4050 Camelot Lane, Apt. #3, Box M11 Memphis, TN 38118 (901) 794-2316 (662) 874-0856 E-mail Address: yolandamichellemartin@yahoo.com Professional Portfolio: Behance http://be.net/YolandaMartin Linkedin www.linkedin.com/in/YolandaMartin1 Slideshare www.slideshare.net/ymartin3 Wordpress http://yolandamichellemartin.wordpress.com/
Y O L A N D A M A RT I N SUMMARY OF QUALIFICATIONS
Avid education advocate. Exemplary customer/client service and office skills. Types 80+ wpm & about 17,000 kph in 10-key. Strong analytical and writing skills—exceptional @ writing and editing office correspondence, including instructional material, newsletters, etc. & at creating forms. Microsoft applications (Word, etc.), as well as internet, filing, faxing, photocopying, and scanning experience. Highly resourceful. Professional. Dependable. WORK EXPERIENCE
11/21/12–Current
Shelby County (Memphis City) Schools
Substitute Educational Assistant
Memphis, TN
Assists early childhood (pre-k & adolescent parenting), special education, and tutoring instructors. Distributes & assists with instructional material and projects. Assists students with computers and use of other technology. Grades, sorts, and places students’ papers in their respective folders (Lauded for contacting text book publishers to report oversights that could affect students’ grades where other instructors may not discern them). Escorts students to lavatories & cafeteria during scheduled restroom and lunch periods. Provides childcare (feeding/changing/monitoring, etc.) for teens with children attending school when working with the Adolescent Parenting program. Answers and responds to in-class telephone calls for instructors and general requests for information. Tidies and cleans work areas as needed. 5/26/10–7/31/12
Department of Human Services
Career Steps Volunteer (6/30/10-2/27/12)
Memphis, TN
Performed administrative/clerical duties for Dress for Success Memphis, Spikner Inc. [Screen Printing, Embroidery, and Promotional Products], Prestigious Learning Academy (Childcare Facility), The Flea Market (2182 S. Third St.), and Women of Style, Spirit, and Success [Fashion & technology focused women and girls empowerment agency]: Dress for Success Memphis 05/17/2011-02/27/2012
Office Assistant
Answered and properly routed incoming calls, and/or took and distributed messages to relevant staff and volunteers. Provided information to callers, etc., as requested; this included faxing and/or emailing speaker’s requests, suiting forms, and other documents, etc. Retrieved faxes from agencies referring clients for suiting, and telephoned clients to schedule suiting appointments. Opened remote access and other doors. Distributed the proper documents to clients upon their arrival for suiting appointments; collected those documents upon completion, entered relevant information into the client suiting database, and properly filed those and other documents. Provided moral support/encouragement and resources or information (which frequently required need-specific research) to clients and other inquirers. Also typed and edited correspondence (letters, memorandums, etc.) for public and other use. Edited and created additional forms for company use. Submitted numerous proposals that were implemented and/or included in strategic planning, and shared updated and newly created documents and other innovations with Dress for Success Atlanta, my initial point of contact with the program, and other Dress for Success locations. Helped to assure the continual tidiness/cleanliness of work spaces and common areas. Spikner Inc. 03/24/11-4/26/11
Office Assistant
Answered and properly routed phones calls. Assisted with order preparation utilizing Quickbooks (for order placement) and Tijima (to locate and save client logos to 3.5 floppy disks for disbursement with orders to production). Also assisted in the actual screen printing and embroidery processes, placing t-shirts on and removing them from t-shirt printing machines, and placing them on and alternately catching them from drying machines. Assisted with interface insertion and the hooping of shirts, scrubs, and caps for embroidering, and with the detailing of embroidered items. Boxed or packaged t-shirts and embroidered items, and moved them to the appropriate storage area, or hung items on racks for customer distribution. Also assisted with scanning and saving paperwork for processed orders in the company computer information system, and properly filing paperwork. Additionally performed typing duties, including typing thank you letters for customers, etc., and with the editing of company documents. Submitted numerous proposals for consideration and possible implementation.
Prestigious Learning Academy 1/13/11–02/25/11
Office Assistant
Answered and directed telephone calls. Also assured that student files were updated with relevant information, including immunization records, contact information for parents, and other vital documentation. Typed correspondence as assigned by the center director and from instructors, i.e. rosters, holiday and other notices, business letters & pertinent addresses onto envelopes. Also typed newsletters, instructional assignments, including customization of hand writing worksheets on Tampareads.com http://www.readingkey.com/demo/Files/hwrite/handwrite4.html …). Also filed, faxed, and photocopied correspondence as needed. Created a Microsoft Access student database and input relevant student data from students’ files into the database. Provided coverage for instructors during lunch breaks, meetings, etc. Submitted numerous implemented and other proposals. Flea Market 11/2010 – 01/2011
Sales Clerk/Office Assistant
Greeted and assisted customers, and monitored the facility in the absence of booth owners and the flea market owner, and assisted with sales and monitoring in their presence. Affixed price tags to and assembled certain merchandise. Performed clerical duties, including customizing inventory forms for distribution to and collection from vendors, for merchandise tracking purposes. Also typed memorandums and other correspondence of relevance to operation/management of the facility. Occasionally opened and assisted with closing the store. Submitted numerous implemented and other proposals. Women of Style, Spirit, and Success 10/2010-11/2010
Office Assistant/Magazine Writer
Wrote magazine articles for Women of Style, Spirit, and Success Magazine, and other material, as assigned. Assisted with preparing instructional areas for F.F.E.W. (Future’s Fashion Entrepreneurial Women) program participants, including assuring that sewing machines were working properly, etc. Designed forms for program use/Submitted various proposals. 7/1/08–11/16/09
Event Staff Services Employee
Georgia World Congress Center
Atlanta, GA
Prepared exhibition and other rooms for trade shows, meetings, and other special events. Arranged tables and chairs, dressed/skirted tables, and assured the cleanliness of tablecloths. Distributed literature. Assisted with the removal of residual exhibition elements from exhibition halls and meeting rooms, and assured the tidiness/ cleanliness of lavatories and other common areas. Assisted with room creation via the maneuvering/arrangement of walls, and with the placement and removal of floors for varied events. Also assisted with the placement and removal of barricades for certain events. 7/1/2007-7/1/2008
Temporary
General Personnel Consultants
Atlanta, GA
Worked at the Georgia World Congress Center and Georgia Dome performing the previously noted duties as well as working in the Engineering Department routing cords and electric panels to trade show booths and other displays for events throughout the GWCC. Drove vehicles that were to be auctioned to the auctioning area for customer perusal, and alternately directed traffic at Bishop Brothers and Red Oaks automotive auctions. Also worked on an assignment at Macy’s department store relocating clothing and other merchandise to a new Macy’s location. Performed environmental services duties at St. George Village and Turner Field. 3/2007-7/2007
Team Member
Chick-fil-A (CNN Center)
Atlanta, GA
Greeted and assisted customers, ran cash register, prepared milk shakes, ice cream cones, Brownie a la modes, etc. upon request. Stocked and distributed condiments. Replenished and returned beverage and food items (including salad dressings and coffee creamers) to cooler or freezer as needed. Occasionally washed dishes and assisted with food preparation (sandwiches, salads, etc.). Also assisted with wrapping desserts and other food items for storage in coolers and freezers. Performed general cleaning duties/tidying of work space, as needed. 10/11/99–9/13/06
Residential Advisor
Management and Training Corporation/Atlanta Job Corps
Atlanta, GA
Documented student accountability and submitted reports. Monitored and made rounds in the student dormitory. Submitted work orders for facility maintenance as needed. Typed/generated forms and other correspondence. Utilized
photocopier, facsimile, and other office machines/equipment as needed. Sorted and distributed mail. Lead experience, key decision making, checking advisor reports for completion and accuracy. Catered to student needs/special inquiries. Provided conflict resolution and other interventions in promotion of the safety & security of students, staff, and the facility. Utilized radio (walkie talkies). Drove company vehicles, transporting students and staff. Provided coverage for the Security department as needed, answering multi-line switchboard, monitoring the facility via closed circuit cameras, opening remote access entrances utilizing Aiphone security system, etc. Completed Residential Advisor Training. Trained new employees on procedures. Submitted numerous implemented proposals. Obtained Business Clerical training/diploma during my own studentship in the program. Received the Center Director’s Award for Excellence. 4/1997–1999
Shoe Corporation of America (SteinMart)
Sales Associate
Atlanta, GA
Greeted & assisted customers in the SteinMart shoe department. Utilized Point of Sale (POS) terminal. Assisted with merchandise replenishment and the removal of out-seasoned items from the sales floor. Also assisted with the organization of the department stock room. Conducted special orders. Opened & closed the department on weekends. 7/1/1996-2/14/2003
Lenbrook Square Retirement Community
Receptionist/Concierge
Atlanta, GA
Answered busy switchboard. Greeted and assisted residents, prospects, and other visitors and employees. Monitored closed circuit surveillance cameras, opened remote access entrances for tenants not in possession of their personal proximity readers. Sorted and distributed office mail, re-routed or returned mis-directed mail, logged in drug prescriptions from area pharmacies and notified residents of arrival of such packages. Also notified residents of parcel arrivals. Performed wake-up calls when working the first shift for co-workers who may have needed time off for whatever reasons. Light typing and other office duties, such as filing, faxing, and utilizing photocopier. 4/1/1996-7/1/1996
A One Service Personnel
Temporary (Receptionist)
Atlanta, GA
Was assigned to and worked at Lenbrook Square Retirement Community until officially hired by Lenbrook. Performed all of the previously noted duties. 10/1995-3/1997
Temporary (Archival Assistant)
Pro Talent Personnel/A Class Temp
Atlanta, GA
Was employed as an archival assistant at the King Library & Archives. Assisted calling and in-person researchers with specific information, which frequently entailed the handling/removal and replacement or returning of original historical documents from and to archival document cases. Retrieved, responded to, and otherwise sent faxes to querying researchers and general patrons. Photocopied and mailed requested documents, per patrons’ requests, assessed fees, received, and properly routed payments. Assisted with the general organization of the department (books, cassettes, document cases, etc). 1/1995-10/1995
Clerk
Omni Coliseum (now Philips Arena)
Atlanta, GA
Greeted and assisted customers. Ran cash register. Assisted with food preparation (warming hotdogs, pretzels, and popcorn). Sold alcoholic and other beverages, checking identification when appropriate, and made judgment calls as to whether or not to sell or continue selling alcoholic beverages to customers. VOLUNTEER EXPERIENCE 1994 -1997
Historic Ebenezer Baptist Church
April Club Secretary & Ministries Participant
Atlanta, GA
Recorded minutes during April Club meetings, received and properly routed April club dues, and participated in varied April club activities as an Ebenezer Baptist Church member born in the month of April. Assisted in the soup kitchen (Saturday mornings) feeding the hungry & homeless. Also participated in the prison ministry, visiting and ministering to inmates at the Atlanta Pretrial Detention Center and other correctional facilities. Visited the sick and shut-in, and participated in various other activities with and as a member of the Pearl Reese Bible Class under the late Ms. Lornell McCullough (one of my Atlanta mothers), the first female minister at Ebenezer Baptist Church. 01/1994-10/1995
Office Assistant
The Martin Luther King Jr. Center for Nonviolent Social Change
Atlanta, GA
Volunteered in the president's office, which included working directly with Mrs. Coretta Scott King and other
assistants/staff, and throughout other departments before my eventual hire in the King Library & Archives. ---Specific assignments included answering and properly routing calls, opening, reading, and responding to mail on behalf of the president, and/or forwarding mail to the president or other staff, as well as photocopying and filing mailed and other correspondence. Typed correspondence, created/printed and affixed mailing labels to envelopes entailing invitations to King Center functions, thank-you notes, or general responses to patrons' requests. Attended and assisted with special functions, including "Salute to Greatness" dinners, personal volunteer/staff appreciation dinners and parties with the president and other King Center management & staff, etc. EDUCATION 2006–2009 Georgia State University Bachelor of Arts, English: Advanced Composition & Rhetoric concentration (106.40 of 120.00 credit hours completed/Expected graduation date indefinite) • Business Writing, Technical Writing, Grant & Proposal Writing, etc.
Atlanta, GA
1999–12/2001 Atlanta Metropolitan College Atlanta, GA Associate of Arts, Philosophy • Utilized $10,000.00 UNCF/Coca Cola scholarship (grand prize, “Share the Dream” essay contest sponsored by WHBQ TV 13 & K97 FM radio, Memphis). Outstanding Student in Creative Writing. Winner of National Collegiate Essay Contest.