TERMS AND CONDITIONS
In these terms and conditions, YLG means Yankee Leisure Group Pty Ltd. Operated by Yankee Leisure Group (YLG) 500 Cummings Center, Suite 3100 Beverly, MA 01915-9959
6 TOUR PRICES DO NOT INCLUDE
To make a change or cancel your vacation, contact your travel agent or call Railbookers directly.
Tour prices do not include gratuities, baggage handling and other incidental charges. Where rental cars are available, the rental does not include state and local taxes, airport fees, loss damage waiver (LDW), fuel or surcharges on rental cars for drivers under age 25 (where applicable).
Coronavirus COVID-19 The safety and security of our guests and employees is our top priority. Given the current global national emergencies and circumstances beyond our control we have revised our terms and conditions.
Sales office located at: 82 Elizabeth Street Level 7, Suite 1 Sydney NSW 2000
1 RESERVATIONS (1.a) To make a reservation visit our website at www.Railbookers. com.au, see your local travel agent or call YLG at 1300 938 534. (1.b) By making a reservation with YLG, you acknowledge and agree to these terms and conditions. (1.c) These terms and conditions are subject to the laws of the Australian State or Territory in which you live.
2 PAYMENTS 2.1 Deposits The following table sets out the deposit required depending on the number of days prior to departure that a booking is made: Days Prior to Departure: Deposit required 120+ days $250 non-refundable deposit for Rail & Sail packages 91+ days $250 non-refundable deposit for all packages including travel in Europe and Asia as well as any Rail & Sail, Rocky Mountaineer, Venice-SimplonOrient-Express, Independent Rail Journeys or any custom rail package. 61+ days $250 non-refundable deposit for most North American Rail packages. 1 – 60 days
3 BOOKING CHANGES AND CANCELLATIONS
Full payment due at time of booking.
2.2 Final Payment Balance due 60 days prior to departure on most North American products. The balance is due 120 days prior to departure for Rail & Sail package and 90 days prior to departure on all other packages including travel in Europe and Asia as well as any Rail & Sail, Rocky Mountaineer, Venice-Simplon-Orient-Express, Independent Rail Journeys or any custom rail package. 2.3 Payment and Confirmation (3.a) YLG accepts Visa®, MasterCard®, [Discover® Card,] American Express and bank transfers. (3.b) Your booking is not confirmed, and payment is not deemed made until the deposit is received by YLG and you receive a confirmation invoice (Booking Confirmation). (3.c) If you pay your deposit with a credit card, YLG will automatically charge the balance due on your final payment date (as specified in section 2.2 above) to the same credit card used to make your deposit payment unless you advise YLG that you wish to use a different payment method. (3.d) Bookings within 30 days of departure will be charged a $35 expedited mailing fee if paper documents are required.
Customers booking travel during this period will receive maximum flexibility to travel to any destination, on any date, or length of trip. Reschedule or cancel your trip up to 5 days prior to departure without any change or cancellation fees. Revised Policies Cancellations, Changes and Refunds for all Packages Customers have maximum flexibility to cancel or change their trip up until 5 business days prior to departure. Customers can postpone their trip and rebook up to 24 months in advance. If the future date of travel is unknown at the time of the change or cancellation, customers will receive a refund in the form of future travel credit. The travel credit will be banked and can be used with any of our family of brands within 24 months.
4 SPECIAL TERMS
7 PRICE POLICY (1.a) All prices are based on rates known at the time of publication and expected to be in effect at the time of departure, and do not include airfare or rail from your home gateway (unless otherwise stated). Not all accommodation types are available on all holidays. (1.b) Once full payment is received, and a Booking Confirmation is issued, YLG will guarantee that your purchase price will not increase unless you make a change to your purchase. Should the price change for whatever reason after deposit is received, you will be notified and will be able to agree to the change or cancel your reservation and obtain a full refund of monies paid.
8 OTHER INFORMATION Specific requests must be made at the time of booking and will be honoured at the discretion of the relevant Travel Provider. Bedding requests are not guaranteed. At some hotels, there will be an additional charge if a crib or rollaway bed is required, payable directly to the hotel.
Rail and Sail, special events and peak travel periods may require a surcharge and may be subject to special payment, change and cancellation conditions. Details of these surcharges, payments and conditions will be specified in this document or notified to you prior to you making a reservation and paying a deposit (for example, this may be included with your initial invoice).
9 SPECIAL ASSISTANCE
5 PRICES
(1.a) You are responsible for obtaining and paying for all visas and passports, for meeting all health and other requirements, and for any documents required by the laws, regulations, order and/or requirements of the countries you will visit.
(1.a) Prices listed are quoted in Australian dollars (inclusive of GST), per person, double occupancy. Our lowest prices may not be available on all days or for all sales. Single, triple, quad and child hotel rates may be available upon request. (1.b) Not all accommodation types are available on all holidays. (1.c) Hotel and room facilities vary and may be subject to additional fees. Some will require payment of local city taxes on arrival. Please contact us for details. (1.d) We endeavour to ensure that pricing and other information in this document is accurate at the time of printing. Please note, however, that changes and errors occasionally occur. We reserve the right to increase/decrease and correct errors in advertised prices at any time before your Booking Confirmation occurs. Before you make a booking, we will give you the basic price for your chosen holiday. You should check all details before you make your booking. Upgrades or any other variations which you have requested are on a request basis with the Travel Providers and subject to availability, and prices for these will only be confirmed once the prices and availability has been confirmed by the Travel Providers. (1.e) For all holidays, once you have accepted the basic price and a Booking Confirmation has been issued, that price is fully guaranteed and will not be subject to any surcharges, unless you make changes. (1.f) YLG cannot apply advertised promotions retroactively to existing reservations. Prices in this document may not be valid for group travel. (1.g) YLG “package prices” are subject to change without notice prior to Booking Confirmation.
Individuals with mobility impairments and /or disabilities requiring special assistance, treatment or facilities must communicate any special needs to YLG when booking.
10 VISA & PASSPORTS
(1.b) Passengers must consult the appropriate consulates to determine if any visas are needed; you are responsible for obtaining all visas and entry documents independently. YLG is not responsible for providing you with specific visa and passport information or documentation, for any fees associated with obtaining these documents, and YLG cannot accept liability for any passenger refused entry onto any transport or into any country due to failure of the passenger to carry correct documentation. All passengers travelling internationally are required to have a passport. (1.c) Most countries require that the passport be valid for at least six (6) months beyond the conclusion of your trip. It is recommended you have a minimum of three blank pages in your passport when travelling, as many countries require blank pages. Multiple-entry visas are required for some holidays. It is your responsibility to verify all visa and passport requirements. The process of obtaining a visa and/or passport can take up to three months or more. (1.d) Some government agencies in foreign countries require YLG to collect and pass on certain personal and other details related to you, including but not limited to government-issued identification and passport details. If you fail to supply the details as requested fully and accurately, your trip may be interrupted or cancelled. There are no refunds for failure to provide documentation or failure to provide documentation by the time required. (1.e) To enter and leave Australia, all Australian citizens must carry proof of citizenship such as a valid passport. Non-citizens must have a valid passport, visa or alien card that permits travel outside Australia. A “multiple entry” visa for return to Australia may be required. You are responsible for obtaining and paying
66 I To book call us at 1300 938 534, visit www.railbookers.com.au or call your local Travel Agent
