Kitchenaid 10 Cup Thermal Carafe Coffee Survey I originally ordered this coffee maker from another retailer in August. Waited and waited. Finally cancelled when Amazon had it available. First pot of coffee was made without pressing bold button. Coffee was weak and temperature was cooler than I expected. By second cup, I would describe the temperature as warm but certainly not hot. Also, I typically make 4 cups of coffee for myself. This coffee maker has a button labeled 1-4 cups which you are supposed to press to make less than 4 cups. I thought perhaps it would raise the water temperature for smaller quantities. It doesn't appear to do anything. I contacted KitchenAid who stated that the brew water temperature should be 200 degrees and that the bold button only changes the way hot water is delivered (small spurts, longer wait time). They also stated that the 1-4 cup button would allow you to make a maximum of 4 cups of coffee even if the reservoir is full. I used a very accurate electronic thermometer to measure the water temperature at the basket which was 172 degrees which is a far cry from 200 degrees. Coffee temperature in the thermal carafe was 165 degrees after 20 minutes. Contacted KitchenAid who said it was defective but because it was "so new" they didn't have any replacements. Contacted Amazon who agreed to replace machine at no charge and did so in record time. Second machine functioned exactly the same as first although water temperature at the basket was 2 degrees hotter. Returned 2nd maker. For $100 kitchenAid could and should do much much better. Save your money. I eventually bought a Mr Coffee BVMC-SJX33GT with optional thermal carafe. 1/2 the price and twice the function. You can use either thermal carafe or glass and coffee maker automatically adjusts by turning hot plate on (glass) or off (Thermal). Water temperature measures at 189 degrees at basket and thermal carafe keeps coffee warm longer. My husband bought this coffee maker because it was KitchenAid. If KitchenAid wants to keep their good name they need to take this machine off the market. The coffee that actually makes it INTO your cup and not dripped all over the counter is not even hot. We have to put our JUST BREWED cup of coffee directly from the drippy carafe into the microwave to get it hot! And like others have said you have to turn the carafe practically upside down to get the last half of the pot of coffee out. And we're not sure what they are calling a "cup. " We don't seem to get as many "cups of coffee" as it says it's making. Truly disappointing product for the high price. I had a beloved 12 year-old thermal carafe coffee maker which broke, and I couldn't wait to try out the new models, which might make better tasting coffee. KitchenAid has such an excellent reputation that this item seemed to be perfect. Unfortunately, newer does not mean better. While the machine makes reasonably tasty coffee,the spout on the carafe causes about one fifth of the coffee to spill all over the counter. I have tried pouring at every speed and angle, and it still makes a mess. The spout is squarish and flat, requiring an extremely slow pour, while the lid above the spout interferes with the pour. Additionally, the shape of the inner carafe makes it necessary to hold the pot at greater than 90 degrees in order to get the last cup of liquid out. Bottom line is that the "ten cup" pot ends up serving less than eight. Those eight aren't even very hot. This has a metal carafe which is not as heat retaining as the old glass types. All of this is puzzling to me, as warmth retention had been perfected by Thermos over 50 years ago, while pouring spouts had been perfected during the time of the Ancient Greeks! Do yourself a favor and pass on this one. we bought this coffee pot after our BUN died. . . . with the KitchenAid name we expected way more than we recieved. . . It is a lovely coffee maker very sleek and shiny. . . but the carafe does not stay warm and to pour a cup of coffee from it is a nightmare. . . my counter and sink are always coffee stained. . no matter what we do to get coffee from the pot to the cup it goes everywhere! Who designed this pot cannot be using it. . . . please send them one and let them have a go at using it!!
I am a big fan of KitchenAid - I am building a brand new house and I am putting total KitchenAid appliances in my kitchen - HOWEVER - We bought this coffemaker a while back because it was KitchenAid to match the new kitchen and the product was very disapointing with the DRIBBLE POT We have to pour our coffee over the sink - even if I pour very slowly, there are still drips! Sometimes, I just take the lid off to pour so I can avoid the mess. And also, a couple of times it died and would not brew coffee - puzzled - we unplugged it and tried many times, it finally brewed the coffee. The rest of the time, it has brewed without problems. My message to KitchenAid is: You should test all of your products before you put your KitchenAid name on it. Oh, and by the way, my new kitchen will have a MR. COFFEE in it because I am replacing the KitchenAid coffeemaker when I move into my new kitchen.
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