure........................................100% of the trip Cancellation Charges for Rail and Sail Packages: 120 or more days prior to departure..........nonrefundable deposit is retained 119 – 91 days prior to departure................25% of the trip 90 – 61 days prior to departure..................50% of the trip 60 – 31 days prior to departure..................75% of the trip 30 days or fewer before departure............100% of the trip REFUNDS Please note that any request for refunds is subject to the cancellation schedule above even if the entire trip is not being canceled; no refund will be made for unused services that the traveller voluntarily elected to not use or modified in any way.
SPECIAL TERMS Rail and Sail, special events and peak travel periods may require a surcharge and may be subject to special payment, change and cancellation conditions. Amtrak Vacations® cannot apply advertised promotions retroactively to existing reservations. Prices in this brochure may not be valid for group travel. In the case of human or computer error, Amtrak Vacations reserves the right to re-invoice for the correct price or service. A full refund will be made to passengers who choose not to accept the updated reservation, provided Amtrak Vacations is informed of the desire to cancel the reservation at the time notification.
